Release notes

Resolved an issue with recognising downpayments when using the configuration option "Adjust the price of Lines rather than quantity when creating invoices from Sales Orders by percentage" found in Sales Order configuration

Also in 2.232.4 · 2.220.91

Resolved an issue with the same Sales Order showing multiple times on a Ticket/Opportunity that it relates to

Also in 2.232.3 · 2.220.91

Resolved an issue with embedding the self service portal using the new browser based Teams application

Also in 2.232.3 · 2.220.91

Improved error handling for sending invoices through Xero

Also in 2.232.1 · 2.220.91

Fixed a login issue

Also in 2.232.5 · 2.220.91

Fixed an issue with automatically setting the primary service

Also in 2.232.2 · 2.220.91

Fixed an issue with creating tickets from a ticket logged via a service in the agent application

Also in 2.232.3 · 2.220.91

Fixed the FAQ List dropdown on article drafts not showing FAQ Lists when the agent doesn't have modify access to them

Also in 2.232.1 · 2.220.91

Fixed an issue with filtering on asset fields in lists

Also in 2.232.1 · 2.220.91

Minor performance improvements to retrieving Tickets

Also in 2.232.1 · 2.220.91

Fixed an issue with changing the layout of some asset fields

Also in 2.232.1 · 2.220.91

Resolved an issue with Addigy failing to automatically make Assets inactive when they are deleted from Addigy

Also in 2.232.1 · 2.220.91

Fixed an issue with users searching for services that don't show in the self-service catalogue

Also in 2.232.1 · 2.220.91

Fixed an issue with field mappings not applying for DattoRMM on the integrator

Also in 2.232.1 · 2.220.91

Fixed an issue with config tracking scheduled reports

Also in 2.232.1 · 2.220.91

Resolved an error in the UI when importing Ingram/Cloud Blue subscriptions when the import is successful but shows as failed

Also in 2.232.1 · 2.220.91

Fixed an issue with FAQ and Kb permissions

Also in 2.232.1 · 2.220.91

Minor improvements to KB Article copy link functionality

Also in 2.232.1 · 2.220.91

Fixed an issue with change freeze periods configuration

Also in 2.232.1 · 2.220.91

Fixed an issue with the plural translations for documents and remote sessions

Also in 2.232.1 · 2.220.91

Resolved an issue with the Asset field "Chassis_type" failing to map correctly due to an incorrect property name

Also in 2.232.1 · 2.220.91

Fixed an issue with optional services not using the correct form in certain scenarios

Also in 2.232.1 · 2.220.91

Resolved an issue with using the "Update currency" button on a Recurring Invoice

Also in 2.232.1 · 2.220.91

Resolved an issue with mapping multiple customers from different Ingram Micro/Cloud Blue integration tenants

Also in 2.232.1 · 2.220.91

Fixed Ticket ID not passing to Lookups on new Portal Actions

Also in 2.232.1 · 2.220.91

Fixed an issue with the $-ALLFIELDSCARD variable being replaced incorrectly when used in the details of a new ticket and prevented use of $-ALLFIELDS variables in ticket summaries

Also in 2.232.1 · 2.220.91

Fixed a rare null exception during a User import and contract saving

Also in 2.232.1 · 2.220.91

Fixed a rare issue with loading Workflows

Also in 2.232.1 · 2.220.91

Added hint to Distribution List about limits of Bulk Emails

Also in 2.232.1 · 2.220.91

Fixed an issue where creating a Quote could result in an error when the Quote automatically generated a Sales Order after being accepted

Also in 2.232.1 · 2.220.91

Fixed an issue where quantity values wouldn't import from the ALSO integration

Also in 2.232.1 · 2.220.91

Fixed an issue with cloning User Access set on the Service Request Details of a Service

Also in 2.232.1 · 2.220.91

Resolved an issue with downpayment recognition from Sales Orders using the full downpayment amount instead of the selected percentages

