Release notes

Added a client-level invoice due date type of 'equal to invoice date'.

Fixed an issue with the agents field not loading on actions and tickets

Also in 2.184.21 · 2.174.93

Fixed an issue generating invoice PDFs

Fixed a visual issue in some cases with action field dropdowns overlapping other elements

Fixed "a tab must be selected" error when attempting to create CRM Note Custom Fields

Minor UI display improvement for long ticket subjects

Fixed an issue with coinfig commits for column profiles not syncing between instances

Fixed a display issue with the new action screen in a modal window

Resolved an issue with the Feedback API endpoint that mean Agent API Applications could not override the IP Address when logging feedback

Fixed an issue with editing notifications from an agent's own details page closing the agent details

Fixed Quote Updated events sometimes not triggering

Minor 2025 UI enhancements

Fixed issue with 'Team' criteria not working with dynamic field values on Ticket Types

Fixed an issue with using the setting "Use assets to determine related services" not working when related services are inherited from the asset type

Fixed a minor issue with incoming emails via EWS with no body content

Also in 2.184.21 · 2.174.101

Fixed an issue with the primary asset not appearing first on ticket dashboard asset widgets

Fixed a minor issue with the holidays table in workday config

Also in 2.184.21 · 2.174.101

Fixed an error when loading items linked to deleted categories

Also in 2.184.21 · 2.174.101

Fixed being unable to delete appointments in Halo when they have already been deleted in Exchange

Fixed an issue with the Dynatrace manual import not working correctly

Also in 2.184.21 · 2.174.101

Fixed issue with default access control on lists, column profiles, and filter profiles

Fixed users being removed from the ticket's CC list when they email in

Fixed an issue with embedding the chat in dark mode not adjusting the colour of some text

Fixed an issue with the new project labour line merging on budget type setting not working as intended in all cases

Fixed an issue with milestones when using "save as new template"

Added new language pack translation for the contacts tab in the Supplier area

Fixed the action details table using the wrong timezone when using the Reply button

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller via Quote To Order

Also in 2.184.21 · 2.174.101

Improved hint on asset general settings

Fixed Snipe IT devices failing to match the mapped customer and importing to the default Site

Also in 2.184.21 · 2.174.101

Fixed the Entra named licence roles not being updated when a role is renamed

Also in 2.184.21 · 2.174.101

Added a warning when "Allow every User to access every Ticket with this Ticket Type" is enabled

Fixed an issue with 504 errors when bulk changing Category

Resolved an issue with non-custom fields failing to load on the correct tab of a ticket on the self-service portal

Resolved an issue with the Team/Agent setting for "Exclude from Resource Booking" failing to be inherited by Role assignment

Fixed issues with the guide pages not loading when clicking the guide links next to settings

Also in 2.184.21 · 2.174.101

Fixed cloned agents being linked to the original agent's Exchange account

Also in 2.184.21 · 2.174.101

Resolved an issue with the Status of a Ticket failing to update after a Supplier or User email when Quick Status change is disabled

Also in 2.184.21 · 2.174.101

Fixed invoice IDs not showing in the portal when "unique ID per document type" is enabled, and fixed Datagate PDFs not opening

Also in 2.184.21 · 2.174.101

Fixed an issue with Automated Tickets of type Asset creating unintentionally

Resolved an issue with adding Sales Order lines to new Recurring Invoices failing to show the Invoice creation screen

Minor performance enhancements to tickets and actions using a lot of custom fields

Also in 2.184.21 · 2.174.101

Fixed a rare issue where system actions would show as being done by an agent

Also in 2.184.21 · 2.174.101

Fixed an issue with the 2-way Ticket-Action review syncing

Fixed an issue with ticket rules using incorrect workflows when workflows are deleted

Also in 2.184.21 · 2.174.101

Fixed an issue with the Microsoft Entra user sync in the Halo Integrator

Also in 2.184.21 · 2.174.101

Fixed an issue with the "idonly" parameter in the attachment endpoint

Fixed an issue with custom translations not applying

Fixed an issue with the $-USERPHONENUMBER variable when the user's preferred method is Site

Fixed an issue with adding new Etilize category mappings

Also in 2.184.21 · 2.174.101

Resolved an issue with <<ticket^user^site^client^azure_tenant_id>> failing to populate on Custom Integration Methods

Fixed an issue with the default value for SQL select custom fields not being set

Also in 2.184.21 · 2.174.101

Fixed an issue with custom field group headers not displaying correctly

Also in 2.184.21 · 2.174.101

Fixed an issue with emails including the X-hashtags header for the EWS connection type

Resolved an issue with Action Fields showing for Co-managed Agents when they should be hidden (e.g Charge Rate, Time taken) when used in Groups

