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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.220.41

Unreleased

Released on Jan 21, 2026 · 69 updates

Fixed an issue with deleting custom fields that are used in billing plan criteria

Also in 2.224.1 · 2.220.41

#1156863

Resolved an issue with Device/Asset imports processing via the Integrator when not enabled in the Integration but the Asset/Devices option is selected for the "Entities to import"

Also in 2.224.1 · 2.220.41 · 2.208.141

#1146678

Resolved an error thrown when showing a blank/empty popup note

Also in 2.224.1 · 2.220.41

#1146458

Fixed an issue with the last sync date for reports not being set

Also in 2.224.1 · 2.220.41

#1146445

Resolved an issue with Invoices created from pro-rata automatically when a change is made using the wrong Item record and an incorrect Creation Date

Also in 2.224.1 · 2.220.41

#1146424

Fixed issues with approval process and approval rule config tracking

Also in 2.224.1 · 2.220.41

#1146386

Fixed an issue with not being able to set service request details user access on asset-linked services

Also in 2.224.1 · 2.220.41

#1146352

Fixed an issue with incorrect error messages when testing mailbox/sms incoming/outgoing

Also in 2.224.1 · 2.220.41

#1146265

Added a button to clear datetime ticket fields

Also in 2.224.1 · 2.220.41

#1146159

Fixed an issue with the action system use 'Cancel appointment'

Also in 2.224.1 · 2.220.41

#1146123

Fixed an issue with pushing role changes between connected instances

Also in 2.224.1 · 2.220.41

#1146121

Fixed a minor issue with adding fields to action field lists

Also in 2.224.1 · 2.220.41

#1146073

Fixed webhook/runbook logs not being automatically deleted

Also in 2.224.1 · 2.220.41 · 2.208.141

#1145623

Fixed an issue with the 'Created By' column on purchase order lists

Also in 2.224.1 · 2.220.41

#1145376

Fixed an issue with ticket lists

Also in 2.224.1 · 2.220.41

#1145254

Fixed an issue with resource booking not working when allowing site selection

Also in 2.224.1 · 2.220.41

#1145052

Fixed an issue with the Integrator Last Sync variable for the Dynamics 365 CRM integration

Also in 2.224.1 · 2.220.41

#1144607

Fixed an issue with the field 'Teams that can access this article' not displaying

Also in 2.224.1 · 2.220.41

#1144477

Improved logs for Auto Assign Next Ticket automation

Also in 2.224.1 · 2.220.41

#1144365

Fixed an issue with the feature to prevent load balance of new Tickets if there is a backlog of unassigned Tickets

Also in 2.224.1 · 2.220.41

#1144088

Additionally, two settings have been added to allow the unassigned backlog calculation to only include Tickets within the Ticket you are trying to assign's Team, Tickets of the same Ticket type as the Ticket you are trying to assign or both.

Fixed an external link error when importing Datto sites as clients

Also in 2.224.1 · 2.220.41

#1143869

Fixed issues with conditions involving datetime fields

Also in 2.224.1 · 2.220.41

#1143592

Fixed an issue with AI suggestions "The following Field(s) must match" setting's visibility

Also in 2.224.1 · 2.220.41

#1143523

Fixed a "duplicate field selected" error when importing Salesforce entities with certain field mappings

Also in 2.224.1 · 2.220.41

#1143501

Resolved an issue with mappings for specific fields in the Sage Intacct Integration failing

Also in 2.224.1 · 2.220.41 · 2.208.141

#1142907

Allowed the shifts timeline line height to be configured

Also in 2.224.1 · 2.220.41

#1142870

Fixed the "show grandchild tickets" button being displayed on the Related Tickets list

Also in 2.224.1 · 2.220.41

#1142831

Fixed a "Knowledge Base" table incorrectly displaying on the Details tab of services

Also in 2.224.1 · 2.220.41

#1142231

Fixed a minor issue with database lookup automation logs

Also in 2.224.1 · 2.220.41 · 2.208.141

#1142224

Fixed an issue with the service category field not loading for non-admins

Also in 2.224.1 · 2.220.41

#1142128

Fixed an issue with BeyondTrust code generation from tickets

Also in 2.224.1 · 2.220.41

#1141991

Resolved an issue that stops Downpayment Invoices from being created when using the configuration to only allow Sales Orders to be invoiced once consigned

