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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.184.91

Stable

Released on May 8, 2025 · 56 updates

Resolved an issue with non-Administrator Agents being unable to load Composite Report PDFs

Also in 2.192.5 · 2.184.91

#952930

Added the option to determine restrictions on sensitive tickets for agents

Also in 2.186.1 · 2.184.91

#676380

Sensitive tickets only had user restrictions, such that only the assigned user would be able to view the ticket. Now, the same can be applied on the agent portal. You can restrict to the assigned team, so all agents in that team will be able to view the ticket, or just the assigned agent of the ticket. If the setting is set to the assigned agent but the ticket is unassigned, this will be visible to the team. 


This setting can be found in tickets general settings


For more information check out Tickets - General settings

Fixed an issue adding actions via the end-user portal

Also in 2.192.4 · 2.184.91

#953612

Fixed an error when importing Datto devices

Also in 2.192.7 · 2.184.91

#953510

Updated the guide linked under one-click feedback

Also in 2.192.1 · 2.184.91

#947739

Fixed an issue with searching for tickets when filtering by team

Also in 2.192.1 · 2.184.91

#937535

Fixed an issue with the 'Add CRM Note' button appearing on the customer details screen when the agent does not have permission to add a CRM note

Also in 2.192.1 · 2.184.91

#937271

Fixed an issue where cost on Items would calculate incorrectly

Also in 2.192.1 · 2.184.91

#937216

Fixed an issue with formatted email details losing styling

Also in 2.192.1 · 2.184.91

#937090

Fixed an issue with the actions added by supplier API connection

Also in 2.192.1 · 2.184.91

#937053

Fixed an issue where small Images wouldn't display on Quotes and Contracts

Also in 2.192.1 · 2.184.91

#936856

Fixed an issue with the "Submit" phrase translation in certain locations

Also in 2.192.1 · 2.184.91

#936794

Fixed an issue with using the setting "When consigning items on a ticket, add the serialised assets to the ticket"

Also in 2.192.1 · 2.184.91

#936759

Fixed an issue with the organisational chart not showing in config

Also in 2.192.1 · 2.184.91

#936510

Minor language pack improvement

Also in 2.192.1 · 2.184.91

#936330

Fixed an issue with batch updating custom asset fields

Also in 2.192.1 · 2.184.91

#936207

Fixed issue with not being able to test Azure Automation in UAT instances

Also in 2.192.1 · 2.184.91

#936005

Fixed a minor issue with the "Add to Project" sales order line action

Also in 2.192.1 · 2.184.91

#935980

Fixed the "Deactivate Users in Halo when they are not found in Azure" checkbox sometimes missing from the CSP configuration page

Also in 2.192.1 · 2.184.91

#935961

Fixed a minor visual issue with composite tax totals

Also in 2.192.1 · 2.184.91

#935951

Fixed an issue with user matching on the call screen

Also in 2.192.1 · 2.184.91

#935886

Fixed an issue where Agents didn't have permission to use the "No Charge" charge rate

Also in 2.192.1 · 2.184.91

#935178

Fixed an issue where signatures on approval actions wouldn't populate the $-CUSTOMERSIGNATURE variable

Also in 2.192.1 · 2.184.91

#935170

Fixed an issue where outgoing mail would fail to send if the mailbox has no Connection Type selected

Also in 2.192.1 · 2.184.91

#934863

Resolved an issue with Custom Field data for Dynamic SQL Multiple Selection types losing data when saving an Action and the SQL can output the same Display value for different ID values depending on the Entity

Also in 2.192.1 · 2.184.91

#934778

Fixed a minor issue with updating recurring invoice lines with item changes

Also in 2.192.1 · 2.184.91

#934610

Fixed Automated Tickets being created for voided invoices

Also in 2.192.1 · 2.184.91

#934088

Fixed an issue where the number of service subscribers did not appear in the modal when sending a service email to subscribers

Also in 2.192.1 · 2.184.91

#923792

Fixed an issue with forwarded emails from users being described on actions as "User Update" instead of "Email Update (Forwarded)"

Also in 2.192.1 · 2.184.91

#923694

Fixed an issue where banners at the top of the application wouldn't stretch all the way across when using the 2025 UI update

Also in 2.192.1 · 2.184.91

#923575

Fixed issues with the Zendesk migration not returning tickets and not paginating

Also in 2.192.1 · 2.184.91

#923470

Fixed issue with ticket id in PO column profiles

Also in 2.192.1 · 2.184.91

#923438

Fixed an issue with CSP Consumption Data failing to save in rare cases

Also in 2.192.1 · 2.184.91

#923426

Fixed an issue with prepay billing period overlap at a DST switch

Also in 2.192.1 · 2.184.91

#923419

Fixed an issue where the "Add to Project" option on Sales Orders wouldn't display in the dropdown view

Also in 2.192.1 · 2.184.91

#922915

Fixed an issue with updating recurring invoices without a schedule

Also in 2.192.1 · 2.184.91

#922879

Fixed an error viewing tickets on the portal when a Field Group has a system field configured to show on a separate tab

Also in 2.192.1 · 2.184.91

#922775

Fixed the $-CONSIGNMENTADDRESS variable not including line breaks when used on PDFs

Also in 2.192.1 · 2.184.91

#922572

Fixed an issue when using the 'send' button when viewing a knowledge base article

Also in 2.192.1 · 2.184.91

#922282

Fixed an issue with updating custom tables via the API

Also in 2.192.1 · 2.184.91

#921911

Fixed an issue where the Navigation Menu Layout setting wouldn't be populated for newly created agents

Also in 2.192.1 · 2.184.91

#921222

Fixed an issue with HubSpot inbound syncing not overriding system field mappings in some cases

Also in 2.192.1 · 2.184.91

#920224

Fixed a minor issue with the available actions in the child tickets table within a ticket

Also in 2.192.1 · 2.184.91

#909431

Fixed an issue where in some cases, recurring invoices would error on creation in quick books online.

Also in 2.192.1 · 2.184.91

#908996

Fixed an issue where some dashboard charts would cause extremely slow logins if placed on the home dashboard

Also in 2.192.1 · 2.184.91

#898360

Fixed a minor issue with quote revision and approvals error in some rare cases

Also in 2.192.1 · 2.184.91

#897926

Fixed a DST issue with $ PeriodStartDate and $ PeriodEndDate variables.

Also in 2.192.1 · 2.184.91

#896261

Fixed an issue with tax calculation when using composite tax rates and modifying an invoice.

Also in 2.192.1 · 2.184.91

#895004

Added OneDrive for business as an SKU for service users setting under "Licences to check for"

Also in 2.192.1 · 2.184.91

#882123

Fixed an issue with tickets not moving to the last step of their workflow on closure

Also in 2.188.1 · 2.184.91

#843643

Fixed an issue with using the NinjaOne system authentication in integration runbooks failing to reauthenticate in some cases

Also in 2.192.1 · 2.184.91

#839821

Fixed an issue loading supplier contract default columns

Also in 2.192.1 · 2.184.91

#814651

Fixed an issue where the SLA excuse pop up could appear when clicking on a ticket.

Also in 2.192.1 · 2.184.91

#801358

Fixed an issue with starting an approval with an agent in the approval process causing the action to use the status after an approver update

Also in 2.192.1 · 2.184.91

#792121

Fixed an issue with loading supplier contract column profiles in specific cases

Also in 2.192.1 · 2.184.91

#652477

Fixed a minor issue with the 'supplier' action field

Also in 2.192.1 · 2.184.91

#620572