Fixed an issue with not being able to clear SQL select custom fields

Also in 2.184.21 · 2.174.101

Minor change to allow the Expense modal screen to open when Charge Rate Review process is not enabled

Fixed a minor issue with creating purchase orders when using the Ingram Micro Reseller integration

Also in 2.184.21 · 2.174.101

Fixed an issue with the option to only allow asset statuses after certain other statues not working correctly

Fixed a minor issue with sales order actions

Fixed $-LOGGEDINAGENTID and $-LOGGEDINAGENTNAME not appearing in the variables list

Also in 2.184.21 · 2.174.101

Fixed an issue with editing Ticket Area filters

Also in 2.184.21 · 2.184.7

Fixed a rare issue where Addresses wouldn't populate correctly on Tickets

Fixed a minor issue custom fields on pdf templates sent during automatic recurring invoice creation

Also in 2.184.21 · 2.174.101

Fixed an issue with Knowledge Base Article Full-Text Searching in specific cases

Fixed an issue with the Invoice Deleted Webhook trigger

Also in 2.184.21 · 2.174.101

Minor changes to the HaloPSA Trial Signup Form

Fixed an issue with ordering by Workflow Stage Number

Also in 2.184.21 · 2.174.101

Fixed a rare issue with SQL Lookups

Also in 2.184.21 · 2.174.101

Resolved a 500 error given when retrieving CRM notes via the API

Also in 2.184.21 · 2.174.101

Fixed a display issue on assets with users having long usernames

Fixed an issue with Hubspot quote and deal custom field mappings

Fixed an issue syncing attachments to Azure Devops, Jira and ServiceNow integrations when storing attachments within S3.

Also in 2.184.21 · 2.174.101

Resolved an issue with Quote/Contract/Agent Signatures failing to load correctly when generating PDF documents resulting in an error

Also in 2.184.21 · 2.174.101

Fixed an issue with purchase order tracking data from Ingram Micro Reseller

Fixed an issue with Holidays in non-UTC timezones

Fixed a minor inconsistency with syncing purchase orders to Ingram Micro reseller

Also in 2.184.21 · 2.174.101

Fixed an issue where Product field could be 'Not Set' when mandatory

Also in 2.184.21 · 2.174.101

Fixed a visual issue with the "Allow logging on behalf of other Users" field on the portal

Improved the validation of asset relationship changes in the API

Also in 2.184.21 · 2.174.101

Improved the stripe integration page to show already present logging

Fixed an issue with mandatory field error messages not showing overridden display label

Fixed Stripe not confirming payments in some cases

Fixed an issue with not being able to reassign shifts if using Exchange Calendars

Fixed an issue where some Related Tickets wouldn't display when 'Show related of related Tickets' was disabled

Also in 2.184.21 · 2.174.101

Fixed an issue with hubspot item posts failing in some cases when specific fieldmappings are setup.

Fixed an issue with Hubspot custom lifecycles not working as intended when being used as restrictions for the client import

Also in 2.184.21 · 2.174.101

Resolved an issue with an error given when loading up the User List, but no permissions are given to the Customers entity

Resolved an issue with License/Subscription change history failing to load for non-admin Agents

Fixed importing tickets through the Azure Sentinel integration using the Halo DB integrator with ticket type restrictions

Also in 2.184.21 · 2.174.101

Fixed an issue with the Microsoft Teams End-user Chat not matching single selects options correctly

Fixed an issue with the new ticket screen not closing when creating an article draft from the related article tab

Fixed an issue with the kanban child view on the self-service portal showing tickets visible to all users in error

Also in 2.184.21 · 2.174.101

Fixed an issue where Invoice ID columns wouldn't populate on Consignment PDFs

Also in 2.184.21 · 2.174.101

Fixed an issue with custom translations not exporting correctly to CSV

Fixed an issue with Search not behaving as expected

Fixed issues with distribution lists

Fixed an issue with importing Recurring Invoice Lines

Also in 2.184.21 · 2.174.101

Fixed a time zone issue with resource booking slots

Fixed an issue with currency conversions not loading on unsaved purchase orders

Fixed a rare issue with the item catalogue on the Self Service Portal

Fixed an issue with the $ faultid variable not working

Minor improvement to the Microsoft Entra SSO configuration page

Fixed an issue with uploading attachments that use non-ASCII characters in its filename

Fixed an issue processing alert emails containing the word 'device'

Also in 2.184.21 · 2.174.101

Fixed an issue with hosted customer monitoring events not showing

Also in 2.184.21 · 2.174.101

Fixed an issue with discounts in Xero when using Groups to hide lines in some cases

Also in 2.184.21 · 2.174.101

Fixed an issue where Status change notification work hours option wasn't applied