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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.208.91

Unreleased

Released on Nov 6, 2025 · 94 updates

Resolved an issue with Continuous meter readings failing to save correctly

Also in 2.214.4 · 2.208.91

#1089002

Fixed spelling mistake in dashboard area

Also in 2.214.3 · 2.208.91

#1085411

Fixed an issue where Invoices wouldn't load when Xero was disabled

Also in 2.214.2 · 2.208.91

#1079839

Fixed a rare issue where Ticket Type field visibility wouldn't display correctly

Also in 2.214.1 · 2.208.91

#1078912

Updated "Powered By Halo" Url

Also in 2.214.1 · 2.208.91

#1078774

Fixed an error when searching issues for on-premise instances of Jira Software

Also in 2.214.1 · 2.208.91

#1078686

Resolved an issue with recognising partial deferred revenue when downpayment have been made on a sales order line with quantity of 1

Also in 2.214.1 · 2.208.91

#1078329

Fixed an issue where composite PDF generation would throw an error despite having permissions to do so

Also in 2.214.1 · 2.208.91

#1078027

The generation of PDF's on a comp report

Fixed an issue where some invoices did not open due to missing integration details

Also in 2.214.1 · 2.208.91

#1077469

Fixed an issue with assets not being able to be saved when the services field is mandatory

Also in 2.214.1 · 2.208.91

#1077359

Fixed some issues with attaching documents to an action

Also in 2.214.1 · 2.208.91

#1076921

Fixed an issue where attachments would not correctly migrate when migrating Tickets with the Zendesk Migration

Also in 2.214.1 · 2.208.91

#1076333

Fixed counter widgets not loading when based off of a report that uses a system data source

Also in 2.214.1 · 2.208.91

#1075805

Resolved an issue with Pax8 products failing to import correctly

Also in 2.214.1 · 2.208.91

#1075789

Fixed an issue with using "Transfer timed out" multiple times on chat flows

Also in 2.214.1 · 2.208.91

#1075749

Fixed an issue where Fortnox customers would have their country set incorrectly on outbound requests

Also in 2.214.1 · 2.208.91

#1075421

Fixed the Create Bill button on Purchase Orders sometimes failing with a "no lines to invoice" error despite lines being available

Also in 2.214.1 · 2.208.91

#1075318

Resolved an issue with incorrect Users showing when creating a Ticket and adding approvals from the self service portal

Also in 2.214.1 · 2.208.91

#1075118

Fixed the "User must be covered by the contract" option on Billing Plans not filtering by the specific contract

Also in 2.214.1 · 2.208.91

#1074891

Fixed an issue when importing assets when the customer was not specified

Also in 2.214.1 · 2.208.91

#1074758

Minor changes to the layout of deferred revenue configuration

Also in 2.214.1 · 2.208.91

#1074628

Fixed an issue where the field would not show when setting dynamic field visibility for actions based on the charge type

Also in 2.214.1 · 2.208.91

#1074624

Resolved an issue with Primary Service restrictions failing to apply when using an Action.

Also in 2.214.1 · 2.208.91

#1074609

Also resolved an issue with Summary and Primary Service failing to show when editing an Action Field List that contains these Fields

Fixed an issue with adding multiple rows at once to a custom table

Also in 2.214.1 · 2.208.91

#1073914

Fixed an issue where some Ninja devices may not be imported when "only import assets from mapped organisations" is enabled

Also in 2.214.1 · 2.208.91

#1073831

Fixed an issue where some Workflow criteria would not show all options for fields using the "Includes" criteria type

Also in 2.214.1 · 2.208.91

#1073764

Fixed an issue with adding Client/Site/User list filters with criteria on the Client/Site/User fields not loading

Also in 2.214.1 · 2.208.91

#1073758

Fixed an issue with field mappings not using third party values for the Dynamics 365 CRM Integration

Also in 2.214.1 · 2.208.91

#1073731

Fixed an issue with saving Risk Score values on custom fields

Also in 2.214.1 · 2.208.91

#1072542

Fixed PO approvals not being auto-approved when created by an approver, and the approval being incorrectly reset in some cases

