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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.252.1

Unreleased

Released on Jan 1, 1901 · 88 updates

Fixed an issue with user matching on new tickets using a phone number

Also in 2.252.1 · 2.250.31

#1477054

Resolved an issue with Twilio SMS updates failing to trigger "Ticket updated by user" events

Also in 2.252.1 · 2.250.31

#1474490

Resolved an issue with the incorrect stock movement records being added when selecting existing Assets as part of process purchase orders that are delivered directly to the user

Also in 2.252.1 · 2.250.31

#1474456

Fixed issue with formatting on the User date of birth field

Also in 2.252.1 · 2.250.31

#1442638

Improved SentinelOne integration performance by fetching alerts and threats from the past 30 days instead of the past year.

Also in 2.252.1 · 2.250.31

#1382947

Fixed an issue with the downstream relationship total not showing on the top asset in the diagram

Also in 2.252.1 · 2.250.31

#1477658

Fixed a minor issue when cloning Asset Types

Also in 2.252.1 · 2.250.31

#1477605

Fixed an issue with replying to user actions

Also in 2.252.1 · 2.250.31

#1477489

Fixed a rare issue with right-clicking to download attachments on a ticket

Also in 2.252.1 · 2.250.31

#1477473

Fixed an issue with filter profiles changing unexpectedly when viewing a ticket

Also in 2.252.1 · 2.250.31

#1477425

Fixed an issue with importing users via Microsoft Entra ID

Also in 2.252.1 · 2.250.31

#1477301

Fixed a minor UI issue with Child Ticket Creation Rules

Also in 2.252.1 · 2.250.31

#1477116

Fixed an issue with Dashboard filters

Also in 2.252.1 · 2.250.31

#1477087

Fixed an issue with optional services failing to create when they use criteria

Also in 2.252.1 · 2.250.31

#1476952

Fixed an issue with loading dashboard widgets with custom refresh rates

Also in 2.252.1 · 2.250.31

#1476384

Fixed an issue with clearing cache

Also in 2.252.1 · 2.250.31

#1476358

Fixed an issue retrieving Services on the Service Status page on the End-User Portal

Also in 2.252.1 · 2.250.31

#1476301

Fixed an issue with edit permissions not applying correctly to the related assets tab on tickets

Also in 2.252.1 · 2.250.31 · 2.236.131

#1476248

Fixed an issue where the asset warranty fields would not show

Also in 2.252.1 · 2.250.31

#1476190

Fixed an issue updating the default Service Statuses

Also in 2.252.1 · 2.250.31

#1476041

Fixed an issue with article suggestions not updating when changing field values

Also in 2.252.1 · 2.250.31

#1476026

Fixed an issue with notification conditions

Also in 2.252.1 · 2.250.31

#1475806

Fixed a language issue within the Change Management settings page

Also in 2.252.1 · 2.250.31

#1474699

Fixed an issue where User Department filters could error when retrieving Tickets

Also in 2.252.1 · 2.250.31 · 2.236.131

#1474658

Fixed a rare issue when saving an Asset

Also in 2.252.1 · 2.250.31

#1474642

Fixed a minor UI issue with the Team field on Ticket Rule configuration

Also in 2.252.1 · 2.250.31

#1474641

Fixed an issue with validating mandatory owning service fields on assets

Also in 2.252.1 · 2.250.31

#1474428

Fixed a minor UI issue with the Assets table on KB articles

Also in 2.252.1 · 2.250.31

#1474381

Improved logging for the Tanium integration

Also in 2.252.1 · 2.250.31

#1474130

Fixed an issue where inactive agents could be included in an approval when the approval board takes its members from a linked team

Also in 2.252.1 · 2.250.31

#1464072

Fixed an issue where ticket type permissions could fail to save on an agent role

Also in 2.252.1 · 2.250.31 · 2.236.131

#1464023

Fixed an issue with using dynamic multi-select custom fields for field value visibility conditions

Also in 2.252.1 · 2.250.31

#1463991

Fixed a minor UI issue with the Target Uptime Service field

Also in 2.252.1 · 2.250.31

#1463979

Fixed an issue with translations on the Gantt chart

Also in 2.252.1 · 2.250.31

#1463972

Fixed an issue loading tickets from a ticket area that is using 'My Lists'

Also in 2.252.1 · 2.250.31

#1463644

Fixed an issue with the portal taking a while to load when embedded

Also in 2.252.1 · 2.250.31

#1463572

Fixed an issue with Attachment Custom Field labels not rendering as bold

Also in 2.252.1 · 2.250.31

#1463315

Fixed an issue with filtering invoices by site name

Also in 2.252.1 · 2.250.31

#1463183

Fixed an issue with the Supplier password field

Also in 2.252.1 · 2.250.31

#1462657

Fixed an issue where choosing 'No' on the do not track stock confirmation would not update the field

Also in 2.252.1 · 2.250.31

#1462625

Fixed an issue with emails from a sales mailbox not updating projects

Also in 2.252.1 · 2.250.31

#1462231

Fixed a typo in the API

Also in 2.252.1 · 2.250.31

#1462095

Fixed a rare issue with retrieving KB Articles

Also in 2.252.1 · 2.250.31

#1462058

Fixed an issue with SFTP import validation

Also in 2.252.1 · 2.250.31

#1462044

Fixed an issue with loading SFTP imports

Also in 2.252.1 · 2.250.31

#1462037

Fixed the positioning of search results in the self-service portal

Also in 2.252.1 · 2.250.31

#1451674

Fixed the AI User Satisfaction Survey setting not appearing when the default Halo AI connection is in use

