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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.184.31

Unreleased

Released on Mar 17, 2025 · 111 updates

Fixed an issue where the 'Last Login Date' column header was not visible when viewing a list of agents

Also in 2.186.2 · 2.184.31

#835619

Fixed an issue with Actions on the Mobile App being ordered in reverse

Also in 2.186.2 · 2.184.31

#833855

Fixed an issue where the asset type field was incorrectly limited to specific asset types when creating a new asset.

Also in 2.186.2 · 2.184.31

#824212

Fixed an issue with importing Multiselect Asset and Site Fields

Also in 2.186.2 · 2.184.31

#823631

Fixed an issue with notification text overflowing if there are long words in the notification message

Also in 2.186.2 · 2.184.31

#838343

Minor UI improvement to the display of attachments in the Progress tab

Also in 2.186.2 · 2.184.31

#838307

Fixed a display issue with Freshdesk priority mappings

Also in 2.186.2 · 2.184.31

#837886

Fixed very rare issue where new sites and consingments would fail to save

Also in 2.186.2 · 2.184.31

#837770

Fixed an issue with the webhook endpoint for the SnelStart integration

Also in 2.186.2 · 2.184.31 · 2.174.111

#837501

Fixed an issue with resolved tickets showing incorrect SLA information in ticket lists

Also in 2.186.2 · 2.184.31

#837332

Improved clarity of the ticket type setting "Only add the note to the child"

Also in 2.186.2 · 2.184.31

#836965

Fixed a display issue with API application page titles

Also in 2.186.2 · 2.184.31

#836753

Resolved an issue where the mandatory 'asset' field on an action could be bypassed.

Also in 2.186.2 · 2.184.31

#836746

Fixed a minor display issue in AI configuration

Also in 2.186.2 · 2.184.31

#836700

Added redirect information to the Google mailbox credentials screen

Also in 2.186.2 · 2.184.31

#836636

Resolved an issue that deleting Composite Reports leaves orphaned records for the related Scheduled Emails

Also in 2.186.2 · 2.184.31 · 2.174.111

#836585

Fixed an issue with the asset tag column in ticket lists not updating when renaming assets

Also in 2.186.2 · 2.184.31

#836561

Fixed visual issue with forgotten password screen

Also in 2.186.2 · 2.184.31

#836560

Fixed an issue with the ticket type used for logging time being hidden

Also in 2.186.2 · 2.184.31

#836525

Fixed an issue with the bulk Add to Sprint option not respecting the sprint ticket type for the selected tickets

Also in 2.186.2 · 2.184.31

#836481

Fixed an issue with using actions to assign a ticket to a different team's leader

Also in 2.186.2 · 2.184.31

#835741

Fixed a rare UI issue when logging a new ticket in the agent app

Also in 2.186.2 · 2.184.31 · 2.174.111

#835694

Fixed multiple display issues with users/assets having long usernames

Also in 2.186.2 · 2.184.31

#835663

Fixed an issue where Azure DevOps work items could duplicate when closing Tickets

Also in 2.186.2 · 2.184.31

#835595

Fixed an issue preventing some software from being imported from Intune

Also in 2.186.2 · 2.184.31

#835585

Fixed an issue with the self-service portal my tickets area occasionally not loading

Also in 2.186.2 · 2.184.31

#835483

Added debug logging for Jira Service Management

Also in 2.186.2 · 2.184.31

#835460

Fixed issue with the ticket type settings "Show new attachments on child/related tickets" not working correctly

Also in 2.186.2 · 2.184.31

#835100

Fixed an issue with custom single select fields not copying to child tickets

Also in 2.186.2 · 2.184.31

#834879

Fixed an issue with editing optional services

Also in 2.186.2 · 2.184.31

#834861

Fixed an issue with Connectwise Control not making assets inactive not working as intended

Also in 2.186.2 · 2.184.31

#834680

Fixed a display issue with product bundle categories

Also in 2.186.2 · 2.184.31

#834418

Fixed an issue loading email rules in some circumstances

Also in 2.186.2 · 2.184.31

#834382

Fixed an issue with categroy dropdowns occassionally being empty

Also in 2.186.2 · 2.184.31

#834191

Fixed an issue where agents list wouldn't load on the mobile applications

Also in 2.186.2 · 2.184.31

#834012

Fixed an issue with loading users

Also in 2.186.2 · 2.184.31

#833982

Fixed an issue with the chat popup bubble text colour not adjusting for the background colour

Also in 2.186.2 · 2.184.31

#833938

Minor language pack improvements

Also in 2.186.2 · 2.184.31

#833893

Fixed an issue with adding "not equal to" visibility conditions not saving correctly initially

