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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.208.51

Unreleased

Released on Sep 25, 2025 · 42 updates

Fixed an issue with the search term not clearing when adding fields to reports using the query builder

Also in 2.210.2 · 2.208.51

#1055578

Fixed the default agent status configured on appointment types not being applied when creating appointments

Also in 2.210.2 · 2.208.51

#1055200

Fixed a display issue when opening an appointment preview from the ticket details

Also in 2.210.2 · 2.208.51

#1054952

Fixed an issue with editing Knowledge Base articles in specific cases

Also in 2.210.2 · 2.208.51

#1054903

Fixed an issue where whitespace would be removed from Notes displayed on Workflow steps

Also in 2.210.2 · 2.208.51

#1054837

Fixed an issue where Report decimal separators could display incorrectly

Also in 2.210.2 · 2.208.51

#1054747

Fixed an issue when trying to create a draft amendment when using the problem resolution finder

Also in 2.210.2 · 2.208.51

#1054702

Fixed an issue where Pipeline Stage colours wouldn't display

Also in 2.210.2 · 2.208.51

#1054635

Fixed an issue with SentinelOne threat import

Also in 2.210.2 · 2.208.51

#1054429

Fixed an issue with MCP failing to return a proper response in some rare cases

Also in 2.210.2 · 2.208.51

#1054346

Fixed an issue with integration mappings that caused the config commit table to bloat

Also in 2.210.2 · 2.208.51

#1054287

Minor logging improvement to the Xero integration

Also in 2.210.2 · 2.208.51

#1054129

Fixed an issue with Exact returning the incorrect result code in some cases

Also in 2.210.2 · 2.208.51

#1054066

Fixed no friendly header for total_quantity_in_stock in sales orders

Also in 2.210.2 · 2.208.51

#1054063

Fixed an issue where Automated Tickets could repeatedly trigger for the same asset or licence due to an integration import logging unnecessary date changes

Also in 2.210.2 · 2.208.51

#1054060

Fixed an issue with metered recurring invoice line values

Also in 2.210.2 · 2.208.51

#1054043

Resolved an issue with the Monthly profit showing as zero for Quotes and Sales Orders

Also in 2.210.2 · 2.208.51

#1054024

Fixed an issue where zero amount sales orders would show in ready for invoicing

Also in 2.210.2 · 2.208.51

#1054020

Fixed an issue with mileage charge rates when not 'using travel charge rates'

Also in 2.210.2 · 2.208.51

#1054001

Fixed an issue with agents being able to edit dashboard filters despite lacking the correct permissions

Also in 2.210.2 · 2.208.51

#1053779

Fixed an error when attempting to use AI Analysis on a report without an AI connection configured

Also in 2.210.2 · 2.208.51

#1053426

Fixed an issue with a certain application phrase not being used in the Microsoft Teams chatbot

Also in 2.210.2 · 2.208.51

#1053422

Fixed an issue when trying to consign a non-track item

Also in 2.210.2 · 2.208.51

#1052715

Fixed an issue with trying to edit custom table records on a ticket dashboard

Also in 2.210.2 · 2.208.51

#1052481

Minor changes to Downpayment invoice creation

Also in 2.210.2 · 2.208.51

#1052449

Fixed IT Glue assets being incorrectly assigned to inactive sites when the client is mapped but a site is not found

Also in 2.210.2 · 2.208.51

#1052425

Fixed an issue where Contract Type email templates wouldn't apply when sending a Contract

Also in 2.210.2 · 2.208.51

#1050475

Fixed the Linked Item field on prepay contracts not allowing selection of all items

Also in 2.210.2 · 2.208.51

#1049261

Fixed an issue where the new user email mandatory check would apply to editing and now also enforcing email validation

Also in 2.210.2 · 2.208.51

#1048069

Fixed an issue where deleted asset fields would remain in Lists and Column Profiles

Also in 2.210.2 · 2.208.51

#1048034

Added an option to use the cost of Linked Items on Charge Rates for Invoice Lines

Also in 2.210.2 · 2.208.51

#1046640

Updated default Appointment Charge Rate to use Agent's default Charge Rate

Also in 2.210.2 · 2.208.51

#1044482

Fixed the date fields on Overriding Charge Rates displaying incorrectly on contracts in certain timezones

Also in 2.210.2 · 2.208.51

#1041403

Fixed date criteria in Asset Lists returning no results

Also in 2.210.2 · 2.208.51

#1040751

Fixed an issue where Appointment Type defaults wouldn't update on Ticket Types when deleted

Also in 2.210.2 · 2.208.51

#1035984

Fixed an issue where Actions would still submit when start date was less than end date and corresponding option to prevent this was checked

Also in 2.210.2 · 2.208.51

#1034432

Fixed an issue where Contract Users wouldn't expire when their end date was reached

Also in 2.210.2 · 2.208.51

#1029010

Fixed an issue with certain default CSS getting added when already being used

Also in 2.210.2 · 2.208.51

#1028023

Fixed an issue where appointment agent status was not correctly set based on the appointment type or global default setting

Also in 2.210.2 · 2.208.51

#1019500

Fixed an issue where expired quote could still update ticket status after being revised

Also in 2.210.2 · 2.208.51

#1009931

Fixed an issue where approving a step could move a workflow multiple steps

Also in 2.210.2 · 2.208.51

#993698

Fixed an issue where rich text ticket custom fields would not display data when used in column profiles

Also in 2.210.2 · 2.208.51

#769890