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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.186.2

Unreleased

Released on Mar 25, 2025 · 213 updates

Fixed an issue with assigning assets to a ticket via a template

Also in 2.186.2 · 2.184.42

#843387

Added Scroller to Trial Sign-Up Page

Also in 2.186.2 · 2.184.41

#841523

Fixed an issue where you would encounter an error when using the 'Save as new' button on a report that has a chart

Also in 2.186.2 · 2.184.41

#838430

Fixed an issue where the 'Last Login Date' column header was not visible when viewing a list of agents

Also in 2.186.2 · 2.184.31

#835619

Fixed an issue with Actions on the Mobile App being ordered in reverse

Also in 2.186.2 · 2.184.31

#833855

Fixed an issue where the asset type field was incorrectly limited to specific asset types when creating a new asset.

Also in 2.186.2 · 2.184.31

#824212

Fixed an issue with importing Multiselect Asset and Site Fields

Also in 2.186.2 · 2.184.31

#823631

Fixed a few issues with the Dynamics 365 CRM integration

Also in 2.186.2 · 2.184.41

#822219
  1. Fixed an issue with deletion of dynamics 365 tenants causing an error even though it was successful in some cases
  2. Fixed an issue with the display of dynamics filters
  3. Fixed minor issues with custom table imports not working as intended

Fixed an issue with submitting a ticket with assets from the portal when matching a ticket rule

Also in 2.186.2 · 2.184.44

#855202

Fixed an issue with widgets

Also in 2.186.2 · 2.184.43

#854983

Fixed an issue with deleting holidays

Also in 2.186.2 · 2.184.42

#844407

Fixed the $-NETAMOUNT variable on invoice lines showing total price instead of unit price

Also in 2.186.2 · 2.184.42

#844086

Fixed an issue where Article and News Article drafts could be selected incorrectly

Also in 2.186.2 · 2.184.42

#843769

Fixed an issue with adding appointments via the calendar and the exchange integration on earlier builds of v2.186

#843642

Fixed 2 minor visual issues relating to Sales Mailbox configuration

Also in 2.186.2 · 2.184.42

#843503

Fixed an issue with charts not loading on dashboards

Also in 2.186.2 · 2.184.42

#843311

Resolved an issue relating to Contract Signing that exposed Contracts to Agents that are logged in but do not have Contract Access

Also in 2.186.2 · 2.184.34 · 2.174.112

#842786

Fixed an issue with action notes

Also in 2.186.2 · 2.184.41

#842455

Fixed an issue with Agent follower displays

Also in 2.186.2 · 2.184.41

#842227

Fixed the Intune integration sometimes not filtering by tenant when deactivating devices

Also in 2.186.2 · 2.184.41

#842215

Fixed an issue with supplier dropdown fields searches in purchase orders

Also in 2.186.2 · 2.184.41

#841812

Improved look of category field placeholders

Also in 2.186.2 · 2.184.41

#841796

Fixed an issue with dismissing appointment alerts in certain cases

Also in 2.186.2 · 2.184.41

#841668

Fixed an issue with fields hidden from end-users displaying when walking through logging a ticket from a service

Also in 2.186.2 · 2.184.41

#841655

Fixed an incorrect setting label on the Forethought Integration configuration page

Also in 2.186.2 · 2.184.41

#841599

Minor amendment to licence change check for recurring billing

Also in 2.186.2 · 2.184.41

#841361

Removed an incorrect hint on the setting to enable ticket merge permissions

Also in 2.186.2 · 2.184.41

#841335

Resolved an error given when using the Context Menu "Open report data source" option on Reports

Also in 2.186.2 · 2.184.41

#840748

Fixed an issue with the field mappings on the Virima integration

Also in 2.186.2 · 2.184.41

#840526

Minor display improvements for the Liongard integration

Also in 2.186.2 · 2.184.41

#840504

Fixed an issue using authorization tokens in runbooks when using some external APIs

Also in 2.186.2 · 2.184.41

#840470

Fixed an issue with the "sync to Ingram Micro" button not appearing on purchase orders

Also in 2.186.2 · 2.184.41

#840447

Fixed an issue with the article details tab not showing on tickets with linked articles

Also in 2.186.2 · 2.184.41

#840421

Fixed an issue with Agent Resource Booking when using the booking type "Team if unassigned, otherwise Agent"

Also in 2.186.2 · 2.184.41

#840220

Fixed an issue with Canned Text additions failing in rare cases on the ticket details screen