Also in 2.214.1 · 2.208.91

#1072382

Resolved an issue related to adding followers to tickets for API only agents

Also in 2.214.1 · 2.208.91

#1072232

Fixed an issue where Price and Cost wouldn't be set when importing Licences from Rhipe

Also in 2.214.1 · 2.208.91

#1071919

Added $ SUPPLIERSORDERREFERENCE to the list of dollar variables

Also in 2.214.1 · 2.208.91

#1071859

Resolved an issue with failed CSP Consumption imports failing to restart completely

Also in 2.214.1 · 2.208.91

#1071354

Fixed an issue with some Live Chat JWT subject claim mappings

Also in 2.214.1 · 2.208.91

#1069923

Fixed an issue where tickets closed by ticket rules did not set a closure date

Also in 2.214.1 · 2.208.91

#1069908

Resolved an issue with using a custom field to limit a dataset generated with AI prompts failing to construct correctly

Also in 2.214.1 · 2.208.91

#1069731

Fixed an issue with some service fields being reset after saving when the service is linked to an asset

Also in 2.214.1 · 2.208.91

#1068991

Fixed an issue with discarding an action containing default attachments.

Also in 2.214.1 · 2.208.91

#1068865

Fixed an issue with the report builder restricting queries too much.

Also in 2.214.1 · 2.208.91

#1068724

Fixed an issue with invoice creation failing in rare cases

Also in 2.214.1 · 2.208.91

#1068617

Fixed an issue where the user matching field was not saving in Virima integration

Also in 2.214.1 · 2.208.91

#1067976

Fixed an issue where you couldn't select a charge rate when logging unlogged time on a timesheet

Also in 2.214.1 · 2.208.91

#1067584

Fixed an issue where grouping by a single select field using the query builder would not display results if null

Also in 2.214.1 · 2.208.91

#1067498

Resolved an issue with some system fields showing up multiple time in field list selection

Also in 2.214.1 · 2.208.91

#1067407

Fixed an issue with determining CAB approvers using a custom field

Also in 2.214.1 · 2.208.91

#1067385

Fixed an issue with setting a delegated approver as a user on the portal

Also in 2.214.1 · 2.208.91

#1067349

Fixed an issue with accounts codes not showing against item groups for Sage Intacct in some cases

Also in 2.214.1 · 2.208.91

#1067325

Resolved an error when using "Action is reviewed" on a new ticket form throws an error in validation

Also in 2.214.1 · 2.208.91

#1067321

Fixed an issue with Sales Order Updated notification trigger not sending notifications

Also in 2.214.1 · 2.208.91

#1067266

Fixed some issues with a new beta setting for multiple QuickBooks Online items linked to 1 Halo item

Also in 2.214.1 · 2.208.91

#1066821

Fixed issues with Asset List Groups

Also in 2.214.1 · 2.208.91

#1066400

Fixed an issue with the owning CI field on assets not defaulting correctly in the UI

Also in 2.214.1 · 2.208.91

#1066208

Fixed an issue with importing date values

Also in 2.214.1 · 2.208.91

#1066114

Fixed an issue with mapping barcodes in the Jamf integration

Also in 2.214.1 · 2.208.91

#1065688

Fixed a visibility issue with the Entra SSO Tenant Sign-In scope setting

Also in 2.214.1 · 2.208.91

#1065599

Fixed an issue with dynamic field visibility on actions

Also in 2.214.1 · 2.208.91

#1065440

Removed visibility of "Exclude from $ALLFIELDS and $ALLFIELDSQA variables" setting on Table Custom Fields

Also in 2.214.1 · 2.208.91

#1065279

Fixed an issue with non-taxable items contributing tax to tax total amounts on invoice PDFs (v2 billing totals calculation)

Also in 2.214.1 · 2.208.91

#1065105

Fixed language issues in Advanced Settings

Also in 2.214.1 · 2.208.91

#1065072

Fixed an issue with Azure AI searching

Also in 2.214.1 · 2.208.91

#1064710

Fixed an issue where licence deletions linked to recurring invoice lines were not handled correctly

