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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.210.2

Unreleased

Released on Sep 30, 2025 · 48 updates

Fixed an error when creating and updating tickets that don't have an SLA

Also in 2.210.2 · 2.208.52

#1058706

Resolved an issue with the first occurrence of a Recurring Invoice creation failing to automatically increase the line prices when using the Invoice level automatic increase settings

Also in 2.210.2 · 2.208.52

#1058313

Fixed an issue with database lookups

#1058087

Fixed an issue with database lookups

Also in 2.210.2 · 2.208.44 · 2.196.122

#1057786

Fixed some minor issues with various accounts integrations

Also in 2.210.2 · 2.208.43

#1057148
  1. Fixed an issue with Dynamics clients still syncing in some cases when client syncing was disabled but still configured
  2. Fixed an issue with a new setting against the QuickBooks Online integration not correctly setting a primary link on Items and with cloning failing to clear these links.
  3. Fixed an issue with Sage Intacct Field mappings sending blank values  

Fixed an issue loading QuickBooks Online companies

Also in 2.210.2 · 2.208.42

#1057141

Fixed an issue with the search term not clearing when adding fields to reports using the query builder

Also in 2.210.2 · 2.208.51

#1055578

Fixed the default agent status configured on appointment types not being applied when creating appointments

Also in 2.210.2 · 2.208.51

#1055200

Fixed a display issue when opening an appointment preview from the ticket details

Also in 2.210.2 · 2.208.51

#1054952

Fixed an issue with editing Knowledge Base articles in specific cases

Also in 2.210.2 · 2.208.51

#1054903

Fixed an issue where whitespace would be removed from Notes displayed on Workflow steps

Also in 2.210.2 · 2.208.51

#1054837

Fixed an issue where Report decimal separators could display incorrectly

Also in 2.210.2 · 2.208.51

#1054747

Fixed an issue when trying to create a draft amendment when using the problem resolution finder

Also in 2.210.2 · 2.208.51

#1054702

Fixed an issue where Pipeline Stage colours wouldn't display

Also in 2.210.2 · 2.208.51

#1054635

Fixed an issue with SentinelOne threat import

Also in 2.210.2 · 2.208.51

#1054429

Fixed an issue with MCP failing to return a proper response in some rare cases

Also in 2.210.2 · 2.208.51

#1054346

Fixed an issue with integration mappings that caused the config commit table to bloat

Also in 2.210.2 · 2.208.51

#1054287

Minor logging improvement to the Xero integration

Also in 2.210.2 · 2.208.51

#1054129

Fixed an issue with Exact returning the incorrect result code in some cases

Also in 2.210.2 · 2.208.51

#1054066

Fixed no friendly header for total_quantity_in_stock in sales orders

Also in 2.210.2 · 2.208.51

#1054063

Fixed an issue where Automated Tickets could repeatedly trigger for the same asset or licence due to an integration import logging unnecessary date changes

Also in 2.210.2 · 2.208.51

#1054060

Fixed an issue with metered recurring invoice line values

Also in 2.210.2 · 2.208.51

#1054043

Resolved an issue with the Monthly profit showing as zero for Quotes and Sales Orders

Also in 2.210.2 · 2.208.51

#1054024

Fixed an issue where zero amount sales orders would show in ready for invoicing

Also in 2.210.2 · 2.208.51

#1054020

Fixed an issue with mileage charge rates when not 'using travel charge rates'

Also in 2.210.2 · 2.208.51

#1054001

Fixed an issue with agents being able to edit dashboard filters despite lacking the correct permissions

Also in 2.210.2 · 2.208.51

#1053779

Fixed an error when attempting to use AI Analysis on a report without an AI connection configured

Also in 2.210.2 · 2.208.51

#1053426

Fixed an issue with a certain application phrase not being used in the Microsoft Teams chatbot

Also in 2.210.2 · 2.208.51

#1053422

Fixed an issue when trying to consign a non-track item

Also in 2.210.2 · 2.208.51

#1052715

Fixed an issue with trying to edit custom table records on a ticket dashboard

Also in 2.210.2 · 2.208.51

#1052481

Minor changes to Downpayment invoice creation

Also in 2.210.2 · 2.208.51

#1052449

Fixed IT Glue assets being incorrectly assigned to inactive sites when the client is mapped but a site is not found

Also in 2.210.2 · 2.208.51

#1052425

Fixed an issue where Contract Type email templates wouldn't apply when sending a Contract

Also in 2.210.2 · 2.208.51

#1050475

Fixed the Linked Item field on prepay contracts not allowing selection of all items

Also in 2.210.2 · 2.208.51

#1049261

Fixed an issue where the new user email mandatory check would apply to editing and now also enforcing email validation

Also in 2.210.2 · 2.208.51

#1048069

Fixed an issue where deleted asset fields would remain in Lists and Column Profiles

Also in 2.210.2 · 2.208.51

#1048034

Added an option to use the cost of Linked Items on Charge Rates for Invoice Lines

Also in 2.210.2 · 2.208.51

#1046640

Updated default Appointment Charge Rate to use Agent's default Charge Rate

Also in 2.210.2 · 2.208.51

#1044482

Fixed the date fields on Overriding Charge Rates displaying incorrectly on contracts in certain timezones

Also in 2.210.2 · 2.208.51

#1041403

Fixed date criteria in Asset Lists returning no results

Also in 2.210.2 · 2.208.51

#1040751

Fixed an issue where Appointment Type defaults wouldn't update on Ticket Types when deleted

Also in 2.210.2 · 2.208.51

#1035984

Fixed an issue where Actions would still submit when start date was less than end date and corresponding option to prevent this was checked

Also in 2.210.2 · 2.208.51

#1034432

Fixed an issue where Contract Users wouldn't expire when their end date was reached

Also in 2.210.2 · 2.208.51

#1029010

Fixed an issue with certain default CSS getting added when already being used

Also in 2.210.2 · 2.208.51

#1028023

Fixed an issue where appointment agent status was not correctly set based on the appointment type or global default setting

Also in 2.210.2 · 2.208.51

#1019500

Fixed an issue where expired quote could still update ticket status after being revised

Also in 2.210.2 · 2.208.51

#1009931

Fixed an issue where approving a step could move a workflow multiple steps

Also in 2.210.2 · 2.208.51

#993698

Fixed an issue where rich text ticket custom fields would not display data when used in column profiles

Also in 2.210.2 · 2.208.51

#769890