Also in 2.186.2 · 2.184.32

#840204

Fixed an issue with tags not saving when creating article drafts

Also in 2.186.2 · 2.184.41

#840045

Fixed an issue with Jamf field mappings not working

Also in 2.186.2 · 2.184.41

#840020

Fixed an issue with not being able to set event rule template

Also in 2.186.2 · 2.184.41

#839916

Fixed an incorrect setting label in action configuration

Also in 2.186.2 · 2.184.41

#839863

Fixed issue with supplier API connection not matching to the correct ticket IDs

Also in 2.186.2 · 2.184.32

#839851

Fixed an error when using the "open report data source" button

Also in 2.186.2 · 2.184.41

#839838

Resolved an issue with imported Pax8 Usage Lines using the Subscription price instead of the Usage Unit Price

Also in 2.186.2 · 2.184.41

#839746

Fixed an issue with deleting products

Also in 2.186.2 · 2.184.41

#839702

Fixed an issue with the report builder when using the dark theme

Also in 2.186.2 · 2.184.41

#839664

Fixed issue with custom SQL select fields not loading properly

Also in 2.186.2 · 2.184.32

#839656

Fixed consignments always using the Site address instead of the overridden address on the Sales Order

Also in 2.186.2 · 2.184.41

#839644

Fixed an issue with configuration change tracking when making bulk deletions

Also in 2.186.2 · 2.184.32

#839596

Minor accessibility improvement for 2025 UI buttons

Also in 2.186.2 · 2.184.41

#839554

Fixed an issue with manually setting asset tags

Also in 2.186.2 · 2.184.32

#839536

Fixed issue with Google Workspace not refreshing tokens correctly

Also in 2.186.2 · 2.184.41

#839452

Fixed a display issue that allowed the delete button to appear for notification templates

Also in 2.186.2 · 2.184.41

#839372

Fixed issue with AI setting still showing when no connection is configured

Also in 2.186.2 · 2.184.41

#839073

Fixed an issue with an incorrect $ variable description on the variables screen

Also in 2.186.2 · 2.184.41

#838583

Fixed an issue with the default settings not applying for some self-service portal menu buttons

Also in 2.186.2 · 2.184.41

#838579

Fixed an issue where the haloChat_outboundEvent_chatEnded may not fire when ending a chat via the Bubble

Also in 2.186.2 · 2.184.41

#838537

Fixed an issue with editing assets

Also in 2.186.2 · 2.184.41

#838526

Fixed issues with Google Workspace imports failing

Also in 2.186.2 · 2.184.41

#838505

Fixed an issue with creating new items from the Etilize integration when using advanced search parameters

Also in 2.186.2 · 2.184.41

#838475

Fixed an issue with the agenda view of the change calendar

Also in 2.186.2 · 2.184.41

#838408

Fixed an issue with notification text overflowing if there are long words in the notification message

Also in 2.186.2 · 2.184.31

#838343

Minor UI improvement to the display of attachments in the Progress tab

Also in 2.186.2 · 2.184.31

#838307

Fixed a minor issue with importing Xero tracking categories for multiple tenants

Also in 2.186.2 · 2.184.41

#838189

Fixed a minor issue with syncing new customers to Xero when no default tenant is set

Also in 2.186.2 · 2.184.41

#837916

Fixed a display issue with Freshdesk priority mappings

Also in 2.186.2 · 2.184.31

#837886

Fixed an issue with the accept/reject buttons showing on ticket details for agents when the approval process has been rejected

Also in 2.186.2 · 2.184.41

#837797

Fixed very rare issue where new sites and consingments would fail to save

Also in 2.186.2 · 2.184.31

#837770

Updated email rule field mappings table

Also in 2.186.2 · 2.184.41

#837654

Fixed a caching issue with custom tabs and screen layout profiles

Also in 2.186.2 · 2.184.41

#837642

Updated alert method for Addigy integration

Also in 2.186.2 · 2.184.41

#837631

Fixed an issue with overlapping buttons on the side menu search

Also in 2.186.2 · 2.184.41

#837582

Fixed an error when cloning reports with multi-series charts

Also in 2.186.2 · 2.184.41

#837531

Fixed an issue where assets on a new ticket are removed when a template is applied by a rule

