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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.208.61

Unreleased

Released on Oct 9, 2025 · 82 updates

Resolved an issue with the calculated value of Invoice Total via the API incorrectly rounding midpoint values. The issue did not affect the UI, PDF generation or integrations.

Also in 2.212.1 · 2.208.61 · 2.196.131

#1064814

Fixed an ordering issue when looking at a list of stock bin locations

Also in 2.212.1 · 2.208.61

#1064327

Fixed an issue when saving a new Azure DevOps integration record

Also in 2.212.1 · 2.208.61

#1064200

Fixed an issue where taxable field would display incorrectly when adding an adhoc item

Also in 2.212.1 · 2.208.61

#1064122

Fixed issue with names being cleared when updating an entity when using match external link

Also in 2.212.1 · 2.208.61

#1063827

Fixed an issue where restricted Charge Types could be selected as the Agent Default Charge Type

Also in 2.212.1 · 2.208.61

#1063590

Fixed an issue cloning items with non-unique names

Also in 2.210.5 · 2.208.61

#1063265

Resolved an error given when recalculating prepay in the background

Also in 2.212.1 · 2.208.61

#1063234

Fixed an issue with $-status variable not populating correctly when used in approval outcome emails

Also in 2.212.1 · 2.208.61

#1063002

Fixed an issue where $-DUEDATE would display incorrectly

Also in 2.212.1 · 2.208.61

#1062912

Fixed an issue with the 'Status after reject' approval process step setting

Also in 2.212.1 · 2.208.61

#1062171

Fixed an issue with Full Text Search with Ticket References

Also in 2.212.1 · 2.208.61

#1061958

Added "Authorization" as a fallback default header if none is specified when processing incoming events

Also in 2.212.1 · 2.208.61

#1061949

Resolved issue with device import using SentinelOne failing to match correctly on the specified identifier

Also in 2.212.1 · 2.208.61

#1061685

Fixed category restrictions not being applied when you have a blank partial match restriction

Also in 2.212.1 · 2.208.61

#1061501

Fixed a minor issue with profit totals on the invoice detail screen

Also in 2.210.3 · 2.208.61

#1061074

Fixed an issue with article linking expanding the wrong FAQ list when the article is in multiple lists

Also in 2.210.3 · 2.208.61

#1061067

Fixed an issue where ticket type fields would not show when changing the ticket type through a ticket rule on the agent side new ticket screen

Also in 2.212.1 · 2.208.61

#1060983

Resolved an issue with being unable to submit timesheets for actions that start at midnight

Also in 2.212.1 · 2.208.61 · 2.196.131

#1060623

Fixed an issue when end-users were unable to log tickets despite turning on the 'End users can access this Ticket Type' setting

Also in 2.212.1 · 2.208.61

#1060403

Minor changes to the date dependency layout on a project

Also in 2.212.1 · 2.208.61

#1060383
  • Dependant Project and Project have had positions flipped for a more consistent UI
  • Subject will be appended to the Project ID in the dependency table

Fixed an issue with CSP Subscription Pricing not importing in rare case

Also in 2.212.1 · 2.208.61

#1060308

Resolved an issue with "Ctrl + P" key combination failing to print the Ticket PDF when viewing a Ticket

Also in 2.212.1 · 2.208.61

#1060284

Removed the Beta icon from some settings

Also in 2.212.1 · 2.208.61

#1060110

Fixed an issue that prevented automatic user creation when no match was found in a multi-tenant connection using Entra SSO

Also in 2.212.1 · 2.208.61

#1060073

Resolved an issue with the appointment type failing to update the appointment agent status

Also in 2.212.1 · 2.208.61 · 2.196.131

#1060069

Fixed a minor issue with configuring the get report data MCP custom function

Also in 2.210.3 · 2.208.61

#1059952

Fixed an issue where Opportunities could order by Company name incorrectly

Also in 2.212.1 · 2.208.61

#1059875

Resolved an issue with prepay not given an Invoice Date when creating an invoice from ready for invoicing and not using an accounting integration

Also in 2.212.1 · 2.208.61 · 2.196.131

#1059726

Fixed a minor issue with the monitoring events logs

Also in 2.212.1 · 2.208.61

#1059652

Fixed an issue where the charge rate on quick time wouldn't show if the ticket type is not visible in lists for Agents

Also in 2.212.1 · 2.208.61

#1059388

Fixed Text, Date and Time custom fields not having their values made bold when "Make label and value bold" is enabled

Also in 2.212.1 · 2.208.61

#1059271

Fixed a CRM note formatting issue

Also in 2.212.1 · 2.208.61

#1059098

Fixed an issue with dashboard filters not applying correctly

Also in 2.212.1 · 2.208.61

#1059092

Fixed "Make label and value bold" for Asynchronous Lookup Fields

Also in 2.212.1 · 2.208.61

#1059060

Fixed an issue with $-CONTRACTCONTACT variable not populating when sending email from the contract screen

Also in 2.212.1 · 2.208.61

#1058889

Fixed an issue with ServiceNow Team mappings

Also in 2.212.1 · 2.208.61

#1058741

Fixed incorrect KB Links appearing in report schedule window

Also in 2.212.1 · 2.208.61

#1058558

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

Also in 2.212.1 · 2.208.61 · 2.196.131

#1058430

Fixed an issue with config tracking ticket link type column profile overrides

Also in 2.212.1 · 2.208.61

#1058423

Fixed a rare "cannot read properties of null" error in the UI

Also in 2.212.1 · 2.208.61

#1058246

Resolved an issue with the Giacom integration incorrectly creating new subscriptions when the purchase price is updated

