How Halentra collects, uses and protects your personal data. In plain language, with no small print.
At Halentra we take your privacy seriously. This policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.
We collect the information you give us voluntarily when you register for an account, fill out a form, contact us by email or phone, subscribe to our newsletter, or take part in a survey.
We use the information we collect for four purposes, and nothing else.
To provide, maintain and improve our services, including Halo implementations.
To answer your enquiries, send important updates and provide customer support.
To send promotional materials and newsletters, with your consent.
To analyse usage patterns and improve our website and services.
If you are in the European Economic Area, we process your personal data on one of the following bases.
We do not sell your personal data. We share it only in the cases below.
We work with trusted third parties for hosting and infrastructure, email delivery, analytics, payment processing and customer support tools.
All third-party service providers are contractually obliged to protect your data and to use it only for the purposes we specify.
When we implement Halo solutions, we work directly with HaloITSM Ltd. as the software vendor, and with authorised resellers and partners for licensing and support.
We may disclose your information when required by law, court order or government request, or to protect our rights and safety.
You have the following rights over your personal data.
To exercise any of these rights, write to dataprotection@halentra.com.
We put appropriate technical and organisational measures in place to protect your data.
We take reasonable precautions, but no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
We keep your personal data only as long as necessary for the purposes set out in this policy.
Halentra is based in Paris, France. If you are located outside France, your data may be transferred to and processed in France and in other countries where our service providers operate.
In those cases we rely on Standard Contractual Clauses approved by the European Commission, and on adequacy decisions for transfers to approved countries.
We use cookies and similar technologies to run the website, measure its use and improve it. You can manage your preferences at any time from the cookie banner, and our cookie policy sets out every cookie we set and why.
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we learn that we have, we delete it promptly.
We may update this policy from time to time. When we do, we post the updated version with a new "last updated" date, send an email notification for material changes, and display a notice on the website.
If you have questions or concerns about this policy, reach us at:
For data protection matters you can also contact our Data Protection Officer at the same address.
If you are in the EEA you have the right to lodge a complaint with your local data protection authority. In France this is the CNIL.
Write to our data protection team. A real person will reply within one business day.
