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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.196.101

Unreleased

Released on Aug 20, 2025 · 67 updates

Fixed an issue with WhatsApp responses

Also in 2.206.5 · 2.196.101

#1031939

Resolved an issue present when using Quickbooks with Automated Sales Tax at the same time as Composite Tax calculated after rounding which can cause an incorrect tax total in some cases

Also in 2.206.5 · 2.196.101

#1031837

Updated QuickBooks language packs

Also in 2.206.5 · 2.196.101

#1030864

Resolved an issue with adding periodic meter readings failing to allow the quantity to go below last invoiced quantity

Also in 2.206.5 · 2.196.101

#1030532

Resolved an issue with Tax failing to show correctly on the totals for Invoices when using Quickbooks Online and the invoice contains lines with 0 price or "cost only" lines

Also in 2.206.4 · 2.196.101

#1028589

Fixed a minor display issue when syncing a quote to order purchase order to Ingram Micro Reseller

Also in 2.206.4 · 2.196.101

#1028323

Updated QuickBooks Accounts Integrator image

Also in 2.206.4 · 2.196.101

#1028160

Updated QuickBooks Accounts Integrator langpack

Also in 2.206.3 · 2.196.101

#1027405

Fixed an issue when changing teams with different timezones on Tickets excluded from SLAs

Also in 2.206.4 · 2.196.101

#1027303

Fixed multiple issues with the SentinelOne integration

Also in 2.206.3 · 2.196.101

#1024164

Fixed an issue with QuickBooks Online AST applying to new invoice PDFs in error in some cases

Also in 2.206.1 · 2.196.101

#1023415

Fixed an issue with syncing changes to the "SLA Override" setting between instances

Also in 2.206.1 · 2.196.101

#1022560

Resolved a rare issue with Primary Key errors on Invoice creation

Also in 2.206.1 · 2.196.101

#1021969

Fixed an issue with cloning workflows that have steps with status restrictions

Also in 2.206.1 · 2.196.101

#1021843

Fixed issue with category names not getting translated

Also in 2.206.1 · 2.196.101

#1021676

Fixed an issue with deleting invoices in Halo that are already deleted in Myob

Also in 2.206.1 · 2.196.101

#1021012

Fixed an issue with invoice region being overriden by the site region in some cases in Avalara

Also in 2.206.1 · 2.196.101

#1019308

Fixed an issue with translating custom email templates

Also in 2.206.1 · 2.196.101

#1018181

Resolved an issue with Action time rounding not showing correctly when using Ticket level rounding when there are actions with zero time but charge rates applied on the same Ticket

Also in 2.206.1 · 2.196.101

#1017289

Fixed an issue where unsaved quotation lines could display a net total greater than the true value.

Also in 2.206.4 · 2.196.101

#1017209

Fixed an issue causing Google mail errors from showing correctly

Also in 2.206.1 · 2.196.101

#1016481

Resolved an issue with the option for overriding pro rata showing in the Ready For Invoicing area failing to save correctly

Also in 2.206.1 · 2.196.101

#1016335

Fixed an issue with clearing the source instance for syncing config

Also in 2.206.1 · 2.196.101

#1016144

Fixed some mappings issued with the Sage Intacct integration

Also in 2.206.1 · 2.196.101

#1015473

Fixed an issue with some new users matching incorrectly when imported via the Google Workspace integration

Also in 2.206.1 · 2.196.101

#1015194

Fixed an issue with the service level setting 'Screen after a ticket has been logged' not applying in certain cases

Also in 2.206.1 · 2.196.101

#1015082

Fixed an issue with using custom SQL fields on anonymous actions

Also in 2.206.1 · 2.196.101

#1014860

Fixed an issue where you were unable to redeliver unsuccessful inbound webhooks for QuickBooks Online and Xero

Also in 2.206.2 · 2.196.101

#1014642

Fixed an issue runbook steps becoming uneditable in some cases

Also in 2.206.1 · 2.196.101

#1014295

Fixed an issue where setting trace level reset to -1 would cause a trace level reset on the next check.