Also in 2.186.2 · 2.184.41

#837528

Fixed an issue with the webhook endpoint for the SnelStart integration

Also in 2.186.2 · 2.184.31 · 2.174.111

#837501

Fixed an issue with migrating Freshdesk Tickets with tags

Also in 2.186.2 · 2.184.41

#837479

Fixed an issue with resolved tickets showing incorrect SLA information in ticket lists

Also in 2.186.2 · 2.184.31

#837332

Fixed an issue with the custom portal footer

Also in 2.186.2 · 2.184.41

#837258

Fixed an issue where ServiceNow category and status mappings wouldn't apply to Tickets created via webhooks

Also in 2.186.2 · 2.184.41

#837190

Fixed a permission issue preventing non-admins from deleting agent holidays

Also in 2.186.2 · 2.184.41

#836980

Fixed an issue with the webhook endpoint for the LogMeIn Rescue integration

Also in 2.186.2 · 2.184.23 · 2.174.94

#836977

Improved clarity of the ticket type setting "Only add the note to the child"

Also in 2.186.2 · 2.184.31

#836965

Fixed a display issue with user details overlapping other text on assets

Also in 2.186.2 · 2.184.41

#836914

Fixed an issue deactivating users in the Microsoft Entra integration

Also in 2.186.2 · 2.184.41

#836873

Fixed an issue with agent resource booking with anonymous tickets

Also in 2.186.2 · 2.184.41

#836852

Fixed a display issue with API application page titles

Also in 2.186.2 · 2.184.31

#836753

Resolved an issue where the mandatory 'asset' field on an action could be bypassed.

Also in 2.186.2 · 2.184.31

#836746

Fixed a minor display issue in AI configuration

Also in 2.186.2 · 2.184.31

#836700

Added redirect information to the Google mailbox credentials screen

Also in 2.186.2 · 2.184.31

#836636

Resolved an issue that deleting Composite Reports leaves orphaned records for the related Scheduled Emails

Also in 2.186.2 · 2.184.31 · 2.174.111

#836585

Fixed an issue with the asset tag column in ticket lists not updating when renaming assets

Also in 2.186.2 · 2.184.31

#836561

Fixed visual issue with forgotten password screen

Also in 2.186.2 · 2.184.31

#836560

Fixed an issue with the ticket type used for logging time being hidden

Also in 2.186.2 · 2.184.31

#836525

Fixed an issue with the bulk Add to Sprint option not respecting the sprint ticket type for the selected tickets

Also in 2.186.2 · 2.184.31

#836481

Fixed an issue with using actions to assign a ticket to a different team's leader

Also in 2.186.2 · 2.184.31

#835741

Fixed a rare UI issue when logging a new ticket in the agent app

Also in 2.186.2 · 2.184.31 · 2.174.111

#835694

Fixed multiple display issues with users/assets having long usernames

Also in 2.186.2 · 2.184.31

#835663

Fixed an issue where Azure DevOps work items could duplicate when closing Tickets

Also in 2.186.2 · 2.184.31

#835595

Fixed an issue preventing some software from being imported from Intune

Also in 2.186.2 · 2.184.31

#835585

Fixed an issue with the self-service portal my tickets area occasionally not loading

Also in 2.186.2 · 2.184.31

#835483

Added debug logging for Jira Service Management

Also in 2.186.2 · 2.184.31

#835460

Fixed issue with the ticket type settings "Show new attachments on child/related tickets" not working correctly

Also in 2.186.2 · 2.184.31

#835100

Fixed an issue with custom single select fields not copying to child tickets

Also in 2.186.2 · 2.184.31

#834879

Fixed an issue with editing optional services

Also in 2.186.2 · 2.184.31

#834861

Fixed an issue with Connectwise Control not making assets inactive not working as intended

Also in 2.186.2 · 2.184.31

#834680

Fixed a display issue with product bundle categories

Also in 2.186.2 · 2.184.31

#834418

Fixed an issue loading email rules in some circumstances

Also in 2.186.2 · 2.184.31

#834382

Fixed an issue where Tax could round incorrectly

Also in 2.186.2 · 2.184.41

#834264

Fixed an issue with categroy dropdowns occassionally being empty

Also in 2.186.2 · 2.184.31

#834191

Fixed an issue with fields not clearing on the new ticket form after creating a child ticket

Also in 2.186.2 · 2.184.41

#834019

Fixed an issue where agents list wouldn't load on the mobile applications

Also in 2.186.2 · 2.184.31

#834012

Fixed an issue with loading users

Also in 2.186.2 · 2.184.31

#833982

Fixed an issue with the chat popup bubble text colour not adjusting for the background colour

