Release notes

Fixed the issue with Dblookupservice not working correctly when trying to log

Also in 2.228.3 · 2.220.71

Fixed an issue with editing KB articles

Also in 2.228.2 · 2.220.71

Improved an error message that can occur when posting actions in an incorrect format

Also in 2.228.1 · 2.220.71

Fixed an issue where the templates tab wouldn't display in the Twilio for WhatsApp Business Integration

Also in 2.228.1 · 2.220.71

Fixed an issue with $-LASTAGENTACTIONDATE not being replaced with an empty string when applicable

Also in 2.228.1 · 2.220.71

Fixed issues with using the setting 'An Agent's access to view/edit Articles/FAQ Lists is controlled entirely by their FAQ List access level'

Also in 2.228.1 · 2.220.71

Fixed an issue where Item Custom Fields wouldn't display correctly when QuickBooks Online was enabled

Also in 2.228.1 · 2.220.71

Fixed a UI issue with lookups that involve a Single Select Dynamic Custom Integration CF

Also in 2.228.1 · 2.220.71

Fixed UI issue when displaying field value restrictions for Related Business Application field

Also in 2.228.1 · 2.220.71

Fixed an issue with cloning actions not cloning their access control

Also in 2.228.1 · 2.220.71

Resolved an issue with the ready for invoice creation process where two invoice creations can happen at the same time

Also in 2.228.1 · 2.220.71

Fixed an issue where the Xero default Income Account code wouldn't apply to Payments in some cases

Also in 2.228.1 · 2.220.71

Fixed an issue when trying to load another Instances' Config Commits

Also in 2.228.1 · 2.220.71

Fixed an issue with the 'Status' label translation on ticket type allowed values tab

Also in 2.228.1 · 2.220.71

Resolved an issue with projects failing to show sales orders associated with tasks on the project details pane

Also in 2.228.1 · 2.220.71

Resolved an issue with multiple invoices being created at once causing some invoices to fail to be created and throw an error in the API when using background tasks

Also in 2.228.1 · 2.220.71

Fixed spelling mistake

Also in 2.228.1 · 2.220.71

Fixed a Milestone ordering issue

Also in 2.228.1 · 2.220.71

Fixed duplicate Users being listed against a User Role

Also in 2.228.1 · 2.220.71

Fixed an issue with the new many-to-many links for items in QuickBooks Online to Halo

Also in 2.228.1 · 2.220.71

Resolved an error thrown when using invalid SQL for Ticket and Child Ticket templates that stops the Template from displaying

Also in 2.228.1 · 2.220.71

Fixed the "show on children" property of attachments being overwritten when adding child tickets to a parent with "show new attachments on child tickets" enabled

Also in 2.228.1 · 2.220.71

Fixed an issue with cloning assets and automatically creating business application instances

Also in 2.228.1 · 2.220.71

Fixed an issue with searching for services in the self-service portal using AI

Also in 2.228.1 · 2.220.71

Updated the minimum version for Azure OpenAI connections when using virtual chat agents

Also in 2.228.1 · 2.220.71

Resolved an issue with recognised revenue only using the total from the first action on a ticket

Also in 2.228.1 · 2.220.71

Fixed UI issue involving a dropdown field and an empty table

Also in 2.228.1 · 2.220.71

Fixed UI issue for the automated tickets criteria table

Also in 2.228.1 · 2.220.71

Updated mailbox organisation check to use mailbox sender restrictions

Also in 2.228.1 · 2.220.71

Fixed a rare issue when generating Invoices from Recurring Invoices

Also in 2.228.1 · 2.220.71

Fixed an issue with incoming DevOps Webhooks

Also in 2.228.1 · 2.220.71

Fixed an issue when saving holidays with no allowance set

Also in 2.228.1 · 2.220.71

Fixed an issue where syncing Invoices to Fortnox could round incorrectly

Also in 2.228.1 · 2.220.71

Fixed an issue with saving Knowledgebase articles

Also in 2.228.1 · 2.220.71

Fixed an issue with notifications and runbooks erroring when not allowed in any instances

Also in 2.228.1 · 2.220.71

Minor visual improvement to configuration setting search results

Also in 2.228.1 · 2.220.71

Fixed an issue where Radio single select fields could display incorrectly

Also in 2.228.1 · 2.220.71

Fixed an issue adding Etilize products to Quotes in some configurations

Also in 2.228.1 · 2.220.71

Added dashboard groups to the list of access control on agents and roles

Also in 2.228.1 · 2.220.71

Fixed an issue where Asset and Item groups couldn't be deleted

Also in 2.228.1 · 2.220.71

Fixed issue with Documents not loading on the End Users Portal

Also in 2.228.1 · 2.220.71

Fixed visibility condition on "Allow anonymous voting on Articles" setting

Also in 2.228.1 · 2.220.71

Fixed an issue with CSP Subscription Pricing import updating date processed when failing in rare cases

Also in 2.228.1 · 2.220.71

Resolved an issue with the Unpaid Invoice Ticket criteria showing a "less than" criteria instead of "greater than"

Also in 2.228.1 · 2.220.71

Improved SSO error exposure on login

Also in 2.228.1 · 2.220.71

Fixed an issue in certain conditions with the quick search when viewing a ticket

Also in 2.228.1 · 2.220.71

Fixed a display issue with the 'Active/Inactive' filter on search screens

Also in 2.228.1 · 2.220.71

Fixed issue with Knowledge Base search tiles count

Also in 2.228.1 · 2.220.71

Added separate rule match actions for each time rules are checked and applied during ticket creation.

Also in 2.228.1 · 2.220.71

Fixed a date format display issue for Related Assets on Tickets

Also in 2.228.1 · 2.220.71

Fixed issue with related services not being set to its default if changing the ticket type via an action

Also in 2.228.1 · 2.220.71

Fixed Ticket CF default values not applying to Actions

Also in 2.228.1 · 2.220.71

Fixed an issue with Knowledge Base Table of Contents links not working in the End User Portal

Also in 2.228.1 · 2.220.71