Release notes

Resolved an issue with editing the Item Account links used as part of the Quickbooks Online integration

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with using the agent and customer signature $ variables in some actions

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with Hubspot line items from Deals failing to match to an existing Halo Item when the line item does not have a product ID property in Hubspot

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with Co-managed agents incorrectly inheriting user permissions from linked users by matching on the email address

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with Projects failing to show in the review lists when using the new setting that allows billing of opportunites/sales

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with CSS failing to be used on PDF Cover Pages when using the Screen Type option "Print"

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with Opportunity User changes failing to change to associated Quotations

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed issue with Article Draft attachments being deleted from S3

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with automatic invoice generation failing to show the correct tax total in some cases on the invoice pdf when it is sent before AST is applied

Also in 2.251.1 · 2.250.11 · 2.236.121

Improved the loading time of the reporting suite for administrators on instances with large amounts of configuration data

Also in 2.251.1 · 2.250.22 · 2.236.121 · 2.236.115

Fixed an issue with the built-in OpenAI connection during agent-facing chats

Also in 2.251.1 · 2.250.12 · 2.236.121

Fixed a rare issue with loading Custom Fields of type Table

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with 'Start an approval process' automations not moving the workflow step

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with the Child Tickets column on the Query Builder

Also in 2.251.1 · 2.250.11 · 2.236.121

Resolved an issue with response SLA showing before the date/time the ticket was created when using Team level timezones and resetting response after user updates

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with using Custom Fields in a Supplier Column Profile

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed Asset dependency error when creating a new Ticket on the End-User Portal

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with Ticket Statuses not being excluded from Load Balance calculations when set to do so

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed the Details field not maintaining its width on a Custom Tab

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed a DNS resolution error when attempting to connect to the DBLookupService

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed a UI issue when viewing assets that have linked users

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with handling SQL errors from a Runbook SQL Action

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed some issues with Asset Type Rule Mappings

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where non-admins were unable to create or update change windows

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed the report query builder generating invalid syntax when using the following fields: Pay as you go Time Logged, Contract Time Logged, Pre-pay Time Logged, Billable Total, and Pre-pay Total

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where the new user phone number mandatory check would apply to existing users

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with the Items Issued field when creating new Tickets through the End-User Portal

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with forecasting on tickets

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed a minor UI issue with the Chat Bot

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with updating the Description and Resolution fields on KB Articles

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where workflow automation criteria were sometimes not evaluated

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where Attachment names wouldn't automatically be added as tags for new Tickets

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where users were not added to assets when imported with Addigy

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with the preferential allocation of devices to sites for the Jamf device import.

Also in 2.251.1 · 2.250.21 · 2.236.121

Fixed an issue with the order being ignored in the Gantt view

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where payments may not sync from MYOB.

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue with trying to set an Attachment Note when using S3 Attachments

Also in 2.251.1 · 2.250.11 · 2.236.121

Fixed an issue where some grouped ticket list headers were not displaying the correct ticket count

Also in 2.251.1 · 2.250.11 · 2.236.121