Released on Dec 16, 2025 · 46 updates
Resolved an issue causing Expense lists to not be able to be ordered by Agent Name
Also in 2.220.1 · 2.208.121
Resolved an issue causing Expense lists to not be able to be ordered by Agent Name
Also in 2.220.1 · 2.208.121
Resolved an issue with creation of Assets during stock/consignment process incorrectly showing an error that Asset Tag is mandatory
Also in 2.212.4 · 2.208.121
Resolved an issue with creation of Assets during stock/consignment process incorrectly showing an error that Asset Tag is mandatory
Also in 2.212.4 · 2.208.121
Fixed a null error when updating assets
Also in 2.220.3 · 2.208.121
Fixed a null error when updating assets
Also in 2.220.3 · 2.208.121
Fixed an issue opening invoices
Also in 2.220.2 · 2.208.121
Fixed an issue opening invoices
Also in 2.220.2 · 2.208.121
Removed a duplicated setting in Project Settings
Also in 2.220.4 · 2.208.121
Removed a duplicated setting in Project Settings
Also in 2.220.4 · 2.208.121
Fixed an issue where client level quote PDF template override would apply to purchase orders and sales orders
Also in 2.220.1 · 2.208.121
Fixed an issue where client level quote PDF template override would apply to purchase orders and sales orders
Also in 2.220.1 · 2.208.121
Fixed an issue deleting workflow history when clearing ticket data
Also in 2.220.1 · 2.208.121
Fixed an issue deleting workflow history when clearing ticket data
Also in 2.220.1 · 2.208.121
Fixed a minor issue with changing the assigned agent on a ticket without an SLA
Also in 2.220.1 · 2.208.121
Fixed a minor issue with changing the assigned agent on a ticket without an SLA
Also in 2.220.1 · 2.208.121
Resolved an issue with deletion of a project incorrectly deleting assocated sales orders when permanent ticket/project deletion is enabled
Also in 2.220.1 · 2.208.121
Resolved an issue with deletion of a project incorrectly deleting assocated sales orders when permanent ticket/project deletion is enabled
Also in 2.220.1 · 2.208.121
Fixed an issue where Distribution Lists and Mail Campaigns would just show the ID when in tile view
Also in 2.220.1 · 2.208.121
Fixed an issue where Distribution Lists and Mail Campaigns would just show the ID when in tile view
Also in 2.220.1 · 2.208.121
Fixed an issue where a series runbook could run in parallel if triggered twice in quick succession
Also in 2.220.1 · 2.208.121
Fixed an issue where a series runbook could run in parallel if triggered twice in quick succession
Also in 2.220.1 · 2.208.121
Fixed the "Determine CAB from a custom field" approval type failing when triggered via an Approval Rule
Also in 2.220.1 · 2.208.121
Fixed the "Determine CAB from a custom field" approval type failing when triggered via an Approval Rule
Also in 2.220.1 · 2.208.121
Resolved an issue with Action Custom Fields failing to show when configuring Fields Group Field visibility for Actions
Also in 2.220.1 · 2.208.121
Resolved an issue with Action Custom Fields failing to show when configuring Fields Group Field visibility for Actions
Also in 2.220.1 · 2.208.121
Fixed an issue where Software Releases wouldn't create when version was too large
Also in 2.220.1 · 2.208.121
Fixed an issue where Software Releases wouldn't create when version was too large
Also in 2.220.1 · 2.208.121
Fixed an issue with Sage Intacct fieldmappings rarely not populating
Also in 2.220.1 · 2.208.121
Fixed an issue with Sage Intacct fieldmappings rarely not populating
Also in 2.220.1 · 2.208.121
Updated Meter tier pricing to allow up to 4 decimal places
Also in 2.220.1 · 2.208.121
Updated Meter tier pricing to allow up to 4 decimal places
Also in 2.220.1 · 2.208.121
Fixed an issue where importing SKU on Quotation Lines wouldn't import Item link
Also in 2.220.1 · 2.208.121
Fixed an issue where importing SKU on Quotation Lines wouldn't import Item link
Also in 2.220.1 · 2.208.121
Fixed an issue where the agent timeout in the chat could wait for longer than configured
Also in 2.220.1 · 2.208.121
Fixed an issue where the agent timeout in the chat could wait for longer than configured
Also in 2.220.1 · 2.208.121
Fixed an error in the task scheduler when using a comma decimal separator.
Also in 2.220.1 · 2.208.121
Fixed an error in the task scheduler when using a comma decimal separator.