Also in 2.214.1 · 2.208.91

#1064706

Fixed an issue with searching Ingram Micro Reseller quotes

Also in 2.214.1 · 2.208.91

#1064654

Added Quantity column to PO Line Column Profiles

Also in 2.214.1 · 2.208.91

#1064600

Resolved an issue with Users being allocated CSP licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

Also in 2.214.1 · 2.208.91

#1064251

Fixed an issue with importing subscriptions from Google Workspace

Also in 2.214.1 · 2.208.91

#1064095

Resolved an issue with background task failing to return error messages to the UI when the error is large

Also in 2.214.1 · 2.208.91

#1063598

Fixed an issue where an error would be thrown when trying to view Ready for Invoicing in full screen

Also in 2.214.1 · 2.208.91

#1063405

Fixed an issue with recall to supplier actions not using the "runbook to use instead of email when contacting the supplier"

Also in 2.214.1 · 2.208.91

#1063218

Fixed an issue where Dynamic SQL reports wouldn't display columns in some cases

Also in 2.214.1 · 2.208.91

#1062918

Fixed an issue where agent approval reminders, after the initial one, send out accept and reject links using the portal URL instead of the agent URL.

Also in 2.214.1 · 2.208.91

#1062363

Fixed an issue with applying custom table config commits via API

Also in 2.214.1 · 2.208.91

#1061969

Fixed issue with Ticket Type options on actions not updating based on Team restrictions

Also in 2.214.1 · 2.208.91

#1061531

Fixed the "edit columns" button incorrectly showing on the product bundle configuration

Also in 2.214.1 · 2.208.91

#1059974

Fixed issue with Available Agent condition on Live Chat

Also in 2.214.1 · 2.208.91

#1059249

Fixed an issue where syncing roles between instances could silently fail.

Also in 2.214.1 · 2.208.91

#1058659

Fixed issues with not being able to save changes to tax rates on group lines on invoices, and group line tax not showing up on PDFs.

Also in 2.214.1 · 2.208.91

#1058419

Fixed an issue where service update SMS messages may not send.

Also in 2.214.1 · 2.208.91

#1057200

Allowed agents to use actions that change the ticket type to one that the agent cannot access

Also in 2.214.1 · 2.208.91

#1056526

Fixed issue with Organisation $ variables displaying incorrectly on portals when using multitenancy

Also in 2.208.91 · 2.208.79

#1056228

Added new periodic meter reading options allowing quantity to be the last reading, the highest unbilled reading, or the reading the last time the meter was billed.

Also in 2.214.1 · 2.208.91

#1054414

Fixed an issue with saving values in dynamic lookups using the 'Load only the top 100 rows' feature.

Also in 2.214.1 · 2.208.91

#1041915

Fixed name not populating when adding an ad-hoc agent approver

Also in 2.214.1 · 2.208.91

#1038888

Fixed an issue where contract references were not generating correctly

Also in 2.214.1 · 2.208.91

#1036988

Fixed an issue where automated closure emails would fail to change the status to Closed when using workflow status restrictions, causing repeated emails to send

Also in 2.214.1 · 2.208.91

#1033116

Fixed an issue with creating new users from SAML logins not using the correct name

Also in 2.214.1 · 2.208.91

#1022379

Added a string Ticket Type display value for Runbook Event Conditions

Also in 2.214.1 · 2.208.91

#1011985

Fixed an issue with Fortnox not syncing clients in some cases

Also in 2.214.1 · 2.208.91

#987149

fixed an issue with the RELATEDASSETSTABLE variable when the ticket has no primary asset

Also in 2.214.1 · 2.208.91

#983606

Fixed an issue with dynamic field visibility when the dependency field is read-only.

Also in 2.214.1 · 2.208.91

#970374

Improved date type asset field display

Also in 2.214.1 · 2.208.91

#923745

Fixed an issue where runbooks or webhooks did not trigger when the criteria was set to 'User Role Value Changed'

Also in 2.214.1 · 2.208.91

#815984

Fixed an issue where assets could be created with no asset tag

Also in 2.214.1 · 2.208.91

#1069850

Added additional logging to Charge rounding at Ticket Level for clients affected by rounding issues

Also in 2.214.1 · 2.208.91

#1063089