Also in 2.186.2 · 2.184.31

#833938

Minor language pack improvements

Also in 2.186.2 · 2.184.31

#833893

Fixed an issue with adding "not equal to" visibility conditions not saving correctly initially

Also in 2.186.2 · 2.184.31

#833805

Fixed an issue with Reporting Periods when start and end dates were in different Timezones

Also in 2.186.2 · 2.184.31

#833771

Added checking to several Fortnox fields to prevent invalid characters from being sent

Also in 2.186.2 · 2.184.31

#833712

Resolved an issue preventing the removal of users from assets in runbooks when using the Halo API 'Edit Asset' action

Also in 2.186.2 · 2.184.31

#833700

Improved AI thank you detection prompt

Also in 2.186.2 · 2.184.31

#833566

Fixed a rare issue where the action history would disappear when doing an action

Also in 2.186.2 · 2.184.31

#833514

Fixed a minor display issue with recurring invoice list and ticket list sub-tables

Also in 2.186.2 · 2.184.31

#833498

Resolved a minor issue with the linked item field on charge rates

Also in 2.186.2 · 2.184.31

#833482

Resolved an issue with the 'Has a value' and 'Does not have a value' rule types for notification and runbook criteria.

Also in 2.186.2 · 2.184.31

#833467

Fixed a minor display issue with database lookups

Also in 2.186.2 · 2.184.31

#833375

Fixed an issue with project tickets switching to the wrong tab when adding a product

Also in 2.186.2 · 2.184.31

#832880

Fixed an issue with submitting negative comments for KB articles on the portal

Also in 2.186.2 · 2.184.31

#832851

Fixed issues with sorting and filtering the Additional Agents column on Tickets

Also in 2.186.2 · 2.184.31

#832813

Fixed an issue where Contract Charge Rate multipliers wouldn't be applied until recalculating actions

Also in 2.186.2 · 2.184.41

#832770

Fixed an issue with the Last Login Date column header in the Agent List

Also in 2.186.2 · 2.184.31

#832614

Resolved a minor issue with Avalara tax rules

Also in 2.186.2 · 2.184.31

#832588

Fixed an issue with supplier API access when the Halo version is different between the customer and the supplier

Also in 2.186.2 · 2.184.31

#832525

Fixed a time zone related issue with Invoice Due Date at the client level

Also in 2.186.2 · 2.184.31

#832233

Fixed an issue with using SQL select fields as $ variables in other SQL select custom fields

Also in 2.186.2 · 2.184.31

#832067

Fixed certain fields being removed from Ticket Type and Action field lists when using Co-Managed IT

Also in 2.186.2 · 2.184.41

#832041

Fixed an issue where assets could be created with empty inventory numbers

Also in 2.186.2 · 2.184.31

#832013

Fixed an issue with pre-pay threshold notifications not triggering when pre-pay is used from the client not agreement

Also in 2.186.2 · 2.184.31

#832003

Fixed a minor issue with the language translations configuration screen

Also in 2.186.2 · 2.184.31 · 2.174.111

#831508

Fixed an issue where users may not be able to log into the portal if they have a role with no web access, despite having another role that does grant web access

Also in 2.186.2 · 2.184.31

#831393

Fixed a minor issue with account mappings on Item groups with multiple Xero tenants

Also in 2.186.2 · 2.184.31 · 2.174.111

#831376

Fixed an issue with automatic linked user management

Also in 2.186.2 · 2.184.31 · 2.174.111

#831079

Improved performance of AI ticket indexing

Also in 2.186.2 · 2.184.41

#830761

Fixed an error when cloning agent roles that include team memberships.

Also in 2.186.2 · 2.184.31

#830503

Fixed the open ticket count on customer lists using the wrong filter profile in some configurations

Also in 2.186.2 · 2.184.31

#830295

Resolved an issue with incorrect charge rates on actions copied from a parent ticket

Also in 2.186.2 · 2.184.41

#830143

Fixed an issue where "Delay starting SLA until the next working day after a particular time" option on SLA priorities could sometimes apply incorrectly

Also in 2.186.2 · 2.184.31

#829828

Fixed a visual issue with suggested articles on the Self Service Portal

Also in 2.186.2 · 2.184.31

#829764

Fixed an error when attempting to add CRM Notes with Survey Custom Fields

Also in 2.186.2 · 2.184.31 · 2.174.111

#829734

Fixed an issue with category fields appearing in the incorrect location on the ticket details screen

