Release notes

Added AI Generated Summary as an available column in ticket column profiles

Also in 2.210.1 · 2.208.21

You can now use the query param 'include_website=true' on the get all endpoint of client to include the website in the response

Also in 2.210.1 · 2.208.21

You can now add Primary Agent, Secondary Agent & Account Manager as criteria for ticket filter profiles and lists

Also in 2.210.1 · 2.208.21

Fixed an issue with subscribing to Teams Presence notifications without agent edit preferences access.

Also in 2.210.1 · 2.208.21

Added Email Rule Field Mapping functionality for Related Services

Also in 2.210.1 · 2.208.21

Fixed an issue where the product bundle button redirected to the wrong URL

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed a minor issue with logging into the portal as a user without an email address

Also in 2.210.1 · 2.208.21

Resolved an issue with canned text failing to load when changing groups

Also in 2.210.1 · 2.208.21

Fixed an issue using Qualys tags when they contain square brackets

Also in 2.210.1 · 2.208.21

Fixed an issue with the 'Asset Change Calendar' field view on a new ticket screen when UI 2025 is enabled

Also in 2.210.1 · 2.208.21

Resolved an issue with the Dicker Data importing incorrect subscription price for monthly billed with annual commitment

Also in 2.210.1 · 2.208.21

Updated hide action icon

Also in 2.210.1 · 2.208.21 · 2.196.121

Added translation for licence violation

Also in 2.210.1 · 2.208.21 · 2.196.121

Minor addition to Custom Field visibility configuration to better explain the functionality

Also in 2.210.1 · 2.208.21

Fixed an issue when deleting action groups

Also in 2.210.1 · 2.208.21 · 2.196.121

Updated the User URL that is generated by default using the CIPP integration

Also in 2.210.1 · 2.208.21

Resolved an issue with the CSP Integration when importing using the main application fails to set the license import type correctly

Also in 2.210.1 · 2.208.21

Fixed an issue with editing new article fields when specific settings were enabled

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue with Stripe automatic payments and voided invoices

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed issue with copy link for KB articles on the portal

Also in 2.210.1 · 2.208.21

Fixed password expiry login looping issue

Also in 2.210.1 · 2.208.21

Fixed a minor display issue when voiding an invoice in QuickBooks Online and Avalara

Also in 2.210.1 · 2.208.21 · 2.196.121

Allowed variables to populate with blank values in custom button URLs

Also in 2.210.1 · 2.208.21

Fixed an issue where applying billing templates set to create a contract conflicted with auto reapply billing template setting

Also in 2.210.1 · 2.208.21

Fixed an issue where the clients name could be incorrectly updated when syncing from Ninja

Also in 2.210.1 · 2.208.21

Fixed an issue with appointment variables not populating in notification emails

Also in 2.210.1 · 2.208.21

Fixed an issue with article duplication prevention

Also in 2.210.1 · 2.208.21

Fixed an issue with the load balancing query

Also in 2.210.1 · 2.208.21

Fixed the 'Unsubscribe' checkbox on user details showing twice

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where you couldn't set quantity to 2dp's when creating a purchase order from a sales order

Also in 2.210.1 · 2.208.21

Fixed an issue with maintenance window pop-up on actions

Also in 2.210.1 · 2.208.21

Fixed an issue with using runbooks when logging to supplier

Also in 2.210.1 · 2.208.21

Fixed an incorrect configuration hint for surveys

Also in 2.210.1 · 2.208.21

Fixed an issue with using AI to search tickets

Also in 2.210.1 · 2.208.21

Resolved an issue with Users being allocated licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed a UI issue with role names when viewing an agent list, where the role names contain special Unicode characters

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed issue with non-admins not being able to add agents to roles when they have the relevant access control permissions

Also in 2.210.1 · 2.208.21

Added change history log for when users are created from the portal

Also in 2.210.1 · 2.208.21

Fixed inactive grouped recurring invoice lines being changed to active when cloning

Also in 2.210.1 · 2.208.21

Added hint to asset field mandatory setting

Also in 2.210.1 · 2.208.21

Fixed a rare issue with SLA resolution excuse input popping up when accessing a ticket.

