Platforms amplify what you already do, for better or worse. We help you clarify your positioning, structure your service catalog, then steer how it evolves as your business grows, in full alignment with your existing stack.
A modern PSA, RMM or financial management solution is a real performance accelerator. It automates processes, improves productivity and the customer experience, and connects what you deliver to what you invoice.
But it takes a step back before implementation: clarifying your positioning, your offers and your organisation, then structuring a service catalog that is simple, coherent and built to grow. Deployment is faster afterwards, and the result genuinely matches the way you work.
Your offers are clear before they ever become contracts, tickets and invoices.
Your catalog speaks one language shared by sales, delivery and support.
Your implementation is shorter because the hard decisions have already been made.
A step-by-step journey that builds on itself. Scope, deliverables and pricing are agreed before we start.
A full day of work to analyze your current organisation, your growth goals and the target model, before locking in a platform decision.
Two days of guided work to build a service catalog that is coherent, scalable and ready to be configured in your platform.
A monthly session to drive the action plan, evolve the catalog and keep the transformation moving as you grow.
Your sessions are led by a senior executive with more than 20 years spent building B2B offers and transforming technology companies, across telecoms, IT, cybersecurity and AI.
A founder and executive of MSPs and service companies, he brings advice drawn from the field, not from a theoretical framework.
Service catalogs, packages and pricing structures designed to convince a customer, and to stay simple to maintain as your business grows.
Projects to industrialise offers and automate processes, run end to end: efficiency, customer experience, margin.
No. Most clients come to us ahead of a PSA or RMM deployment, but this work also stands on its own if your offers or your catalog have grown complicated over time.
The people who decide: the owner or managing director, plus the sales and delivery leads. Three to five people is ideal.
No. This work is platform-independent. What we produce belongs to you and holds up whatever tools you go on to use.
Written deliverables: the summary of your priorities, the structure of your catalog with categories, packages and options, and a prioritised action plan.
Yes, that's the point. Once the model and the catalog are validated, configuration is faster and far less likely to be redone six months later.
A free 30-minute call to take stock and see whether a scoping day is the right next step for you.