Also in 2.186.2 · 2.184.31

#829629

Fixed an issue where you would get an API error when syncing a ticket to Jira

Also in 2.186.2 · 2.184.31

#829506

Fixed the Date Paid field showing incorrectly in invoice lists

Also in 2.186.2 · 2.184.41

#829186

Fixed issue with adding primary service subsribers as followers of a ticket

Also in 2.186.2 · 2.184.31

#829164

Fixed an issue where 'Auto-generate an Accounts ID for new Customers' Billing option could uncheck when syncing to Xero

Also in 2.186.2 · 2.184.31

#829065

Fixed an issue where Travel charge rates wouldn't update on Actions fields dependent on dynamic field visibility conditions

Also in 2.186.2 · 2.184.31

#828999

Fixed an issue with Recurring invoice pro-rata created when adding new lines not working correct on next period in some cases

Also in 2.186.2 · 2.184.31

#828947

Fixed various minor issues with agent role configuration

Also in 2.186.2 · 2.184.31

#828867

Resolved an issue where editing the language pack would unexpectedly switch from edit mode to read mode

Also in 2.186.2 · 2.184.31

#828772

Fixed an issue with tickets no longer needing approval showing in lists with the filter "include my approvals only"

Also in 2.186.2 · 2.184.31

#828685

Fixed a visual issue with the cookies consent screen

Also in 2.186.2 · 2.184.31

#828336

Fixed a minor issue with surcharge when applying billing templates

Also in 2.186.2 · 2.184.31

#828299

Fixed an issue with dynamic field visibility set up for a certain field

Also in 2.186.2 · 2.184.41

#828265

Fixed an issue with the SLA timer displaying incorrectly when there is no target

Also in 2.186.2 · 2.184.31 · 2.174.111

#828263

Fixed an issue where invoice due date would not be consistently set when created from Sales Orders with some setups

Also in 2.186.2 · 2.184.31

#828226

Fixed an issue with Sales Mailboxes when using a default mailbox of a different connection type

Also in 2.186.2 · 2.184.41

#828176

Fixed an issue with adding showfieldnames=true to the URL not working for some fields in config

Also in 2.186.2 · 2.184.31

#828015

Fixed an issue with the workflow not moving when using a modal action to edit the workflow stage

Also in 2.186.2 · 2.184.31

#827980

Fixed an issue with "has a value" ticket rule criteria for certain system fields

Also in 2.186.2 · 2.184.41

#827363

Fixed an issue with the approval threshold not being met when selecting CAB members from a CAB in which all must approve

Also in 2.186.2 · 2.184.41

#827235

Fixed an issue where dynamic SQL reports were able to be selected for dashboard widgets that configure a new chart

Also in 2.186.2 · 2.184.31 · 2.174.111

#826994

Removed ConnectWise Automate last alert sync date from config change tracking

Also in 2.186.2 · 2.184.31 · 2.174.111

#825436

Fixed an issue with incorrect fields displaying against assets in the self-service portal

Also in 2.186.2 · 2.184.31

#825110

Fixed an issue with hosted Halo Integrator schedules displaying "ALL" rather than a specific list of entities in some cases

Also in 2.186.2 · 2.184.41

#825065

Resolved a rare issue where revenue displayed incorrectly when viewing invoices in lists

Also in 2.186.2 · 2.184.31

#824962

Fixed an issue with the Powershell integration where file paths contain special characters

Also in 2.186.2 · 2.184.31

#822438

Fixed a rare issue with accessing departments when using multi-tenancy

Also in 2.186.2 · 2.184.31

#821196

Fixed an issue with customer/supplier API Access failing to match tickets in some cases

Also in 2.186.2 · 2.184.31

#818855

Fixed an issue with bookmarking assets while in an asset list

Also in 2.186.2 · 2.184.31

#818058

Fixed an issue with default assignment group under ServiceNow supplier set up screen

Also in 2.186.2 · 2.184.41

#817941

Fixed an issue where you could not use a custom colour palette on report charts

Also in 2.186.2 · 2.184.31

#817812

Improved error logging for Endpoint Central integration

Also in 2.186.2 · 2.184.41

#817565

Resolved a minor issue with applying ticket templates that have multiple child templates assigned to a milestone

Also in 2.186.2 · 2.184.41

#817562

Fixed an issue with system action notes showing in 'my approvals'

Also in 2.186.2 · 2.184.41

#816492

Minor error logging improverment to the Cisco Meraki integration

Also in 2.186.2 · 2.184.31

#815997

Fixed an issue with the CSP consumption billing save failing for some rows rarely.

