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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.220

Unreleased

986 updates across 80 patch releases

2.240.2

Jun 12, 20261 fixed

Fixed an issue validating the lookup service url

Also in 2.240.2 · 2.236.47 · 2.220.146

#1371246

2.240.1

Jun 10, 20261 added · 1 improved · 16 fixed

Fixed a permissions issue with changing action user visibility

Also in 2.240.1 · 2.236.47 · 2.220.141

#1329046

Fixed an issue where signature images would not render on PDFs generated when using strict PDF mode

Also in 2.240.1 · 2.236.47 · 2.220.141

#856792

Fixed an issue where Sales mailbox emails would not be processed correctly when added as a new opportunity

Also in 2.240.1 · 2.236.47 · 2.220.141

#1335749

Allowed the password invalidation date to be specified.

Also in 2.240.1 · 2.236.47 · 2.220.141

#1365022

Fixed an issue with searching service details

Also in 2.240.1 · 2.236.47 · 2.220.141

#1355490

Fixed an issue where syncing Purchase Orders to Ingram Micro Reseller wouldn't populate PO number

Also in 2.240.1 · 2.236.47 · 2.220.141

#1246345

Fixed an issue where AST tax may not be shown on PDFs when invoice line items are not taxable.

Also in 2.240.1 · 2.236.47 · 2.220.141

#1310277

Resolved an issue with orphaned workflow step links causing the workflow configuration page to fail to load

Also in 2.240.1 · 2.236.47 · 2.220.141

#1356371

Fixed an issue where approval emails would still send even when the step was auto approved

Also in 2.240.1 · 2.236.61 · 2.220.147

#1042568

Fixed an issue with Zendesk migration attachments

Also in 2.240.1 · 2.236.47 · 2.220.143

#1369216

Improved performance when logging a ticket with a related asset with many relationships

Also in 2.240.1 · 2.236.61 · 2.220.147

#1368168

Resolved an issue with Continous meter readings showing the incorrect reading after invoicing

Also in 2.240.1 · 2.236.47 · 2.220.141

#1363084

Fixed an issue with processing multiple emails at once from a new user, when enforcing unique email addresses.

Also in 2.240.1 · 2.236.47 · 2.220.141

#1241663

Fixed an issue when importing Quotations from TD Synnex

Also in 2.240.1 · 2.236.47 · 2.220.141

#1361547

Fixed an error when clicking on Sales Mailbox emails after removing a previous email.

Also in 2.240.1 · 2.236.47 · 2.220.142

#1367967

Fixed an issue with loading services related to assets when there are lots of assets

Also in 2.240.1 · 2.236.61 · 2.220.147

#1366994

Resolved an issue with the Generic/Misc Item using the sales tax rate instead of the purchase tax rate on purchase orders

Also in 2.240.1 · 2.236.47 · 2.220.141

#1355912

Resolved an issue with the "Period Start Date" and "Period End Date" failing to be set after initial recurring invoice creation

Also in 2.240.1 · 2.236.47 · 2.220.141

#1363273

2.238.8

Jun 8, 20261 fixed

Fixed an issue with authenticating Microsoft integrations with the authorization code type

Also in 2.238.8 · 2.236.47 · 2.220.145

#1369408

2.238.3

May 27, 20261 fixed

Fixed an issue with Xero authentication scopes

Also in 2.238.3 · 2.236.61 · 2.220.133

#1363991

2.238.2

May 26, 20261 fixed

Fixed issues with searching services and ranking them

Also in 2.238.2 · 2.236.61 · 2.220.123

#1355475

2.238.1

May 21, 20262 added · 7 improved · 68 fixed

Fixed an issue with automatically setting related business apps and services

Also in 2.238.1 · 2.236.22 · 2.220.121

#1334801

Fixed an issue with invoice total calculation on PDFs

Also in 2.238.1 · 2.236.31 · 2.220.131

#1322647

Increased performance for assets and asset dependency graphs when there are a large number of related services

Also in 2.238.1 · 2.236.21 · 2.220.112

#1323532

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

Also in 2.238.1 · 2.236.22 · 2.220.121

#1336826

Fixed issue with WhatsApp Templates not being sent via Automations

Also in 2.238.1 · 2.236.21 · 2.220.121

#1269229

Resolved an issue relating to daylight savings for the submission of meter readings on the last or first day of a recurring invoice period

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335041

Resolved an issue with using the beta setting related to how the application finds the next Device/Asset ID to be used

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335853

Fixed an issue with updating some settings on linked services

Also in 2.238.1 · 2.236.31 · 2.220.122

#1333739

Resolved an issue with the Ticket Changed event failing to follow the _dont_fire_automations element

Also in 2.238.1 · 2.236.31 · 2.220.131

#1337217

Fixed an issue where users may become inaccessible after posting an invalid client name

Also in 2.238.1 · 2.236.21 · 2.220.121

#1325567

Fixed an issue loading the application

Also in 2.238.1 · 2.236.32 · 2.220.131

#1352730

Fixed an issue where the screen would scroll to the top when logging Article Feedback tickets on the Self Service Portal

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332083

Fixed an issue where Invoice PDF totals could round incorrectly

Also in 2.238.1 · 2.236.21 · 2.220.121

#1325476

Resolved an error thrown when importing stock with a large number of assets whose Asset Tags/Numbers exceed 1000 characters in length

Also in 2.238.1 · 2.236.31 · 2.220.131

#1334111

Fixed a rare issue where Recurring Invoices wouldn't display in Ready for Invoicing after voiding a generated Invoice

Also in 2.238.1 · 2.236.31 · 2.220.131

#1296759

Fixed an issue where UI Invoice totals could differ from PDF totals

Also in 2.238.1 · 2.236.23 · 2.220.121

#1338055

Fixed an issue where columns on entity list views wouldn't sort correctly

Also in 2.238.1 · 2.236.21 · 2.220.121

#1326561

Fixed an issue where service categories would not display on the self-service portal when using a mobile browser

Also in 2.238.1 · 2.236.21 · 2.220.121

#1329603

Fixed an issue preventing new users from being created

Also in 2.238.1 · 2.236.23 · 2.220.114

#1337829

Minor improvement to the label for the AI search toggle on the Search Tickets function config

Also in 2.238.1 · 2.236.21 · 2.220.121

#1286485

Fixed an issue where Recurring Product Bundle descriptions wouldn't display correctly

Also in 2.238.1 · 2.236.21 · 2.220.121

#1250671

Fixed an issue with Site24x7 Alerts not closing tickets

Also in 2.238.1 · 2.236.31 · 2.220.131

#1332855

Resolved an issue with the incorrect date/time value being used for the NinjaOne Device import for the OSLastBootTime property

Also in 2.238.1 · 2.236.31 · 2.220.131

#1335928

Fixed an issue with flagging illegal SQL in reports

Also in 2.238.1 · 2.236.9 · 2.220.113

#1334946

Fixed an issue with showing related CIs on tickets

Also in 2.238.1 · 2.236.22 · 2.220.121

#1336117

Fixed an issue with invalid tenant IDs for the Intune integration

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332526

Resolved an issue with the chassis type for devices imported using N-Able N-Sight showing as "desktop" for all devices

Also in 2.238.1 · 2.236.21 · 2.220.121

#1329777

Fixed an issue where Sites wouldn't change on Opportunities

Also in 2.238.1 · 2.236.41 · 2.220.132

#1337909

Fixed an error which could occur when configuring Ticket Lists

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332991

Resolved an issue with an invalid recurring invoice link showing on invoices that contain both recurring invoice lines and other lines

Also in 2.238.1 · 2.236.21 · 2.220.121

#1329536

Fixed an error searching in the portal

Also in 2.238.1 · 2.236.23 · 2.220.121

#1336654

Resolved an error creating invoices for downpayments when using Quickbooks and the Products are not yet exported

Also in 2.238.1 · 2.236.21 · 2.220.121

#1326436

Fixed a visual bug with search counts not displaying correctly for services

Also in 2.238.1 · 2.236.21 · 2.220.121

#1325792

Fixed an issue where trial credentials for Azure AI Search could be used in production instances

Also in 2.238.1 · 2.236.32 · 2.220.131

#1351806

Fixed an issue where licences couldn't be imported from the Sophos integration

Also in 2.238.1 · 2.236.21 · 2.220.121

#1327414

Fixed an issue where submitting actions with system use Start Journey could error

Also in 2.238.1 · 2.236.21 · 2.220.121

#1327046

Fixed an issue with user matching

Also in 2.238.1 · 2.236.21 · 2.220.121

#1331633

Minor UI improvement to the Ticket timer widget

Also in 2.238.1 · 2.236.21 · 2.220.121

#1324635

Resolved an issue with consignments causing double stock movements when using the setting that allows existing assets/devices to be consigned from Purchase Orders

Also in 2.238.1 · 2.236.21 · 2.220.121

#1331793

Fixed an issue when using descriptive rules for the Priority description

Also in 2.238.1 · 2.236.21 · 2.220.121

#1328110

Added Customer Action Visibility controls to the "Customer Signature" field

Also in 2.238.1 · 2.236.21 · 2.220.121

#1311453

Fixed an error when attempting to change a built-in virtual agent to use the Assistants API

Also in 2.238.1 · 2.236.31 · 2.220.131

#1336028

Improved the self-service portal service search relevance sort

Also in 2.238.1 · 2.236.9 · 2.220.113

#1336172

Resolved an issue with the call screen incorrectly partially matching phone numbers

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332039

Fixed an issue with $-LASTNONSYSTEMACTION

Also in 2.238.1 · 2.236.21 · 2.220.121

#1331965

Resolved an issue with Bills created from Supplier/Purchase Orders incorrectly using the current currency conversion rate instead of the rate from the Order

Also in 2.238.1 · 2.236.21 · 2.220.121

#1329550

Fixed a bug where creation rules on optional services, wouldn't apply when the parent service was owned by another service

Also in 2.238.1 · 2.236.21 · 2.220.121

#1329625

Fixed an issue where Items wouldn't be added to Projects generated from the Project Setup Wizard

Also in 2.238.1 · 2.236.21 · 2.220.121

#1328441

Fixed issue with "Hide Feedback" checkbox on Tickets

Also in 2.238.1 · 2.236.31 · 2.220.131

#1028455

Fixed an issue with Full-Text Search involving custom extra tables

Also in 2.238.1 · 2.236.21 · 2.220.121

#1323285

Fixed a bug where 'Custom HTML' would appear twice in the list of dashboard widget types

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332740

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

Also in 2.238.1 · 2.236.21 · 2.220.121

#1332843

Fixed an issue with duplicate OLAs being triggered

Also in 2.238.1 · 2.236.21 · 2.220.121

#1327509

Fixed an issue with configuring all-day maintenance windows

Also in 2.238.1 · 2.236.21 · 2.220.121

#1268205

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

Also in 2.238.1 · 2.236.23 · 2.220.121

#1339766

Added includechangehistorylastupdated to our API documentation

Also in 2.238.1 · 2.236.21 · 2.220.121

#1311542

Fixed several issues with processing Datto RMM webhooks

Also in 2.238.1 · 2.236.31 · 2.220.131

#1331667

Resolved an error shown when using a Ticket list that contains a filter using a Custom Field of type Memo with the "Has a value" filter type

Also in 2.238.1 · 2.236.31 · 2.220.131

#1329839

Fixed an issue with parent attachments that should be visible on child tickets not showing on child tickets.

Also in 2.238.1 · 2.236.21 · 2.220.121

#1267047

Fixed an issue with billing charge rates that were push/pulled from another instance

Also in 2.238.1 · 2.236.21 · 2.220.121

#1253235

Fixed an issue with Manager and About Me field mappings not working correctly when using the Microsoft Entra integration on the Halo Integrator

Also in 2.238.1 · 2.236.21 · 2.220.121

#1331874

Fixed an issue where Datto RMM devices wouldn't deactivate when deleted in Datto RMM

Also in 2.238.1 · 2.236.21 · 2.220.121

#1239486

Fixed an issue updating the security stamp for role changes

Also in 2.238.1 · 2.236.9 · 2.220.113

#1337286

Resolved an issue with Item/Products losing links to QuickBooks Online when using the multiple tenant functionality and updating the Item/Product in Halo

Also in 2.238.1 · 2.236.21 · 2.220.121

#1330608

Fixed an issue with LogMeIn Rescue agent IDs containing leading or trailing spaces.

Also in 2.238.1 · 2.236.21 · 2.220.121

#1269847

Fixed a Minor UI issue with Azure Sentinel Priority mappings

Also in 2.238.1 · 2.236.31 · 2.220.131

#1311512

Improved error logging when posting actions to Child tickets via a Parent action when using the Background service

Also in 2.238.1 · 2.236.31 · 2.220.131

#1328196

Errors occurring when posting actions to Child tickets via a Parent action will now display in the API logs folder

Resolved an issue with the line item unit price showing incorrectly when using discounts

Also in 2.238.1 · 2.236.21 · 2.220.121

#1049141

Fixed an issue with search in the portal

Also in 2.238.1 · 2.236.21 · 2.220.121

#1268533

Fixed issue with replies to forwarded actions not being hidden from end users

Also in 2.238.1 · 2.236.21 · 2.220.121

#1325861

Fixed an issue when deleting custom tables via the API

Also in 2.238.1 · 2.236.41 · 2.220.131

#1350776

Fixed duplicate records sometimes showing in the AI Matched Tickets table

Also in 2.238.1 · 2.236.21 · 2.220.121

#1331710

Fixed an issue with calculating OLA dates and target met

Also in 2.238.1 · 2.236.22 · 2.220.121

#1327342

Improved the webhook URL validation.

