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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.184.41

Unreleased

Released on Mar 20, 2025 · 86 updates

Added Scroller to Trial Sign-Up Page

Also in 2.186.2 · 2.184.41

#841523

Fixed an issue where you would encounter an error when using the 'Save as new' button on a report that has a chart

Also in 2.186.2 · 2.184.41

#838430

Fixed a few issues with the Dynamics 365 CRM integration

Also in 2.186.2 · 2.184.41

#822219
  1. Fixed an issue with deletion of dynamics 365 tenants causing an error even though it was successful in some cases
  2. Fixed an issue with the display of dynamics filters
  3. Fixed minor issues with custom table imports not working as intended

Fixed an issue with action notes

Also in 2.186.2 · 2.184.41

#842455

Fixed an issue with Agent follower displays

Also in 2.186.2 · 2.184.41

#842227

Fixed the Intune integration sometimes not filtering by tenant when deactivating devices

Also in 2.186.2 · 2.184.41

#842215

Fixed an issue with supplier dropdown fields searches in purchase orders

Also in 2.186.2 · 2.184.41

#841812

Improved look of category field placeholders

Also in 2.186.2 · 2.184.41

#841796

Fixed an issue with dismissing appointment alerts in certain cases

Also in 2.186.2 · 2.184.41

#841668

Fixed an issue with fields hidden from end-users displaying when walking through logging a ticket from a service

Also in 2.186.2 · 2.184.41

#841655

Fixed an incorrect setting label on the Forethought Integration configuration page

Also in 2.186.2 · 2.184.41

#841599

Minor amendment to licence change check for recurring billing

Also in 2.186.2 · 2.184.41

#841361

Removed an incorrect hint on the setting to enable ticket merge permissions

Also in 2.186.2 · 2.184.41

#841335

Resolved an error given when using the Context Menu "Open report data source" option on Reports

Also in 2.186.2 · 2.184.41

#840748

Fixed an issue with the field mappings on the Virima integration

Also in 2.186.2 · 2.184.41

#840526

Minor display improvements for the Liongard integration

Also in 2.186.2 · 2.184.41

#840504

Fixed an issue using authorization tokens in runbooks when using some external APIs

Also in 2.186.2 · 2.184.41

#840470

Fixed an issue with the "sync to Ingram Micro" button not appearing on purchase orders

Also in 2.186.2 · 2.184.41

#840447

Fixed an issue with the article details tab not showing on tickets with linked articles

Also in 2.186.2 · 2.184.41

#840421

Fixed an issue with Agent Resource Booking when using the booking type "Team if unassigned, otherwise Agent"

Also in 2.186.2 · 2.184.41

#840220

Fixed an issue with tags not saving when creating article drafts

Also in 2.186.2 · 2.184.41

#840045

Fixed an issue with Jamf field mappings not working

Also in 2.186.2 · 2.184.41

#840020

Fixed an issue with not being able to set event rule template

Also in 2.186.2 · 2.184.41

#839916

Fixed an incorrect setting label in action configuration

Also in 2.186.2 · 2.184.41

#839863

Fixed an error when using the "open report data source" button

Also in 2.186.2 · 2.184.41

#839838

Resolved an issue with imported Pax8 Usage Lines using the Subscription price instead of the Usage Unit Price

Also in 2.186.2 · 2.184.41

#839746

Fixed an issue with deleting products

Also in 2.186.2 · 2.184.41

#839702

Fixed an issue with the report builder when using the dark theme

Also in 2.186.2 · 2.184.41

#839664

Fixed consignments always using the Site address instead of the overridden address on the Sales Order

Also in 2.186.2 · 2.184.41

#839644

Minor accessibility improvement for 2025 UI buttons

Also in 2.186.2 · 2.184.41

#839554

Fixed issue with Google Workspace not refreshing tokens correctly

Also in 2.186.2 · 2.184.41

#839452

Fixed a display issue that allowed the delete button to appear for notification templates

Also in 2.186.2 · 2.184.41

#839372

Fixed issue with AI setting still showing when no connection is configured

Also in 2.186.2 · 2.184.41

#839073

Fixed an issue with an incorrect $ variable description on the variables screen

Also in 2.186.2 · 2.184.41

#838583

Fixed an issue with the default settings not applying for some self-service portal menu buttons

Also in 2.186.2 · 2.184.41

#838579

Fixed an issue where the haloChat_outboundEvent_chatEnded may not fire when ending a chat via the Bubble

Also in 2.186.2 · 2.184.41

#838537

Fixed an issue with editing assets

Also in 2.186.2 · 2.184.41

#838526

Fixed issues with Google Workspace imports failing

Also in 2.186.2 · 2.184.41

#838505

Fixed an issue with creating new items from the Etilize integration when using advanced search parameters

Also in 2.186.2 · 2.184.41

#838475

Fixed an issue with the agenda view of the change calendar

Also in 2.186.2 · 2.184.41

#838408

Fixed a minor issue with importing Xero tracking categories for multiple tenants

Also in 2.186.2 · 2.184.41

#838189

Fixed a minor issue with syncing new customers to Xero when no default tenant is set

Also in 2.186.2 · 2.184.41

#837916

Fixed an issue with the accept/reject buttons showing on ticket details for agents when the approval process has been rejected