Also in 2.206.1 · 2.196.101

#1014204

Resolved an issue with Custom Fields failing to load on Column Profiles for Invoices

Also in 2.206.1 · 2.196.101

#1013750

Improved the logging for Microsoft Sentinel webhooks

Also in 2.206.1 · 2.196.101

#1013102

Fixed an issue where a 500 error would be thrown when loading a contract when having the settings enabled to have multiple clients per site

Also in 2.206.1 · 2.196.101

#1013072

Minor fix to a mislabelled title on the Pax8 Integration

Also in 2.206.1 · 2.196.101

#1012417

Fixed Automated Tickets not being generated when a licence end date is moved forward and a ticket has already been generated for that licence previously

Also in 2.206.1 · 2.196.101

#1012189

Fixed an issue with field mapping options not being visible on Sage Intacct field mappings

Also in 2.206.1 · 2.196.101

#1011778

Fixed an issue with the dashboard online repository not working

Also in 2.206.1 · 2.196.101

#1011527

Fixed an issue where Completed Appointments would add an action to Tickets when cloned

Also in 2.206.1 · 2.196.101

#1011517

Fixed an issue with incorrect records showing in the ticket event log tab

Also in 2.206.1 · 2.196.101

#1009731

Fixed issue preventing item cloning when 'Match newly created Items using the API on Manufacturer SKU of existing Items' setting is enabled

Also in 2.206.1 · 2.196.101

#1009274

Fixed an issue with backend service monitoring filtering on the incoming email logs

Also in 2.206.1 · 2.196.101

#1009255

Resolved an issue with Total Invoice amount showing incorrectly for PDF generation when using AST with Quickbooks and the first line on an invoice is marked as "Bundled/Cost Only line"

Also in 2.206.1 · 2.196.101

#1008738

Resolved an issue with template defaults failing to be set when using an Action to apply the template

Also in 2.206.1 · 2.196.101

#1008300

Fixed an issue with quote tax updating after a Sales order is created and the lines cannot be updated

Also in 2.206.1 · 2.196.101

#1006566

Fixed an issue with quote column profiles displaying incorrect column names when adding new profiles

Also in 2.206.1 · 2.196.101

#1006417

Fixed an issue with travel time not being affected by the date range fields in awaiting review in some cases

Also in 2.206.1 · 2.196.101

#1006164

Fixed an issue with invoicing filters on recurring invoices very rarely causing no invoices to display in error

Also in 2.206.1 · 2.196.101

#1006162

Fixed an issue where the Create PO button could show on sales order lines when the full quantity has already been ordered.

Also in 2.206.1 · 2.196.101

#1004826

Fixed an issue where creating an action though a runbook would not respond to the ticket if the action is set to do so

Also in 2.206.1 · 2.196.101

#1004632

Note: The property set_response_if_not_set will need to be set to true as part of the runbook action creation json

Fixed an minor issue with milestone value billing

Also in 2.206.1 · 2.196.101

#1004206

Fixed an issue with some changes not showing in the instances config area

Also in 2.206.1 · 2.196.101

#1004108

Fixed an issue where POs created from Sales Orders couldn't be added to other POs on that Sales Order

Also in 2.206.1 · 2.196.101

#1003418

Improved the error handling for the Google Business Integration

Also in 2.206.1 · 2.196.101

#1002981

Fixed an issue with category names translating incorrectly in certain conditions

Also in 2.206.1 · 2.196.101

#1001825

Fixed a rare issue with linking Tickets to Jira

Also in 2.206.1 · 2.196.101

#999891

Fixed an issue where data sources would not save correctly in certain scenarios

Also in 2.206.1 · 2.196.101

#996736

Improved the handling of consumption data being saved in Microsoft CSP

Also in 2.206.1 · 2.196.101

#996357

Fixed an issue with certain suggestion type in AI insights

Also in 2.206.1 · 2.196.101

#994952

Fixed an issue where the 'Open in N-Central' button would fail if your N-Central URL had a custom port number

Also in 2.206.1 · 2.196.101

#990464

Fixed an issue with access control on services and service categories incorrectly showing the delete button

Also in 2.206.1 · 2.196.101

#986068

Improved login error when trying to log in to the portal via EntraID SSO for the first time, but the user does not have access to the portal.

Also in 2.206.1 · 2.196.101

#985891

Fixed an issue with $-SLAHOLDRICHACTIONNOTEPRIVATE not resolving correctly

Also in 2.206.1 · 2.196.101

#982523

Fixed an issue with the loading of dynamic lookup custom fields on invoice lines and quotation lines

Also in 2.206.1 · 2.196.101

#981339

Fixed an issue with rewinding merged invoices not working correctly in some cases

Also in 2.206.1 · 2.196.101

#979854

Fixed an issue where sales order status changes would not trigger a notification or queue an event

Also in 2.206.1 · 2.196.101

#962853

Fixed an issue with new suppliers not inheriting the default Xero tenant

Also in 2.206.1 · 2.196.101

#961660

Fixed an issue where Subscriptions could be split into multiple Licences when importing from Giacom

Also in 2.206.1 · 2.196.101

#956786