Also in 2.238.1 · 2.236.31 · 2.220.131

#1326881

Fixed an error when creating new users via SAML if the email address doesn't contain a dot

Also in 2.238.1 · 2.236.31 · 2.220.131

#1334219

Improved security robustness of the Partner Center webhook handling

Also in 2.238.1 · 2.236.21 · 2.220.121

#1333025

Fixed an issue with site24x7 Alerts not creating tickets

Also in 2.238.1 · 2.236.21 · 2.220.121

#1330874

2.236.33

May 12, 20261 fixed

Fixed a bug where dates wouldn't be converted to local time on service status updates

Also in 2.236.33 · 2.236.1 · 2.220.122

#1286392

2.236.6

Apr 27, 20261 fixed

Fixed an issue with the "Other Open Tickets" widget refreshing constantly

Also in 2.236.6 · 2.220.106

#1332532

2.236.5

Apr 24, 20261 improved · 1 fixed

Minor improvements to single sign-on methods

Also in 2.236.5 · 2.220.111

#1330780

Fixed an issue with checking user access to service requests

Also in 2.236.5 · 2.220.105

#1331677

2.236.3

Apr 22, 20261 improved · 3 fixed · 1 removed

Fixed an issue with Dynamics Business Central Tax returning to Halo being incorrect in some cases

Also in 2.236.3 · 2.220.111

#1327677

Minor change to S3 attachment downloads

Also in 2.236.3 · 2.220.111

#1326121

Fixed an issue where Items with 100 characters or more wouldn't sync to Dynamics Business Central

Also in 2.236.3 · 2.220.111

#1329521

Removed unused properties from the Attachment model

Also in 2.236.3 · 2.220.111

#1326073

Fixed an issue where $-LASTNONSYSTEMACTIONWHO wouldn't populate

Also in 2.236.3 · 2.220.111

#1327274

2.236.1

Apr 15, 20261 added · 1 improved · 26 fixed

Improved the function to migrate custom fields to now include text fields

Also in 2.236.1 · 2.220.111

#1264216

Fixed an issue where column profiles could error on Quotes

Also in 2.236.1 · 2.220.111

#1248924

Fixed an issue where a ticket's client would not change when using the "Change client and site to the end-users default client and site" checkbox

Also in 2.236.1 · 2.220.111

#1270271

Fixed issue with Mailbox restrictions not refreshing on the New Ticket screen

Also in 2.236.1 · 2.220.111

#1272034

Fixed an issue when trying to access integration runbooks

Also in 2.236.1 · 2.220.111

#1285826

Resolved an issue with Ticket level charge rates showing in the global/main charge rate list

Also in 2.236.1 · 2.220.111

#1299511

Fixed an issue where the Agent Cost table could cause errors

Also in 2.236.1 · 2.220.111

#1299409

Fixed an issue where child tickets on project templates wouldn't automatically link to Milestones

Also in 2.236.1 · 2.220.121

#1311582

Fixed an issue where areplytoaddress is not populated when an action is created from an email

Also in 2.236.1 · 2.220.111

#1270786

Fixed an issue with generating a unique document id on invoices created by ticket actions

Also in 2.236.1 · 2.220.111

#1126898

Fixed an issue importing assets with the Endpoint Central Integration

Also in 2.236.1 · 2.220.111

#1269719

Fixed a display issue with the AI query builder on reports

Also in 2.236.1 · 2.220.111

#1264448

Fixed issues with using lookups to populate custom tables

Also in 2.236.1 · 2.220.111

#1309824

Fixed an issue where Google Cloud Platform-only customers wouldn't import in Google Workspace

Also in 2.236.1 · 2.220.111

#1190482

Fixed an issue with allowing users to translate messages in embedded chats

Also in 2.236.1 · 2.220.111

#1268532

Fixed an issue with the ServiceNow integration when trying to sync a ticket to ServiceNow

Also in 2.236.1 · 2.220.111

#1270360

Fixed an issue with syncing agent role changes between instances

Also in 2.236.1 · 2.220.111

#1268694

Fixed an error when deleting custom fields due to integration field mappings

Also in 2.236.1 · 2.220.111

#1272471

Fixed an issue with forwarded emails displaying duplicate 'FW:' in the subject line

Also in 2.236.1 · 2.220.111

#1083232

Resolved an issue with using the threading function for outbound emails failing to exclude Dutch undeliverable emails

Also in 2.236.1 · 2.220.111

#1323731

Fixed an issue when receiving stock via actions with the 'Receive stock on Purchase Orders' use

Also in 2.236.1 · 2.220.111

#1267679

Fixed an issue with replacing money dollar variables for PDFs

Also in 2.236.1 · 2.220.111

#1310137

Fixed the get_one_article function for MCP and Virtual Agents not returning the resolution field

Also in 2.236.1 · 2.220.111

#1322472

Fixed not being able to disable the colour option on Custom Field values

Also in 2.236.1 · 2.220.111

#1269599

Fixed an issue with returning MYOB default item settings

Also in 2.236.1 · 2.220.111

#1267947

Resolved an issue with the Invoice quantity calculation showing as zero when using another Client software/subscription quantity

Also in 2.236.1 · 2.220.111

#1311932

Fixed an issue where Invoice Reminder emails could send incorrectly

Also in 2.236.1 · 2.220.111

#1272260

Added a warning to prevent merging the default email client

Also in 2.236.1 · 2.220.111

#1240793

2.234.10

Apr 23, 20267 improved · 3 fixed

Fixed an issue uploading SAML metadata

Also in 2.234.10 · 2.220.104

#1326022

Minor improvement to CSV generation from reports

Also in 2.234.10 · 2.220.104

#1327009

Minor improvement to creating child tickets

Also in 2.234.10 · 2.220.104

#1326591

Fixed an issue exporting reports to XLS

Also in 2.234.10 · 2.220.104

#1326135

Improved webhook retry validation

Also in 2.234.10 · 2.220.104

#1326848

Minor change to retrieving virtual agents

Also in 2.234.10 · 2.220.104

#1326093

Minor improvement to exporting reports to Excel

Also in 2.234.10 · 2.220.104

#1326128

Improved custom table validation

Also in 2.234.10 · 2.220.104

#1326780

Fixed an issue creating attachments

Also in 2.234.10 · 2.220.104

#1330559

Improved validation when creating custom tables

Also in 2.234.10 · 2.220.104

#1324891

2.234.9

Apr 15, 20261 fixed

Fixed an issue with creating attachments

Also in 2.234.9 · 2.220.95

#1325711

2.234.5

Apr 13, 20261 improved · 3 fixed

Fixed an issue with editing optional service creation rules

Also in 2.234.5 · 2.220.101

#1265761

Fixed a bug where optional services with creation rules wouldn't create in certain scenarios

Also in 2.234.5 · 2.220.101

#1286443

Fixed an issue with searching services as a user.

Also in 2.234.5 · 2.220.101

#1322354

Improved performance when editing OLAs

Also in 2.234.5 · 2.220.101

#1286147

2.234.4

Apr 10, 20261 added · 5 fixed

Added the option to order service searches in the portal by relevance

Also in 2.234.4 · 2.220.101

#1310419

This can be enabled in Configuration > Self-Service Settings by enabling "Order service search by relevance".

This will order the search results by relevance when users search for services

Fixed an issue with automatic service linking to tickets

Also in 2.234.4 · 2.220.101

#1250026

Fixed an issue with using multiple database lookups at the same time

Also in 2.234.4 · 2.220.101

#1285000

Fixed an issue where the email field would not be populated when quick closing a new ticket and closure confirmation procedures are in use

Also in 2.234.4 · 2.220.101

#1270440

Fixed an issue where a business application instance could have the same asset tag as its business application

Also in 2.234.4 · 2.220.101

#1253541

Fixed an issue where images wouldn't render on PDF downloads for specific client networking setups

Also in 2.234.4 · 2.220.101

#1250054

2.234.3

Apr 9, 20262 fixed

Fixed an issue where the MCP search_tickets tool could error

Also in 2.234.3 · 2.220.93

#1273551

Fixed an issue where the $-quoteapproval variable wouldn't populate on Actions

Also in 2.234.3 · 2.220.93

#1204716

2.234.2

Apr 8, 20261 fixed

Fixed issue with Dashboard loading

Also in 2.234.2 · 2.220.101

#1272494

2.234.1

Mar 31, 20264 added · 3 improved · 32 fixed

Resolved an issue with being unable to use Products that are linked primarily to another Quickbooks Tenant

Also in 2.234.1 · 2.220.101

#1268051

Fixed an issue with lookup CFs from a Custom Table on an Action

Also in 2.234.1 · 2.220.101

#1270241

Fixed an issue where single-select custom fields with third-party values failed to update tickets correctly

Also in 2.234.1 · 2.220.101

#1192685

Fixed an issue with saving client/customer CRM note dynamic lookup custom fields

Also in 2.234.1 · 2.220.101

#1138745

Fixed an issue with setting the subscriber type on services

Also in 2.234.1 · 2.220.101

#1270728

Fixed rare issue when refreshing widgets

Also in 2.234.1 · 2.220.101

#1251268

Minor security improvements

Also in 2.234.1 · 2.220.101

#1264759

Improved the performance of the Intune integration

Also in 2.234.1 · 2.220.101

#1251868

Fixed a bug with email matching on mailboxes with no allowed organisations

Also in 2.234.1 · 2.220.103

#1268336

Fixed issue with dashboard data not re-rendering when switching between tickets, clients, sites, and other entities.

Also in 2.234.1 · 2.220.101

#1195121

Added $-QUOTEDISCOUNTTOTAL, $-QUOTEDISCOUNTPERCENT, $-ORDERDISCOUNTTOTAL, $-ORDERDISCOUNTPERCENT dollar variables for V2 calculation method

Also in 2.234.1 · 2.220.101

#1246706

Fixed a styling issue with article fields on the self-service portal

Also in 2.234.1 · 2.220.101

#1266240

Fixed an issue where the Invoice Due Date on Customers was hidden in some cases

Also in 2.234.1 · 2.220.101

#1241914

Fixed an issue with bulk indexing where the automation logs would show a blank log record instead of the error message

Also in 2.234.1 · 2.220.101

#1269238

Added include_inactive_assets as a HTTP parameter for /consignments endpoint

Also in 2.234.1 · 2.220.101

#1018253

This still needs to be used alongside includedetails = true to return assets

Resolved an issue with using Custom Integrations that use live Custom Field data in the request and are using the <<!>> notation

Also in 2.234.1 · 2.220.101

#1248267

Fixed an issue with Action Groups showing the incorrect follow-up action on some quick actions with choices

Also in 2.234.1 · 2.220.101

#1241572

Resolved an issue with contact fields showing on both the contact form and the Ticket form when creating a new Opportunity for a new contract

Also in 2.234.1 · 2.220.101

#1267017

Allowed translations of the Welcome Message to apply on the Portal

Also in 2.234.1 · 2.220.101

#1246563

Fixed issue with auditing Automated Tickets

Also in 2.234.1 · 2.220.101

#1246070

Fixed Field hints not being able to be unset

Also in 2.234.1 · 2.220.101

#1253324

Fixed an issue with OIDC Single Sign On for Users who have not yet logged in to Halo before

Also in 2.234.1 · 2.220.101

#1251129

Fixed an issue with not being able to give feedback comments when the survey setting "Only allow a User to submit a One-Click Feedback response once per Ticket" is enabled

Also in 2.234.1 · 2.220.101

#1240580

Allowed Custom Buttons AC to show within the Access Control tab against Agents and Agent Roles

Also in 2.234.1 · 2.220.101

#1270386

Fixed an issue affecting matching for the Within IP Address Range criteria.

Also in 2.234.1 · 2.220.101

#1266940

Fixed an issue where in some cases, entity creation could fail if custom fields with integration methods were present

Also in 2.234.1 · 2.220.101

#1268342

Fixed issues with editing and deleting item bundle categories

Also in 2.234.1 · 2.220.101

#1269472

Fixed issue with impersonating Supplier Contacts

Also in 2.234.1 · 2.220.101

#1244669

Resolved an issue with service catalog subscriber and access groups showing via the self service portal

Also in 2.234.1 · 2.220.101

#1265711

Fixed agent permissions applying to Action Query Builder reports

Also in 2.234.1 · 2.220.101

#1251887

Fixed issues with access level not applying for Asset Fields

Also in 2.234.1 · 2.220.101

#1266680

Fixed an issue where the Freshdesk migration could error when importing Tickets

Also in 2.234.1 · 2.220.101

#1198005

Resolved an issue with the Accounts Integrator attempting to POST invoices that have been marked as "Do not sync to accounting tool"

Also in 2.234.1 · 2.220.101

#1252249

Fixed a bug where service status note wouldn't reset to the default when left blank on an update with the not being previously set.

Also in 2.234.1 · 2.220.101

#1269701

Improved prevention of series runbooks running in parallel.

Also in 2.234.1 · 2.220.121

#1239079

Fixed an issue with saving Field Value Visibility against a Field on Field Groups

Also in 2.234.1 · 2.220.101

#1251979

Fixed an issue with a portal setting applying when not visible

Also in 2.234.1 · 2.220.101

#1251139

Fixed an issue with stock consignments doubling up in some cases

Also in 2.234.1 · 2.220.101

#1240080

Fixed an issue with being able to edit the Request Source lookups

Also in 2.234.1 · 2.220.101

#1266022

2.232.9

Apr 13, 20261 improved

Minor query improvement when retrieving users

Also in 2.232.9 · 2.220.94

#1323183

2.232.6

Mar 31, 20261 fixed

Fixed an issue with $-ALLFIELDS not populating in the opening action for tickets

Also in 2.232.6 · 2.220.92

#1272138

2.232.5

Mar 30, 20262 fixed

Fixed an issue with config commits being too big when editing workflows.

Also in 2.232.5 · 2.220.84

#1269579

Fixed a login issue

Also in 2.232.5 · 2.220.91

#1270426

2.232.4

Mar 27, 20262 fixed

Resolved an issue with recognising downpayments when using the configuration option "Adjust the price of Lines rather than quantity when creating invoices from Sales Orders by percentage" found in Sales Order configuration

Also in 2.232.4 · 2.220.91

#1267188

Fixed an issue where the Portal Display Name was not being applied to services in portal search results

Also in 2.232.4 · 2.220.91

#1234732

2.232.3

Mar 26, 20261 improved · 5 fixed

Resolved an issue with the same Sales Order showing multiple times on a Ticket/Opportunity that it relates to

Also in 2.232.3 · 2.220.91

#1253466

Resolved an issue with embedding the self service portal using the new browser based Teams application

Also in 2.232.3 · 2.220.91

#1252265

Fixed an issue with search in the agent application

Also in 2.232.3 · 2.220.83

#1264203

Fixed an issue with creating tickets from a ticket logged via a service in the agent application

Also in 2.232.3 · 2.220.91

#1251044

Minor performance changes to the device hierarchy query

Also in 2.232.3 · 2.220.83

#1264408

Fixed further issues listing device dependencies

Also in 2.232.3 · 2.220.83

#1267099

2.232.2

Mar 24, 20262 fixed

Fixed an issue with automatically setting the primary service

Also in 2.232.2 · 2.220.91

#1251439

Fixed an issue with importing subscriptions from Cloud Blue

Also in 2.232.2 · 2.220.91

#1194723

2.232.1

Mar 19, 20263 added · 4 improved · 53 fixed

Fixed agents being unable to log in via SAML if their user account is not directly linked to the agent

Also in 2.232.1 · 2.220.91

#1205975

Fixed an issue with config tracking scheduled reports

Also in 2.232.1 · 2.220.91

#1245761

Fixed an issue with applying the correct number of decimals places on the quantity of an issued item

Also in 2.232.1 · 2.220.91

#1168223

Fixed a rare null exception during a User import and contract saving

Also in 2.232.1 · 2.220.91

#1240945

Fixed an issue with changing the layout of some asset fields

Also in 2.232.1 · 2.220.91

#1246998

Fixed an issue where an error would display when assigning Tickets to out of office Agents

Also in 2.232.1 · 2.220.91

#1235014

Fixed Ticket ID not passing to Lookups on new Portal Actions

Also in 2.232.1 · 2.220.91

#1241657

Resolved an issue with downpayment recognition from Sales Orders using the full downpayment amount instead of the selected percentages

Also in 2.232.1 · 2.220.91

#1240153

Fixed a minor issue with searching configuration in the "my config" area

Also in 2.232.1 · 2.220.91

#1239041

Resolved an issue with the Asset field "Chassis_type" failing to map correctly due to an incorrect property name

Also in 2.232.1 · 2.220.91

#1242095

Fixed an issue with field mappings not applying for DattoRMM on the integrator

Also in 2.232.1 · 2.220.91

#1245818

Fixed a rare issue with loading Workflows

Also in 2.232.1 · 2.220.91

#1240470

Added improved logging to scheduled XLS imports

Also in 2.232.1 · 2.220.91

#1198717

Fixed an issue with the Notification Log tab where it wasn't possible to open notifications sent by the system when using the "outbound logs" option

Also in 2.232.1 · 2.220.91

#1237981

Fixed an issue with change freeze periods configuration

Also in 2.232.1 · 2.220.91

#1244043

Fixed an issue with payment display in the GoCardless integration

Also in 2.232.1 · 2.220.91

#1236241

Fixed an issue where quantity values wouldn't import from the ALSO integration

Also in 2.232.1 · 2.220.91

#1240239

Fixed an issue with using the quick search on the portal to find services

Also in 2.232.1 · 2.220.91

#1238035

Resolved an issue with API logs for sending invoices via Xero failing to log the date of the request