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141840

Fixed various minor issues with language packs

Also in 2.224.1 · 2.220.41

#1141828

Resolved an error sending SMS using Twillio causing Action SMS to fail to send

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141787

Fixed issues with dynamic visibility for optional services

Also in 2.224.1 · 2.220.41

#1141779

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141670

Fixed an issue with changing attachments with document KBs

Also in 2.224.1 · 2.220.41

#1141669

Minor language pack fix for invoices

Also in 2.224.1 · 2.220.41

#1141627

Fixed issue with config tracking dashboards

Also in 2.224.1 · 2.220.41

#1141617

Fixed the slastate field being set incorrectly in the database when using a closure action with the "Private Note" field set

Also in 2.224.1 · 2.220.41

#1141213

Fixed an issue with child tickets not creating from templates in certain scenarios after previously permanently deleting tickets

Also in 2.224.1 · 2.220.41

#1141058

Fixed an issue triggering ticket user updated events when using a portal token to update the ticket.

Also in 2.224.1 · 2.220.41

#1140964

Fixed an issue with multiple share buttons appearing on article side menu searching

Also in 2.224.1 · 2.220.41

#1140779

Resolved an issue with an error thrown when loading Quickbooks Terms where a term as a percentage applied.

Also in 2.224.1 · 2.220.41 · 2.208.141

#1140737

Minor improvements to the Document Management area

Also in 2.224.1 · 2.220.41

#1140735

Fixed an issue with filtering tickets on date fields

Also in 2.224.1 · 2.220.41

#1140093

Fixed ticket rules failing to apply custom field values when the ticket is logged by an end-user or integration

Also in 2.224.1 · 2.220.41

#1138809

Fixed an issue with the report count when using read/write permissions for reports

Also in 2.224.1 · 2.220.41

#1138491

Fixed a performance issue / timeout error when updating custom fields with a large number of lookup values

Also in 2.224.1 · 2.220.41

#1138000

Fixed an issue with setting custom field values via scheduled and automated ticket templates

Also in 2.224.1 · 2.220.41

#1137296

Fixed an issue with config tracking changes to user roles

Also in 2.224.1 · 2.220.41

#1130676

Fixed an issue with scheduled imports when using CSVs

Also in 2.224.1 · 2.220.41

#1125120

Fixed an issue where duplicate widget loading on dashboards when using filters could cause unexpected data to show.

Also in 2.224.1 · 2.220.41

#1124688

Fixed an issue with popup notes being hidden unintentionally when others are outside their date range

Also in 2.224.1 · 2.220.41

#1122937

Fixed a visual issue with alignment of category and date fields when creating new tickets

Also in 2.224.1 · 2.220.41

#1120521

Fixed an issue with unlinking and deleting ticket link types

Also in 2.224.1 · 2.220.41

#1113753

Improved validation when saving agents

Also in 2.224.1 · 2.220.41

#1109850

Fixed an issue with configuring Supplier Contract Automated tickets with multi-select custom field criteria

Also in 2.224.1 · 2.220.41

#1102100

Fixed an issue with Okta Role mappings

Also in 2.224.1 · 2.220.41

#1083308

Added extra exception handling to Virtual Agent failure step in Chat Bot flow

Also in 2.224.1 · 2.220.41

#1075670

Fixed an issue with displaying service category backgrounds on the self-service portal

Also in 2.224.1 · 2.220.41

#1072333

Fixed issues with access control when cloning services

Also in 2.224.1 · 2.220.41

#1069393

Fixed issue with $-who not populating on Client Mentions notifications

Also in 2.224.1 · 2.220.41

#1065342

Fixed an issue where milestone config could be reverted when applying a milestone to a child ticket on a project

Also in 2.224.1 · 2.220.41

#1061583

Fixed an issue with some Gantt views refreshing and clearing their filters in rare cases

Also in 2.224.1 · 2.220.41

#1057679

Fixed team membership settings not being copied when cloning agent roles

Also in 2.224.1 · 2.220.41

#1056469

Fixed an issue with the button to add a CRM note opening the wrong tab for users and sites

Also in 2.224.1 · 2.220.41

#1021333

Fixed an issue where contracts/agreements would not reload after being signed in the portal

Also in 2.224.1 · 2.220.41

#1011528

Fixed email notifications of type "Recipient/Related users of a ticket" being sent to users with "Never send emails" enabled

Also in 2.224.1 · 2.220.41

#677907