Also in 2.186.2 · 2.184.31

#833805

Fixed an issue with Reporting Periods when start and end dates were in different Timezones

Also in 2.186.2 · 2.184.31

#833771

Added checking to several Fortnox fields to prevent invalid characters from being sent

Also in 2.186.2 · 2.184.31

#833712

Resolved an issue preventing the removal of users from assets in runbooks when using the Halo API 'Edit Asset' action

Also in 2.186.2 · 2.184.31

#833700

Improved AI thank you detection prompt

Also in 2.186.2 · 2.184.31

#833566

Fixed a rare issue where the action history would disappear when doing an action

Also in 2.186.2 · 2.184.31

#833514

Fixed a minor display issue with recurring invoice list and ticket list sub-tables

Also in 2.186.2 · 2.184.31

#833498

Resolved a minor issue with the linked item field on charge rates

Also in 2.186.2 · 2.184.31

#833482

Resolved an issue with the 'Has a value' and 'Does not have a value' rule types for notification and runbook criteria.

Also in 2.186.2 · 2.184.31

#833467

Fixed a minor display issue with database lookups

Also in 2.186.2 · 2.184.31

#833375

Fixed an issue with project tickets switching to the wrong tab when adding a product

Also in 2.186.2 · 2.184.31

#832880

Fixed an issue with submitting negative comments for KB articles on the portal

Also in 2.186.2 · 2.184.31

#832851

Fixed issues with sorting and filtering the Additional Agents column on Tickets

Also in 2.186.2 · 2.184.31

#832813

Fixed an issue with the Last Login Date column header in the Agent List

Also in 2.186.2 · 2.184.31

#832614

Resolved a minor issue with Avalara tax rules

Also in 2.186.2 · 2.184.31

#832588

Fixed an issue with supplier API access when the Halo version is different between the customer and the supplier

Also in 2.186.2 · 2.184.31

#832525

Fixed a time zone related issue with Invoice Due Date at the client level

Also in 2.186.2 · 2.184.31

#832233

Fixed an issue with using SQL select fields as $ variables in other SQL select custom fields

Also in 2.186.2 · 2.184.31

#832067

Fixed an issue where assets could be created with empty inventory numbers

Also in 2.186.2 · 2.184.31

#832013

Fixed an issue with pre-pay threshold notifications not triggering when pre-pay is used from the client not agreement

Also in 2.186.2 · 2.184.31

#832003

Fixed a minor issue with the language translations configuration screen

Also in 2.186.2 · 2.184.31 · 2.174.111

#831508

Fixed an issue where users may not be able to log into the portal if they have a role with no web access, despite having another role that does grant web access

Also in 2.186.2 · 2.184.31

#831393

Fixed a minor issue with account mappings on Item groups with multiple Xero tenants

Also in 2.186.2 · 2.184.31 · 2.174.111

#831376

Fixed an issue with automatic linked user management

Also in 2.186.2 · 2.184.31 · 2.174.111

#831079

Fixed an error when cloning agent roles that include team memberships.

Also in 2.186.2 · 2.184.31

#830503

Fixed the open ticket count on customer lists using the wrong filter profile in some configurations

Also in 2.186.2 · 2.184.31

#830295

Fixed an issue where "Delay starting SLA until the next working day after a particular time" option on SLA priorities could sometimes apply incorrectly

Also in 2.186.2 · 2.184.31

#829828

Fixed a visual issue with suggested articles on the Self Service Portal

Also in 2.186.2 · 2.184.31

#829764

Fixed an error when attempting to add CRM Notes with Survey Custom Fields

Also in 2.186.2 · 2.184.31 · 2.174.111

#829734

Fixed an issue with category fields appearing in the incorrect location on the ticket details screen

Also in 2.186.2 · 2.184.31

#829629

Fixed an issue where you would get an API error when syncing a ticket to Jira

Also in 2.186.2 · 2.184.31

#829506

Fixed issue with adding primary service subsribers as followers of a ticket

Also in 2.186.2 · 2.184.31

#829164

Fixed an issue where 'Auto-generate an Accounts ID for new Customers' Billing option could uncheck when syncing to Xero

Also in 2.186.2 · 2.184.31

#829065

Fixed an issue where Travel charge rates wouldn't update on Actions fields dependent on dynamic field visibility conditions

Also in 2.186.2 · 2.184.31

#828999

Fixed an issue with Recurring invoice pro-rata created when adding new lines not working correct on next period in some cases

Also in 2.186.2 · 2.184.31

#828947

Fixed various minor issues with agent role configuration

Also in 2.186.2 · 2.184.31

#828867

Resolved an issue where editing the language pack would unexpectedly switch from edit mode to read mode