Also in 2.232.1 · 2.220.91

#1236468

Fixed an issue with cloning User Access set on the Service Request Details of a Service

Also in 2.232.1 · 2.220.91

#1240190

Fixed an issue that could prevent the submission of user actions with applied criteria group dynamic field visibility conditions

Also in 2.232.1 · 2.220.91

#1114391

Fixed an error when setting values for dynamic SQL custom fields that query an external database

Also in 2.232.1 · 2.220.91

#1236103

Fixed an issue with searching for tickets when not an administrator

Also in 2.232.1 · 2.220.91

#1236142

Fixed an issue with users searching for services that don't show in the self-service catalogue

Also in 2.232.1 · 2.220.91

#1246040

Fixed an issue with outgoing SMS actions when the provider is Kapow or TextApp

Also in 2.232.1 · 2.220.91

#1222225

Resolved an issue with mapping multiple customers from different Ingram Micro/Cloud Blue integration tenants

Also in 2.232.1 · 2.220.91

#1241844

Fixed an issue when logging a ticket if you are applying rules with custom fields

Also in 2.232.1 · 2.220.91

#1238908

Fixed an issue with creating/updating assets with date fields which are not change tracked

Also in 2.232.1 · 2.220.91

#1237733

Fixed an issue with Widgets not refreshing between Tickets

Also in 2.232.1 · 2.220.101

#1236879

Fixed a rare issue when importing devices via Virima

Also in 2.232.1 · 2.220.91

#1239500

Fixed an issue with Datto Asset User Matching not working in some cases

Also in 2.232.1 · 2.220.91

#1199016

Fixed an issue with FAQ and Kb permissions

Also in 2.232.1 · 2.220.91

#1244586

Improved error handling for sending invoices through Xero

Also in 2.232.1 · 2.220.91

#1247328

Fixed permission issue on Client/Site level CRM notes

Also in 2.232.1 · 2.220.91

#1186176

Fixed several issues surrounding product fields passing from quotes through to Sales Orders and bundles to Other billing entities

Also in 2.232.1 · 2.220.91

#1188445

Fixed an issue where the Default Item Tax code option wouldn't display when Xero was enabled

Also in 2.232.1 · 2.220.91

#1223093

Fixed an issue with the $-ALLFIELDSCARD variable being replaced incorrectly when used in the details of a new ticket and prevented use of $-ALLFIELDS variables in ticket summaries

Also in 2.232.1 · 2.220.91

#1241498

Minor performance improvements to retrieving Tickets

Also in 2.232.1 · 2.220.91

#1247136

Fixed column filtering issue on ticket Audit tables

Also in 2.232.1 · 2.220.91

#1236036

Fixed an issue with filtering on asset fields in lists

Also in 2.232.1 · 2.220.91

#1247607

Fixed the FAQ List dropdown on article drafts not showing FAQ Lists when the agent doesn't have modify access to them

Also in 2.232.1 · 2.220.91

#1247721

Resolved an issue with the prepay balance on tickets failing to show negative amounts

Also in 2.232.1 · 2.220.91

#1236914

Fixed an issue when cloning Ticket Rules that have Criteria Groups set

Also in 2.232.1 · 2.220.91

#1238998

Resolved an error in the UI when importing Ingram/Cloud Blue subscriptions when the import is successful but shows as failed

Also in 2.232.1 · 2.220.91

#1245122

Fixed an issue with the plural translations for documents and remote sessions

Also in 2.232.1 · 2.220.91

#1243297

Minor improvements to KB Article copy link functionality

Also in 2.232.1 · 2.220.91

#1244491

Resolved an issue with Addigy failing to automatically make Assets inactive when they are deleted from Addigy

Also in 2.232.1 · 2.220.91

#1246263

Fixed an issue with the quantity step being incorrect when using the items issued field on the portal

Also in 2.232.1 · 2.220.91

#1121935

Fixed language issue within Virima Integration

Also in 2.232.1 · 2.220.91

#1223937

Fixed an issue with filtering dashboard lists in configuration

Also in 2.232.1 · 2.220.91

#1236270

Resolved an issue with using the "Update currency" button on a Recurring Invoice

Also in 2.232.1 · 2.220.91

#1241867

Resolved an issue with rounding errors causing discrepencies with Tax calcluations on Invoice lines when using the Tax calculation function to total lines before calculating tax

Also in 2.232.1 · 2.220.91

#1028984

Improved error handling for login token authentication.

Also in 2.232.1 · 2.220.91

#1200106

Fixed an issue with some $-variables not replacing correctly on new ticket when using the auto-incrementing key method for next ticket ID calculation

Also in 2.232.1 · 2.220.91

#1204929

Fixed a minor display issue with creating assets

Also in 2.232.1 · 2.220.91

#1239268

Fixed an issue with optional services not using the correct form in certain scenarios

Also in 2.232.1 · 2.220.91

#1241897

Resolved an issue with ordering Tickets by SLA Time Left showing incorrectly when using the "Show least time remaining that is not breached" setting

Also in 2.232.1 · 2.220.91

#1066150

Added hint to Distribution List about limits of Bulk Emails

Also in 2.232.1 · 2.220.91

#1240431

Fixed an issue where creating a Quote could result in an error when the Quote automatically generated a Sales Order after being accepted

Also in 2.232.1 · 2.220.91

#1240243

Added the ability to trigger notifications when OLAs reach specified thresholds

Also in 2.232.1 · 2.220.91

#1243442

These function similarly to SLA notifications.

In configuration > Service Level Agreements > General Settings, you can specify 3 separate thresholds for OLA notifications. These can be percentages or a number of working hours. 

You can then create notifications, webhooks, or runbook events based on these.


The date for these to be triggered will be recalculated automatically when an OLA is paused and unpaused.

2.230.7

Mar 17, 20261 fixed

Fixed a display issue with Custom Tables when using Dynamic Single Select fields

Also in 2.230.7 · 2.220.82

#1245729

2.230.5

Mar 16, 20263 fixed

Fixed an issue with 'does not have a value' ticket list filter causing tickets not to load

Also in 2.230.5 · 2.220.81

#1247528

Fixed an issue where the lookup cache was not being used correctly

Also in 2.230.5 · 2.220.91

#1222703

Resolved an issue with the Date Sent failing to save correctly after manually sending an invoice through Xero from Halo

Also in 2.230.5 · 2.220.81

#1236831

2.230.4

Mar 13, 20261 improved · 2 fixed

Fixed a bug where the count of results in search wouldn't align with the actual number of results displayed

Also in 2.230.4 · 2.220.81

#1223414

Fixed an issue deactivating a setting

Also in 2.230.4 · 2.220.81

#1246254

Minor improvements to AI search

Also in 2.230.4 · 2.220.81

#1238377

2.230.3

Mar 11, 20261 fixed

Fixed an issue where Categories could display incorrectly when using Category restrictions

Also in 2.230.3 · 2.220.81

#1140313

2.230.2

Mar 10, 20261 fixed

Fixed an issue with needing to click back twice after selecting a KB article when searching

Also in 2.230.2 · 2.220.81

#1239242

2.230.1

Mar 6, 20265 added · 2 improved · 37 fixed

Fixed an error loading asset dependencies

Also in 2.230.1 · 2.220.81

#1205642

Added the option to disable auto-linking of assets and services when using related assets and services

Also in 2.230.1 · 2.220.81

#1206142

The new option is enabled by default to maintain existing behaviour.


Fixed issue with field sequencing on User Actions

Also in 2.230.1 · 2.220.81

#1121387

Fixed an issue with $-ACTIONRATE not populating in some cases

Also in 2.230.1 · 2.220.81

#1195733

Fixed an issue where activity feeds could display internal actions to co-managed agents

Also in 2.230.1 · 2.220.81

#1203079

Added ExternalUserState and other backend improvements to the Microsoft CSP User imports

Also in 2.230.1 · 2.220.81

#1113317

Minor improvement to logging a SR from a Service on the Portal

Also in 2.230.1 · 2.220.81

#1207447

Fixed an issue with customfield displays on pdfs for Invoices and Quotes

Also in 2.230.1 · 2.220.81

#1193637

Resolved an issue with Items Issued Total showing as 0 when Tax is not set

Also in 2.230.1 · 2.220.81

#1223648

Fixed a rare EF issue with Email Templates

Also in 2.230.1 · 2.220.81

#1223679

Fixed an issue where lookup codes could not be deleted

Also in 2.230.1 · 2.220.81

#1211074

Fixed an issue where some Attachments wouldn't import from the Salesforce integration

Also in 2.230.1 · 2.220.81

#1131231

Fixed an issue where Lookup codes couldn't be deleted

Also in 2.230.1 · 2.220.81

#1234938

Fixed an issue when trying to update assets with an import spreadsheet

Also in 2.230.1 · 2.220.81

#1209620

Fixed an issue when clearing the Serialised Asset's User

Also in 2.230.1 · 2.220.81

#1201354

Resolved an issue with Group lines failing to show on the PDF for Quotes/Orders when using the variables for the individual period options

Also in 2.230.1 · 2.220.81

#1210005

Fixed Status History tab not showing for Linked Services when using 'Split Tickets tabs into Tickets areas'

Also in 2.230.1 · 2.220.81

#1201699

Fixed an issue with using filter groups with custom field criteria in ticket lists

Also in 2.230.1 · 2.220.81

#1209673

Resolved an issue with the value from Project Templates failing to copy to the Projects created

Also in 2.230.1 · 2.220.81

#1207035

Fixed an issue with updating related services

Also in 2.230.1 · 2.220.81

#1208271

Improved Child mapping table matching for Custom table mappings in Dynamics 365 CRM

Also in 2.230.1 · 2.220.81

#1202319

Fixed an issue with notifications showing on chat workflows and runbook steps when not intended to

Also in 2.230.1 · 2.220.81

#1201400

Added a new option for user access restrictions on service request details

Also in 2.230.1 · 2.220.81

#1197434

When the setting "Allow user access restrictions on service request details" in Configuration > Service Catalogue, you can also enable "Empty user access restriction lists do not restrict service request details".

This allows the service request details to not be restricted unless restrictions are added.

Fixed an issue with using an apostrophe with advanced search

Also in 2.230.1 · 2.220.81

#1057864

Fixed an issue where the search would error and not return any results on the self-service portal

Also in 2.230.1 · 2.220.81

#1208702

Fixed an issue returning assets to stock

Also in 2.230.1 · 2.220.81

#1211072

Fixed a bug where dashboards as custom tabs on tickets could show incorrect information

Also in 2.230.1 · 2.220.91

#1205588

Fixed an issue with Custom Field value matching not working as intended for some integrations

Also in 2.230.1 · 2.220.81

#1204516

Fixed an issue with "Default to First Value" not working as intended for some entities

Also in 2.230.1 · 2.220.81

#1207046

Added additional logging to the chat

Also in 2.230.1 · 2.220.81

#1234551

Fixed an issue with PeriodStartDate and PeriodEndDate variables populating incorrectly.

Also in 2.230.1 · 2.220.81

#1223299

Fixed an issue where you couldn't send a quote from a sales mailbox

Also in 2.230.1 · 2.220.81

#1067169

Added link to spreadsheet import within User Settings area

Also in 2.230.1 · 2.220.81

#1205103

Fixed an issue where all-day appointments would update incorrectly when syncing to Exchange Calendars

Also in 2.230.1 · 2.220.81

#1120536

Fixed an issue with cloning dynamic SQL custom fields

Also in 2.230.1 · 2.220.81

#1208471

Fixed an issue that could cause site names to be wiped when importing from N-Able N-Central

Also in 2.230.1 · 2.220.81

#1120607

Fixed an issue where Prospects couldn't be assigned to Opportunity tickets

Also in 2.230.1 · 2.220.81

#1048329

Fixed vectors not syncing to OpenSearch when posting directly to a ticket via runbook

Also in 2.230.1 · 2.220.81

#1202459

Fixed an issue stopping invoices from syncing to third party integrations when using the 'Invoices must be approved before syncing to a third-party billing integration' setting.

Also in 2.230.1 · 2.220.81

#1199850

Resolved an issue with deleting Recurring Invoice lines removing the Sales Order link for all lines on the Sales Order

Also in 2.230.1 · 2.220.81

#1223413

Fixed an Asset Status Translation issue on the Portal

Also in 2.230.1 · 2.220.81

#1091205

Fixed an issue with the completion date on OLAs showing incorrectly and the time on OLA being incorrect if the OLA had previously been paused

Also in 2.230.1 · 2.220.81

#1210028

Fixed an issue with searching for services through an integration runbook

Also in 2.230.1 · 2.220.81

#1205868

Fixed an issue with database lookups not populating custom tables on new tickets

Also in 2.230.1 · 2.220.81

#1204248

2.228.8

Mar 12, 20261 fixed

Fixed an issue that caused an error when performing bulk invoice creation.

Also in 2.228.8 · 2.220.74

#1238872

2.228.7

Mar 9, 20263 fixed

Fixed users being unable to log in via SAML if they haven't logged in before

Also in 2.228.7 · 2.220.66

#1235093

Resolved an issue with Sales Orders being unable to be invoiced when they have 0 value

Also in 2.228.7 · 2.220.67

#1239418

Fixed issues with FAQ permissions

Also in 2.228.7 · 2.220.72

#1240174

2.228.3

Feb 25, 20261 fixed

Fixed the issue with Dblookupservice not working correctly when trying to log

Also in 2.228.3 · 2.220.71

#1209930

2.228.2

Feb 24, 20261 fixed

Fixed an issue with editing KB articles

Also in 2.228.2 · 2.220.71

#1205584

2.228.1

Feb 20, 20262 added · 6 improved · 48 fixed

Fixed issue with related services not being set to its default if changing the ticket type via an action

Also in 2.228.1 · 2.220.71

#1027439

Fixed an issue with searching for services in the self-service portal using AI

Also in 2.228.1 · 2.220.71

#1196627

Fixed an issue where syncing Invoices to Fortnox could round incorrectly

Also in 2.228.1 · 2.220.71

#1192556

Fixed a UI issue with lookups that involve a Single Select Dynamic Custom Integration CF

Also in 2.228.1 · 2.220.71

#1200789

Fixed an issue adding Etilize products to Quotes in some configurations

Also in 2.228.1 · 2.220.71

#1185537

Fixed an issue with incoming DevOps Webhooks

Also in 2.228.1 · 2.220.71

#1192730

Fixed Ticket CF default values not applying to Actions

Also in 2.228.1 · 2.220.71

#1004092

Resolved an issue with the ready for invoice creation process where two invoice creations can happen at the same time

Also in 2.228.1 · 2.220.71

#1200008

Fixed an issue where a timeout could be thrown when importing an asset from NinjaOne

Also in 2.228.1 · 2.220.101

#1194239

Minor visual improvement to configuration setting search results

Also in 2.228.1 · 2.220.71

#1189846

Updated the minimum version for Azure OpenAI connections when using virtual chat agents

Also in 2.228.1 · 2.220.71

#1196443

Fixed an issue when trying to load another Instances' Config Commits

Also in 2.228.1 · 2.220.71

#1199113

Fixed an issue where Asset and Item groups couldn't be deleted

Also in 2.228.1 · 2.220.71

#1172637

Fixed an issue where the Xero default Income Account code wouldn't apply to Payments in some cases

Also in 2.228.1 · 2.220.71

#1199438

Added separate rule match actions for each time rules are checked and applied during ticket creation.