Also in 2.212.1 · 2.208.61 · 2.196.131

#1058186

Fixed an issue with action field values updating through lookups when set to read only

Also in 2.212.1 · 2.208.61

#1058153

Fixed a minor issue with importing customers via the HubSpot integration

Also in 2.212.1 · 2.208.61

#1058100

Added a hint for a Mailbox's "Enabled" setting

Also in 2.212.1 · 2.208.61

#1057771

Fixed a rare issue where agents would not be able to view any teams

Also in 2.212.1 · 2.208.61

#1057678

Fixed an issue with dynamic list tree drop down fields not clearing when their value become invalid

Also in 2.212.1 · 2.208.61

#1057521

Fixed an issue with generating a new knowledge base link on the self service portal

Also in 2.210.5 · 2.208.61

#1057469

Fixed some minor issues with the new QuickBooks Online setting to link multiple items in QuickBooks Online to one item in Halo erroring in rare case

Also in 2.210.5 · 2.208.61

#1057314

Minor language pack improvement

Also in 2.212.1 · 2.208.61

#1057113

Added Active as an available column for Custom Asset Column Profiles

Also in 2.212.1 · 2.208.61

#1057099

This will only be visible when you toggle Show Inactive Assets

Fixed an issue where Stripe payments couldn't be saved on the Self-Service Portal

Also in 2.212.1 · 2.208.61

#1057040

Fixed an issue with processing dollar variables in a default note on an action

Also in 2.212.1 · 2.208.61

#1056746

Resolved an issue with the default sort order for Quotes and Orders ascending instead of descending in ID order

Also in 2.212.1 · 2.208.61 · 2.196.131

#1056607

Fixed an issue with agent name display on new tickets when in read only

Also in 2.212.1 · 2.208.61

#1056568

Fixed a language issue with Alemba Migration

Also in 2.212.1 · 2.208.61

#1056443

Fixed an action staying open when moving to a new ticket through the search feature

Also in 2.212.1 · 2.208.61

#1056329

Fixed an issue with preventing ticket creation when the mailbox is CC'd

Also in 2.212.1 · 2.208.61

#1056237

Fixed an issue with connecting to an external database for dynamic SQL custom fields

Also in 2.212.1 · 2.208.61

#1056084

Fixed an issue with the approval buttons showing for users on the portal when viewing tickets after the process is finished

Also in 2.212.1 · 2.208.61

#1056068

Fixed an issue where a quotation bundle header could show periods as zero incorrectly

Also in 2.212.1 · 2.208.61

#1055310

Fixed several issues surrounding multi-currency

Also in 2.212.1 · 2.208.61

#1055052
  1. Fixed an incorrect language pack causing a bad description for a currency setting
  2. Brought invoice multi-currency in line with quotes
  3. moved a quote setting into currency as a result of the above
  4. Fixed issues surrounding price (undefined) showing in rare cases
  5. Fixed an issue with the incorrect converted price being used in some cases.

Fixed a minor issue with Dynamics Business Central group syncing not working as intended

Also in 2.212.1 · 2.208.61

#1053497

Increased the timeout when using the AI virtual agent

Also in 2.212.1 · 2.208.61

#1052579

Fixed an issue where dynamic distribution lists would not populate when sending a bulk email using an action

Also in 2.212.1 · 2.208.61

#1052429

Fixed column name not updating all relevant references when saving an existing report that uses the query builder

Also in 2.212.1 · 2.208.61

#1052353

Fixed an issue with date sent not populating when using Xero to send invoices

Also in 2.212.1 · 2.208.61

#1050052

Improved Item serialisation error logging

Also in 2.212.1 · 2.208.61 · 2.196.131

#1049847

Added check to make sure approval step hasn't changed before accepting an approval

Also in 2.212.1 · 2.208.61

#1049513

Fixed an issue with Pax8 Error handling showing the incorrect error in some cases

Also in 2.210.3 · 2.208.61

#1045270

Fixed an issue where building the address book cache could fail on very large datasets

Also in 2.212.1 · 2.208.61

#1044930

Fixed a minor issue with milestones added via the "Add to Project" sales order line

Also in 2.212.1 · 2.208.61

#1043844

Fixed an issue where it was not possible to add items to Purchase Orders from Sales Orders if Purchase Order approval was enabled

Also in 2.210.3 · 2.208.61 · 2.196.123

#1041490

Fixed SLA information being cut off when both progress bars display in the SLA ticket details widget

Also in 2.212.1 · 2.208.61

#1040263

Fixed an issue where Tax on Invoice Lines could display as 0 when editing lines

Also in 2.212.1 · 2.208.61

#1039690

Fixed an issue where Action with Travel time and Mileage wouldn't display in Awaiting Review

Also in 2.212.1 · 2.208.61

#1030377

Added a setting to batch link milestones and child tickets when using "Create Project" sales order line action

Also in 2.212.1 · 2.208.61

#1019370

Fixed an issue with the appointment scheduler view when adding appointments to a ticket via the client screen.

Also in 2.212.1 · 2.208.61

#1007585

Fixed an issue with asset type layout changes via config tracking

Also in 2.212.1 · 2.208.61

#998171

Added a setting to run the "Add to Project" order line action in the background

Also in 2.212.1 · 2.208.61

#955359

Fixed an issue with creating assets from a stock record not correctly linking the assets to the item.

Also in 2.212.1 · 2.208.61

#947910

Fixed issues with the language field when setting custom translations

Also in 2.212.1 · 2.208.61

#859189