Also in 2.186.2 · 2.184.31

#828772

Fixed an issue with tickets no longer needing approval showing in lists with the filter "include my approvals only"

Also in 2.186.2 · 2.184.31

#828685

Fixed a visual issue with the cookies consent screen

Also in 2.186.2 · 2.184.31

#828336

Fixed a minor issue with surcharge when applying billing templates

Also in 2.186.2 · 2.184.31

#828299

Fixed an issue with the SLA timer displaying incorrectly when there is no target

Also in 2.186.2 · 2.184.31 · 2.174.111

#828263

Fixed an issue where invoice due date would not be consistently set when created from Sales Orders with some setups

Also in 2.186.2 · 2.184.31

#828226

Fixed an issue with adding showfieldnames=true to the URL not working for some fields in config

Also in 2.186.2 · 2.184.31

#828015

Fixed an issue with the workflow not moving when using a modal action to edit the workflow stage

Also in 2.186.2 · 2.184.31

#827980

Fixed an issue where dynamic SQL reports were able to be selected for dashboard widgets that configure a new chart

Also in 2.186.2 · 2.184.31 · 2.174.111

#826994

Removed ConnectWise Automate last alert sync date from config change tracking

Also in 2.186.2 · 2.184.31 · 2.174.111

#825436

Fixed an issue with incorrect fields displaying against assets in the self-service portal

Also in 2.186.2 · 2.184.31

#825110

Resolved a rare issue where revenue displayed incorrectly when viewing invoices in lists

Also in 2.186.2 · 2.184.31

#824962

Fixed an issue with the Powershell integration where file paths contain special characters

Also in 2.186.2 · 2.184.31

#822438

Fixed a rare issue with accessing departments when using multi-tenancy

Also in 2.186.2 · 2.184.31

#821196

Fixed an issue with customer/supplier API Access failing to match tickets in some cases

Also in 2.186.2 · 2.184.31

#818855

Fixed an issue with bookmarking assets while in an asset list

Also in 2.186.2 · 2.184.31

#818058

Fixed an issue where you could not use a custom colour palette on report charts

Also in 2.186.2 · 2.184.31

#817812

Minor error logging improverment to the Cisco Meraki integration

Also in 2.186.2 · 2.184.31

#815997

Fixed an issue with the CSP consumption billing save failing for some rows rarely.

Also in 2.186.2 · 2.184.31

#815081

Minor improvements to the Salesforce integration

Also in 2.186.2 · 2.184.31

#812991
  • Added the option to update customer names in Halo when an Account name is updated in Salesforce.
  • The third party description in the link object will now always be updated when importing an Account from Salesforce.
  • Fixed an issue where the Salesforce logo is out of alignment using the 2025 UI.

Fixed a very minor issue with contracts

Also in 2.186.2 · 2.184.31 · 2.174.111

#812604

Fixed an issue where a ticket's first time fix metric would not be cleared when it was re-opened

Also in 2.186.2 · 2.184.31

#811130

Fixed an issue with enabling "use numeric phone number searching" for users

Also in 2.186.2 · 2.184.31

#811128

Improved Consignment error logging

Also in 2.186.2 · 2.184.31

#809800

Fixed an issue with canned text on kb article drafting not loading properly.

Also in 2.186.2 · 2.184.31

#806071

Fixed an issue with Tiered Pricing displaying incorrectly pre-save

Also in 2.186.2 · 2.184.31

#805520

Fixed an issue with the automatic Due Date calculations in some situations

Also in 2.186.2 · 2.184.31

#800563

Added a hint for the 'Halo database' option for SQL Provider in SQL imports

Also in 2.186.2 · 2.184.31

#784218

Fixed an issue that prevented bulk deletion of templates.

Also in 2.186.2 · 2.184.31

#767131

Fixed an issue with appointment clashes preventing recurring appointments from creating

Also in 2.186.2 · 2.184.31

#766769

Improved search performance when searching for IP addresses

Also in 2.186.2 · 2.184.31

#745044

Fixed a rare issue when adding CC'd users as ticket followers

Also in 2.186.2 · 2.184.31

#737591

Fixed an issue with asset key field names not translating correctly through column profiles

Also in 2.186.2 · 2.184.31

#707462

Fixed an issue where you could not add a CAB when changing the technical owner in bulk

Also in 2.186.2 · 2.184.31

#670458

Fixed issue with LASTAGENTACTIONWHO variable

Also in 2.186.2 · 2.184.31

#589935

Fixed an issue with the image editor not displaying when viewing the rich text editor in full screen

Also in 2.186.2 · 2.184.31

#422398

Fixed an issue with the related Assets right-click menu when on a ticket in the call screen disappearing very quickly in some cases

Also in 2.186.2 · 2.184.31

#373620