Also in 2.186.2 · 2.184.31

#815081

Fixed an issue with inconsistencies in the Billing Details permission which was not working as intended to hide or make some fields not editable in some cases

Also in 2.186.2 · 2.184.41

#813425

Minor improvements to the Salesforce integration

Also in 2.186.2 · 2.184.31

#812991
  • Added the option to update customer names in Halo when an Account name is updated in Salesforce.
  • The third party description in the link object will now always be updated when importing an Account from Salesforce.
  • Fixed an issue where the Salesforce logo is out of alignment using the 2025 UI.

Fixed a very minor issue with contracts

Also in 2.186.2 · 2.184.31 · 2.174.111

#812604

Fixed an issue where a ticket's first time fix metric would not be cleared when it was re-opened

Also in 2.186.2 · 2.184.31

#811130

Fixed an issue with enabling "use numeric phone number searching" for users

Also in 2.186.2 · 2.184.31

#811128

Improved Consignment error logging

Also in 2.186.2 · 2.184.31

#809800

Fixed an issue with agent selection options when creating a new child template

Also in 2.186.2 · 2.184.41

#807620

Fixed an issue with canned text on kb article drafting not loading properly.

Also in 2.186.2 · 2.184.31

#806071

Fixed an issue with Tiered Pricing displaying incorrectly pre-save

Also in 2.186.2 · 2.184.31

#805520

Fixed an issue with the automatic Due Date calculations in some situations

Also in 2.186.2 · 2.184.31

#800563

Fixed an issue where Article and News Article drafts could be inadvertently bypassed

Also in 2.186.2 · 2.184.41

#799812

Fixed issue with agents with access control to approval processes not being able to edit the step rules

Also in 2.186.2 · 2.184.41

#791946

Added a hint for the 'Halo database' option for SQL Provider in SQL imports

Also in 2.186.2 · 2.184.31

#784218

Fixed an issue with text titles on Self Service Portal article fields

Also in 2.186.2 · 2.184.41

#774840

Fixed an issue with mapping Followers from an Email Rule

Also in 2.186.2 · 2.184.41

#774545

Fixed an issue that prevented bulk deletion of templates.

Also in 2.186.2 · 2.184.31

#767131

Fixed an issue with appointment clashes preventing recurring appointments from creating

Also in 2.186.2 · 2.184.31

#766769

Fixed the settings to hide organisation details in the portal footer not applying to the login screen

Also in 2.186.2 · 2.184.41

#766123

Fixed an issue that occurs when clearing tree dropdown input fields

Also in 2.186.2 · 2.184.41

#753343

Fixed the date shown on Teams webhooks not being converted to local time

Also in 2.186.2 · 2.184.41

#751483

Improved search performance when searching for IP addresses

Also in 2.186.2 · 2.184.31

#745044

Fixed a rare issue when adding CC'd users as ticket followers

Also in 2.186.2 · 2.184.31

#737591

Fixed an issue with asset key field names not translating correctly through column profiles

Also in 2.186.2 · 2.184.31

#707462

Added scope for Business Management when authorizing the Facebook integration

Also in 2.186.2 · 2.184.41

#695010

Minor language pack improvement

Also in 2.186.2 · 2.184.41

#684871

Fixed an issue where you could not add a CAB when changing the technical owner in bulk

Also in 2.186.2 · 2.184.31

#670458

Fixed issue with LASTAGENTACTIONWHO variable

Also in 2.186.2 · 2.184.31

#589935

Fixed an issue with adjacent pie/doughnut chart segments having the same colour

Also in 2.186.2 · 2.184.41

#571489

Removed the context menu when using custom report HTML

Also in 2.186.2 · 2.184.41

#440559

Fixed an issue with the image editor not displaying when viewing the rich text editor in full screen

Also in 2.186.2 · 2.184.31

#422398

Fixed an issue with the related Assets right-click menu when on a ticket in the call screen disappearing very quickly in some cases

Also in 2.186.2 · 2.184.31

#373620

Fixed an issue with SLA breach scan

Also in 2.186.2 · 2.184.41

#838645