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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.236.31

Unreleased

Released on May 8, 2026 · 137 updates

Fixed an issue with site document folders not showing on the self service portal

Also in 2.238.1 · 2.236.31

#1340080

Fixed cloning of default values for Asset fields on Items

Also in 2.238.1 · 2.236.31

#1340051

Fixed an issue where the action timer could prevent selecting an SLA auto-release

Also in 2.238.1 · 2.236.31

#1339853

Fixed Ticket Summary showing as undefined on the End-User Portal when using Kanban View

Also in 2.238.1 · 2.236.31

#1339839

Fixed a rare issue with processing attachments

Also in 2.238.1 · 2.236.31

#1339696

Fixed an issue where the User Created event did not trigger for accounts automatically created by single-sign-on

Also in 2.238.1 · 2.236.31

#1339687

Fixed an issue where asset custom field values could not be saved if using a dynamic SQL query dependent on other asset custom fields

Also in 2.238.1 · 2.236.31

#1339624

Fixed an issue with Exchange calendar role based sync not loading appointments in certain cases

Also in 2.238.1 · 2.236.31

#1339522

Fixed an issue with the 'Email Quotation' action system use

Also in 2.238.1 · 2.236.31

#1338120

Fixed a display issue with the new Chat Transcript when using dark mode theme

Also in 2.238.1 · 2.236.31

#1337760

Fixed the link to Items on Assets

Also in 2.238.1 · 2.236.31

#1337700

Fixed an issue with generating XLS for reports containg $ clientid and $ siteid

Also in 2.238.1 · 2.236.31

#1337697

Fixed a minor issue with searching for a certain setting in configuration

Also in 2.238.1 · 2.236.31

#1337590

Resolved an issue with the Ticket Changed event failing to follow the _dont_fire_automations element

Also in 2.238.1 · 2.236.31 · 2.220.131

#1337217

Minor improvement to the error message displayed when a token refresh fails for a Microsoft integration

Also in 2.238.1 · 2.236.31

#1337178

Improved error handling with the Sage Intacct integration in rare cases

Also in 2.238.1 · 2.236.31

#1337105

Fixed an issue with adding ticket type restrictions to agent roles

Also in 2.238.1 · 2.236.31

#1337071

Fixed a rare issue where specific configuration of workday breaks could prevent tickets from setting SLAs correctly

Also in 2.238.1 · 2.236.31

#1336986

Fixed an issue where non-admin were unable to access sales mailbox emails

Also in 2.238.1 · 2.236.31

#1336822

Fixed an issue where ticket rules with dynamic agents would not apply if the client changes

Also in 2.238.1 · 2.236.31

#1336806

Fixed a minor issue with the character counter for the default value field on rich text custom field configuration

Also in 2.238.1 · 2.236.31

#1336763

Fixed an issue with the $-variables for categories in action notes when tracking categories by ID and name

Also in 2.238.1 · 2.236.31

#1336755

Added the ability to remove an Agent's Signature

Also in 2.238.1 · 2.236.31

#1336724

Fixed an issue with services not translating on the portal when not logged in

Also in 2.238.1 · 2.236.31

#1336171

Fixed an error when attempting to change a built-in virtual agent to use the Assistants API

Also in 2.238.1 · 2.236.31 · 2.220.131

#1336028

Fixed an issue with status validation when creating assets

Also in 2.238.1 · 2.236.31

#1336026

Fixed an issue with change freezes now showing in the calendar view of tickets

Also in 2.238.1 · 2.236.31

#1336013

Fixed an issue where the custom date range filter would not be accurately reflected when searching tickets

Also in 2.238.1 · 2.236.31

#1336002

Resolved an issue with the incorrect date/time value being used for the NinjaOne Device import for the OSLastBootTime property

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335928

Resolved an issue with using the beta setting related to how the application finds the next Device/Asset ID to be used

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335853

Fixed an issue where pressing Enter whilst editing a text field may not have saved the value entered

Also in 2.238.1 · 2.236.31

#1335803

Fixed an issue where the HTML designer would display on Invoice XML templates

Also in 2.238.1 · 2.236.31

#1335802

Added the guide link icon to more fields in Configuration for Ticket Types

Also in 2.238.1 · 2.236.31

#1335746

Fixed an issue with a user's first and surname not being set when created from an email

Also in 2.238.1 · 2.236.31

#1335743

Fixed an issue where the warning after enabling "Do not track stock" on a item could be dismissed by clicking away from the modal window

Also in 2.238.1 · 2.236.31

#1335712

Fixed an issue where the react buttons would incorrectly show on CRM Notes

Also in 2.238.1 · 2.236.31

#1335702

Fixed an issue with DBC not using multicurrency correctly.

