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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.220.21

Unreleased

Released on Jan 5, 2026 · 67 updates

Added static field mappings to the SailPoint integration

Also in 2.224.1 · 2.220.21

#1113624

These mappings are used to set a specific value for a certain Halo property. You will need to use the field name that is returned by the API when specifying which Halo field to update. The below example is for users and sets all imported users' web access level, active status, and a custom field:

Added new Halo API Actions in runbooks

Also in 2.224.1 · 2.220.21

#1078207

New Halo API Actions:

  • Create Service
  • Edit Service

Added the ability to map Memory information in the Halo Asset Discovery integration

Also in 2.224.1 · 2.220.21

#1060098

Added the ability to map relationship types for parent, child, and sibling assets in SCCM imports

Also in 2.224.1 · 2.220.21

#786198

Fixed an issue with incorrect fields showing on the SMS settings page

Also in 2.224.1 · 2.220.21

#1127095

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

Also in 2.224.1 · 2.220.21 · 2.208.131

#1127014

Fixed an issue validating mandatory rich text fields on assets

Also in 2.224.1 · 2.220.21

#1126077

Fixed an issue where deleting a User Role did not also remove the corresponding record from the External Link table

Also in 2.224.1 · 2.220.21

#1126039

Removed customer specific logging

Also in 2.224.1 · 2.220.21 · 2.208.131

#1125780

Fixed an issue cloning assets that have linked services

Also in 2.224.1 · 2.220.21

#1125226

Fixed an issue where dates imported from a spreadsheet could come through as null

Also in 2.224.1 · 2.220.21

#1125064

Fixed an issue with the incorrect relationship type getting set for Owning CIs

Also in 2.224.1 · 2.220.21 · 2.208.131

#1125002

Fixed an issue with fields being set incorrectly when automatically creating a business application instance.

Also in 2.224.1 · 2.220.21

#1124976

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124900

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124879

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

Also in 2.224.1 · 2.220.21 · 2.208.131

#1124478

Added a setting to select the method to determine the Accepted Status of Optional Quote Lines that have been added from another Quote

Also in 2.224.1 · 2.220.21

#1123592

Fixed an issue where Addigy button on devices wouldn't display correctly

Also in 2.224.1 · 2.220.21

#1123088

Fixed an issue with the dependencies tab not showing

Also in 2.224.1 · 2.220.21 · 2.208.131

#1122978

Fixed an issue where the 'hide from ticket header' setting also hid appointment completion button

Also in 2.224.1 · 2.220.21

#1122752

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

Also in 2.224.1 · 2.220.21 · 2.208.131

#1122702

Fixed an issue when cloning services if you have a group of service subscribers set

Also in 2.224.1 · 2.220.21

#1122685

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121918

Fixed an issue where users could be added as site contacts multiple times before saving

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121678

Fixed an issue which could cause an error to be thrown when adding static distribution list users

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121600

Fixed an issue where setting a primary asset does not update related business applications as expected

Also in 2.224.1 · 2.220.21

#1121581

Fixed a possible error in the scheduling service when running on some EU culture settings

Also in 2.224.1 · 2.220.21

#1121574

Minor performance enhancement when retrieving an individual device

Also in 2.224.1 · 2.220.21

#1121143

Resolved an issue in multiple areas where only the first 1000 items would show in a list

Also in 2.224.1 · 2.220.21

#1120763

Fixed an issue with loading the scheduled time when loading up a schedule on a report, template, etc.