Also in 2.232.1 · 2.220.91

Fixed a rare issue when importing devices via Virima

Also in 2.232.1 · 2.220.91

Fixed a minor display issue with creating assets

Also in 2.232.1 · 2.220.91

Fixed a minor issue with searching configuration in the "my config" area

Also in 2.232.1 · 2.220.91

Fixed an issue when cloning Ticket Rules that have Criteria Groups set

Also in 2.232.1 · 2.220.91

Fixed an issue when logging a ticket if you are applying rules with custom fields

Also in 2.232.1 · 2.220.91

Fixed an issue with using the quick search on the portal to find services

Also in 2.232.1 · 2.220.91

Fixed an issue with the Notification Log tab where it wasn't possible to open notifications sent by the system when using the "outbound logs" option

Also in 2.232.1 · 2.220.91

Fixed an issue with creating/updating assets with date fields which are not change tracked

Also in 2.232.1 · 2.220.91

Resolved an issue with the prepay balance on tickets failing to show negative amounts

Also in 2.232.1 · 2.220.91

Resolved an issue with API logs for sending invoices via Xero failing to log the date of the request

Also in 2.232.1 · 2.220.91

Fixed an issue with filtering dashboard lists in configuration

Also in 2.232.1 · 2.220.91

Fixed an issue with payment display in the GoCardless integration

Also in 2.232.1 · 2.220.91

Fixed an issue with searching for tickets when not an administrator

Also in 2.232.1 · 2.220.91

Fixed an error when setting values for dynamic SQL custom fields that query an external database

Also in 2.232.1 · 2.220.91

Fixed column filtering issue on ticket Audit tables

Also in 2.232.1 · 2.220.91

Fixed an issue where an error would display when assigning Tickets to out of office Agents

Also in 2.232.1 · 2.220.91

Fixed an issue where the Portal Display Name was not being applied to services in portal search results

Also in 2.232.4 · 2.220.91

Fixed language issue within Virima Integration

Also in 2.232.1 · 2.220.91

Fixed an issue where the Default Item Tax code option wouldn't display when Xero was enabled

Also in 2.232.1 · 2.220.91

Fixed an issue where the lookup cache was not being used correctly

Also in 2.230.5 · 2.220.91

Fixed an issue with outgoing SMS actions when the provider is Kapow or TextApp

Also in 2.232.1 · 2.220.91

Fixed agents being unable to log in via SAML if their user account is not directly linked to the agent

Also in 2.232.1 · 2.220.91

Fixed a bug where dashboards as custom tabs on tickets could show incorrect information

Also in 2.230.1 · 2.220.91

Fixed an issue with some $-variables not replacing correctly on new ticket when using the auto-incrementing key method for next ticket ID calculation

Also in 2.232.1 · 2.220.91

Improved error handling for login token authentication.

Also in 2.232.1 · 2.220.91

Fixed an issue with Datto Asset User Matching not working in some cases

Also in 2.232.1 · 2.220.91

Added improved logging to scheduled XLS imports

Also in 2.232.1 · 2.220.91

Fixed an issue with importing subscriptions from Cloud Blue

Also in 2.232.2 · 2.220.91

Fixed several issues surrounding product fields passing from quotes through to Sales Orders and bundles to Other billing entities

Also in 2.232.1 · 2.220.91

Fixed permission issue on Client/Site level CRM notes

Also in 2.232.1 · 2.220.91

Fixed an issue with applying the correct number of decimals places on the quantity of an issued item

Also in 2.232.1 · 2.220.91

Fixed an issue with the quantity step being incorrect when using the items issued field on the portal

Also in 2.232.1 · 2.220.91

Fixed an issue that could prevent the submission of user actions with applied criteria group dynamic field visibility conditions

Also in 2.232.1 · 2.220.91

Resolved an issue with ordering Tickets by SLA Time Left showing incorrectly when using the "Show least time remaining that is not breached" setting

Also in 2.232.1 · 2.220.91

Resolved an issue with rounding errors causing discrepencies with Tax calcluations on Invoice lines when using the Tax calculation function to total lines before calculating tax

Also in 2.232.1 · 2.220.91