Also in 2.238.1 · 2.236.31

#1335260

Fixed an issue with copying custom tables to related tickets

Also in 2.238.1 · 2.236.31

#1335252

Fixed an issue with user change history not showing role additions when added via Entra

Also in 2.238.1 · 2.236.31

#1335214

Fixed an issue with filtering the attachments on a ticket using the date created field

Also in 2.238.1 · 2.236.31

#1335057

Resolved an issue relating to daylight savings for the submission of meter readings on the last or first day of a recurring invoice period

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335041

Fixed issues with validation with Endpoint Central

Also in 2.238.1 · 2.236.31

#1335035

Fixed an issue where Custom Table Field defaults could override existing fields when editing a row

Also in 2.238.1 · 2.236.31

#1334991

Minor improvement to error handling within Endpoint Central

Also in 2.238.1 · 2.236.31

#1334848

Fixed an issue where custom fields on approval processes on the portal were not loading the dropdown values

Also in 2.238.1 · 2.236.31

#1334780

Added SLA working hours hint to days before/after date validation

Also in 2.238.1 · 2.236.31

#1334286

Only applies to Tickets and Action Custom Field entities

Fixed an issue with rows being added to user change history when the field value has not been updated

Also in 2.238.1 · 2.236.31

#1334240

Fixed an error when creating new users via SAML if the email address doesn't contain a dot

Also in 2.238.1 · 2.236.31 · 2.220.131

#1334219

Fixed an issue with the display if Single Select Custom Field dollar variables used in the Service Catalogue

Also in 2.238.1 · 2.236.31

#1334173

Fixed an issue with OIDC SSO not allowing Users to log in who don't have an NHD_User record already created

Also in 2.238.1 · 2.236.31

#1334128

Resolved an error thrown when importing stock with a large number of assets whose Asset Tags/Numbers exceed 1000 characters in length

Also in 2.238.1 · 2.236.31 · 2.220.131

#1334111

Improved performance when editing service request details

Also in 2.238.1 · 2.236.31

#1334037

To facilitate this, you can now update a service's requets details using add_service_request_details, edit_service_request_details, and delete_service_request_details

Fixed an issue with updating some settings on linked services

Also in 2.238.1 · 2.236.31 · 2.220.122

#1333739

Fixed an issue where the asset status column was empty in portal asset lists

Also in 2.238.1 · 2.236.31

#1333735

Fixed a minor language issue in advanced settings

Also in 2.238.1 · 2.236.31

#1332997

Fixed an issue with searching for ServiceNow assignment groups

Also in 2.238.1 · 2.236.31

#1332878

Fixed an issue with Site24x7 Alerts not closing tickets

Also in 2.238.1 · 2.236.31 · 2.220.131

#1332855

Fixed Halo Integrator page showing ServiceNow twice

Also in 2.238.1 · 2.236.31

#1332820

Fixed an issue where category criteria could not be configured or edited

Also in 2.238.1 · 2.236.31

#1332638

Fixed several issues with processing Datto RMM webhooks

Also in 2.238.1 · 2.236.31 · 2.220.131

#1331667

Fixed an issue where lists, filter profiles, and column profiles could be created when configuration changes are disabled in production

Also in 2.238.1 · 2.236.31

#1331089

Improved performance when editing an asset on a contract

Also in 2.238.1 · 2.236.31

#1330995

Fixed an issue where Users couldn't access Documents from the Self-Service Portal when using folder access control

Also in 2.238.1 · 2.236.31

#1330656

Fixed an issue when cloning an Approval Process with fields that have criteria groups would result in error

Also in 2.238.1 · 2.236.31

#1330204

Resolved an error shown when using a Ticket list that contains a filter using a Custom Field of type Memo with the "Has a value" filter type

Also in 2.238.1 · 2.236.31 · 2.220.131

#1329839

Fixed a Minor UI issue when enabling V2 Next Activity Date

Also in 2.238.1 · 2.236.31

#1329748

Fixed an issue with Ticket Type Group filtering in Ticket Areas

Also in 2.238.1 · 2.236.31

#1329515

Fixed a duplicate Generate PDF button showing on Knowledge Base Articles

Also in 2.238.1 · 2.236.31

#1329501

Fixed an issue where Invoice status would not update to sent in rare cases

Also in 2.238.1 · 2.236.31

#1328761

Fixed an issue where supplier changes made on a PO would not sync over to Xero

Also in 2.238.1 · 2.236.31

#1328489

Fixed an issue with sorting report columns when an agent is not able to edit the report

