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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.250.11

Unreleased

Released on Aug 27, 2026 · 74 updates

Resolved an issue with editing the Item Account links used as part of the Quickbooks Online integration

Also in 2.251.1 · 2.250.11 · 2.236.121

#1448430

Fixed an issue with using the agent and customer signature $ variables in some actions

Also in 2.251.1 · 2.250.11 · 2.236.121

#1448150

Resolved an issue with Hubspot line items from Deals failing to match to an existing Halo Item when the line item does not have a product ID property in Hubspot

Also in 2.251.1 · 2.250.11 · 2.236.121

#1444358

Resolved an issue with Co-managed agents incorrectly inheriting user permissions from linked users by matching on the email address

Also in 2.251.1 · 2.250.11 · 2.236.121

#1443400

Resolved an issue with Projects failing to show in the review lists when using the new setting that allows billing of opportunites/sales

Also in 2.251.1 · 2.250.11 · 2.236.121

#1441102

Fixed an issue saving encrypted custom field values

Also in 2.251.1 · 2.250.11

#1440769

Resolved an issue with CSS failing to be used on PDF Cover Pages when using the Screen Type option "Print"

Also in 2.251.1 · 2.250.11 · 2.236.121

#1440682

Resolved an issue with Opportunity User changes failing to change to associated Quotations

Also in 2.251.1 · 2.250.11 · 2.236.121

#1440318

Fixed an issue with loading the release notes

Also in 2.251.1 · 2.250.11

#1439882

Allowed the Federated Credentials authentication option for Mailboxes

Also in 2.251.1 · 2.250.11

#1436338

Fixed issue with Article Draft attachments being deleted from S3

Also in 2.251.1 · 2.250.11 · 2.236.121

#1436334

Resolved an issue with automatic invoice generation failing to show the correct tax total in some cases on the invoice pdf when it is sent before AST is applied

Also in 2.251.1 · 2.250.11 · 2.236.121

#1223366

Fixed an issue where you could not unlink related tickets

Also in 2.251.1 · 2.250.11

#975052

Fixed an issue loading tickets with Teams Chats

Also in 2.251.1 · 2.250.11

#1449027

Fixed a rare issue where optional service icons could duplicate

Also in 2.251.1 · 2.250.11

#1448530

Fixed an issue with adding global runbook variables

Also in 2.251.1 · 2.250.11

#1448474

Fixed a display issue with Multi-select Columns

Also in 2.251.1 · 2.250.11

#1448314

Fixed a rare issue with loading Custom Fields of type Table

Also in 2.251.1 · 2.250.11 · 2.236.121

#1448047

Fixed an issue with a Linked Service's Access Control

Also in 2.251.1 · 2.250.11

#1447892

Fixed an issue with creating a new folder in document management

Also in 2.251.1 · 2.250.11

#1447890

Fixed an issue with 'Start an approval process' automations not moving the workflow step

Also in 2.251.1 · 2.250.11 · 2.236.121

#1447772

Fixed an issue with the Child Tickets column on the Query Builder

Also in 2.251.1 · 2.250.11 · 2.236.121

#1447424

Fixed an issue with showing rich text fields when booking a resource

Also in 2.251.1 · 2.250.11

#1447374

Resolved an issue with response SLA showing before the date/time the ticket was created when using Team level timezones and resetting response after user updates

Also in 2.251.1 · 2.250.11 · 2.236.121

#1447000

Fixed an issue with using Custom Fields in a Supplier Column Profile

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446938

Fixed Asset dependency error when creating a new Ticket on the End-User Portal

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446903

Fixed an issue with asset searching via barcode scanning

Also in 2.251.1 · 2.250.11

#1446821

Fixed an issue with Ticket Statuses not being excluded from Load Balance calculations when set to do so

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446777

Fixed the Details field not maintaining its width on a Custom Tab

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446542

Fixed a DNS resolution error when attempting to connect to the DBLookupService

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446288

Fixed a UI issue when viewing assets that have linked users

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446165

Fixed an issue with handling SQL errors from a Runbook SQL Action

Also in 2.251.1 · 2.250.11 · 2.236.121

#1446128

Fixed an issue with deleting Custom Fields

Also in 2.251.1 · 2.250.11

#1444856

Fixed some issues with Asset Type Rule Mappings

Also in 2.251.1 · 2.250.11 · 2.236.121

#1444780

Fixed an issue with changing the status of assets

Also in 2.251.1 · 2.250.11 · 2.236.122

#1444718

Added the option to prevent automations from using actions on tickets which are not allowed at workflow step level

Also in 2.251.1 · 2.250.11

#1444621

Fixed an issue where inactive group lines would still show in the group dropdown on recurring invoices

Also in 2.251.1 · 2.250.11

#1444476

Fixed an issue where non-admins were unable to create or update change windows

Also in 2.251.1 · 2.250.11 · 2.236.121

#1444365

Fixed the report query builder generating invalid syntax when using the following fields: Pay as you go Time Logged, Contract Time Logged, Pre-pay Time Logged, Billable Total, and Pre-pay Total

Also in 2.251.1 · 2.250.11 · 2.236.121

#1443833

Fixed an issue where the new user phone number mandatory check would apply to existing users

Also in 2.251.1 · 2.250.11 · 2.236.121

#1443777

Fixed an issue where the QBO default tax code would not apply to new customers

Also in 2.251.1 · 2.250.11

#1443766

Fixed a rare issue with selecting a service on new tickets.