Also in 2.228.1 · 2.220.71

#1065270

Added dashboard groups to the list of access control on agents and roles

Also in 2.228.1 · 2.220.71

#1172985

Improved SSO error exposure on login

Also in 2.228.1 · 2.220.71

#1125946

Fixed UI issue involving a dropdown field and an empty table

Also in 2.228.1 · 2.220.71

#1194997

Fixed a rare issue when generating Invoices from Recurring Invoices

Also in 2.228.1 · 2.220.71

#1192983

Fixed spelling mistake

Also in 2.228.1 · 2.220.71

#1198748

Fixed UI issue when displaying field value restrictions for Related Business Application field

Also in 2.228.1 · 2.220.71

#1200255

Fixed an issue with CSP Subscription Pricing import updating date processed when failing in rare cases

Also in 2.228.1 · 2.220.71

#1144136

Updated mailbox organisation check to use mailbox sender restrictions

Also in 2.228.1 · 2.220.71

#1193601

Fixed a display issue with the 'Active/Inactive' filter on search screens

Also in 2.228.1 · 2.220.71

#1117890

Fixed an issue with notifications and runbooks erroring when not allowed in any instances

Also in 2.228.1 · 2.220.71

#1190311

Resolved an issue with the Unpaid Invoice Ticket criteria showing a "less than" criteria instead of "greater than"

Also in 2.228.1 · 2.220.71

#1127118

Fixed a date format display issue for Related Assets on Tickets

Also in 2.228.1 · 2.220.71

#1044134

Fixed an issue in certain conditions with the quick search when viewing a ticket

Also in 2.228.1 · 2.220.71

#1121794

Fixed the "show on children" property of attachments being overwritten when adding child tickets to a parent with "show new attachments on child tickets" enabled

Also in 2.228.1 · 2.220.71

#1197652

Fixed issue with Documents not loading on the End Users Portal

Also in 2.228.1 · 2.220.71

#1171159

Fixed an issue with cloning assets and automatically creating business application instances

Also in 2.228.1 · 2.220.71

#1197510

Fixed an issue which could result in duplicate sites being returned on the API

Also in 2.228.1 · 2.220.51

#1203368

Fixed a Milestone ordering issue

Also in 2.228.1 · 2.220.71

#1198737

Fixed visibility condition on "Allow anonymous voting on Articles" setting

Also in 2.228.1 · 2.220.71

#1170335

Fixed an issue with $-LASTAGENTACTIONDATE not being replaced with an empty string when applicable

Also in 2.228.1 · 2.220.71

#1202089

Improved an error message that can occur when posting actions in an incorrect format

Also in 2.228.1 · 2.220.71

#1203257

Resolved an issue with recognised revenue only using the total from the first action on a ticket

Also in 2.228.1 · 2.220.71

#1196301

Fixed UI issue for the automated tickets criteria table

Also in 2.228.1 · 2.220.71

#1194908

Resolved an issue with projects failing to show sales orders associated with tasks on the project details pane

Also in 2.228.1 · 2.220.71

#1199033

Fixed issue with Knowledge Base search tiles count

Also in 2.228.1 · 2.220.71

#1093745

Fixed an issue with saving Knowledgebase articles

Also in 2.228.1 · 2.220.71

#1192402

Fixed an issue with the 'Status' label translation on ticket type allowed values tab

Also in 2.228.1 · 2.220.71

#1199095

Fixed an issue where the templates tab wouldn't display in the Twilio for WhatsApp Business Integration

Also in 2.228.1 · 2.220.71

#1202134

Fixed duplicate Users being listed against a User Role

Also in 2.228.1 · 2.220.71

#1198654

Resolved an error thrown when using invalid SQL for Ticket and Child Ticket templates that stops the Template from displaying

Also in 2.228.1 · 2.220.71

#1197807

Improved performance of the query that loads asset relationships

Also in 2.228.1 · 2.220.51

#1200829

Fixed an issue with the new many-to-many links for items in QuickBooks Online to Halo

Also in 2.228.1 · 2.220.71

#1197937

Fixed an issue with cloning actions not cloning their access control

Also in 2.228.1 · 2.220.71

#1200243

Fixed an issue where Item Custom Fields wouldn't display correctly when QuickBooks Online was enabled

Also in 2.228.1 · 2.220.71

#1201207

Fixed an issue with Knowledge Base Table of Contents links not working in the End User Portal

Also in 2.228.1 · 2.220.71

#822441

Fixed issues with using the setting 'An Agent's access to view/edit Articles/FAQ Lists is controlled entirely by their FAQ List access level'

Also in 2.228.1 · 2.220.71

#1202017

Fixed an issue where Items with more than 100 characters wouldn't sync to Dynamics Business Central

Also in 2.228.1 · 2.220.111

#1189711

Resolved an issue with multiple invoices being created at once causing some invoices to fail to be created and throw an error in the API when using background tasks

Also in 2.228.1 · 2.220.71

#1198804

Fixed an issue when saving holidays with no allowance set

Also in 2.228.1 · 2.220.71

#1192686

Fixed a rounding issue which could cause a discrepancy between the API and UI

Also in 2.228.1 · 2.220.81

#1199812

Fixed an issue where Radio single select fields could display incorrectly

Also in 2.228.1 · 2.220.71

#1189467

2.226.9

Feb 24, 20262 fixed

Fixed some invoice issues

Also in 2.226.9 · 2.220.65

#1208044
  1. Fixed an issue with Recurring invoice line updates rarely crashing.
  2. Fixed an issue with a loading wheel displaying incorrectly on invoice lines

Fixed an issue with incoming email performance

Also in 2.226.9 · 2.220.65

#1208206

2.226.5

Feb 13, 20261 fixed

Fixed an issue with StreamOne Ion

Also in 2.226.5 · 2.220.50

#1198419

2.226.4

Feb 12, 20261 removed

Removed "profile" from the list of scopes sent in OIDC requests

Also in 2.226.4 · 2.220.61

#1188892

2.226.3

Feb 12, 20261 improved · 2 fixed

Fixed an issue caused by changing the "Cancel emails for Recipients who are removed from the Recipient Distribution List" setting in Mail Campaigns

Also in 2.226.3 · 2.220.61

#1194939

Improved the pagination in the integrator for the Armis integration

Also in 2.226.3 · 2.220.49

#1192350

Fixed an issue with legacy licencing

Also in 2.226.3 · 2.220.48

#1191666

2.226.2

Feb 6, 20261 fixed

Fixed a list loading loop on v2.226.1

Also in 2.226.2 · 2.220.61

#1192678

2.226.1

Feb 3, 20268 added · 11 improved · 65 fixed · 1 removed

Fixed an issue with using dates in database lookups

Also in 2.226.1 · 2.220.61

#1125430

Fixed filtering Status column within non-ticket entities when using custom column profiles

Also in 2.226.1 · 2.220.61

#1189714

Resolved an issue with the Event "Estimate Exceeded" failing to fire when adding time to Tickets and firing multiple times when merging tickets

Also in 2.226.1 · 2.220.61

#1169926

Fixed an issue where inactive lookup options would appear in Chat Bot input steps

Also in 2.226.1 · 2.220.61

#1172837

Resolved an issue with Addigy webhook errors failing to be reported

Also in 2.226.1 · 2.220.61

#1171634

Fixed an issue where some Tickets would not be added to a Nurture Mail Campaign when using Dynamic Ticket Distribution Lists

Also in 2.226.1 · 2.220.61

#1172792

Resolved an issue with using Discounts on Invoice Lines that are linked to Software/Licence Records when using the linked records Price

Also in 2.226.1 · 2.220.61

#1167325

Resolved an issue with Country and Region failing to show on the new Opportunity form

Also in 2.226.1 · 2.220.61

#1171011

Fixed an issue with saving a holiday on the calendar

Also in 2.226.1 · 2.220.61

#1191130

Fixed an issue with creating new reports that use the "Online Agents" data source

Also in 2.226.1 · 2.220.61

#1171647

Fixed an issue where client and site variables were not populated in PDF Template filename overrides when sending an invoice

Also in 2.226.1 · 2.220.61

#1146615

Fixed issue with column profiles not showing when leave the New Opportunity screen

Also in 2.226.1 · 2.220.61

#1106955

Fixed inbound HubSpot sync failing to map to quote and deal line custom fields correctly

Also in 2.226.1 · 2.220.61

#1105942

Fixed an issue when pressing escape when editing a workflow step

Also in 2.226.1 · 2.220.61

#1146275

Fixed an issue where read only action field values could be updated by automations

Also in 2.226.1 · 2.220.61

#1185585

Fixed an issue with alerts imported from SentinelOne returning an empty summary

Also in 2.226.1 · 2.220.61

#1156757

Fixed an issue where ftickettags was not updated in the faults table when tags are updated through an action

Also in 2.226.1 · 2.220.61

#1145751

Updated Account Suspension Contact information

Also in 2.226.1 · 2.220.61

#1173954

Added a field to determine how assets are assigned a site when imported from Qualys

Also in 2.226.1 · 2.220.61

#1107208

This field has three options which will determine if the asset is placed at the site relating to its matched user or is placed at the default site:

Fixed an issue where system messages in Live Chat could be used to populate a User's name or email address

Also in 2.226.1 · 2.220.61

#1172451

Fixed an issue with incoming Dynatrace Webhooks

Also in 2.226.1 · 2.220.61

#1171004

Improved the display of the resolution target column for tickets that are on hold

Also in 2.226.1 · 2.220.61

#1185444

Updated a setting label in User General Settings

Also in 2.226.1 · 2.220.61

#1167547

Fixed an issue where linked items could not be set on an item

Also in 2.226.1 · 2.220.61

#1171812

Added the general assets setting "Hide owning portfolios by default on Asset dependency diagrams"

Also in 2.226.1 · 2.220.61

#1170427

Fixed an issue with pinning 2 tabs to the sidebar for users and sites

Also in 2.226.1 · 2.220.61

#1172804

Fixed an issue with searchable global settings not displaying their label correctly

Also in 2.226.1 · 2.220.61

#1189453

Fixed an issue where Contract matching wouldn't display on Billing Plan templates with Travel charge rates

Also in 2.226.1 · 2.220.61

#962796

Fixed an issue where $-PERIODSTARTDATE and $-PERIODENDDATE variables would populate incorrectly for some timezones

Also in 2.226.1 · 2.220.61

#1138578

Resolved an issue with merging Customers with Ticket Type restrictions in place

Also in 2.226.1 · 2.220.61

#1186701

Fixed user import failing to match site or client due to whitespace in site or client name

Also in 2.226.1 · 2.220.61

#1169240

Fixed an issue with config tracking changes to asset type relationship restrictions

Also in 2.226.1 · 2.220.61

#1141621

Fixed issue relating to access control with data sources

Also in 2.226.1 · 2.220.61

#1187977

Fixed an issue when it wasn't possible to add an item from a sales order to an existing purchase order if the purchase order already had a non-receivable item

Also in 2.226.1 · 2.220.61

#1123742

Fixed an issue with syncing purchase orders to Dynamics Business Central

Also in 2.226.1 · 2.220.61

#1186984

Fixed an issue with the KB icon in dark mode

Also in 2.226.1 · 2.220.61

#1189736

Added access control for dashboard groups.

Also in 2.226.1 · 2.220.61

#1144138

This can be enabled using the setting "Use access control for dashboard groups" in Report Settings.

Once enabled, read access must be provided for agents to view the groups and edit access must be provided to edit the group or add a dashboard to the group.


The "Can Create Dashboards" permission also applies to groups.

Fixed an issue with setting dynamic list custom fields using $-faultid in template configuration

Also in 2.226.1 · 2.220.61

#1173613

Fixed an issue with using dynamic SQL multi-select values in database lookups

Also in 2.226.1 · 2.220.61

#952072

Fixed some fields being hidden for notifications of type "Manager of the recipient of the ticket"

Also in 2.226.1 · 2.220.61

#1190068

Improved the colour of the AI Search toggle icon when using dark mode

Also in 2.226.1 · 2.220.61

#1188718

Fixed an issue when grouping Agents by their Status in the tree view

Also in 2.226.1 · 2.220.61

#1188876

Fixed an issue with using change collision detection when also preventing logging tickets during change freeze periods

Also in 2.226.1 · 2.220.61

#1169330

Fixed an issue with HubSpot contact and customer field mappings where certain fields failed to sync to HubSpot correctly

Also in 2.226.1 · 2.220.61

#1142205

Updated the link to Automated Tickets within the Backend Service Monitoring area

Also in 2.226.1 · 2.220.61

#1186751

Fixed an issue applying invoice PDF overrides

Also in 2.226.1 · 2.220.61

#1137691

Added the ability to show a Service's Portal display name in lists

Also in 2.226.1 · 2.220.61

#1145447

The portal display name will appear at the top of the tile for the service:

Fixed an issue where pre-pay totals displayed on contracts were not formatted correctly

Also in 2.226.1 · 2.220.61

#1170257

Fixed an issue with configuring ticket list widgets for opportunity areas

Also in 2.226.1 · 2.220.61

#1141017

Added the ability to hide the resolution button on the Call Screen until a Call Script has been used

Also in 2.226.1 · 2.220.61

#1072461

Improved error messages returned from the API for invalid inputs

Also in 2.226.1 · 2.220.61

#1146169

Resolved an issue with appointments failing to be removed from Halo when they are removed from Outlook (relating to webhooks only)

Also in 2.226.1 · 2.220.61

#1189885

Added the ability to hide the 'New' service button

Also in 2.226.1 · 2.220.61

#1145470

Minor performance improvements to the Microsoft Entra integration

Also in 2.226.1 · 2.220.47

#1191318

Fixed an issue when importing subscriptions from StreamOne ION integration could fail in some cases

Also in 2.226.1 · 2.220.47

#1185180

Fixed an issue where line breaks were ignored when importing actions from Jira

Also in 2.226.1 · 2.220.61

#1185957

Fixed an issue with enabling the integrator for Microsoft Teams Shift imports

Also in 2.226.1 · 2.220.61

#1186256

Resolved an issue with the Recurring Invoice link for Sales Orders being removed when more than one person is editing a Sales Order at the same time

Also in 2.226.1 · 2.220.61

#1172536

Resolved an issue with Quantity On Hand always being upated by Halo when pushing updates to Inventory Items to Quickbooks

Also in 2.226.1 · 2.220.61

#1167220

Fixed an issue when cloning linked Services

Also in 2.226.1 · 2.220.61

#1169975

Resolved an issue with updating Clients causing an error when pushing the Address data to Xero

Also in 2.226.1 · 2.220.61

#1188467

Removed redundant delete button from sales mailbox emails for non-admins and optimised loading

Also in 2.226.1 · 2.220.61

#1075171

Fixed a minor UI issue on action defaults

Also in 2.226.1 · 2.220.61

#1173158

Fixed the "log an incident" button not showing on asset-linked services when using the "view as user" option in the Service Catalogue, and fixed the default ticket user not being set

Also in 2.226.1 · 2.220.61

#1170448

Fixed an issue with attachment matching that prevented some attachments from being linked to tickets on creation.

Also in 2.226.1 · 2.220.61

#1171837

Improved error logging for the Pax8 integration when retrieving product details

Also in 2.226.1 · 2.220.61

#1172633

Fixed an issue with dynamic list multi select fields not being set on XLS imports

Also in 2.226.1 · 2.220.61

#1057610

Fixed an issue with Ninja Device Site matching

Also in 2.226.1 · 2.220.61

#1171150

Fixed an issue where client organisation permissions were applying to bills

Also in 2.226.1 · 2.220.61

#1169239

Increased page size for Armis integration to speed up imports

Also in 2.226.1 · 2.220.61

#1188548

Fixed a bug where field groups would render despite no fields being set to visible.

