Release notes

Fixed an issue where Items with 100 characters or more wouldn't sync to Dynamics Business Central

Also in 2.236.3 · 2.220.111

Minor improvements to single sign-on methods

Also in 2.236.5 · 2.220.111

Fixed an issue with Dynamics Business Central Tax returning to Halo being incorrect in some cases

Also in 2.236.3 · 2.220.111

Fixed an issue where $-LASTNONSYSTEMACTIONWHO wouldn't populate

Also in 2.236.3 · 2.220.111

Minor change to S3 attachment downloads

Also in 2.236.3 · 2.220.111

Removed unused properties from the Attachment model

Also in 2.236.3 · 2.220.111

Resolved an issue with using the threading function for outbound emails failing to exclude Dutch undeliverable emails

Also in 2.236.1 · 2.220.111

Fixed the get_one_article function for MCP and Virtual Agents not returning the resolution field

Also in 2.236.1 · 2.220.111

Resolved an issue with the Invoice quantity calculation showing as zero when using another Client software/subscription quantity

Also in 2.236.1 · 2.220.111

Fixed an issue with replacing money dollar variables for PDFs

Also in 2.236.1 · 2.220.111

Fixed issues with using lookups to populate custom tables

Also in 2.236.1 · 2.220.111

Resolved an issue with Ticket level charge rates showing in the global/main charge rate list

Also in 2.236.1 · 2.220.111

Fixed an issue where the Agent Cost table could cause errors

Also in 2.236.1 · 2.220.111

Fixed an issue when trying to access integration runbooks

Also in 2.236.1 · 2.220.111

Fixed an error when deleting custom fields due to integration field mappings

Also in 2.236.1 · 2.220.111

Fixed an issue where Invoice Reminder emails could send incorrectly

Also in 2.236.1 · 2.220.111

Fixed issue with Mailbox restrictions not refreshing on the New Ticket screen

Also in 2.236.1 · 2.220.111

Fixed an issue where areplytoaddress is not populated when an action is created from an email

Also in 2.236.1 · 2.220.111

Fixed an issue with the ServiceNow integration when trying to sync a ticket to ServiceNow

Also in 2.236.1 · 2.220.111

Fixed an issue where a ticket's client would not change when using the "Change client and site to the end-users default client and site" checkbox

Also in 2.236.1 · 2.220.111

Fixed an issue importing assets with the Endpoint Central Integration

Also in 2.236.1 · 2.220.111

Fixed not being able to disable the colour option on Custom Field values

Also in 2.236.1 · 2.220.111

Fixed an issue with syncing agent role changes between instances

Also in 2.236.1 · 2.220.111

Fixed an issue with allowing users to translate messages in embedded chats

Also in 2.236.1 · 2.220.111

Fixed an issue with returning MYOB default item settings

Also in 2.236.1 · 2.220.111

Fixed an issue when receiving stock via actions with the 'Receive stock on Purchase Orders' use

Also in 2.236.1 · 2.220.111

Fixed a display issue with the AI query builder on reports

Also in 2.236.1 · 2.220.111

Improved the function to migrate custom fields to now include text fields

Also in 2.236.1 · 2.220.111

Fixed an issue where column profiles could error on Quotes

Also in 2.236.1 · 2.220.111

Added a warning to prevent merging the default email client

Also in 2.236.1 · 2.220.111

Fixed an issue where Google Cloud Platform-only customers wouldn't import in Google Workspace

Also in 2.236.1 · 2.220.111

Fixed an issue where Items with more than 100 characters wouldn't sync to Dynamics Business Central

Also in 2.228.1 · 2.220.111

Fixed an issue with generating a unique document id on invoices created by ticket actions

Also in 2.236.1 · 2.220.111

Fixed an issue with forwarded emails displaying duplicate 'FW:' in the subject line

Also in 2.236.1 · 2.220.111