Release notes

Added a new Runbook Webhook response challenge type - Validate-Token header

Also in 2.248.1 · 2.236.91

Fixed being unable to select a Company after authorising the MYOB integration

Also in 2.246.6 · 2.236.91

Resolved an issue with discounts on Invoices failing to be pushed to Quickbooks Online when the unit price has more than 2 decimal places after the discounts is applied

Also in 2.246.5 · 2.236.91

Fixed an issue with the $-CUSTOMERSIGNATURE and $-AGENTSIGNATURE $-variables not being set in Tickets and PDF templates

Also in 2.248.1 · 2.236.91

Improved performance when mentioning agents

Also in 2.246.4 · 2.236.91

Fixed a minor UI issue during folder creation

Also in 2.246.3 · 2.236.91

Resolved an isssue with Agent Cost being removed/reset to zero when the Agent configuration is updated by a non-admin Agent. Agent cost should only be able to be viewed or updated when an Agent has the related permission.

Also in 2.248.1 · 2.236.91

Fixed an issue where Users and Agent could not be imported from Okta groups

Also in 2.248.1 · 2.236.91

Resolved an issue with Hubspot Deals lines linking to old quotes from Halo that are not related

Also in 2.246.1 · 2.236.91

Resolved an issue with blank thousand and decimal separator options in variables failing to work as expected on Invoice XML attachments

Also in 2.246.1 · 2.236.91

Fixed an issue with using $-variables in custom table lookups

Also in 2.246.3 · 2.236.91

Resolved an issue with discount on Invoices and Quotes using the rounded amount after discount per unit instead of applying the discount to the line total

Also in 2.246.1 · 2.236.91

Fixed an issue where Autotask migration imports would fail

Also in 2.246.1 · 2.236.91

Fixed an issue with importing dashboard from JSON

Also in 2.246.1 · 2.236.91

Fixed an issue submitting a ticket that had a template applied

Also in 2.246.1 · 2.236.91

Fixed an issue where Quotation Approvals could error when including custom fields

Also in 2.246.1 · 2.236.91

Fixed an issue with scheduled and automated appointments syncing to exchange

Also in 2.246.1 · 2.236.91

Resolved an issue with importing some CSP Consumption data when the CSV data contains cells with more than 500 characters

Also in 2.246.1 · 2.236.91

Fixed a minor issue with bulk action menu screen layout profiles

Also in 2.246.1 · 2.236.91

Fixed an issue with Asset Matching in Email Rules

Also in 2.246.1 · 2.236.91

Fixed an issue with the no action for X days notifications queuing incorrectly

Also in 2.246.1 · 2.236.91

Updated the Action outcome/name used when Connectwise Automate resolved a ticket to "Connectwise Automate Closure"

Also in 2.246.1 · 2.236.91

Fixed a rare issue with some FAQ Lists not showing in the FAQ List filter

Also in 2.246.1 · 2.236.91

Fixed an issue with images not correctly saving when importing knowledge base articles with the ServiceNow Migration

Also in 2.246.1 · 2.236.91

Fixed some minor issues with Dynamics Business Central Tax values being 1 penny off in some rare cases

Also in 2.246.1 · 2.236.91

Fixed an issue where the PagerDuty Integration wouldn't sync custom fields

Also in 2.246.1 · 2.236.91

Fixed an issue with enabling some KB settings in self-service portal configuration

Also in 2.246.1 · 2.236.91

Resolved an issue with Addigy devices failing to be made inactive in Halo when they are removed from Addigy

Also in 2.246.1 · 2.236.91

Improved error logging for device custom field updates.

Also in 2.246.1 · 2.236.91

Fixed an issue where creating Recurring Invoices from Sales Orders could error

Also in 2.246.1 · 2.236.91

Resolved an issue with the "Immediately Invoice pro-rated changes" failing to use the overriding Client/Site

Also in 2.246.1 · 2.236.91

Fixed an issue with N-able N-central customer/site import

Also in 2.246.1 · 2.236.91

Fixed issue with ticket attachment display names not showing correctly when using S3 uploads

Also in 2.246.1 · 2.236.91

Fixed an issue with child ticket dropdowns not displaying on Opportunity column profiles

Also in 2.246.1 · 2.236.91

Fixed an issue where disabling the default memo field on CRM notes prevented users from updating memo values on existing notes

Also in 2.246.1 · 2.236.91

Resolved an issue with matching Ninja imported devices to exisiting devices

Also in 2.246.1 · 2.236.91

Resolved an issue with the CSP Integration using the Group membership to assign the "Service User" property even when the option to not create users that do not match a licence is selected

Also in 2.246.1 · 2.236.91

Fixed an issue with ticket type restrictions

Also in 2.246.1 · 2.236.91

Fixed an issue where the chat flow would not advance after a ticket was logged via a link

Also in 2.246.1 · 2.236.91

Fixed an issue with adding Asset type rules to Google Workspace

Also in 2.246.1 · 2.236.91

Fixed an issue where editing a custom table row and cancelling would still save the changes

Also in 2.246.1 · 2.236.91

Fixed an issue where client/site document uploads into a subfolder were incorrectly assigned to the uploading user's own client or site

Also in 2.246.1 · 2.236.91

Fixed an issue with loading of DB Lookup fields on the New Ticket screen

Also in 2.246.1 · 2.236.91

Resolved an issue with values from invoices, timesheets and other entities incorrectly being returned when Halo is running in a non culture invariant environment that uses the comma character for a decimal separator

Also in 2.246.1 · 2.236.91

Fixed the category value being set incorrectly when logging a ticket via chat using the "Walk through logging a ticket" step type

Also in 2.246.1 · 2.236.91

Fixed an issue where some timed automations would not be cleared on workflow step change.

Also in 2.246.1 · 2.236.91

Updated the MYOB integration to use a new scope format during authorisation

Also in 2.246.1 · 2.236.91