Also in 2.226.1 · 2.220.101

#1187872

Resolved an issue with Alerts for Addigy failing to be created with an associated Device/Asset

Also in 2.226.1 · 2.220.61

#1187867

Fixed an issue connecting to integrations via a custom developer app

Also in 2.226.1 · 2.220.61

#1172462

Fixed an issue with deleting field groups

Also in 2.226.1 · 2.220.61

#1185041

Added the option to view the outbound logs instead of notification configuration when clicking a ticket's notification log

Also in 2.226.1 · 2.220.61

#1170424

This is found under the "logging" group in the general notification settings:


When set to show the outbound logs, any notifications in a ticket's notification log which are of type 'email' will open the outgoing email records created from the notification:


Clicking into a specific record will show the email details, as well as the log and attempts if viewing as an administrator:


Administrators will also have the ability to resend or delete outgoing records from these pages.

Fixed an issue using the "Quick link" with certain dollar variables

Also in 2.226.1 · 2.220.61

#1169878

Improved performance when loading runbooks

Also in 2.226.1 · 2.220.61

#1168537

Fixed an issue that prevent RAG charts from being printed to PDF

Also in 2.226.1 · 2.220.61

#1188558

Fixed an issue with importing Item supplier fields via XLS

Also in 2.226.1 · 2.220.61

#1141470

Fixed an issue where Knowledge Base FAQs wouldn't appear

Also in 2.226.1 · 2.220.61

#1134042

Resolved an error thrown when creating Alerts for the Barracuda Integration

Also in 2.226.1 · 2.220.61

#1167250

Fixed an issue with generating XLs for report builder reports that use agent permissions

Also in 2.226.1 · 2.220.61

#1171124

Minor update to the API documentation to reflect the new rate limit

Also in 2.226.1 · 2.220.61

#1187895

Added further settings to 'Client-Site-Asset Relationship'

Also in 2.226.1 · 2.220.61

#1170420


When setting 'Client-Site-Asset Relationship' to 'The Client an asset belongs to is set directly from the asset record' three additional settings can be set.


'Asset types which allow client/site selection' allows the selection of which asset types you can set the client and site of an asset. The other settings for default site and default client can be set to apply defaults when creating assets that you cannot set the client and site.

Fixed an issue where Hubspot sync options did not appear for some fieldmapping types

Also in 2.226.1 · 2.220.61

#1145220

2.224.5

Jan 30, 20261 added · 2 fixed

Added a setting to prioritise matching user records instead of agent records when logging into the self-service portal

Also in 2.224.5 · 2.220.61

#1146412

This can be enabled using the advanced setting "When using SSO to login to the self-service portal and matching on subject, prioritise matching on users over linked agents".

It will fallback to matching on an agent if no user exists with the matching subject.

Fixed an issue with deleting field groups

Also in 2.224.5 · 2.220.61

#1188377

Fixed an issue where Clients would import from Datto RMM when the option was disabled

Also in 2.224.5 · 2.220.61

#1189454

2.224.4

Jan 30, 20263 fixed

Fixed an issue with ticket lists when using criteria groups with no criteria

Also in 2.224.4 · 2.220.61

#1185425

Fixed an issue with action custom field grouping

Also in 2.224.4 · 2.220.61

#1185095

Fixed an issue where the screen could fail to load when forwarding an action

Also in 2.224.4 · 2.220.46

#1186107

2.224.3

Jan 29, 20262 fixed

Fixed an issue where the status after approver update would be applied incorrectly in some circumstances

Also in 2.224.3 · 2.220.43

#1171431

Fixed an issue with editing asset type relationships

Also in 2.224.3 · 2.220.44

#1171780

2.224.1

Jan 21, 202622 added · 17 improved · 283 fixed · 2 removed

Fixed an issue with using the variable $risklevel in kanban view

Also in 2.224.1 · 2.220.31

#1130657

Fixed a minor display issue with ticket type configuration

Also in 2.224.1 · 2.220.31

#1073751

Fixed a rare issue when changing a chat step's action type

Also in 2.224.1 · 2.220.31

#1129550

Fixed an issue where Users could access Services without sufficient Service Access Level permissions

Also in 2.224.1 · 2.220.31

#1131583

Fixed the "show grandchild tickets" button being displayed on the Related Tickets list

Also in 2.224.1 · 2.220.41

#1142831

Fixed an issue when determining the user of the ticket when creating child, parent, or related tickets through an action

Also in 2.224.1 · 2.220.31

#1125891

Removed customer specific logging

Also in 2.224.1 · 2.220.21 · 2.208.131

#1125780

Added optional debug logs when retrieving action field lists

Also in 2.224.1 · 2.220.42 · 2.208.141

#1167425

Minor language pack fix

Also in 2.224.1 · 2.220.32 · 2.208.131

#1144396

Improved validation when saving agents

Also in 2.224.1 · 2.220.41

#1109850

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

Also in 2.224.1 · 2.220.21 · 2.208.131

#1127014

Fixed an issue with AI suggestions "The following Field(s) must match" setting's visibility

Also in 2.224.1 · 2.220.41

#1143523

Fixed an issue where duplicate widget loading on dashboards when using filters could cause unexpected data to show.

Also in 2.224.1 · 2.220.41

#1124688

Fixed a minor issue with Halo integrator

Also in 2.224.1 · 2.220.31

#1131703

Fixed an issue with loading the scheduled time when loading up a schedule on a report, template, etc.

Also in 2.224.1 · 2.220.21

#1120354

Fixed an issue with scheduled imports when using CSVs

Also in 2.224.1 · 2.220.41

#1125120

Fixed visual issues with the chat pop-up and nav bar when viewing the self-service portal on mobile

Also in 2.224.1 · 2.220.31

#1127188

Fixed some issues with Sage Intacct Bills

Also in 2.224.1 · 2.220.24

#1140725
  1. Fixed an issue with standalone bills not syncing in some cases
  2. Fixed an issue with standalone tax lines causing errors in some cases with bills

Fixed an issue with restricting client from AI when using Halo's connection method

Also in 2.224.1 · 2.220.21 · 2.208.131

#1116525

Added a setting to the email configuration to disable ticket status updates when an email fails to send

Also in 2.224.1 · 2.220.31

#1123270

Fixed an issue where Tiered Pricing on Items wouldn't apply to Recurring Invoice lines

Also in 2.224.1 · 2.220.21

#1114564

Fixed an issue where Sales Orders wouldn't display in Ready for Invoicing

Also in 2.224.1 · 2.220.31 · 2.208.131

#1133377

Fixed an issue where contracts/agreements would not reload after being signed in the portal

Also in 2.224.1 · 2.220.41

#1011528

Resolved an issue with a config option incorrectly failing to show for User field mappings as part of the Entra/Azure integrations

Also in 2.224.1 · 2.220.21

#1119374

Fixed an issue with Pax8 token error handling

Also in 2.224.1 · 2.220.21

#1117377

Fixed an issue with redelivering incoming integration webhooks

Also in 2.224.1 · 2.220.31

#1129139

Fixed email notifications of type "Recipient/Related users of a ticket" being sent to users with "Never send emails" enabled

Also in 2.224.1 · 2.220.41

#677907

Fixed an issue with the Azure Open AI virtual agents functions in Halo chat

Also in 2.224.1 · 2.220.31

#1128470

Fixed a label issue with agreement configuration

Also in 2.224.1 · 2.220.31

#1131033

Fixed agents not appearing in the Assigned Agent dropdown when their Allowed Clients list is empty

Also in 2.224.1 · 2.220.31

#1114836

Fixed a "UserChange cannot be tracked" error when importing users on the integrator

Also in 2.224.1 · 2.220.10 · 2.208.118

#1124047

Improved Validation on the greater-than/less-than X days ago filter types

Also in 2.224.1 · 2.220.31

#1113100

Resolved an issue relating to using Xero and Items with a blank Purchase Account, when creating the Item in Xero

Also in 2.224.1 · 2.220.31 · 2.208.131

#1129658

Fixed an issue with logging opportunities against prospects

Also in 2.224.1 · 2.220.31

#1123316

Fixed the ITIL Type field not being updated when a rule changes ticket type

Also in 2.224.1 · 2.220.31 · 2.208.131

#1127177

Fixed an issue with certain user updated notification trigger field names

Also in 2.224.1 · 2.220.31

#1083591

Added a new setting to enable background processing for invoice creation directly from the sales order detail screen

Also in 2.224.1 · 2.220.31

#1124818

Fixed an issue with read-only rich text fields on actions not displaying correctly

Also in 2.224.1 · 2.220.31

#1116038

Fixed an issue getting PagerDuty mappings

Also in 2.224.1 · 2.220.36 · 2.208.133

#1170042

Fixed an issue with specifying the reply to address for a distribution list

Also in 2.224.1 · 2.220.31

#1130653

Fixed permissions issue with services preventing user details from loading

Also in 2.224.1 · 2.220.32

#1141694

Fixed issue with Articles under FAQ Group displaying

Also in 2.224.1 · 2.220.31

#1129491

Fixed an issue where scheduled Shifts would generate with the incorrect date in some timezones

Also in 2.224.1 · 2.220.31

#1139411

Fixed an issue with posting actions through the background service

Also in 2.224.1 · 2.220.21 · 2.208.131

#1109494

Fixed team membership settings not being copied when cloning agent roles

Also in 2.224.1 · 2.220.41

#1056469

Resolved an issue with Automated Tickets creating each day for an entity when a Ticket Rule is applied on creation that applies a template to the Ticket

Also in 2.224.1 · 2.220.31 · 2.208.131

#1131944

Fixed an issue with BeyondTrust code generation from tickets

Also in 2.224.1 · 2.220.41

#1141991

Fixed an issue with navigating to another knowledge base article from a user link on the self service portal

Also in 2.224.1 · 2.220.31

#1127785

Fixed an issue where asset and user list dollar variables populated on recurring invoices instead of generated invoices

Also in 2.224.1 · 2.220.31

#1124764

Fixed an issue where Tax could display incorrectly on PDFs in some cases

Also in 2.224.1 · 2.220.31

#1133370

Fixed an issue where delegating approvals could add duplicate users to the approval step

Also in 2.224.1 · 2.220.42

#1168586

Fixed issue with using the user other fields for SAML matching

Also in 2.224.1 · 2.220.24

#1140627

Fixed an issue with generating Excel spreadsheets for large reports

Also in 2.224.1 · 2.220.31

#1100222

Fixed an issue with resource booking not working when allowing site selection

Also in 2.224.1 · 2.220.41

#1145052

Fixed an issue where appointment reminders would not get updated if the appointments dates were updated

Also in 2.224.1 · 2.220.31

#1128873

Please note this will only correct appointments going forward and existing incorrect reminder dates will need to be manually corrected. Please speak to Halo support if you experience this issue.

Fixed an issue with FAQ lists sometimes showing in the self-service portal when hidden from users

Also in 2.224.1 · 2.220.31

#1099249

Fixed issues with conditions involving datetime fields

Also in 2.224.1 · 2.220.41

#1143592

Resolved an error thrown when showing a blank/empty popup note

Also in 2.224.1 · 2.220.41

#1146458

Fixed an issue with setting QuickBooks Online payment terms

Also in 2.224.1 · 2.220.31

#1125649

Resolved an issue with Xero changes to Invoice date format causing an incorrect timezone adjustment when updates are made

Also in 2.224.1 · 2.220.42

#1128854

Fixed an issue with the action system use 'Cancel appointment'

Also in 2.224.1 · 2.220.41

#1146123

Fixed an issue with new child tickets not setting client and site correctly in some cases

Also in 2.224.1 · 2.220.12

#1130503

Fixed an issue with Okta Role mappings

Also in 2.224.1 · 2.220.41

#1083308

Fixed an issue with managing asset relationships

Also in 2.224.1 · 2.220.31

#1130160

Fixed an issue with invoice total not being sortable on custom invoice column profiles

Also in 2.224.1 · 2.220.31

#1130147

Fixed an issue with the field 'Teams that can access this article' not displaying

Also in 2.224.1 · 2.220.41

#1144477

Fixed an issue with the incorrect relationship type getting set for Owning CIs

Also in 2.224.1 · 2.220.21 · 2.208.131

#1125002

Minor language pack fix for invoices

Also in 2.224.1 · 2.220.41

#1141627

Fixed an issue with updating Asset Change History values

Also in 2.224.1 · 2.220.21 · 2.208.131

#1113364

Resolved an error loading a device/ticket that has a related Addigy imported Asset/Device

Also in 2.224.1 · 2.220.22

#1128573

Fixed a minor issue with child ticket tables in the ticket list view when using dark mode

Also in 2.224.1 · 2.220.31

#1108219

Fixed an issue with custom fields that are API lookups, where the 3rd-party API method returns an empty display property for a lookup

Also in 2.224.1 · 2.220.31

#1131436

Fixed an issue with setting custom field values via scheduled and automated ticket templates

Also in 2.224.1 · 2.220.41

#1137296

Fixed an issue which could prevent clients from being returned when top levels is disabled

Also in 2.224.1 · 2.220.31

#1137710

Minor adjustment to the update encryption function

Also in 2.224.1 · 2.220.24

#1140681

Fixed an issue with allowed actions on ticket widgets when using action groups

Also in 2.224.1 · 2.220.31

#1139136

Fixed an issue with being unable to save holiday type allowances

Also in 2.224.1 · 2.220.21 · 2.208.131

#1116350

Fixed issue with grouped ticket list filters

Also in 2.224.1 · 2.220.33

#1145125

Fixed issues with config tracking Google Workspace

Also in 2.224.1 · 2.220.31

#1137571

Fixed an intermittent issue with NinjaOne webhooks

Also in 2.224.1 · 2.220.31

#1051195

Fixed an issue where a Tickets User/Email address would not be updated if the User input these fields on a linked Chat after the Ticket was logged

Also in 2.224.1 · 2.220.31

#1128885

Fixed an issue with adding restrictions to actions on workflow steps based on the agent being a member of the assigned team

Also in 2.224.1 · 2.220.31

#1110600

Fixed an issue with the report count when using read/write permissions for reports

Also in 2.224.1 · 2.220.41

#1138491

Fixed an issue with custom API method custom fields on the new ticket screen

Also in 2.224.1 · 2.220.31

#1137601

Fixed an authentication error with Sage Business Cloud

Also in 2.224.1 · 2.220.31

#1133362

Fixed an issue when cloning services if you have a group of service subscribers set

Also in 2.224.1 · 2.220.21

#1122685

Resolved an issue with orphaned Customer Restrictions being left behind after deleting Custom Fields

Also in 2.224.1 · 2.220.31

#1132152

Added a role ID field in SailPoint to determine the unique identifier for import entities

Also in 2.224.1 · 2.220.26

#1143327

Fixed an issue with loading Labour Ready for Invoicing

Also in 2.224.1 · 2.220.23

#1131591

Fixed an issue with AI insights when using Opensearch

Also in 2.224.1 · 2.220.21 · 2.208.131

#1103413

Fixed an issue where Asset field mappings may not be applied correctly when using Asset Type Rules

Also in 2.224.1 · 2.220.21

#1119986

Added customer specific logging

Also in 2.224.1 · 2.220.32

#980109

Fixed an issue where HubSpot wouldn't sync decimal numbers for some regions

Also in 2.224.1 · 2.220.31

#1132715

Fixed a reporting service issue where agents without the "Can edit closed Tickets" permission were unable to print closed tickets

Also in 2.224.1 · 2.220.31

#1128818

Fixed an issue with quote line item tax

Also in 2.224.1 · 2.220.33

#1146267

Fixed an issue with time taken not being automatically populated when completing an appointment

Also in 2.224.1 · 2.220.21 · 2.208.131

#1119298

Fixed issue with $-who not populating on Client Mentions notifications

Also in 2.224.1 · 2.220.41

#1065342

Fixed an issue with rich text fields on asset/site fields

Also in 2.224.1 · 2.220.22

#1136164

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141670

Fixed an issue with deleting custom fields that are used in billing plan criteria

Also in 2.224.1 · 2.220.41

#1156863

Added a new booking duration type to asset resource booking

Also in 2.224.1 · 2.220.11

#1125135

This is a new option for the Booking Duration field when configuring an asset type for resource booking:


This allows users to check asset availability by selecting days on the left hand side calendar. They are then able to select these dates and times on right hand side. Availability will be checked for the date and time range they have selected.



