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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.208.101

Stable

Released on Nov 18, 2025 · 73 updates

Fixed an issue with chat "waiting agent" message not removing after transfer timeout

Also in 2.216.6 · 2.208.101

#1101937

Fixed an issue with access control caches not refreshing when the first record for an entity type is added

Also in 2.216.5 · 2.208.101

#1101178

Fixed an issue where Allowed Senders would periodically be removed from mailboxes with sending restrictions enabled

Also in 2.216.7 · 2.208.101

#1100761

Fixed a minor issue with end user quote approvals

Also in 2.216.7 · 2.208.101

#1100714

Fixed a minor issue with project budget update method setting

Also in 2.216.5 · 2.208.101

#1100161

Fixed an issue with Jira Service Management webhooks not matching to the client/supplier

Also in 2.216.4 · 2.208.101

#1098820

Fixed an issue with Asset Custom Fields not populating on Invoice Lines generated from Sales Orders in some cases

Also in 2.216.7 · 2.208.101

#1095836

Fixed an issue where Opportunity tickets with Contract time wouldn't display in Periodic History

Also in 2.216.7 · 2.208.101

#1095641

Minor change to internal trial creation

Also in 2.216.1 · 2.208.101

#1093189

Improved the performance for Project Budget updates

Also in 2.216.4 · 2.208.101

#1092499

Fixed an issue with exporting query builder reports to excel

Also in 2.216.1 · 2.208.101

#1092415

Fixed an issue with the next creation date display in the invoice list view

Also in 2.216.3 · 2.208.101

#1091720

Resolved an issue with the Giacom integration importing Clients when they are not selected in the entities to import

Also in 2.216.1 · 2.208.101

#1091438

Resolved a floating point UI issue affecting the main application view of Invoice Tax Total when using the Tax configuration to round tax after the total is calculated

Also in 2.216.1 · 2.208.101

#1090689

Fixed an issue where contracts with a 2-yearly billing period could calculate incorrectly

Also in 2.216.1 · 2.208.101

#1089895

Fixed an issue with the Jamf integration not matching existing assets in Halo if you have reconfigured the Jamf integration as new

Also in 2.216.1 · 2.208.101

#1089865

Fixed a rare issue where rounding errors could occur on Invoices

Also in 2.216.1 · 2.208.101

#1089662

Fixed an issue with adding dynamic field value visibility on dynamic sql fields

Also in 2.216.1 · 2.208.101

#1089252

Fixed typo when changing the icon against a dashboard

Also in 2.216.1 · 2.208.101

#1089220

Fixed a query builder issue with quote client field

Also in 2.216.1 · 2.208.101

#1088850

Fixed an issue where KB article creation failed even when the AI module was disabled

Also in 2.216.1 · 2.208.101

#1088800

Added a setting to allow the performance improvements to Device Change History to be enabled where appropriate

Also in 2.216.1 · 2.208.101

#1088687

Fixed a rare issue where unpopulated static single select fields could be set to a value of -1 while working on a ticket.

Also in 2.216.1 · 2.208.101

#1088671

Fixed an issue with selecting AI suggestion type

Also in 2.216.1 · 2.208.101

#1088375

Fixed an issue with removing single select asset field values

Also in 2.216.1 · 2.208.101

#1088097

Fixed an issue with currency displaying incorrectly in some cases

Also in 2.216.1 · 2.208.101

#1087887

Resolved an issue with Ninja System Tray emails failing to match Device ID when spaces exist in the numeric value

Also in 2.216.1 · 2.208.101

#1087752

Resolved an issue with Counter/Average widgets on dashboards showing "?" character instead of "0" when there is no data in the underlying report

Also in 2.216.1 · 2.208.101

#1087726

Fixed an error when attempting to import assets via the API without the _importtype property set

Also in 2.216.1 · 2.208.101

#1087395

Fixed an issue where any warnings thrown during the creation of a timesheet event, were not returned to the UI

Also in 2.216.1 · 2.208.101

#1087278

Fixed an issue with using non-supported time zones

Also in 2.216.1 · 2.208.101

#1086646

Fixed an issue where attempting to add a Sales Mailbox email as a CRM note would not work

Also in 2.216.1 · 2.208.101

#1085947

Fixed an issue with assets not showing against users in some scenarios

Also in 2.216.1 · 2.208.101

#1085598

Fixed an issue with setting the primary asset status field to mandatory

Also in 2.216.1 · 2.208.101

#1085136

Fixed an error generating PDFs where the filename contains a comma

Also in 2.216.1 · 2.208.101

#1084786

Fixed an issue with the display of product item tax settings

Also in 2.216.1 · 2.208.101

#1084720

Fixed an issue where ServiceNow State mappings for service requests were not working