Also in 2.252.1 · 2.250.31

#1451617

Fixed a rare issue where PO Updated events would not trigger as expected

Also in 2.252.1 · 2.250.31

#1451431

Fixed an issue where certain types of products wouldn't appear in the Ingram Micro Reseller catalog

Also in 2.252.1 · 2.250.31

#1451252

Fixed an issue where ticket types could appear more than once in an agent role's ticket type restrictions

Also in 2.252.1 · 2.250.31

#1451187

Fixed a UI issue with Asset Column Profiles

Also in 2.252.1 · 2.250.31

#1449780

Fixed an issue where single select fields would not follow their default sort

Also in 2.252.1 · 2.250.31

#1448269

Fixed an issue with deleting Pax8 customer mappings

Also in 2.252.1 · 2.250.31

#1447632

Fixed an issue where the USEROTHER variables may not populate in some cases

Also in 2.252.1 · 2.250.31 · 2.236.131

#1447500

Fixed a "cannot read properties of undefined" error that could occur when the UI refreshes notifications

Also in 2.252.1 · 2.250.31

#1446791

Fixed an issue where updating user roles could invalidate agent tokens.

Also in 2.252.1 · 2.250.31 · 2.236.131

#1440504

Fixed issue with chatmessage property missing from a chat webhook payloads

Also in 2.252.1 · 2.250.31

#1433425

Fixed an issue with allowed decimal places when receiving stock on Purchase Orders

Also in 2.252.1 · 2.250.31

#1429619

Fixed an error when processing emails containing reference attachments

Also in 2.252.1 · 2.250.31 · 2.236.131

#1425114

Improved performance of cloning tickets

Also in 2.252.1 · 2.250.31

#1401950

Fixed an issue with dynamic field visibility for user custom fields

Also in 2.252.1 · 2.250.31

#1374421

Fixed an issue where trying to submit multiple feedbacks when only one feedback is allowed would not show the error correctly.

Also in 2.252.1 · 2.250.31

#1373421

Fixed a rare issue with using timezone input for date fields

Also in 2.252.1 · 2.250.31

#1352129

Fixed issue with chat typing indicator not always showing

Also in 2.252.1 · 2.250.31

#1322496

Fixed an issue where the related services field may not get set when using linked asset-services

Also in 2.252.1 · 2.250.31

#1322398

Fixed an issue where live chat tickets could be created against the agent's user account instead of the actual chat end user

Also in 2.252.1 · 2.250.31

#1117249

Resolved an issue with configuration for showing Ticket Type on timesheets failing to correctly apply to the time logging form shown on the timesheets

#1476105

Added a new Runbook variable operator

#1222580

You can now add ? to the end of a Runbook variable value. If the value of the runbook variable is null, it will be converted to an empty string.

Added the ability to set column profiles on Items

#969231

Fixed an issue with unborn project children failing to create in rare cases

Also in 2.252.1 · 2.250.31

#1478515

Fixed an issue with opening a searched article in a new tab

Also in 2.252.1 · 2.250.31

#1478433

Fixed an issue with the contract reference showing on the invoice list in the Self Service Portal

Also in 2.252.1 · 2.250.31

#1478277

Added additional internal tracing for Prepay recalculation

Also in 2.252.1 · 2.250.31

#1478147

Fixed a typo within a language pack

Also in 2.252.1 · 2.250.31

#1478089

Fixed an issue with initially using ticket filter groups

Also in 2.252.1 · 2.250.31

#1477511

Fixed an issue with the button to edit events for forecasts

Also in 2.252.1 · 2.250.31

#1477486

Fixed an issue with the New Clustering Run button in the AI configuration

Also in 2.252.1 · 2.250.31

#1476977

Fixed an issue with inaccessible tickets showing to agents in AI matched tickets

Also in 2.252.1 · 2.250.31

#1475770

Fixed an issue where Milestone dates could update incorrectly

#1463196

Fixed an issue where Quote Countersignatures wouldn't populated when storing attachments via Amazon S3

Also in 2.252.1 · 2.250.31

#1462777

Added a new setting to address an issue with Pro-Rata not being added with expiry or deleted licences

Also in 2.252.1 · 2.250.31

#1439716

Added a setting to only import the latest update on forwarded user emails

#1436272

Improved Microsoft CSP logging

Also in 2.252.1 · 2.250.31

#1436256

Added a warning in chat windows when audio is blocked by the browser

#1429671

Fixed an issue where agent-linked users would be automatically deactivated when they exist at a client that isn't linked to an organisation

Also in 2.252.1 · 2.250.31

#1172951

Additionally, if multi-tenancy is disabled, then changes made to agents will now match on linked users that exist at non-organisation-linked clients. This is for single-tenant setups where agents exist across multiple client records.

Fixed an issue where duplicate attachments could be generated when sending Quotations

#502075

Fixed an issue calling the task scheduler from the DB integrator for hosted customers

Also in 2.252.1 · 2.250.32 · 2.236.122

#1479490

Fixed a build issue

#1479450