Warning messages will show when there are no assets for that period as well as when users try to book start and end dates/times that are not within working hours (based on the resource booking hours set on the asset type).


Users will be able to book over non-working days and hours.

Fixed a typo within the Xensam integration configuration page

Also in 2.224.1 · 2.220.31

#1128711

Fixed an issue where field value restrictions were not applied correctly to the action level charge type field

Also in 2.224.1 · 2.220.31 · 2.208.131

#1119329

Fixed an issue with the service category field not loading for non-admins

Also in 2.224.1 · 2.220.41

#1142128

Resolved an issue with Invoices created from pro-rata automatically when a change is made using the wrong Item record and an incorrect Creation Date

Also in 2.224.1 · 2.220.41

#1146424

Fixed an issue with searching for a Ticket when logging quick time in certain cases

Also in 2.224.1 · 2.220.31

#1138016

Fixed an issue with the agent status colour when changing status

Also in 2.224.1 · 2.220.31

#1123302

Fixed an issue with DattoRMM webhook config not showing

Also in 2.224.1 · 2.220.31

#1120250

Fixed ticket list order not applying when ordering by Child Status

Also in 2.224.1 · 2.220.31

#1133841

Fixed an issue with some Gantt views refreshing and clearing their filters in rare cases

Also in 2.224.1 · 2.220.41

#1057679

Fixed an issue where Timesheet charge hours would display incorrectly when using Travel time

Also in 2.224.1 · 2.220.32

#1139670

Added a button to clear datetime ticket fields

Also in 2.224.1 · 2.220.41

#1146159

Added the ability to map Memory information in the Halo Asset Discovery integration

Also in 2.224.1 · 2.220.21

#1060098

Minor improvements to the Document Management area

Also in 2.224.1 · 2.220.41

#1140735

Fixed in issue pasting sharable links into rich text editor fields when using Firefox

Also in 2.224.1 · 2.220.21

#1113201

Fixed webhook/runbook logs not being automatically deleted

Also in 2.224.1 · 2.220.41 · 2.208.141

#1145623

Fixed an issue with unlinking and deleting ticket link types

Also in 2.224.1 · 2.220.41

#1113753

Fixed an issue with AI duplication prevention

Also in 2.224.1 · 2.220.31

#1129359

Fixed an issue with fields being set incorrectly when automatically creating a business application instance.

Also in 2.224.1 · 2.220.21

#1124976

Added extra exception handling to Virtual Agent failure step in Chat Bot flow

Also in 2.224.1 · 2.220.41

#1075670

Fixed issues with access control when cloning services

Also in 2.224.1 · 2.220.41

#1069393

Fixed an issue with the dependencies tab not showing

Also in 2.224.1 · 2.220.21 · 2.208.131

#1122978

Fixed an issue triggering ticket user updated events when using a portal token to update the ticket.

Also in 2.224.1 · 2.220.41

#1140964

Fixed issues with access control for custom email templates

Also in 2.224.1 · 2.220.31

#1099645

Fixed a rare rounding issue on invoice $-variables

Also in 2.224.1 · 2.220.31 · 2.208.131

#1126202

Fixed a minor issue with adding fields to action field lists

Also in 2.224.1 · 2.220.41

#1146073

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124900

Fixed misspelling in the agent timeout message

Also in 2.224.1 · 2.220.31

#1130929

Fixed an issue with the button to add a CRM note opening the wrong tab for users and sites

Also in 2.224.1 · 2.220.41

#1021333

Resolved an issue in multiple areas where only the first 1000 items would show in a list

Also in 2.224.1 · 2.220.21

#1120763

Fixed an issue with loading periodic history tickets on contracts

Also in 2.224.1 · 2.220.21

#1117196

Allowed SSO to work without the user having an email in the third-party in some cases

Also in 2.224.1 · 2.220.22

#1124065

Minor visual change to the software releases screen

Also in 2.224.1 · 2.220.34

#1146297

Fixed a permissions issue with using the edit service Halo API Action

Also in 2.224.1 · 2.220.23

#1138855

Fixed an issue with invoices synced to Sage Intacct not showing as posted

Also in 2.224.1 · 2.220.31

#1123811

Fixed issues with using Azure AI Translator to translate language packs

Also in 2.224.1 · 2.220.31

#1113110

Fixed an issue cloning assets that have linked services

Also in 2.224.1 · 2.220.21

#1125226

Added improved error handling for the Avalara integration and clients

Also in 2.224.1 · 2.220.31

#1117635

Added a boolean property "_disable_extra_matching" to the Users endpoint to disable username/email matching on existing users when posting with "_match_thirdparty_id" or "new_external_link" set

Also in 2.224.1 · 2.220.13 · 2.208.131

#1137790

Added the ability to map relationship types for parent, child, and sibling assets in SCCM imports

Also in 2.224.1 · 2.220.21

#786198

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121918

Added 'Change Status' to the lookup code dropdown

Also in 2.224.1 · 2.220.31

#1116219

Fixed various issues with the "previous period" Chart Comparison option on reports, including a problem where the values would not match the correct labels

Also in 2.224.1 · 2.220.21

#896310

Fixed an issue with Dynamic Field Visibility on checkbox asset fields

Also in 2.224.1 · 2.220.31

#1129509

Fixed a date formatting issue with counter date widgets on ticket dashboards

Also in 2.224.1 · 2.220.31

#1139663

Resolved an issue with the Action "Complete all appointments" failing to complete private appointments

Also in 2.224.1 · 2.220.21

#1094890

Fixed a display issue with the open/closed ticket search filter when "show a multiselect field instead of checkboxes" is enabled

Also in 2.224.1 · 2.220.31

#1131561

Fixed an issue validating mandatory rich text fields on assets

Also in 2.224.1 · 2.220.21

#1126077

Fixed an issue with using the other 1-5 fields for user matching with single sign-on when multiple users have the same email address

Also in 2.224.1 · 2.220.22

#1130965

Fixed an issue with ticket lists

Also in 2.224.1 · 2.220.41

#1145254

Fixed an issue with removing children from templates

Also in 2.224.1 · 2.220.31

#1138709

Fixed an issue with unsubscribing users from services when they log a ticket.

Also in 2.224.1 · 2.220.21

#1106986

Resolved an error sending SMS using Twillio causing Action SMS to fail to send

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141787

Fixed an issue where HubSpot sync could fail for some dates

Also in 2.224.1 · 2.220.33

#1146000

Fixed an issue with checking if an approver has approved in a previous step when added via delegation

Also in 2.224.1 · 2.220.21

#1111320

Fixed an issue with the asset resource booking setting 'Asset custom field filter' on the end user portal

Also in 2.224.1 · 2.220.31

#1121928

Fixed an issue with changing attachments with document KBs

Also in 2.224.1 · 2.220.41

#1141669

Resolved an issue with the V1 version of the Giacom integration importing Customer records when it is configured not to

Also in 2.224.1 · 2.220.32 · 2.208.131

#1141838

Fixed an issue where a quote would be split into multiple Sales Orders when a customer is selected at line level despite the customer matching the one set at quote level

Also in 2.224.1 · 2.220.31

#1132757

Fixed an error retrieving Microsoft Entra users when the site mapping filters by companyName

Also in 2.224.1 · 2.220.31

#1103845

Fixed an issue with recurring invoices in modal screens not correctly saving schedule changes in some cases

Also in 2.224.1 · 2.220.33

#1144957

Fixed an issue where non-Admins were unable to access N-Able Take Control via Asset links

Also in 2.224.1 · 2.220.31

#1059897

Fixed an issue with multiple share buttons appearing on article side menu searching

Also in 2.224.1 · 2.220.41

#1140779

Resolved an issue with an error being shown when invoicing a Sales Order line that has multiple downpayment records associated

Also in 2.224.1 · 2.220.9 · 2.208.117

#1127705

Fixed an issue with not being able to set service request details user access on asset-linked services

Also in 2.224.1 · 2.220.41

#1146352

Fixed an issue with billing rules extra filters display

Also in 2.224.1 · 2.220.21

#1110421

Fixed an issue with emails from the login screen

Also in 2.224.1 · 2.220.31

#1133835

Fixed an issue where Appointment types wouldn't display when having read-only access

Also in 2.224.1 · 2.220.31

#1099433

Fixed an issue with a field label in approval process configuration

Also in 2.224.1 · 2.220.31

#1131369

Added an option to set default End Date when raising Recurring Invoices from lines

Also in 2.224.1 · 2.220.31

#1128967

Fixed an issue that can occur when sending emails via SMTP

Also in 2.224.1 · 2.220.10 · 2.208.118

#1110104

Fixed issues with dynamic visibility for optional services

Also in 2.224.1 · 2.220.41

#1141779

Fixed an issue with adding an ad-hoc approver again after restarting an approval

Also in 2.224.1 · 2.220.34

#1146429

Fixed an issue with configuring Supplier Contract Automated tickets with multi-select custom field criteria

Also in 2.224.1 · 2.220.41

#1102100

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

Also in 2.224.1 · 2.220.21 · 2.208.131

#1117275

Fixed an issue with the 'Created By' column on purchase order lists

Also in 2.224.1 · 2.220.41

#1145376

Fixed an issue where the 'Save as New' report button would be visible in circumstances where it should not be

Also in 2.224.1 · 2.220.31

#1130111

Fixed an issue with incorrect fields showing on the SMS settings page

Also in 2.224.1 · 2.220.21

#1127095

Fixed default values not applying when adding a new row to a custom table

Also in 2.224.1 · 2.220.31 · 2.208.131

#1131594

Fixed an issue with popup notes being hidden unintentionally when others are outside their date range

Also in 2.224.1 · 2.220.41

#1122937

Fixed issue with loading assets with rich text asset fields when canned text is disabled

Also in 2.224.1 · 2.220.31

#1129371

Fixed an issue with asset matching field value not showing for DattoRMM

Also in 2.224.1 · 2.220.31

#1119349

Minor changes to the SailPoint IIQ integration

Also in 2.224.1 · 2.220.28

#1145754

1. Fixed an issue where additional matching was being performed on Users and Agents incorrectly.

2. Fixed an issue associating SailPoint Users to Halo Agents.

3. Customer-specific matching logic changes.

Fixed a visual issue when configuring mailbox authentication methods

Also in 2.224.1 · 2.220.31

#1064424

Fixed an issue with Send SMS to all subscribers not working for some mobile numbers

Also in 2.224.1 · 2.220.31

#783877

Resolved an issue with mappings for specific fields in the Sage Intacct Integration failing

Also in 2.224.1 · 2.220.41 · 2.208.141

#1142907

Fixed an error syncing users/agents via EntraID

Also in 2.224.1 · 2.220.33

#1143987

Updated Budget Type guide link

Also in 2.224.1 · 2.220.31 · 2.208.131

#1125781

Fixed an issue with approval fields not showing in the self-service portal

Also in 2.224.1 · 2.220.31

#1121145

Fixed an issue preventing the 'Convert this Prospect to a Customer' button from showing on a prospect opportunity.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1086686

Fixed an error that could occur when using Entra ID deltas on the DB integrator

Also in 2.224.1 · 2.220.31

#1137848

Improved logs for Auto Assign Next Ticket automation

Also in 2.224.1 · 2.220.41

#1144365

Resolved an issue that stops Downpayment Invoices from being created when using the configuration to only allow Sales Orders to be invoiced once consigned

Also in 2.224.1 · 2.220.41 · 2.208.141

#1141840

Fixed an issue with KB articles showing in search results incorrectly.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1097724

Allowed the shifts timeline line height to be configured

Also in 2.224.1 · 2.220.41

#1142870

Fixed an issue where pagination would be incorrect for the ticket attachment table

Also in 2.224.1 · 2.220.31

#1129868

Fixed an issue with searching tickets

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121392

Fixed an issue preventing searching services with AI

Also in 2.224.1 · 2.220.31

#1120111

Minor change to allow update of Action level Deferred Revenue fields

Also in 2.224.1 · 2.220.31 · 2.208.131

#1130109

Fixed an issue adding quote lines from another quote

Also in 2.224.1 · 2.220.23

#1139562

Fixed an issue with using a default for non-ticket date custom fields

Also in 2.224.1 · 2.220.31

#1112272

Improved the performance when viewing favourite services

Also in 2.224.1 · 2.220.31

#1127592

Minor performance enhancement when retrieving an individual device

Also in 2.224.1 · 2.220.21

#1121143

Fixed an issue with the feature to prevent load balance of new Tickets if there is a backlog of unassigned Tickets

Also in 2.224.1 · 2.220.41

#1144088

Additionally, two settings have been added to allow the unassigned backlog calculation to only include Tickets within the Ticket you are trying to assign's Team, Tickets of the same Ticket type as the Ticket you are trying to assign or both.

Improved loading tickets with related sales orders

Also in 2.224.1 · 2.220.23 · 2.208.123

#1129808

Fixed an issue retrieving remote session teams

Also in 2.224.1 · 2.220.42 · 2.208.141

#1170071

Fixed a possible error in the scheduling service when running on some EU culture settings

Also in 2.224.1 · 2.220.21

#1121574

Fixed issues with imported records timing out on long-running DB Integrator imports

Also in 2.224.1 · 2.220.10 · 2.208.118

#1124636

Fixed an issue where an error could be thrown when loading a new action on ticket details

Also in 2.224.1 · 2.220.32

#1143355

Added new Halo API Actions in runbooks

Also in 2.224.1 · 2.220.21

#1078207

New Halo API Actions:

  • Create Service
  • Edit Service

Fixed an issue with the default ticket source being inactive

Also in 2.224.1 · 2.220.31

#1128784

Fixed an issue with service visibility when a site restriction is set

Also in 2.224.1 · 2.220.31

#1124989

Fixed a performance issue / timeout error when updating custom fields with a large number of lookup values

Also in 2.224.1 · 2.220.41

#1138000

Fixed a display issue with the Followers field on the new ticket screen

Also in 2.224.1 · 2.220.31

#1132460

Fixed an issue with accessing event management configuration

Also in 2.224.1 · 2.220.34

#1133429

Fixed a "Knowledge Base" table incorrectly displaying on the Details tab of services

Also in 2.224.1 · 2.220.41

#1142231

Fixed an issue where custom buttons did not trigger runbooks on purchase orders

Also in 2.224.1 · 2.220.31

#1126092

Fixed an issue with being able to submit an approval for tickets that have already been rejected

Also in 2.224.1 · 2.220.31

#1110860

Fixed an issue where dates imported from a spreadsheet could come through as null

Also in 2.224.1 · 2.220.21

#1125064

Improved the resellerError from TechData Reseller when searching products in the Etilize catalogue

Also in 2.224.1 · 2.220.21

#1117762

Fixed issue with config tracking dashboards

Also in 2.224.1 · 2.220.41

#1141617

Fixed an issue when the Planning tab on Timesheets did not consider all day appointments

Also in 2.224.1 · 2.220.31

#1129685

Fixed an issue with Holiday allowances not updating on agent profile

Also in 2.224.1 · 2.220.21 · 2.208.131

#1114963

Resolved an issue with updates made to appointments removing Calendly generated Teams URLs in some cases

