Release notes

Fixed an issue retrieving items from the API

Also in 2.218.4 · 2.208.111

Resolved an issue with downpayment recognition creating negative lines with a higher then expected value

Also in 2.218.4 · 2.208.111

Fixed a rare issue where Incomplete Timesheet notifications wouldn't send

Also in 2.218.3 · 2.208.111

Fixed an issue where agents couldn't book holiday if no allowance but the type doesn't affect allowance

Also in 2.218.1 · 2.208.111

Fixed a minor issue with importing N-Central devices

Also in 2.218.1 · 2.208.111

Fixed an issue with syncing roles between instances

Also in 2.218.1 · 2.208.111

Resolved an issue with being able to choose from only the first 1000 Items when linking Expense Types to Items

Also in 2.218.1 · 2.208.111

Resolved an issue with an incorrect message showing when using colission detection on Quotes/Orders/Invoices

Also in 2.218.1 · 2.208.111

Fixed an error related to working hour calculations when creating/updating tickets

Also in 2.216.6 · 2.208.111

Resolved an issue with Prepay records showing with lots of decimal places when using Monetary values for prepay balance

Also in 2.218.1 · 2.208.111

Fixed an issue when logging a ticket from a Halo Chatbot inside of Microsoft Teams

Also in 2.218.1 · 2.208.111

Resolved an issue with using the include_custom_fields property and passing the ID for a "Table" custom field

Also in 2.218.1 · 2.208.111

Added logging when ticket type field list records fail to save

Also in 2.218.1 · 2.208.111

Resolved issue with Stripe payments when using the configuration that allows a Site to belong to multiple Clients

Also in 2.218.1 · 2.208.111

Fixed an error when loading a list of users on the portal

Also in 2.218.1 · 2.208.111

Fixed a minor issue with deleting product groups

Also in 2.218.1 · 2.208.111

Resolved an issue with unlinking a Task from a Project failing to remove the time from the Project budgets

Also in 2.218.1 · 2.208.111

Fixed an issue validating custom fields when saving a new template

Also in 2.218.1 · 2.208.111

Fixed a UI issue with the "Don't send acknowledgement email" setting on an email rule

Also in 2.218.1 · 2.208.111

Fixed an issue where date invoice would not be cleared on a sales order if the invoice is deleted

Also in 2.218.1 · 2.208.111

Fixed an issue with User Role criteria in Approval Processes

Also in 2.218.1 · 2.208.111

Fixed an issue where duplicate ticket types could be returned when filtering by team

Also in 2.218.1 · 2.208.111

Fixed a translation issue with service status start and end dates

Also in 2.218.1 · 2.208.111

Fixed an issue with SLA information showing in the 'My Tickets' widget on the portal when not intended to

Also in 2.218.1 · 2.208.111

Fixed an issue with syncing merged invoices to Fortnox

Also in 2.218.1 · 2.208.111

Fixed an issue with asset field date value display

Also in 2.218.1 · 2.208.111

Resolved an issue with SQL Calculated Quantity failing to be set correctly during Invoice creation when using the variable $_INVOICELINEID

Also in 2.218.1 · 2.208.111

Fixed the guide links on Configuration > Tickets > Views page

Also in 2.218.1 · 2.208.111

Fixed an issue with restricting the editing of the assets field on tickets

Also in 2.218.1 · 2.208.111

Updated Xero error message langpack

Also in 2.218.1 · 2.208.111

Fixed an issue with setting the parent project template on a sales order

Also in 2.218.1 · 2.208.111

Resolved an issue with discounts failing to work on Xero invoices when they are created from Sales Orders until they are edited and saved again

Also in 2.218.1 · 2.208.111

Fixed an issue with using action responses when the action is in an action group

Also in 2.218.1 · 2.208.111

Fixed an issue where Incomplete Timesheet emails would send for days without target hours

Also in 2.218.1 · 2.208.111

Fixed an issue where the Unpaid Invoices automation criteria wouldn't generate automated Tickets

Also in 2.218.1 · 2.208.111

Fixed an issue where some variables wouldn't populate when viewing Quotations on the Self-Service Portal

Also in 2.218.1 · 2.208.111

Resolved an issue with currency showing on the Item selection screen when Multi-currency is not enabled

Also in 2.218.1 · 2.208.111

Fixed an issue with HubSpot quote sync

Also in 2.218.1 · 2.208.111

Fixed an issue preventing the saving of new Knowledge Base (KB) articles

Also in 2.218.1 · 2.208.111

Fixed an issue where Resource Booking timeslots would display incorrectly for some Australian timezones

Also in 2.218.1 · 2.208.111

Fixed an issue where new Invoices with Payments wouldn't sync from Xero when using Payment webhooks

Also in 2.218.1 · 2.208.111

Fixed an issue where SLA resolution targets would not account for workday breaks

Also in 2.216.4 · 2.208.111

Minor language pack improvements

Also in 2.218.1 · 2.208.111

Fixed an issue with logging tickets where a rule matched to change ticket type in certain conditions

Also in 2.218.1 · 2.208.111

Fixed an issue with opening links in read-only rich text custom fields

Also in 2.218.1 · 2.208.111

Fixed an issue with Exact No Content responses displaying unnecessary errors in some cases

Also in 2.218.1 · 2.208.111

Fixed an issue with adding the authorisation header to runbooks

Also in 2.218.1 · 2.208.111

Fixed an issue where an incorrect response message could be returned from the invoice PDF creation endpoint

Also in 2.218.1 · 2.208.111

Fixed a minor issue with directly adding Ingram Micro Reseller products

Also in 2.218.1 · 2.208.111

Fixed an issue with Halo chat using AI Response actions

Also in 2.218.1 · 2.208.111

Fixed various field-mapping issues with the AWS integration

Also in 2.218.1 · 2.208.111

Fixed an issue with using the Email CC List field

Also in 2.218.1 · 2.208.111

Fixed a minor display issue with the "Field Edit Restrictions" table in asset type configuration

Also in 2.218.1 · 2.208.111

Fixed an issue with a setting displaying for chat and runbook workflows when not intended to

Also in 2.218.1 · 2.208.111

Fixed an issue updating tickets on the portal where you have change collision detection enabled

Also in 2.218.1 · 2.208.111

Fixed an issue with live chat notification sounds not muting

Also in 2.218.1 · 2.208.111

Fixed an issue clearing fields in the ServiceNow integration against a supplier or customer

Also in 2.218.1 · 2.208.111

Fixed an issue with Dynamics PO lines failing to delete in some cases

Also in 2.218.1 · 2.208.111

Fixed a minor issue with creating projects from sales order lines

Also in 2.218.1 · 2.208.111

Fixed an issue where prepended and appended PDFs wouldn't display when approving a Quotation

Also in 2.218.1 · 2.208.111

Fixed a minor issue with Ingram Micro Reseller webhooks

Also in 2.218.1 · 2.208.111

Fixed an issue with recurring invoice lines price/cost not updating when a linked licence price/cost changed via the Halo integrator

Also in 2.218.1 · 2.208.111

Fixed an issue where deal details were not being sent during HubSpot deal sync

Also in 2.218.1 · 2.208.111

Fixed an issue with CRM Notes getting an invalid email error in some cases

Also in 2.218.1 · 2.208.111

Fixed issues with some dynamic reports failing to load in rare cases

Also in 2.218.1 · 2.208.111

Fixed an issue with attachments being added too early when sending a purchase order linked to a ticket

Also in 2.218.1 · 2.208.111