Release notes

Minor language pack fix

Also in 2.224.1 · 2.220.32 · 2.208.131

Resolved an issue with the V1 version of the Giacom integration importing Customer records when it is configured not to

Also in 2.224.1 · 2.220.32 · 2.208.131

Fixed a minor language pack issue on FAQ Lists

Also in 2.224.1 · 2.220.31 · 2.208.131

Added a boolean property "_disable_extra_matching" to the Users endpoint to disable username/email matching on existing users when posting with "_match_thirdparty_id" or "new_external_link" set

Also in 2.224.1 · 2.220.13 · 2.208.131

Fixed custom table rows being cleared when applying a ticket template

Also in 2.224.1 · 2.220.31 · 2.208.131

Fixed an issue where Sales Orders wouldn't display in Ready for Invoicing

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved an error importing Subscriptions from the ALSO integration when using the in-application import

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved an issue with Automated Tickets creating each day for an entity when a Ticket Rule is applied on creation that applies a template to the Ticket

Also in 2.224.1 · 2.220.31 · 2.208.131

Fixed an error when saving entities that use criteria groups, e.g. when modifying the field list of a ticket type

Also in 2.224.1 · 2.220.22 · 2.208.131

Fixed default values not applying when adding a new row to a custom table

Also in 2.224.1 · 2.220.31 · 2.208.131

Minor change to allow update of Action level Deferred Revenue fields

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved an issue with an additional minute showing for a prepay action when the balance is exceeded by one minute

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved an issue with only the first 50 Contracts loading when creating Ticket Rule criteria records

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved an issue relating to using Xero and Items with a blank Purchase Account, when creating the Item in Xero

Also in 2.224.1 · 2.220.31 · 2.208.131

Resolved a floating point calculation issue regarding Prepay/Contract calculations

Also in 2.224.1 · 2.220.31 · 2.208.131

Fixed the ITIL Type field not being updated when a rule changes ticket type

Also in 2.224.1 · 2.220.31 · 2.208.131

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed a rare rounding issue on invoice $-variables

Also in 2.224.1 · 2.220.31 · 2.208.131

Updated Budget Type guide link

Also in 2.224.1 · 2.220.31 · 2.208.131

Removed customer specific logging

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with the incorrect relationship type getting set for Owning CIs

Also in 2.224.1 · 2.220.21 · 2.208.131

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with the dependencies tab not showing

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue where users could be added as site contacts multiple times before saving

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue which could cause an error to be thrown when adding static distribution list users

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue where field value restrictions were not applied correctly to the action level charge type field

Also in 2.224.1 · 2.220.31 · 2.208.131

Fixed an issue with time taken not being automatically populated when completing an appointment

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

Also in 2.224.1 · 2.220.21 · 2.208.131

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

Also in 2.224.1 · 2.220.21 · 2.208.131

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue where a 500 could be returned when subscribing to a mailbox

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with restricting client from AI when using Halo's connection method

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with being unable to save holiday type allowances

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with Holiday allowances not updating on agent profile

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with updating Asset Change History values

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with posting actions through the background service

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with AI insights when using Opensearch

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with KB articles showing in search results incorrectly.

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with the latest note displayed against approvals

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue preventing the 'Convert this Prospect to a Customer' button from showing on a prospect opportunity.

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with clearing trial data

Also in 2.224.1 · 2.220.21 · 2.208.131

Fixed an issue with searching tickets

Also in 2.224.1 · 2.220.21 · 2.208.131