Also in 2.224.1 · 2.220.21

#1120354

Fixed an issue where Asset field mappings may not be applied correctly when using Asset Type Rules

Also in 2.224.1 · 2.220.21

#1119986

Resolved an issue with a config option incorrectly failing to show for User field mappings as part of the Entra/Azure integrations

Also in 2.224.1 · 2.220.21

#1119374

Fixed an issue with time taken not being automatically populated when completing an appointment

Also in 2.224.1 · 2.220.21 · 2.208.131

#1119298

Fixed an issue with customer trading names being incorrectly overwritten by other integrations

Also in 2.224.1 · 2.220.21

#1118985

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

Also in 2.224.1 · 2.220.21 · 2.208.131

#1118968

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

Also in 2.224.1 · 2.220.21 · 2.208.131

#1118908

Improved the resellerError from TechData Reseller when searching products in the Etilize catalogue

Also in 2.224.1 · 2.220.21

#1117762

Fixed an issue with report access tokens

Also in 2.224.1 · 2.220.21

#1117675

Fixed an issue with Pax8 token error handling

Also in 2.224.1 · 2.220.21

#1117377

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

Also in 2.224.1 · 2.220.21 · 2.208.131

#1117275

Fixed an issue where a 500 could be returned when subscribing to a mailbox

Also in 2.224.1 · 2.220.21 · 2.208.131

#1117229

Fixed an issue with loading periodic history tickets on contracts

Also in 2.224.1 · 2.220.21

#1117196

Fixed an issue deleting certain lookup codes

Also in 2.224.1 · 2.220.21

#1116723

Fixed an issue with restricting client from AI when using Halo's connection method

Also in 2.224.1 · 2.220.21 · 2.208.131

#1116525

Fixed an issue with being unable to save holiday type allowances

Also in 2.224.1 · 2.220.21 · 2.208.131

#1116350

Resolved an issue with updates made to appointments removing Calendly generated Teams URLs in some cases

Also in 2.224.1 · 2.220.21

#1115819

Fixed an issue with Holiday allowances not updating on agent profile

Also in 2.224.1 · 2.220.21 · 2.208.131

#1114963

Fixed an issue where Tiered Pricing on Items wouldn't apply to Recurring Invoice lines

Also in 2.224.1 · 2.220.21

#1114564

Fixed an issue with updating Asset Change History values

Also in 2.224.1 · 2.220.21 · 2.208.131

#1113364

Fixed in issue pasting sharable links into rich text editor fields when using Firefox

Also in 2.224.1 · 2.220.21

#1113201

Fixed an issue where DattoRMM Sites couldn't be imported as Clients

Also in 2.224.1 · 2.220.21

#1112471

Fixed an issue with checking if an approver has approved in a previous step when added via delegation

Also in 2.224.1 · 2.220.21

#1111320

Fixed an issue with billing rules extra filters display

Also in 2.224.1 · 2.220.21

#1110421

Fixed an issue with posting actions through the background service

Also in 2.224.1 · 2.220.21 · 2.208.131

#1109494

Fixed an issue with creating canned text for a specific agent

Also in 2.224.1 · 2.220.21

#1107843

Fixed an issue with unsubscribing users from services when they log a ticket.

Also in 2.224.1 · 2.220.21

#1106986

Fixed an issue with AI insights when using Opensearch

Also in 2.224.1 · 2.220.21 · 2.208.131

#1103413

Fixed an issue with KB articles showing in search results incorrectly.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1097724

Resolved an issue with the Action "Complete all appointments" failing to complete private appointments

Also in 2.224.1 · 2.220.21

#1094890

Fixed an issue with ticket category group restrictions

Also in 2.224.1 · 2.220.21

#1088453

Fixed an issue with the latest note displayed against approvals

Also in 2.224.1 · 2.220.21 · 2.208.131

#1087232

Fixed an issue preventing the 'Convert this Prospect to a Customer' button from showing on a prospect opportunity.

Also in 2.224.1 · 2.220.21 · 2.208.131

#1086686

Fixed an issue with clearing trial data

Also in 2.224.1 · 2.220.21 · 2.208.131

#1066205

Fixed an issue with slack notification messages

Also in 2.224.1 · 2.220.21

#1048628

Fixed an issue where opportunity tickets created via email created new users instead of opportunity contacts/prospects

Also in 2.224.1 · 2.220.21

#1017926

Fixed various issues with the "previous period" Chart Comparison option on reports, including a problem where the values would not match the correct labels

Also in 2.224.1 · 2.220.21

#896310

Fixed an issue with searching tickets

Also in 2.224.1 · 2.220.21 · 2.208.131

#1121392