Also in 2.251.1 · 2.250.11

#1443590

Fixed an issue with inaccessible tickets showing to agents in AI matched tickets

Also in 2.251.1 · 2.250.11

#1443458

Fixed an issue where item dimension values from Dynamics Business Central would not show

Also in 2.251.1 · 2.250.11

#1443229

Fixed an issue with incorrectly applying ticket templates on a child ticket created by an action

Also in 2.251.1 · 2.250.11

#1443109

Fixed an issue with the Items Issued field when creating new Tickets through the End-User Portal

Also in 2.251.1 · 2.250.11 · 2.236.121

#1442507

Fixed an issue with forecasting on tickets

Also in 2.251.1 · 2.250.11 · 2.236.121

#1442203

Fixed FAQ list saving for article draft automations

Also in 2.251.1 · 2.250.11

#1441841

Fixed a minor UI issue with the Chat Bot

Also in 2.251.1 · 2.250.11 · 2.236.121

#1441533

Resolved an issue with the incorrect stock movement records being added when selecting existing Assets as part of process purchase orders that are delivered directly to the user

Also in 2.251.1 · 2.250.11

#1441379

Fixed an issue with updating the Description and Resolution fields on KB Articles

Also in 2.251.1 · 2.250.11 · 2.236.121

#1441378

Fixed an issue where 'Select everything' would only select the current page on Ready For Purchasing

Also in 2.251.1 · 2.250.11

#1440746

Updated the guide link for Intune App Protection to the new version of the guide

Also in 2.251.1 · 2.250.11

#1440417

Fixed an issue with recurring pre-pay dates

Also in 2.251.1 · 2.250.11

#1440347

Fixed an issue where $-SUPPLIER_NAME would not populate

Also in 2.251.1 · 2.250.11

#1439450

Added additional error logging for Azure Sentinel webhooks

Also in 2.251.1 · 2.250.11

#1439216

Fixed an issue where workflow automation criteria were sometimes not evaluated

Also in 2.251.1 · 2.250.11 · 2.236.121

#1438291

Fixed an issue with sending credit notes when connected to Xero

Also in 2.251.1 · 2.250.11

#1437007

Added auditing to chat deletion

Also in 2.251.1 · 2.250.11

#1434485

Fixed an issue where Estimated Forecast could display incorrectly

Also in 2.251.1 · 2.250.11

#1431539

Fixed an issue where Attachment names wouldn't automatically be added as tags for new Tickets

Also in 2.251.1 · 2.250.11 · 2.236.121

#1430571

Fixed a selection of issues with Prepay v2

Also in 2.251.1 · 2.250.11

#1430434
  • Fixed an issue with recalculate prepay at contract level failing to save new expiry records
  • Fixed an issue with older prepay records not being included in calculations in rare cases
  • Improved performance on billing recalculation
  • Fixed several language pack issues surrounding prepay v2

Fixed an issue where milestones would not apply on scheduled and automated tickets

Also in 2.251.1 · 2.250.11

#1429517

Fixed an issue where a pre-pay contracts status would not change after the end date

Also in 2.251.1 · 2.250.11

#1427744

Fixed an issue where Top Level could not be filtered by name using the column header

Also in 2.251.1 · 2.250.11

#1385847

Fixed an issue where users were not added to assets when imported with Addigy

Also in 2.251.1 · 2.250.11 · 2.236.121

#1382315

Updated the MCP server to support the 2026-07-28 specification

Also in 2.251.1 · 2.250.11

#1381216

Fixed an issue with the order being ignored in the Gantt view

Also in 2.251.1 · 2.250.11 · 2.236.121

#1360379

Fixed an issue where payments may not sync from MYOB.

Also in 2.251.1 · 2.250.11 · 2.236.121

#1358301

Fixed an issue with trying to set an Attachment Note when using S3 Attachments

Also in 2.251.1 · 2.250.11 · 2.236.121

#1356950

Fixed an issue where Projects wouldn't display in Awaiting Review when enabling "Allow time on Sales Opportunities to be Invoiced"

Also in 2.251.1 · 2.250.11

#1284550

Fixed an issue where some grouped ticket list headers were not displaying the correct ticket count

Also in 2.251.1 · 2.250.11 · 2.236.121

#1241526

Removed a redundant setting in configuration

Also in 2.251.1 · 2.250.11

#1113760

Fixed an issue where the Appointment Type field would not follow the ticket type restrictions

Also in 2.251.1 · 2.250.11

#801209