Also in 2.220.1 · 2.208.121
Fixed an issue where imported CSP Licences wouldn't match to Users
Also in 2.220.1 · 2.208.121
Fixed an issue where imported CSP Licences wouldn't match to Users
Also in 2.220.1 · 2.208.121
Fixed an issue where Qualification matching could error
Also in 2.220.1 · 2.208.121
Fixed an issue where Qualification matching could error
Also in 2.220.1 · 2.208.121
Fixed an issue with clearing approval results
Also in 2.220.1 · 2.208.121
Fixed an issue with clearing approval results
Also in 2.220.1 · 2.208.121
Fixed an issue where price could use hours instead of amount when enabling 'Use amount instead of hours' on Contracts
Also in 2.220.1 · 2.208.121
Fixed an issue where price could use hours instead of amount when enabling 'Use amount instead of hours' on Contracts
Also in 2.220.1 · 2.208.121
Fixed an issue with clicking the "All Articles" button
Also in 2.220.1 · 2.208.121
Fixed an issue with clicking the "All Articles" button
Also in 2.220.1 · 2.208.121
Resolved an issue with Xero payment webhooks creating a payment in Halo then deleting it and adding a new one very quickly after
Also in 2.220.1 · 2.208.121
Resolved an issue with Xero payment webhooks creating a payment in Halo then deleting it and adding a new one very quickly after
Also in 2.220.1 · 2.208.121
Fixed an issue where enabling the site field "is stock location" would not be audited
Also in 2.220.1 · 2.208.121
Fixed an issue where enabling the site field "is stock location" would not be audited
Also in 2.220.1 · 2.208.121
Fixed a Minor UI issue with the Workflow Preview screen
Also in 2.220.1 · 2.208.121
Fixed a Minor UI issue with the Workflow Preview screen
Also in 2.220.1 · 2.208.121
Resolved an issue with using the NinjaOne device import when choosing an induvidual organisation's devices to import
Also in 2.220.1 · 2.208.121
Resolved an issue with using the NinjaOne device import when choosing an induvidual organisation's devices to import
Also in 2.220.1 · 2.208.121
Fixed an issue adding the to-do list to a ticket when applying a template to a ticket via the API
Also in 2.220.1 · 2.208.121
Fixed an issue adding the to-do list to a ticket when applying a template to a ticket via the API
Also in 2.220.1 · 2.208.121
Fixed an issue with the Hopewiser integration when it is used by anonymous users
Also in 2.220.1 · 2.208.121
Fixed an issue with the Hopewiser integration when it is used by anonymous users
Also in 2.220.1 · 2.208.121
Fixed an issue with lookups causing errors on tickets in certain cases
Also in 2.220.1 · 2.208.121
Fixed an issue with lookups causing errors on tickets in certain cases
Also in 2.220.1 · 2.208.121
Added field hint to "don't allow new tickets via email" on mailbox level
Also in 2.220.1 · 2.208.121
Added field hint to "don't allow new tickets via email" on mailbox level
Also in 2.220.1 · 2.208.121
Fixed an issue where opportunity phone numbers displayed incorrectly after ticket creation
Also in 2.220.1 · 2.208.121
Fixed an issue where opportunity phone numbers displayed incorrectly after ticket creation
Also in 2.220.1 · 2.208.121
Fixed actions failing with an invalid ticket type error when the agent doesn't have access to the action's default ticket type
Also in 2.220.1 · 2.208.121
Fixed actions failing with an invalid ticket type error when the agent doesn't have access to the action's default ticket type
Also in 2.220.1 · 2.208.121
Fixed a minor issue with budget recalculation
Also in 2.220.1 · 2.208.121
Fixed a minor issue with budget recalculation
Also in 2.220.1 · 2.208.121
Fixed an issue with viewing password fields on the portal
Also in 2.220.1 · 2.208.121
Fixed an issue with viewing password fields on the portal
Also in 2.220.1 · 2.208.121
Fixed an issue with loading subsequent pages of an Asset's change history
Also in 2.220.1 · 2.208.121
Fixed an issue with loading subsequent pages of an Asset's change history
Also in 2.220.1 · 2.208.121
Fixed an issue where the charge rate would not show when logging quick time against an opportunity
Also in 2.220.1 · 2.208.121
Fixed an issue where the charge rate would not show when logging quick time against an opportunity
Also in 2.220.1 · 2.208.121
Fixed issue with impersonating Supplier Contacts
Also in 2.220.1 · 2.208.121
Fixed issue with impersonating Supplier Contacts
Also in 2.220.1 · 2.208.121
Fixed an issue with syncing email template changes between instances.
Also in 2.220.1 · 2.208.121
Fixed an issue with syncing email template changes between instances.
Also in 2.220.1 · 2.208.121
Fixed an issue with non-optional quote lines being rejected after quote approval
Also in 2.218.1 · 2.208.121
Fixed an issue with non-optional quote lines being rejected after quote approval
Also in 2.218.1 · 2.208.121
Resolved an issue where the minimum total for an invoice is not used correctly when calculating meter invoices
Also in 2.220.1 · 2.208.121
Resolved an issue where the minimum total for an invoice is not used correctly when calculating meter invoices
Also in 2.220.1 · 2.208.121
Fixed an issue with importing custom attributes from Entra ID when using Deltas
Also in 2.220.1 · 2.208.121
Fixed an issue with importing custom attributes from Entra ID when using Deltas
Also in 2.220.1 · 2.208.121
Fixed an issue where emails send from the auth server could timeout
Also in 2.220.1 · 2.208.121
Fixed an issue where emails send from the auth server could timeout
Also in 2.220.1 · 2.208.121
Fixed an issue with user imports with licences rarely causing duplicate pro-rata lines
Also in 2.220.1 · 2.208.121
Fixed an issue with user imports with licences rarely causing duplicate pro-rata lines
Also in 2.220.1 · 2.208.121
Fixed an issue with ticket ID sometimes being cleared when starting a chat from a ticket
Also in 2.220.1 · 2.208.121
Fixed an issue with ticket ID sometimes being cleared when starting a chat from a ticket
Also in 2.220.1 · 2.208.121