Also in 2.238.1 · 2.236.31

#1328484

Improved error logging when posting actions to Child tickets via a Parent action when using the Background service

Also in 2.238.1 · 2.236.31 · 2.220.131

#1328196

Errors occurring when posting actions to Child tickets via a Parent action will now display in the API logs folder

Improved wording of Device Status within the Query Builder

Also in 2.238.1 · 2.236.31

#1327663

Fixed an issue with clearing dashboard filters

Also in 2.238.1 · 2.236.31

#1327328

Fixed an issue with ticket drafts preventing the new ticket screen from loading

Also in 2.238.1 · 2.236.31

#1327298

Improved the webhook URL validation.

Also in 2.238.1 · 2.236.31 · 2.220.131

#1326881

Fixed an issue where finding approvers from custom fields could find users erroneously if the field had no value

Also in 2.238.1 · 2.236.31

#1326832

Fixed an issue with processing series runbooks at very high loads

Also in 2.238.1 · 2.236.31

#1326592

Fixed an issue with Pro-rata not rounding appropriately in some cases

Also in 2.238.1 · 2.236.31

#1326512

Fixed an issue where tickets showed views incorrectly

Also in 2.238.1 · 2.236.31

#1325109

Fixed a minor issue with the Add URL to Attachment action

Also in 2.238.1 · 2.236.31

#1324548

Added KB links to AI settings

Also in 2.238.1 · 2.236.31

#1322878

Fixed an issue with invoice total calculation on PDFs

Also in 2.238.1 · 2.236.31 · 2.220.131

#1322647

Fixed a display issue for configuration guide links in Knowledge Base settings

Also in 2.238.1 · 2.236.31

#1322435

Fixed an issue with emailing all subscribers of linked services

Also in 2.238.1 · 2.236.31

#1311750

Fixed an issue with percentage invoiced and downpayments not working correctly

Also in 2.238.1 · 2.236.31

#1311720

Fixed an issue where Filter groups wouldn't copy when cloning Lists

Also in 2.238.1 · 2.236.31

#1311521

Fixed a Minor UI issue with Azure Sentinel Priority mappings

Also in 2.238.1 · 2.236.31 · 2.220.131

#1311512

Fixed an issue where Invoices couldn't be deleted in Halo when an error occurs after attempting to sync to SnelStart or KashFlow

Also in 2.238.1 · 2.236.31

#1311388

Fixed an issue with filtering the Knowledgebase when viewing all Articles

Also in 2.238.1 · 2.236.31

#1299188

Fixed some minor UI issues

Also in 2.238.1 · 2.236.31

#1298993
  • Fixed an issue with Action Group not being inherited correctly when creating new actions in some cases
  • Fixed an issue where cancelling selecting cab members after selecting a cab would go straight back to selecting cab members.

Fixed a rare issue where Recurring Invoices wouldn't display in Ready for Invoicing after voiding a generated Invoice

Also in 2.238.1 · 2.236.31 · 2.220.131

#1296759

Improved the handling of different phone formats when sending Twilio SMS

Also in 2.238.1 · 2.236.31

#1283967

Fixed an issue with sequenced automations not queueing correctly

Also in 2.238.1 · 2.236.31

#1273632

Fixed an issue loading the supplier list view using the default supplier column profile

Also in 2.238.1 · 2.236.31

#1271822

Fixed an issue where Article Drafts were not inheriting the 'Article Type' and 'Active' fields from Tickets

Also in 2.238.1 · 2.236.31

#1269228

Fixed an issue with user matching in the Virima Integration

Also in 2.238.1 · 2.236.31

#1268507

Fixed a grammar mistake in a setting label

Also in 2.238.1 · 2.236.31

#1267545

Fixed an issue with config tracking action restrictions on workflows

Also in 2.238.1 · 2.236.31

#1266981

Fixed an issue with uploading reports to SharePoint when the name contains certain characters

Also in 2.238.1 · 2.236.31

#1266393

Fixed an issue with filtering suppliers in the default list view

Also in 2.238.1 · 2.236.31

#1266355

Fixed an issue when deleting roles, not removing the role-based access

Also in 2.238.1 · 2.236.31

#1265665

Fixed an issue with Datto RMM webhooks showing no type on the inbound requests tab