Also in 2.210.1 · 2.208.21

Fixed an issue where Billing tab wouldn't display on Top Levels in some cases

Also in 2.210.1 · 2.208.21

Fixed an issue when switching between the suppliers/supplier users tabs

Also in 2.210.1 · 2.208.21

Added hint for 'Enable config change tracking for mailboxes'

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue when deleting a ticket could delete an indirectly linked sales order

Also in 2.210.1 · 2.208.21

Fixed an issue with config tracking workflows

Also in 2.210.1 · 2.208.21

Fixed an issue where "Agents to show in Additional Agents" option wouldn't filter by Department

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed agents with no email address not being able to log into end-user portal

Also in 2.210.1 · 2.208.21

Fixed an issue with some special characters in search terms

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where in certain cases clients could be created with the same name

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed assets not changing site when the assigned user changes site

Also in 2.210.1 · 2.208.21

Fixed an issue where the Price column on Quotation PDFs wouldn't display correctly

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue with file type restrictions for uploads

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed minor issue with resource column in runbook methods

Also in 2.210.1 · 2.208.21

Fixed an issue where the test button for running SQL in runbooks would not show the error if one was returned

Also in 2.210.1 · 2.208.21

Fixed an issue with 'Closed when adding' emails not being sent out

Also in 2.210.1 · 2.208.21

Fixed issue where attachment count was incorrect based on a PO being deleted

Also in 2.210.1 · 2.208.21

Fixed an issue with allowed asset relationship types

Also in 2.210.1 · 2.208.21

Fixed issue with Custom URL service requests on the portal

Also in 2.210.1 · 2.208.21

Resolved an issue with the Client list in the Ready for Invoicing area failing to load more than 9999 Clients

Also in 2.210.1 · 2.208.21

Fixed an issue with setting default views for agents, teams, and departments

Also in 2.210.1 · 2.208.21

Fixed not being able to edit SLA targets in specific scenarios

Also in 2.210.1 · 2.208.21

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed issues with creating and deleting contract schedule plan appointments.

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where removing ticket attachments from a forward action could result in those attachments being removed from the ticket completely.

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where new tickets closed by rules may not receive a closure date.

Also in 2.210.1 · 2.208.21 · 2.196.121

Improved readability of menu button icons when using the Spanish language pack

Also in 2.210.1 · 2.208.21

Fixed an issue with sending Credit Notes when Xero was enabled

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed a visual issue when submitting feedback without a comment

Also in 2.210.1 · 2.208.21

Fixed an issue with updating asset type owning service

Also in 2.210.1 · 2.208.21

Fixed Twilio SMS replies failing to match existing tickets when the recipient user's phone number doesn't include the dialling code

Also in 2.210.1 · 2.208.21

Fixed an issue with updating object mapping profiles

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where Client restricted To-Do groups would display for all Clients

Also in 2.210.1 · 2.208.21 · 2.196.121

Added better error handling when saving time rounding adjustments on actions.

Also in 2.210.1 · 2.208.21 · 2.196.121

Added Ticket and Sales Order variables to Asset Serialisation Defaults

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue where multi day all day appointments would sync to Google Calendars without the final day.

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed an issue with submitting new tickets containing dynamic lookup fields on custom tables

Also in 2.210.1 · 2.208.21

Fixed issue with auto-populating phone number on tickets

Also in 2.210.1 · 2.208.21

Fixed the appointment "inform user" option not working when integrations are enabled. The "other attendees" field will now be used as the recipients.

Also in 2.210.1 · 2.208.21

Fixed an issue with the bulk sending of SMS messages from services

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed the response target sometimes not being recalculated correctly upon reset when the SLA is configured to use the agent's working hours

Also in 2.210.1 · 2.208.21

Fixed an issue with deleting invoice/bills that are already deleted in MYOB

Also in 2.210.1 · 2.208.21 · 2.196.121

Fixed $ variables failing to populate in the SQL of reports generated via actions

Also in 2.210.1 · 2.208.21

Fixed an issue where Assets could be serialised without mandatory Serialization field

Also in 2.210.1 · 2.208.21