Also in 2.186.2 · 2.184.41

#837797

Updated email rule field mappings table

Also in 2.186.2 · 2.184.41

#837654

Fixed a caching issue with custom tabs and screen layout profiles

Also in 2.186.2 · 2.184.41

#837642

Updated alert method for Addigy integration

Also in 2.186.2 · 2.184.41

#837631

Fixed an issue with overlapping buttons on the side menu search

Also in 2.186.2 · 2.184.41

#837582

Fixed an error when cloning reports with multi-series charts

Also in 2.186.2 · 2.184.41

#837531

Fixed an issue where assets on a new ticket are removed when a template is applied by a rule

Also in 2.186.2 · 2.184.41

#837528

Fixed an issue with migrating Freshdesk Tickets with tags

Also in 2.186.2 · 2.184.41

#837479

Fixed an issue with the custom portal footer

Also in 2.186.2 · 2.184.41

#837258

Fixed an issue where ServiceNow category and status mappings wouldn't apply to Tickets created via webhooks

Also in 2.186.2 · 2.184.41

#837190

Fixed a permission issue preventing non-admins from deleting agent holidays

Also in 2.186.2 · 2.184.41

#836980

Fixed a display issue with user details overlapping other text on assets

Also in 2.186.2 · 2.184.41

#836914

Fixed an issue deactivating users in the Microsoft Entra integration

Also in 2.186.2 · 2.184.41

#836873

Fixed an issue with agent resource booking with anonymous tickets

Also in 2.186.2 · 2.184.41

#836852

Fixed an issue where Tax could round incorrectly

Also in 2.186.2 · 2.184.41

#834264

Fixed an issue with fields not clearing on the new ticket form after creating a child ticket

Also in 2.186.2 · 2.184.41

#834019

Fixed an issue where Contract Charge Rate multipliers wouldn't be applied until recalculating actions

Also in 2.186.2 · 2.184.41

#832770

Fixed certain fields being removed from Ticket Type and Action field lists when using Co-Managed IT

Also in 2.186.2 · 2.184.41

#832041

Improved performance of AI ticket indexing

Also in 2.186.2 · 2.184.41

#830761

Resolved an issue with incorrect charge rates on actions copied from a parent ticket

Also in 2.186.2 · 2.184.41

#830143

Fixed the Date Paid field showing incorrectly in invoice lists

Also in 2.186.2 · 2.184.41

#829186

Fixed an issue with dynamic field visibility set up for a certain field

Also in 2.186.2 · 2.184.41

#828265

Fixed an issue with Sales Mailboxes when using a default mailbox of a different connection type

Also in 2.186.2 · 2.184.41

#828176

Fixed an issue with "has a value" ticket rule criteria for certain system fields

Also in 2.186.2 · 2.184.41

#827363

Fixed an issue with the approval threshold not being met when selecting CAB members from a CAB in which all must approve

Also in 2.186.2 · 2.184.41

#827235

Fixed an issue with hosted Halo Integrator schedules displaying "ALL" rather than a specific list of entities in some cases

Also in 2.186.2 · 2.184.41

#825065

Fixed an issue with default assignment group under ServiceNow supplier set up screen

Also in 2.186.2 · 2.184.41

#817941

Improved error logging for Endpoint Central integration

Also in 2.186.2 · 2.184.41

#817565

Resolved a minor issue with applying ticket templates that have multiple child templates assigned to a milestone

Also in 2.186.2 · 2.184.41

#817562

Fixed an issue with system action notes showing in 'my approvals'

Also in 2.186.2 · 2.184.41

#816492

Fixed an issue with inconsistencies in the Billing Details permission which was not working as intended to hide or make some fields not editable in some cases

Also in 2.186.2 · 2.184.41

#813425

Fixed an issue with agent selection options when creating a new child template

Also in 2.186.2 · 2.184.41

#807620

Fixed an issue where Article and News Article drafts could be inadvertently bypassed

Also in 2.186.2 · 2.184.41

#799812

Fixed issue with agents with access control to approval processes not being able to edit the step rules

Also in 2.186.2 · 2.184.41

#791946

Fixed an issue with text titles on Self Service Portal article fields

Also in 2.186.2 · 2.184.41

#774840

Fixed an issue with mapping Followers from an Email Rule

Also in 2.186.2 · 2.184.41

#774545

Fixed the settings to hide organisation details in the portal footer not applying to the login screen

Also in 2.186.2 · 2.184.41

#766123

Fixed an issue that occurs when clearing tree dropdown input fields

Also in 2.186.2 · 2.184.41

#753343

Fixed the date shown on Teams webhooks not being converted to local time

Also in 2.186.2 · 2.184.41

#751483

Added scope for Business Management when authorizing the Facebook integration

Also in 2.186.2 · 2.184.41

#695010

Minor language pack improvement

Also in 2.186.2 · 2.184.41

#684871

Fixed an issue with adjacent pie/doughnut chart segments having the same colour

Also in 2.186.2 · 2.184.41

#571489

Removed the context menu when using custom report HTML

Also in 2.186.2 · 2.184.41

#440559

Fixed an issue with SLA breach scan

Also in 2.186.2 · 2.184.41

#838645