Release notes

Fixed an issue with default items not being used for MYOB when syncing an invoice

Also in 2.202.4 · 2.196.81

Fixed an issue with importing licences from Entra ID

Also in 2.204.1 · 2.196.81

Fixed an issue with the items issued catalogue on the portal displaying poorl in dark mode

Also in 2.202.2 · 2.196.81

Fixed an issue with Active Directory not authorising correctly when syncing via the UI

Also in 2.202.2 · 2.196.81

Resolved an issue with the Customer level option for "Recalculate Billing" causing recalculation for other Customer records

Also in 2.202.1 · 2.196.81

Fixed a minor spelling issue when viewing device change records

Also in 2.202.1 · 2.196.81

Fixed the client not being updated when changing the user of a ticket when "Allow a Tickets Customer and Site to be different to the End-Users Customer and Site" is enabled

Also in 2.202.3 · 2.196.81

Fixed an issue with the pax8 integration getting errors on new tenants in some cases

Also in 2.202.1 · 2.196.81

Fixed an issue with cloning workflows when there were steps containing rules

Also in 2.202.1 · 2.196.81

Fixed an issue with importing Azure DevOps projects

Also in 2.202.1 · 2.196.81

Fixed an issue where Resource Booking timezone selection wouldn't include DST

Also in 2.202.1 · 2.196.81

Fixed an issue setting custom field values when tickets are generated from Ninja alert webhooks.

Also in 2.202.1 · 2.196.81

Fixed a minor language pack issue

Also in 2.202.1 · 2.196.81

Resolved a UI issue that caused the Mail Configuration Menus to appear disabled

Also in 2.202.1 · 2.196.81

Fixed an issue with the external invoice number not being available on custom invoice columns and with incorrect sorting in some cases

Also in 2.202.1 · 2.196.81

Fixed an issue where query builder reports could return an invalid syntax error when using custom fields

Also in 2.202.1 · 2.196.81

Fixed an issue where writing to the cache would fail for one particular cache

Also in 2.202.1 · 2.196.81

Fixed an issue with viewing department records in My Config

Also in 2.202.1 · 2.196.81

Fixed an issue with $-INVOICEDISCOUNTTOTAL and $-INVOICEDISCOUNTPERCENT

Also in 2.202.1 · 2.196.81

Fixed an issue with $-AREA variable not resolving on asset custom tabs

Also in 2.202.1 · 2.196.81

Resolved an issue with the additional line option being mandatory when creating an Invoice from Sales Order lines

Also in 2.202.1 · 2.196.81

Fixed an issue with deleting Entra ID connections

Also in 2.202.1 · 2.196.81

Fixed an issue with receiving New Relic alerts

Also in 2.202.1 · 2.196.81

Fixed an issue with licence variables not always populating when creating from a billing run with quantity calculated lines

Also in 2.202.1 · 2.196.81

Improved formatting on notes from ServiceNow webhooks

Also in 2.202.1 · 2.196.81

Resolved an issue with using Sub Event Time Entry (Start and End times) failing to set the Action Date correctly

Also in 2.202.1 · 2.196.81

Fixed an issue with S3 attachments not opening correctly in the browser window.

Also in 2.202.1 · 2.196.81

Resolved an issue with completing an appointment causing an update to be triggered in the Exchange/Microsoft calendar integration

Also in 2.202.1 · 2.196.81

Fixed an issue with 404 errors when creating new IT Glue Contacts in some cases

Also in 2.202.1 · 2.196.81

Fixed an issue with the 'Is not equal to' criteria in runbooks

Also in 2.202.1 · 2.196.81

Fixed a rare issue with empty fields being visible on the portal when configured as hidden if empty

Also in 2.202.1 · 2.196.81

Fixed an issue with starting an approval using the related service(s) compliance owner

Also in 2.202.1 · 2.196.81

Fixed an issue with multi-currency unit tax rounding not working as intended

Also in 2.202.1 · 2.196.81

Fixed an issue with appointment mentions

Also in 2.202.1 · 2.196.81

Fixed an issue where moving a reserved asset to a different site or stock location would not update sales orders that have the asset reserved.

Also in 2.202.1 · 2.196.81

Fixed an issue with the 'Do not allow editing status field on Asset details screen' setting.

Also in 2.202.1 · 2.196.81

Fixed an issue with searching for services when allowing services to be in multiple categories

Also in 2.202.1 · 2.196.81

Fixed an issue with change management across three or more instances

Also in 2.202.1 · 2.196.81

Resolved an IT Glue integration issue with the Asset Tag failing to import correctly when using the in application import

Also in 2.202.1 · 2.196.81

Resolved an issue with the Import of IT Glue Assets using the UI failing to correctly set the IT Glue URL

Also in 2.202.1 · 2.196.81

Fixed some issues with user deletion and anonymization.

Also in 2.202.1 · 2.196.81

Fixed an issue with using a data source that applies the agent's permissions

Also in 2.202.1 · 2.196.81

Fixed an issue with using SQL reserved characters in a KB search

Also in 2.202.1 · 2.196.81

Fixed an issue with linking recurring/scheduled appointments with tickets

Also in 2.202.1 · 2.196.81

Fixed an issue where items issued on a new service ticket may not be correctly saved

Also in 2.202.1 · 2.196.81

Fixed an issue where Bi-Weekly Schedules could generate irregularly

Also in 2.202.1 · 2.196.81

Fixed an issue when sending out service subscriber emails

Also in 2.202.1 · 2.196.81

Fixed a UTC issue with invoice due dates when using QuickBooks invoice terms

Also in 2.202.1 · 2.196.81

Fixed an issue with special characters in emails sent out via the Google mailbox connection method.

Also in 2.202.1 · 2.196.81

Fixed an issue where changing the meter type or pricing method would not recalculate the quantity/price until a new reading was added.

Also in 2.202.1 · 2.196.81

Fixed an issue where duplicate emails could be sent when creating invoices from a recurring invoice

Also in 2.202.1 · 2.196.81

Fixed an issue where Quotation Line dollar variables wouldn't populate after signing

Also in 2.202.1 · 2.196.81