Also in 2.238.1 · 2.236.31

#1265616

Improved the label for the ticket AI indexing criteria field

Also in 2.238.1 · 2.236.31

#1253473

Fixed issue with Organisation Ticket Type restrictions on the portal

Also in 2.238.1 · 2.236.31

#1252951

Fixed an issue where some Sites couldn't be selected when using Customer-Site-User Relationships

Also in 2.238.1 · 2.236.31

#1251128

Fixed an issue where role charge rate restrictions were not removed when deleting a role

Also in 2.238.1 · 2.236.31

#1249443

Fixed an issue with Subscription pricing failing to match in some cases

Also in 2.238.1 · 2.236.31

#1247774

Fixed Integrations showing in the Request Source lookup when the respective module is disabled

Also in 2.238.1 · 2.236.31

#1246544

Fixed an issue with $ variables incorrectly populating when a Tickets Site is different to the End-User's Site

Also in 2.238.1 · 2.236.31

#1244818

Fixed ticket status mappings not being applied when syncing actions between API-connected instances

Also in 2.238.1 · 2.236.31

#1241213

Fixed an issue with the 'View Templates' button in Mail Campaigns not working for non-administrators

Also in 2.238.1 · 2.236.31

#1234889

Fixed an issue with forcing categories to be populated not applying when closing tickets via the ticket details

Also in 2.238.1 · 2.236.31

#1223477

Fixed an issue where reviewed expenses could become unreviewed when edited by an agent without expense review permission

Also in 2.238.1 · 2.236.31

#1222679

Fixed an issue with Article PDF generation on the Self Service Portal

Also in 2.238.1 · 2.236.31

#1211464

Fixed the LINKTOUSERACTION variable not working when used as a URL in the rich text editor

Also in 2.238.1 · 2.236.31

#1208550

Fixed an issue with the number of columns for custom tabs not applying

Also in 2.238.1 · 2.236.31

#1207645

Fixed an issue rendering special characters when using the $-WORKFLOWPROGRESS dollar variable

Also in 2.238.1 · 2.236.31

#1206871

Fixed an issue with changing pages, sorting and filtering when viewing a Mail Campaign's history log

Also in 2.238.1 · 2.236.31

#1203597

Fixed an issue where duplicate clients could be created when importing from ArrowSphere

Also in 2.238.1 · 2.236.31

#1202069

Fixed an issue with sorting by "Date Created" column in the Knowledge Base "All Articles" view

Also in 2.238.1 · 2.236.31

#1197730

Fixed an issue importing assets with the Manage Engine Endpoint Central Integration

Also in 2.238.1 · 2.236.31

#1197442

Fixed an issue with drafting a new Article when your query string contains kbkey and not kbid

Also in 2.238.1 · 2.236.31

#1195098

Fixed an issue with the Pax 8 options at client level not working in some cases

Also in 2.238.1 · 2.236.31

#1191313

Fixed an issue where incoming Exchange Calendar webhooks could fail incorrectly

Also in 2.238.1 · 2.236.31

#1191066

Fixed an issue where Due date on Invoices could be set incorrectly via Xero webhooks

Also in 2.238.1 · 2.236.31

#1184740

Fixed an issue with the last updated field not being updated when editing User Custom Fields

Also in 2.238.1 · 2.236.31

#1140937

Fixed an issue causing the change history tab on Sites to not show changes

Also in 2.238.1 · 2.236.31

#1139995

Fixed an issue with Knowledgebase Article attachments field not showing under certain conditions

Also in 2.238.1 · 2.236.31

#1139986

Fixed an issue with searching for tickets using IP addresses

Also in 2.238.1 · 2.236.31

#1131675

Fixed an issue where Quotes wouldn't sync to Adobe Acrobat Sign

Also in 2.238.1 · 2.236.31

#1124147

Fixed an issue with some integrations imports not checking third party value when importing custom fields for matching

Also in 2.238.1 · 2.236.31

#1119466

Fixed a UI issue when viewing assets that have linked users

Also in 2.238.1 · 2.236.31

#1095192

Fixed an issue preventing "Use Without Saving" from working with column profiles

Also in 2.238.1 · 2.236.31

#1066549

Fixed a bug where Dynamic Field Visibility wouldn't evaluate when conditional on related services

Also in 2.238.1 · 2.236.31

#1062875

Fixed issue with "Hide Feedback" checkbox on Tickets

Also in 2.238.1 · 2.236.31 · 2.220.131

#1028455

Fixed minor issues with the email template, other uses tab

Also in 2.238.1 · 2.236.31

#1009258