Also in 2.216.1 · 2.208.101

#1084609

Fixed an issue with the AI-generated KB Summary

Also in 2.216.1 · 2.208.101

#1084446

Resolved an issue when Date Done is configured to be the start time of an action causes the action to move by the "time taken" value when editing and saving

Also in 2.216.1 · 2.208.101

#1084387

Fixed an issue with approval delegation not updated the user field in the approval record

Also in 2.216.1 · 2.208.101

#1084314

Improved Addigy webhook logging

Also in 2.216.1 · 2.208.101

#1083908

Fixed an issue where Composite Reports couldn't be accessed by non-admins when using Read/Write permissions

Also in 2.216.1 · 2.208.101

#1083827

Fixed a minor issue with the ConnectWise Automate device import

Also in 2.216.1 · 2.208.101

#1083709

Fixed the Jira Software "test connection" appearing successful despite incorrect credentials

Also in 2.216.1 · 2.208.101

#1083202

Fixed an issue where the action note for Agent Bookings would display incorrectly in some timezones

Also in 2.216.1 · 2.208.101

#1082811

Fixed an issue where Microsoft CSP subscription prices wouldn't import for Australian subscriptions

Also in 2.216.1 · 2.208.101

#1082774

Fixed an issue with n-central site mappings

Also in 2.216.1 · 2.208.101

#1082722

Fixed an issue when trying to edit stock bins as non-admin agent

Also in 2.216.1 · 2.208.101

#1082695

Fixed an issue with top level setting in the service configuration page

Also in 2.216.1 · 2.208.101

#1082401

Fixed an issue where ticket would should NaN

Also in 2.216.1 · 2.208.101

#1082103

Fixed an issue when the action number was not included in the Audit table when editing customfields

Also in 2.216.1 · 2.208.101

#1082099

Fixed an issue where the Halo Integrator would process all connections for the Dynamics 365 CRM Integration even if not enabled

Also in 2.216.1 · 2.208.101

#1081906

Fixed a visual issue where the username field on the SolarWinds Orion configuration page would appear blank

Also in 2.216.1 · 2.208.101

#1081842

Fixed an issue where admins cannot edit other agent accounts if they have an organisational group override

Also in 2.216.1 · 2.208.101

#1081302

Fixed an issue with roadmap notes on the portal

Also in 2.216.1 · 2.208.101

#1080176

Fixed an issue where the status of a ticket would not update after an approval was rejected

Also in 2.216.1 · 2.208.101

#1080143

Resolved an issue with using Actions with "Issue Item" system use as part of an Action group triggering a different Action

Also in 2.216.1 · 2.208.101

#1079999

Fixed an issue preventing items on a sales order being added to an existing purchase order even when the Date Sent field was empty

Also in 2.216.1 · 2.208.101

#1079884

Fixed an issue where API only agents were unable to authenticate using a password grant type

Also in 2.216.1 · 2.208.101

#1079677

Fixed minor spelling issue within custom fields

Also in 2.216.1 · 2.208.101

#1079479

Resolved an issue meaning that some errors/warnings given when adding timesheet entries are not shown.

Also in 2.216.1 · 2.208.101

#1079422

Fixed an issue with device change tracking of asset relationships

Also in 2.216.1 · 2.208.101

#1079326

Fixed an issue with updating the primary service on a ticket via an action.

Also in 2.216.1 · 2.208.101

#1079241

Resolved an issue with payment webhooks failing when using multiple instances of Quickbooks Online at the same time

Also in 2.216.1 · 2.208.101

#1078805

Fixed a minor issue with budgets applied from templates when using days instead of hours

Also in 2.216.1 · 2.208.101

#1076907

Added SKU to Quote Line Import mappings

Also in 2.216.1 · 2.208.101

#1076877

Fixed an issue with Jamf Asset Tag mappings for mobile devices

Also in 2.216.1 · 2.208.101

#1076559

Fixed a minor tax issue with adding groups to invoices with Avalara enabled

Also in 2.216.1 · 2.208.101

#1073013

Fixed an issue with importing tickets with multi-select fields

Also in 2.216.1 · 2.208.101

#1065629

Fixed an issue with continuing a call after logging call notes to a ticket

Also in 2.216.1 · 2.208.101

#1065125

Fixed a minor configuration issue with the SyncroMSP integration

Also in 2.216.1 · 2.208.101

#1009016

Fixed an issue with custom fields that use a custom integration method with a filter

Also in 2.216.1 · 2.208.101

#975606

Fixed an issue where the Product field wouldn't update when matching a rule on Actions

Also in 2.216.1 · 2.208.101

#842849