Also in 2.224.1 · 2.220.21

#1115819

Fixed an issue where DattoRMM Sites couldn't be imported as Clients

Also in 2.224.1 · 2.220.21

#1112471

Fixed an issue where Virima devices would fail to match to users

Also in 2.224.1 · 2.220.31

#1132748

Fixed an issue with loading the deliveries tab on webhooks/runbooks in certain cases

Also in 2.224.1 · 2.220.31

#1131610

Fixed an issue with clearing trial data

Also in 2.224.1 · 2.220.21 · 2.208.131

#1066205

Minor language pack improvement

Also in 2.224.1 · 2.220.31

#1127316

Fixed an issue with the /RemoteSession endpoint

Also in 2.224.1 · 2.220.35 · 2.208.132

#1169748

Fixed an owner notification being incorrectly sent when an action is copied onto an existing ticket

Also in 2.224.1 · 2.220.31

#1034778

Fixed an issue which could cause an error to be thrown when adding static distribution list users

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121600

Fixed a visibility issue with the 'Call on Microsoft Teams' button

Also in 2.224.1 · 2.220.31

#1129835

Fixed an issue with filtering tickets on date fields

Also in 2.224.1 · 2.220.41

#1140093

Fixed an issue where opportunity tickets created via email created new users instead of opportunity contacts/prospects

Also in 2.224.1 · 2.220.21

#1017926

Fixed an issue where “News article” was incorrectly displayed as an article type option when news articles are not enabled

Also in 2.224.1 · 2.220.31

#1105526

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

Also in 2.224.1 · 2.220.21 · 2.208.131

#1122702

Fixed action emails failing to send when the ticket is changed to an end-user with a mailbox override whilst the action form is open

Also in 2.224.1 · 2.220.31

#1122002

Fixed an issue with Automatic Sales Tax from Xero not applying to Halo invoices

Also in 2.224.1 · 2.220.31

#1123343

Fixed an issue saving fields against new approval steps

Also in 2.224.1 · 2.220.31

#1106810

Fixed an issue with incorrect error messages when testing mailbox/sms incoming/outgoing

Also in 2.224.1 · 2.220.41

#1146265

Fixed an issue where milestone config could be reverted when applying a milestone to a child ticket on a project

Also in 2.224.1 · 2.220.41

#1061583

Fixed an issue where the 'hide from ticket header' setting also hid appointment completion button

Also in 2.224.1 · 2.220.21

#1122752

Fixed an error when saving entities that use criteria groups, e.g. when modifying the field list of a ticket type

Also in 2.224.1 · 2.220.22 · 2.208.131

#1131641

Fixed a minor issue with database lookup automation logs

Also in 2.224.1 · 2.220.41 · 2.208.141

#1142224

Fixed a visual issue with alignment of category and date fields when creating new tickets

Also in 2.224.1 · 2.220.41

#1120521

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124879

Fixed an issue with the Integrator Last Sync variable for the Dynamics 365 CRM integration

Also in 2.224.1 · 2.220.41

#1144607

Fixed a rare issue when searching for tickets using the ID

Also in 2.224.1 · 2.220.31

#1138697

Fixed dynamic field visibility criteria values for Ticket Type and User Role failing to transfer when pushing changes between instances

Also in 2.224.1 · 2.220.31

#1132746

Fixed an issue that could incorrectly prevent some holidays from being submitted

Also in 2.224.1 · 2.220.31

#1137663

Resolved a floating point calculation issue regarding Prepay/Contract calculations

Also in 2.224.1 · 2.220.31 · 2.208.131

#1128480

Fixed an issue where setting a primary asset does not update related business applications as expected

Also in 2.224.1 · 2.220.21

#1121581

Fixed an issue with child tickets not creating from templates in certain scenarios after previously permanently deleting tickets

Also in 2.224.1 · 2.220.41

#1141058

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

Also in 2.224.1 · 2.220.21 · 2.208.131

#1118908

Fixed an issue deleting certain lookup codes

Also in 2.224.1 · 2.220.21

#1116723

Fixed users being linked to agents during imports despite the user being at site that is not linked to an organisation

Also in 2.224.1 · 2.220.32

#1125765

Fixed the slastate field being set incorrectly in the database when using a closure action with the "Private Note" field set

Also in 2.224.1 · 2.220.41

#1141213

Fixed issues with editing allowed asset type relationships

Also in 2.224.1 · 2.220.31

#1129623

Fixed an issue with ordering by certain input types via custom tables

Also in 2.224.1 · 2.220.31

#1117245

Fixed an external link error when importing Datto sites as clients

Also in 2.224.1 · 2.220.41

#1143869

Fixed an issue when double-clicking on the asset dependency diagram when viewing an asset as a service

Also in 2.224.1 · 2.220.31

#923580

Fixed an issue with importing assets through Halo Asset Discovery in certain cases

Also in 2.224.1 · 2.220.31

#1138815

Fixed an issue where users could be added as site contacts multiple times before saving

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121678

Fixed various minor issues with language packs

Also in 2.224.1 · 2.220.41

#1141828

Fixed an issue with mandatory fields with agent booking on the new ticket screen on the self service portal

Also in 2.224.1 · 2.220.31

#1097737

Fixed an issue where Quotation custom fields with customer visibility restrictions wouldn't display correctly

Also in 2.224.1 · 2.220.31

#1136541

Fixed a "duplicate field selected" error when importing Salesforce entities with certain field mappings

Also in 2.224.1 · 2.220.41

#1143501

Fixed an issue with remaining holiday allowance not updating on agent profile after cancelling holiday

Also in 2.224.1 · 2.220.23

#1138904

Fixed an issue with not being able to update translations

Also in 2.224.1 · 2.220.31

#1129736

Fixed existing users failing to link to agents when automatic linked user management is enabled

Also in 2.224.1 · 2.220.31

#1129974

Fixed issues with approval process and approval rule config tracking

Also in 2.224.1 · 2.220.41

#1146386

Fixed a minor language pack issue on FAQ Lists

Also in 2.224.1 · 2.220.31 · 2.208.131

#1137956

Fixed an issue with using Dynamic SQL lookup fields on user actions

Also in 2.224.1 · 2.220.31

#1101006

Fixed an issue with the latest note displayed against approvals

Also in 2.224.1 · 2.220.21 · 2.208.131

#1087232

Fixed an issue with config tracking changes to user roles

Also in 2.224.1 · 2.220.41

#1130676

Fixed an issue where deleting sales orders left links on related purchase orders

Also in 2.224.1 · 2.220.31

#1125952

Fixed an issue where a 500 could be returned when subscribing to a mailbox

Also in 2.224.1 · 2.220.21 · 2.208.131

#1117229

Added an extra check/logging for document knowledge base scanning

Also in 2.224.1 · 2.220.31

#1128772

Resolved an error thrown when import Xero Customers

Also in 2.224.1 · 2.220.22

#1128901

Fixed an issue where Addigy button on devices wouldn't display correctly

Also in 2.224.1 · 2.220.21

#1123088

Minor performance improvements

Also in 2.224.1 · 2.220.31

#1123733

Fixed an issue with displaying service category backgrounds on the self-service portal

Also in 2.224.1 · 2.220.41

#1072333

Resolved an error importing Subscriptions from the ALSO integration when using the in-application import

Also in 2.224.1 · 2.220.31 · 2.208.131

#1131971

Fixed a couple of invoicing issues

Also in 2.224.1 · 2.220.31

#1137672
  1. Fixed an issue with SO Invoicing not working when not grouping Sales Orders by client in some cases
  2. Fixed an issue with adding new CSP Licences as Invoice Lines not working in some cases

Fixed an issue where certain invoice columns were not filterable

Also in 2.224.1 · 2.220.31

#1119909

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

Also in 2.224.1 · 2.220.21 · 2.208.131

#1118968

Resolved an issue with only the first 50 Contracts loading when creating Ticket Rule criteria records

Also in 2.224.1 · 2.220.31 · 2.208.131

#1129758

Fixed an issue with OpenAI Virtual Agent erroring when using functions using the Assistants API

Also in 2.224.1 · 2.220.22

#1130896

Fixed an issue with the last sync date for reports not being set

Also in 2.224.1 · 2.220.41

#1146445

Fixed an issue with viewing ticket lists on the portal as a supplier

Also in 2.224.1 · 2.220.31

#1121584

Fixed an issue with 'Only allow a User to submit a One-Click Feedback response once per Ticket' setting

Also in 2.224.1 · 2.220.31

#1103358

Resolved an issue with an additional minute showing for a prepay action when the balance is exceeded by one minute

Also in 2.224.1 · 2.220.31 · 2.208.131

#1130078

Fixed an issue with including Created By, Created Date, Last Updated, or Updated By in asset column profiles

Also in 2.224.1 · 2.220.31

#1129392

Added a setting to select the method to determine the Accepted Status of Optional Quote Lines that have been added from another Quote

Also in 2.224.1 · 2.220.21

#1123592

Added the "Server Roles" field to Kaseya VSA X device field mappings

Also in 2.224.1 · 2.220.31

#1127637

Resolved an issue with Device/Asset imports processing via the Integrator when not enabled in the Integration but the Asset/Devices option is selected for the "Entities to import"

Also in 2.224.1 · 2.220.41 · 2.208.141

#1146678

Fixed an issue with report access tokens

Also in 2.224.1 · 2.220.21

#1117675

Fixed an issue with Dynamics Business Central not automatically syncing PO lines on initial creation in some cases

Also in 2.224.1 · 2.220.31

#1126096

Fixed an issue with the $-LASTNONSYSTEMACTION variable using incorrect actions

Also in 2.224.1 · 2.220.31

#1139991

Added static field mappings to the SailPoint integration

Also in 2.224.1 · 2.220.21

#1113624

These mappings are used to set a specific value for a certain Halo property. You will need to use the field name that is returned by the API when specifying which Halo field to update. The below example is for users and sets all imported users' web access level, active status, and a custom field:

Fixed a rare issue when using an action with system use set to “Delete My Appointments”

Also in 2.224.1 · 2.220.31

#1137795

Fixed an issue where deleting a User Role did not also remove the corresponding record from the External Link table

Also in 2.224.1 · 2.220.21

#1126039

Fixed an issue that could cause some NinjaOne assets not to import

Also in 2.224.1 · 2.220.31

#1128396

Fixed an issue with slack notification messages

Also in 2.224.1 · 2.220.21

#1048628

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124478

Removed the add to distribution button which was mistakenly displayed for supplier users

Also in 2.224.1 · 2.220.31

#1128959

Fixed ticket rules failing to apply custom field values when the ticket is logged by an end-user or integration

Also in 2.224.1 · 2.220.41

#1138809

Fixed an issue with pushing role changes between connected instances

Also in 2.224.1 · 2.220.41

#1146121

Fixed an issue with using values of 0 or lower within risk scoring calculations

Also in 2.224.1 · 2.220.31

#1132124

Fixed an issue with billing plan filter criteria not working in rare cases

Also in 2.224.1 · 2.220.31

#1119957

Fixed an issue with customer trading names being incorrectly overwritten by other integrations

Also in 2.224.1 · 2.220.21

#1118985

Fixed the Swagger documentation for the Tickets and Actions endpoints

Also in 2.224.1 · 2.220.31

#1122850

Fixed an issue where Workflow rules could set Workflow steps incorrectly

Also in 2.224.1 · 2.220.31

#1137303

Added GUID to Action auditing

Also in 2.224.1 · 2.220.31

#1129209

Fixed an issue with creating canned text for a specific agent

Also in 2.224.1 · 2.220.21

#1107843

Resolved an issue with Deferred Revenue failing to process from the Ready For Invoice List

Also in 2.224.1 · 2.220.31

#1129664

Fixed custom table rows being cleared when applying a ticket template

Also in 2.224.1 · 2.220.31 · 2.208.131

#1135377

Fixed an issue where Appointment Type could be updated without the correct permissions

Also in 2.224.1 · 2.220.33

#1145958

Fixed an issue with some KB articles not showing on FAQ lists

Also in 2.224.1 · 2.220.31

#1131839

Resolved an issue with Reports failing to show grouped lines when the grouped column is using a Name different to the report column name

Also in 2.224.1 · 2.220.31

#1131759

Fixed an issue with ticket category group restrictions

Also in 2.224.1 · 2.220.21

#1088453

Resolved an issue with an error thrown when loading Quickbooks Terms where a term as a percentage applied.

Also in 2.224.1 · 2.220.41 · 2.208.141

#1140737

Fixed an issue where Billing Templates sometimes wouldn't add a Billing Plan Combination for all contracts

Also in 2.224.1 · 2.220.31

#1134151

2.220.7

Dec 15, 20251 added · 1 fixed

Fixed several issues with recurring invoice bundles

#1127211

Added more settings to configuration search

#1111992

2.220.6

Dec 15, 20254 fixed

Fixed an issue where Items could be created against Item Groups with read-only access

#1126738

Fixed an issue with searching service details on the self service portal when a service can belong to many categories

#1125696

Resolved an issue with Invoice creation giving an error when multiple Agents are creating Invoices at the same time

Also in 2.220.6 · 2.208.115

#1124736

Resolved an issue with the rollback function for continous type meter readings failing to set the quantity correctly.

#1126150

2.220.5

Dec 15, 20259 fixed

Fixed an issue with external link matching with agent roles

#1118969

Fixed an issue with copying from invoice lines not working in some cases

#1119464

Fixed some minor issues with new hubspot import functionality

#1125652

Resolved an issue with the rollback function for meter readings failing to use the correct tiered pricing

#1124241

Fixed an issue with using the end user virtual agent function 'Search Tickets'

#1124154

Fixed an issue when editing Asset Groups from the treeview

#1125541

Fixed an issue with viewing date ranges on timesheets where the end date is the other side of a DST switch.

#1117251

Fixed a minor issue with deleting services

#1125661

Fixed an issue with ad-hoc notifications when sending to more than 100 agents

Also in 2.220.5 · 2.208.113

#1124643

2.220.4

Dec 12, 202511 fixed · 1 removed

Fixed an issue where Item Groups couldn't be created

#1122255

Fixed an issue with the new default status for cloned quotes setting

#1124008

Fixed an issue with asset fields for column profiles on the self service portal

#1121609

Fixed an issue with ticket type child templates not applying

#1123064

Fixed minor visual issues with Ticket List Criteria Groups

#1123148

Resolved an issue with a blank line causing an error during CSP Consumption Invoice import

#1123416

Fixed a few issues with searching service request details on the portal

#1123882

Fixed an issue with anonymous Knowledgebase votes

#1123764

Fixed an issue with loading lists of ticket attachments

#1119398

Fixed minor visual issues with searching settings in configuration

#1121502

Fixed a display issue with Knowledge Base voting as an anonymous User

#1123815

Removed a duplicated setting in Project Settings

Also in 2.220.4 · 2.208.121

#1114764

2.220.3

Dec 10, 20259 fixed

Fixed an issue with using custom field validation

#1120101

Resolved an issue with an error when generating recurring invoices with lines linked to asset/user quantity

#1120232

Fixed a null error when updating assets

Also in 2.220.3 · 2.208.121

#1120987

Fixed an issue with Twilio country codes when making calls

Also in 2.220.3 · 2.208.112

#1119493

Resolved an error when creating a Ticket from a Sales Order using a Ticket Template

#1120147

Fixed and issue with Agent Transfer Timeout and Wait Messages in Live Chat

#1120339

Fixed an issue with using the "AI Response" action in chat

#1121625

Fixed an issue with tracking changes to assets

#1120021

Fixed an issue with searching services in the self-service portal

#1121716

2.220.2

Dec 8, 20254 fixed

Resolved an error during upgrader to version 2.220

#1117595

Fixed an issue upgrading to 2.220.1

#1117715

Resolved an error loading Ticket lists when the option is enabled for using additional Agents assigned to Tickets

#1117594

Fixed an issue opening invoices

Also in 2.220.2 · 2.208.121

#1117735

2.220.1

Dec 3, 202535 added · 6 improved · 91 fixed · 1 removed

Improved the display of the status icon, priority, and agent columns in self-service portal ticket lists

#1069797


They now display more similarly to the agent columns.


