Release notes

Fixed an issue with searching services as a user.

Also in 2.234.5 · 2.220.101

Fixed a bug where optional services with creation rules wouldn't create in certain scenarios

Also in 2.234.5 · 2.220.101

Improved performance when editing OLAs

Also in 2.234.5 · 2.220.101

Fixed an issue with using multiple database lookups at the same time

Also in 2.234.4 · 2.220.101

Fixed issue with Dashboard loading

Also in 2.234.2 · 2.220.101

Fixed an issue with setting the subscriber type on services

Also in 2.234.1 · 2.220.101

Fixed an issue where the email field would not be populated when quick closing a new ticket and closure confirmation procedures are in use

Also in 2.234.4 · 2.220.101

Allowed Custom Buttons AC to show within the Access Control tab against Agents and Agent Roles

Also in 2.234.1 · 2.220.101

Fixed an issue with lookup CFs from a Custom Table on an Action

Also in 2.234.1 · 2.220.101

Fixed a bug where service status note wouldn't reset to the default when left blank on an update with the not being previously set.

Also in 2.234.1 · 2.220.101

Fixed issues with editing and deleting item bundle categories

Also in 2.234.1 · 2.220.101

Fixed an issue with bulk indexing where the automation logs would show a blank log record instead of the error message

Also in 2.234.1 · 2.220.101

Fixed an issue where in some cases, entity creation could fail if custom fields with integration methods were present

Also in 2.234.1 · 2.220.101

Resolved an issue with being unable to use Products that are linked primarily to another Quickbooks Tenant

Also in 2.234.1 · 2.220.101

Resolved an issue with contact fields showing on both the contact form and the Ticket form when creating a new Opportunity for a new contract

Also in 2.234.1 · 2.220.101

Fixed an issue affecting matching for the Within IP Address Range criteria.

Also in 2.234.1 · 2.220.101

Fixed issues with access level not applying for Asset Fields

Also in 2.234.1 · 2.220.101

Fixed a styling issue with article fields on the self-service portal

Also in 2.234.1 · 2.220.101

Fixed an issue with being able to edit the Request Source lookups

Also in 2.234.1 · 2.220.101

Fixed an issue with editing optional service creation rules

Also in 2.234.5 · 2.220.101

Resolved an issue with service catalog subscriber and access groups showing via the self service portal

Also in 2.234.1 · 2.220.101

Minor security improvements

Also in 2.234.1 · 2.220.101

Fixed an issue where a business application instance could have the same asset tag as its business application

Also in 2.234.4 · 2.220.101

Fixed Field hints not being able to be unset

Also in 2.234.1 · 2.220.101

Resolved an issue with the Accounts Integrator attempting to POST invoices that have been marked as "Do not sync to accounting tool"

Also in 2.234.1 · 2.220.101

Fixed an issue with saving Field Value Visibility against a Field on Field Groups

Also in 2.234.1 · 2.220.101

Fixed agent permissions applying to Action Query Builder reports

Also in 2.234.1 · 2.220.101

Improved the performance of the Intune integration

Also in 2.234.1 · 2.220.101

Fixed rare issue when refreshing widgets

Also in 2.234.1 · 2.220.101

Fixed an issue with a portal setting applying when not visible

Also in 2.234.1 · 2.220.101

Fixed an issue with OIDC Single Sign On for Users who have not yet logged in to Halo before

Also in 2.234.1 · 2.220.101

Fixed an issue where images wouldn't render on PDF downloads for specific client networking setups

Also in 2.234.4 · 2.220.101

Fixed an issue with automatic service linking to tickets

Also in 2.234.4 · 2.220.101

Resolved an issue with using Custom Integrations that use live Custom Field data in the request and are using the <<!>> notation

Also in 2.234.1 · 2.220.101

Added $-QUOTEDISCOUNTTOTAL, $-QUOTEDISCOUNTPERCENT, $-ORDERDISCOUNTTOTAL, $-ORDERDISCOUNTPERCENT dollar variables for V2 calculation method

Also in 2.234.1 · 2.220.101

Allowed translations of the Welcome Message to apply on the Portal

Also in 2.234.1 · 2.220.101

Fixed issue with auditing Automated Tickets

Also in 2.234.1 · 2.220.101

Fixed issue with impersonating Supplier Contacts

Also in 2.234.1 · 2.220.101

Fixed an issue where the Invoice Due Date on Customers was hidden in some cases

Also in 2.234.1 · 2.220.101

Fixed an issue with Action Groups showing the incorrect follow-up action on some quick actions with choices

Also in 2.234.1 · 2.220.101

Fixed an issue with not being able to give feedback comments when the survey setting "Only allow a User to submit a One-Click Feedback response once per Ticket" is enabled

Also in 2.234.1 · 2.220.101

Fixed an issue with stock consignments doubling up in some cases

Also in 2.234.1 · 2.220.101

Fixed an issue with Widgets not refreshing between Tickets

Also in 2.232.1 · 2.220.101

Fixed an issue where the Freshdesk migration could error when importing Tickets

Also in 2.234.1 · 2.220.101

Fixed issue with dashboard data not re-rendering when switching between tickets, clients, sites, and other entities.

Also in 2.234.1 · 2.220.101

Fixed an issue where a timeout could be thrown when importing an asset from NinjaOne

Also in 2.228.1 · 2.220.101

Fixed an issue where single-select custom fields with third-party values failed to update tickets correctly

Also in 2.234.1 · 2.220.101

Fixed a bug where field groups would render despite no fields being set to visible.

Also in 2.226.1 · 2.220.101

Fixed an issue with saving client/customer CRM note dynamic lookup custom fields

Also in 2.234.1 · 2.220.101