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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.220.81

Unreleased

Released on Mar 17, 2026 · 51 updates

Fixed an issue with 'does not have a value' ticket list filter causing tickets not to load

Also in 2.230.5 · 2.220.81

#1247528

Fixed an issue deactivating a setting

Also in 2.230.4 · 2.220.81

#1246254

Fixed an issue with needing to click back twice after selecting a KB article when searching

Also in 2.230.2 · 2.220.81

#1239242

Minor improvements to AI search

Also in 2.230.4 · 2.220.81

#1238377

Resolved an issue with the Date Sent failing to save correctly after manually sending an invoice through Xero from Halo

Also in 2.230.5 · 2.220.81

#1236831

Fixed an issue where Lookup codes couldn't be deleted

Also in 2.230.1 · 2.220.81

#1234938

Fixed a rare EF issue with Email Templates

Also in 2.230.1 · 2.220.81

#1223679

Resolved an issue with Items Issued Total showing as 0 when Tax is not set

Also in 2.230.1 · 2.220.81

#1223648

Fixed a bug where the count of results in search wouldn't align with the actual number of results displayed

Also in 2.230.4 · 2.220.81

#1223414

Resolved an issue with deleting Recurring Invoice lines removing the Sales Order link for all lines on the Sales Order

Also in 2.230.1 · 2.220.81

#1223413

Fixed an issue with PeriodStartDate and PeriodEndDate variables populating incorrectly.

Also in 2.230.1 · 2.220.81

#1223299

Fixed an issue where lookup codes could not be deleted

Also in 2.230.1 · 2.220.81

#1211074

Fixed an issue returning assets to stock

Also in 2.230.1 · 2.220.81

#1211072

Fixed an issue with the completion date on OLAs showing incorrectly and the time on OLA being incorrect if the OLA had previously been paused

Also in 2.230.1 · 2.220.81

#1210028

Resolved an issue with Group lines failing to show on the PDF for Quotes/Orders when using the variables for the individual period options

Also in 2.230.1 · 2.220.81

#1210005

Fixed an issue with using filter groups with custom field criteria in ticket lists

Also in 2.230.1 · 2.220.81

#1209673

Fixed an issue when trying to update assets with an import spreadsheet

Also in 2.230.1 · 2.220.81

#1209620

Fixed an issue where the search would error and not return any results on the self-service portal

Also in 2.230.1 · 2.220.81

#1208702

Fixed an issue with cloning dynamic SQL custom fields

Also in 2.230.1 · 2.220.81

#1208471

Fixed an issue with updating related services

Also in 2.230.1 · 2.220.81

#1208271

Minor improvement to logging a SR from a Service on the Portal

Also in 2.230.1 · 2.220.81

#1207447

Fixed an issue with "Default to First Value" not working as intended for some entities

Also in 2.230.1 · 2.220.81

#1207046

Resolved an issue with the value from Project Templates failing to copy to the Projects created

Also in 2.230.1 · 2.220.81

#1207035

Added the option to disable auto-linking of assets and services when using related assets and services

Also in 2.230.1 · 2.220.81

#1206142

The new option is enabled by default to maintain existing behaviour.


Fixed an issue with searching for services through an integration runbook

Also in 2.230.1 · 2.220.81

#1205868

Fixed an error loading asset dependencies

Also in 2.230.1 · 2.220.81

#1205642

Added link to spreadsheet import within User Settings area

Also in 2.230.1 · 2.220.81

#1205103

Fixed an issue with Custom Field value matching not working as intended for some integrations

Also in 2.230.1 · 2.220.81

#1204516

Fixed an issue with database lookups not populating custom tables on new tickets

Also in 2.230.1 · 2.220.81

#1204248

Fixed an issue where activity feeds could display internal actions to co-managed agents

Also in 2.230.1 · 2.220.81

#1203079

Fixed vectors not syncing to OpenSearch when posting directly to a ticket via runbook

Also in 2.230.1 · 2.220.81

#1202459

Improved Child mapping table matching for Custom table mappings in Dynamics 365 CRM

Also in 2.230.1 · 2.220.81

#1202319

Fixed Status History tab not showing for Linked Services when using 'Split Tickets tabs into Tickets areas'

Also in 2.230.1 · 2.220.81

#1201699

Fixed an issue with notifications showing on chat workflows and runbook steps when not intended to

Also in 2.230.1 · 2.220.81

#1201400

Fixed an issue when clearing the Serialised Asset's User

Also in 2.230.1 · 2.220.81

#1201354

Fixed an issue stopping invoices from syncing to third party integrations when using the 'Invoices must be approved before syncing to a third-party billing integration' setting.

Also in 2.230.1 · 2.220.81

#1199850

Fixed a rounding issue which could cause a discrepancy between the API and UI

Also in 2.228.1 · 2.220.81

#1199812

Added a new option for user access restrictions on service request details

Also in 2.230.1 · 2.220.81

#1197434

When the setting "Allow user access restrictions on service request details" in Configuration > Service Catalogue, you can also enable "Empty user access restriction lists do not restrict service request details".

This allows the service request details to not be restricted unless restrictions are added.

Fixed an issue with $-ACTIONRATE not populating in some cases

Also in 2.230.1 · 2.220.81

#1195733

Fixed an issue with customfield displays on pdfs for Invoices and Quotes

Also in 2.230.1 · 2.220.81

#1193637

Fixed an issue where Categories could display incorrectly when using Category restrictions

Also in 2.230.3 · 2.220.81

#1140313

Fixed an issue where some Attachments wouldn't import from the Salesforce integration

Also in 2.230.1 · 2.220.81

#1131231

Fixed issue with field sequencing on User Actions

Also in 2.230.1 · 2.220.81

#1121387

Fixed an issue that could cause site names to be wiped when importing from N-Able N-Central

Also in 2.230.1 · 2.220.81

#1120607

Fixed an issue where all-day appointments would update incorrectly when syncing to Exchange Calendars

Also in 2.230.1 · 2.220.81

#1120536

Added ExternalUserState and other backend improvements to the Microsoft CSP User imports

Also in 2.230.1 · 2.220.81

#1113317

Fixed an Asset Status Translation issue on the Portal

Also in 2.230.1 · 2.220.81

#1091205

Fixed an issue where you couldn't send a quote from a sales mailbox

Also in 2.230.1 · 2.220.81

#1067169

Fixed an issue with using an apostrophe with advanced search

Also in 2.230.1 · 2.220.81

#1057864

Fixed an issue where Prospects couldn't be assigned to Opportunity tickets

Also in 2.230.1 · 2.220.81

#1048329

Added additional logging to the chat

Also in 2.230.1 · 2.220.81

#1234551