Resolved an issue with a report timezone failing to adjust the end date used

#1111999

Fixed an issue with Twilio default area codes not applying

Also in 2.220.1 · 2.208.112

#1106888

Fixed an issue where emails send from the auth server could timeout

Also in 2.220.1 · 2.208.121

#1068625

Added Override Mailbox functionality to scheduled reports

#703967

Added a new runbook step type to end the current runbook and start a new one

#772258

On a runbook step, you can now add the new action type to "Start a new Runbook."


This will allow you to chain runbooks such that when one ends, the next one starts 

Fixed issues with SailPoint timing out

#1112313

Resolved an issue with recieving an error when saving a Canned Text item to your favourites, even though the save process is successful

#1114653

Fixed an issue where the charge rate would not show when logging quick time against an opportunity

Also in 2.220.1 · 2.208.121

#1095913

Added a hint to approval process setting

#1070423

Resolved an issue with cost for Cost Only lines failing to be taken into account for Invoice profit calculations

#1109691

Fixed a minor issue with the "requires attention" status

#1110825

Added new settings to the Defaults tab on Field Groups to set a default tab and read/modify restrictions

#1025422

Fixed a rare issue where Incomplete Timesheet notifications wouldn't send

#1114374

Fixed an issue where imported CSP Licences wouldn't match to Users

Also in 2.220.1 · 2.208.121

#1106827

Fixed an issue deleting workflow history when clearing ticket data

Also in 2.220.1 · 2.208.121

#1113843

You can now search all configuration settings

#1063563

Currently, settings within integration pages will not be searched.


An eye icon will appear next to any setting that has visibility conditions, indicating that the setting itself may be hidden on the page depending on the value of another setting.



Fixed an issue where Custom Lookup fields could display without values on the Self-Service Portal when Client Restrictions were set

#1114541

Fixed an issue with deleting assets when using maintenance windows

#1105947

Fixed an issue with user imports with licences rarely causing duplicate pro-rata lines

Also in 2.220.1 · 2.208.121

#1026581

You can now restrict read/update of FAQ list fields based on Agent Role

#1092687

Fixed an issue with additional agent permissions not applying to tickets

#1092823

Added the setting 'Automatically apply the following template' at action level

#1066593

Fixed issue with Prospect sites not displaying

#1110905

Added settings to prevent the change of the end user during approval

#1063542

You can now prevent the user of a ticket from changing it if the ticket is pending an approval process outcome 

This setting is found in the Approval Processes Settings 


This behaviour can be overridden at the ticket type level 


Fixed an issue that prevented outgoing emails from the Gmail sales mailbox

#1065334

Resolved an issue with deletion of a project incorrectly deleting assocated sales orders when permanent ticket/project deletion is enabled

Also in 2.220.1 · 2.208.121

#1113622

You can now view which Sites a User is a Site Contact for on their User record

#1088051

A table of Sites can be found in the User's preferences tab, within the Site Level Notifications group.

You can now allow anonymous voting on the Self Service Portal

#1065189

Fixed a minor issue with adding visibility conditionals to optional items on services

#1108594

Fixed an issue where invalid SQL lookup values in custom fields could cause an error

#1107185

Added the $~INVOICEINTERNALNOTE variable

#1106871

Fixed an issue with checking maintenance windows when submitting actions

#1111253

Updated Meter tier pricing to allow up to 5 decimal places

#1105773

You can now hide article ratings on the portal without disabling article voting

#1065059

The functionality previously controlled by “Hide Article Ratings” has been split into two separate settings. The new “Disable Article Voting” option hides article ratings and prevents users from voting, while “Hide Article Ratings” now hides the rating display but still allows users to vote on Knowledge Base articles


Fixed an issue where enabling the site field "is stock location" would not be audited

Also in 2.220.1 · 2.208.121

#1104763

Resolved an issue causing Expense lists to not be able to be ordered by Agent Name

Also in 2.220.1 · 2.208.121

#1104868

Fixed an issue with field visibility conditions getting removed when editing ticket types

#1106057

Resolved an issue with Xero payment webhooks creating a payment in Halo then deleting it and adding a new one very quickly after

Also in 2.220.1 · 2.208.121

#1104861

Added the ability to map departments within user SQL imports

#1011853

Fixed an issue where Software Releases wouldn't create when version was too large

Also in 2.220.1 · 2.208.121

#1110681

Resolved an issue with Agent signature creating a duplicate attachment with the incorrect name (Signature.jpg)

#1109724

Added 2 new runbook variables: last_response_code and last_response_error

#1043612

last_response_code returns the HTTP status code of the last request made by the runbook.

last_response_error returns the error message if the status code was a failure. For example 401 will return "Unauthorized". If the result was 400 Bad Request, then the response body will be checked for an error message.

Added user access restrictions to service request details

#935454

There is a new setting that can be enabled within Configuration > Service Catalogue, under the "Catalogue" section:

Once enabled, this will show the user access table that is also present on Services and Categories, when adding or editing a Service Request:




If a User does not have access to any Service Requests for a given Service, they will be unable to view that Service Request in the Service catalogue. They must also have access to the Service itself.

Added the ability to hide the generate asset tag button for all asset types when creating an asset

#1006787

Fixed an issue deleting assets if maintenance windows are enabled

#1107001

Fixed an issue processing create and update events received in close proximity for the same entity in the incoming webhook service

#1078337

Fixed an issue where deleting a ticket could sometimes delete unrelated Event records

#1101319

Minor changes to descriptions for the Item property "Do not track stock" to better explain it's function

#1114365

Resolved an issue with using the NinjaOne device import when choosing an induvidual organisation's devices to import

Also in 2.220.1 · 2.208.121

#1104190

Fixed an issue where agents received repeated incomplete timesheet notifications

#1107169

Fixed an issue where Qualification matching could error

Also in 2.220.1 · 2.208.121

#1106518

Fixed an issue where Distribution Lists and Mail Campaigns would just show the ID when in tile view

Also in 2.220.1 · 2.208.121

#1112752

Fixed a connection failure when using the test button on Dynamic SQL Custom Fields that use a different DB connection

#1111352

Resolved an issue where the minimum total for an invoice is not used correctly when calculating meter invoices

Also in 2.220.1 · 2.208.121

#1088292

Added access control to Product Groups

#842571

You can now set a default note against a product bundle

#1085601

Fixed an issue with the quotation variables not populating on quote PDFs

#1115162

You can now map SyncroMSP custom fields for assets

#496232

SyncroMSP Custom Fields supported include:

  • Text
  • Text area
  • Date
  • Checkbox
  • Dropdown

Fixed an error when importing dashboards from JSON

#1110800

Fixed an issue where the agent timeout in the chat could wait for longer than configured

Also in 2.220.1 · 2.208.121

#1108220

Fixed a rare issue where Exchange Calendars wouldn't sync when using the App Impersonation connection method

#1100215

Added the ability to map warranties in the Halo Asset Discovery Integartion

#810920

Fixed a Minor UI issue with the Workflow Preview screen

Also in 2.220.1 · 2.208.121

#1104725

Fixed an issue with the Hopewiser integration when it is used by anonymous users

Also in 2.220.1 · 2.208.121

#1103895

Removed time input from recurring invoice schedules and fixed a UTC issue with next creation date calculation.

#1105582

Fixed an issue with ready for invoice generation of sales order failing in some cases

#1106526

Fixed an issue with syncing email template changes between instances.

Also in 2.220.1 · 2.208.121

#1090056

Fixed an issue where importing SKU on Quotation Lines wouldn't import Item link

Also in 2.220.1 · 2.208.121

#1108290

Fixed an issue with bulk editing tables

#1011645

Fixed an issue with service user access exclusions

#1108587

Added various SLA related fields to Column Profiles

#1104799

The following fields/columns are now available:

  • Respond By Date
  • Response Date
  • First Respond By Date*
  • First Response Date
  • SLA State
  • SLA Response State
  • SLA First Response State*

*These are new database fields which can now be used in reporting with the following column names: ffirstrespondbydate, fslafirstresponsestate

Added an action setting that defines how the user is determined on a ticket when creating child, parent, or related tickets

#804332

On an action, you can now determine the New Ticket User creating child, parent, or related tickets

This will allow you to specify on the action who the end-user should be when creating child, parent, or related tickets

Fixed an issue with viewing password fields on the portal

Also in 2.220.1 · 2.208.121

#1100926

Fixed an issue with editing user access on services before saving

#1108591

Fixed a potential issue with configuring a Virtual Agent with Azure OpenAI

#1106103

Added an option to Distribution Lists to determine which User email field to send emails to

#1108508

Also applies to Mail Campaigns using the Distribution List

Fixed an issue with removing the percent increase period value from recurring invoices

#1108989

Fixed the "Determine CAB from a custom field" approval type failing when triggered via an Approval Rule

Also in 2.220.1 · 2.208.121

#1111809

Fixed an issue with updating customer details in SnelStart

#1099584

Fixed an issue which could occur when trying to save a Ticket Rule with no criteria

#1103839

Fixed an issue with Sage Intacct fieldmappings rarely not populating

Also in 2.220.1 · 2.208.121

#1109790

Fixed monitored business applications not showing within the monitored services against a ticket

#1113667

Added "has a value" and "does not have a value" filter options to Ticket Lists

#1080062

Fixed an issue where a series runbook could run in parallel if triggered twice in quick succession

Also in 2.220.1 · 2.208.121

#1112734

Fixed actions failing with an invalid ticket type error when the agent doesn't have access to the action's default ticket type

Also in 2.220.1 · 2.208.121

#1101466

Fixed an issue with clicking the "All Articles" button

Also in 2.220.1 · 2.208.121

#1105523

Added fields to the LiveChatHeader table to store the date the First Agent joined a live chat and the time in minutes the User spent queueing for an Agent

#1112870

The Fields area:

  • LCHdatetimeagentjoined - Date time
  • LCHqueuetime - Decimal in minutes

Additionally, when using the Wait time calculation method of Average queue time, the calculation will now be more performant as it is using the new fields above. Please note if you are using this calculation method, it will be inaccurate for a period of time after this upgrade occurs whilst new data is gathered to calculate the wait time.

Fixed an error in the task scheduler when using a comma decimal separator.

Also in 2.220.1 · 2.208.121

#1107353

Added a setting to determine how the status of a cloned quote is set

#1105692

Fixed a minor issue with changing the assigned agent on a ticket without an SLA

Also in 2.220.1 · 2.208.121

#1113761

Added link to Halo University within the Help menu

#1108328

Added Insert Canned Text option for rich text fields when changing the Service Status

#1044325

Fixed an issue where chat Wait Messages could cause a chat to end abruptly

#1116374

Added a setting to Column Profiles to allow customisation of the text displayed on calendar events

#987983

There is a new setting on Column Profiles "Title for Calendar Events". Dollar variables can be used to display ticket information on the Calendar view, similar to the Tile and Kanban views.

Fixed two issues regarding contract balance

#639865
  1. Fixed an issue with $-CONTRACTHOURSREMAINING not displaying the same value as when shown on a ticket using the setting for show contract balance at ticket level.
  2. Improved the performance of the setting to show conrtact balance at ticket level

Added _match_additional_id property to entities that support _match_thirdparty_id

#1104757

This allows the elthirdpartyadditionalid property to be set in the database.

_match_thirdparty_id must still be included

Fixed an issue where price could use hours instead of amount when enabling 'Use amount instead of hours' on Contracts

Also in 2.220.1 · 2.208.121

#1106129

Resolved an issue with Action Custom Fields failing to show when configuring Fields Group Field visibility for Actions

Also in 2.220.1 · 2.208.121

#1111178

Added the option to remove the ticket summary from "linked to ticket" records in an asset's change history

#1105329

Fixed an issue when rounding to increment before applying multipliers on Actions

#1112117

Fixed an issue where opportunity phone numbers displayed incorrectly after ticket creation

Also in 2.220.1 · 2.208.121

#1101734

Fixed an issue with loading subsequent pages of an Asset's change history

Also in 2.220.1 · 2.208.121

#1098568

Minor change to the rule criteria for "Assigned Agent Status is Offline" to better clarify how it functions

#1115279

Fixed issue with item bundle descriptions

#1116139

Updated Meter tier pricing to allow up to 4 decimal places

Also in 2.220.1 · 2.208.121

#1109714

Fixed an issue where deleting a linked item did not clear its link in the database

#1100853

Resolved an issue with end users being unable to cancel appointments from the self service portal

#1109806

Added access control to Asset Custom Tabs

#782421

This can be enabled by turning on the setting 'Use access control to determine tab visibility' in advanced settings.

Fixed an issue with the add to array option on a runbook

#1092526

Added Filter Groups to Ticket Lists

#979393

This allows you to add groups of filters to Ticket Lists which act as a logical OR. Therefore you can list tickets which match the filters of one group, or a different group so they can be viewed in the same list. You may have up to three Filter Groups per list.

Increased number of categories allowed to be used for AI categorisation

#1094788

Fixed an issue with importing custom attributes from Entra ID when using Deltas

Also in 2.220.1 · 2.208.121

#1086654

Fixed issue with impersonating Supplier Contacts

Also in 2.220.1 · 2.208.121

#1091461

Fixed an issue with timesheet notifications

#1108209

Resolved an issue with being unable to edit the credentials used for Application permissions type Exchange/Entra Calendar integration

#1107466

Fixed an issue where cloning a ticket with a third party ID set would fail to create a new ticket

#1106019

Fixed an issue where client level quote PDF template override would apply to purchase orders and sales orders

Also in 2.220.1 · 2.208.121

#1114637

Added a setting to the Azure AI Translator integration to allow users to translate live chat messages in the portal

#1062458

Fixed an issue with a label on a new Microsoft CSP product import setting

#1107216

Fixed an issue with adding sales mailbox emails to a new opportunity

#1104456

Fixed a minor issue with budget recalculation

Also in 2.220.1 · 2.208.121

#1101186

Fixed actions failing to update the ticket's custom field value when the custom field appears multiple times in the Ticket Type's field list

#1042283

Fixed an issue with lookups causing errors on tickets in certain cases

Also in 2.220.1 · 2.208.121

#1103865

Fixed an issue with clearing approval results

Also in 2.220.1 · 2.208.121

#1106165

Fixed an issue where editing Field Group defaults would not apply the changes to the field list if a save has previously occurred

#1110150

Fixed an issue with ticket ID sometimes being cleared when starting a chat from a ticket

Also in 2.220.1 · 2.208.121

#1010315

Resolved an error given when using Agent variables such as $ AGENTFIRSTNAME and $ AGENTLASTNAME when the action is a system action

#1105461

Added field hint to "don't allow new tickets via email" on mailbox level

Also in 2.220.1 · 2.208.121

#1103205

Fixed an error syncing invoice group lines to Fortnox.

Also in 2.220.1 · 2.208.105

#1116192

Fixed a minor issue with stock received webhooks

#1106474

Fixed an issue adding the to-do list to a ticket when applying a template to a ticket via the API

Also in 2.220.1 · 2.208.121

#1104068

Resolved an issue with linking prepay records to invoice lines failing to remove the link when the prepay is deleted

#1105222