Released on May 20, 2025 · 24 updates
Fixed a display issue when configuring Halo API Action runbook steps
Fixed a display issue when configuring Halo API Action runbook steps
Resolved an issue with Start and End Dates showing incorrectly on Billing Template billing plan combinations
Resolved an issue with Start and End Dates showing incorrectly on Billing Template billing plan combinations
Resolved an issue with the Prepay Event failing to fire correctly when prepay amount remaining goes below the threshold
Resolved an issue with the Prepay Event failing to fire correctly when prepay amount remaining goes below the threshold
Resolved an issue with Ticket level $ variables failing to populate on Charge Type/Rate Invoice lines
Also in 2.196.2 · 2.184.101
Resolved an issue with Ticket level $ variables failing to populate on Charge Type/Rate Invoice lines
Also in 2.196.2 · 2.184.101
Fixed an issue with using custom SAML attributes for user matching
Fixed an issue with using custom SAML attributes for user matching
Fixed an issue with using the target date & time field to trigger automations
Fixed an issue with using the target date & time field to trigger automations
Minor change to the name of the setting to control the requirement of Users to log in to approve or reject Quotations and Approval Processes
Minor change to the name of the setting to control the requirement of Users to log in to approve or reject Quotations and Approval Processes
Resolved an error with Pax8 subscription import when importing child/sub-subscriptions
Resolved an error with Pax8 subscription import when importing child/sub-subscriptions
Fixed an issue with using the column filters on the audit tab on Tickets
Fixed an issue with using the column filters on the audit tab on Tickets
Resolved an issue with Scheduler Appointments incorrectly removing Tickets from SLA hold
Resolved an issue with Scheduler Appointments incorrectly removing Tickets from SLA hold
Fixed an issue prventing runbooks from being tested with the "run now" button
Fixed an issue prventing runbooks from being tested with the "run now" button
Fixed runbooks and custom integrations not showing in the online repository
Fixed runbooks and custom integrations not showing in the online repository
Improved management of action restrictions on workflow steps
Improved management of action restrictions on workflow steps
Fixed issue with setting a reporting period on composite report schedules
Also in 2.196.2 · 2.184.101
Fixed issue with setting a reporting period on composite report schedules
Also in 2.196.2 · 2.184.101
Resolved an issue with the default Avalara Tenant being used on Invoices and Quotes instead of the Customer specific Tenant
Also in 2.196.2 · 2.184.101
Resolved an issue with the default Avalara Tenant being used on Invoices and Quotes instead of the Customer specific Tenant
Also in 2.196.2 · 2.184.101
Fixed an issue with action buttons in the overflow not working on earlier builds of v2.196
Fixed an issue with action buttons in the overflow not working on earlier builds of v2.196
Fixed an issue with notifications not obeying Agent level Client restrictions in some cases
Fixed an issue with notifications not obeying Agent level Client restrictions in some cases
Fixed an issue where Invoice Day option would display on Ticket Schedules
Fixed an issue where Invoice Day option would display on Ticket Schedules
Fixed an issue where the $-faultid variable would not populate within dynamic selection action custom fields
Fixed an issue where the $-faultid variable would not populate within dynamic selection action custom fields
Fixed an issue with Quoter matching on deleted opportunities
Fixed an issue with Quoter matching on deleted opportunities
Fixed an issue marking all notifications as read
Fixed an issue marking all notifications as read
Fixed a rare issue which could cause FAQ lists not to show
Fixed a rare issue which could cause FAQ lists not to show
Fixed an issue with the display of the user details form on the new ticket screen when in a small window
Fixed an issue with the display of the user details form on the new ticket screen when in a small window
Fixed an issue with clearing percentage markup/gross margin when editing items
Also in 2.196.2 · 2.184.101
Fixed an issue with clearing percentage markup/gross margin when editing items
Also in 2.196.2 · 2.184.101
