Release notes

Fixed a minor issue with tax code descriptions for non-group lines

Also in 2.178.2 · 2.174.61

Fixed an issue with a duplicate field in email settings

Also in 2.178.3 · 2.174.61

Fixed an issue with configuring Datto RMM

Also in 2.178.2 · 2.174.61

Fixed an issue with widget display in some cases after deleting ticket areas

Also in 2.178.2 · 2.174.61

Fixed an error in Task Scheduler

Also in 2.178.2 · 2.174.61

Fixed an error when sending Emails without a BCC with Account Manager Emails enabled

Also in 2.178.2 · 2.174.61

fixed an issue with mapping the last sync date for assets imported from Google Workspace

Also in 2.178.1 · 2.174.61

Fixed issue with manager approvals not working correctly when no manager found

Also in 2.178.1 · 2.174.61

Fixed an issue where all EntraID tenants carry out user deactivation during an Integrator sync, when not all tenants have user deactivation enabled

Also in 2.178.1 · 2.174.61

Fixed an issue with converting site and user phone numbers when enabling numeric phone number searching

Also in 2.178.1 · 2.174.61

Fixed an error when saving actions from the end-user portal when the user doesn't have access to the Ticket Type

Also in 2.178.1 · 2.174.61

Fixed an issue with editing the configuration for the additional fields tab

Also in 2.178.1 · 2.174.61

Fixed an issue with custom translations not exporting to CSV correctly

Also in 2.178.1 · 2.174.61

Fixed an error when importing appointments on the integrator

Also in 2.178.1 · 2.174.61

Fixed issue with multi-select fields reloading incorrectly

Also in 2.178.1 · 2.174.61

Fixed a visibility issue with the approval delegation settings tab in the user self service portal

Also in 2.178.1 · 2.174.61

Fixed the timer starting for new actions despite the timer being disabled at action level

Also in 2.178.1 · 2.174.61

Fixed an issue with Mail Campaign emails scheduled > 10 days in advance not sending

Also in 2.178.1 · 2.174.61

Fixed invoice payment dates sometimes displaying incorrectly in certain timezones

Also in 2.178.1 · 2.174.61

Fixed an issue with response action

Also in 2.178.1 · 2.174.61

Fixed a display issue when generating Ticket PDFs via actions

Also in 2.178.1 · 2.174.61

Fixed an issue with using round robin when processing incoming mail via the DB integrator

Also in 2.178.1 · 2.174.61

Fixed an issue with displaying emojis

Also in 2.178.1 · 2.174.61

Fixed an issue with do not sync address for N-central not working on manual imports as intended

Also in 2.178.1 · 2.174.61

Fixed an issue with Invoice Payments

Also in 2.178.1 · 2.174.61

Improved Exact online error handling and prevented some minor issues where Exact would

Also in 2.178.1 · 2.174.61

Improved performance of the Google Workspace asset import

Also in 2.178.1 · 2.174.61

Resolved an issue with Meraki Alerts failing to correctly match Halo Devices when using the matching option "Device Serial Number (Meraki) to Asset ID (Halo)"

Also in 2.178.1 · 2.174.61

Fixed an issue when creating new prospects with an existing site

Also in 2.178.1 · 2.174.61

Fixed an issue when editing appointments created from contract schedules

Also in 2.178.1 · 2.174.61

Fixed a visual issue with the field "Default Contract for new Tickets"

Also in 2.178.1 · 2.174.61

Minor language pack improvement

Also in 2.178.1 · 2.174.61

Resolved an issue with Purchase Order tax incorrectly calculated by making rounding changes at unit level instead of line level

Also in 2.178.1 · 2.174.61

Fixed issue with users imported using deltas from Entra ID being deactivated incorrectly

Also in 2.178.1 · 2.174.61

Fixed ticket templates remaining linked to deleted child templates

Also in 2.178.1 · 2.174.61

Fixed an issue with some fields not displaying when using the $-CHILDTICKETSTABLE variable

Also in 2.178.1 · 2.174.61

Fixed category dropdowns not grouping correctly when using category translations

Also in 2.178.1 · 2.174.61

Minor language pack improvement

Also in 2.178.1 · 2.174.61

Fixed an issue where the Agent default Asset list wouldn't override the global default

Also in 2.178.1 · 2.174.61

Fixed a minor issue syncing PO's to Ingram Micro Reseller

Also in 2.178.1 · 2.174.61

Fixed an issue where Milestones wouldn't be added to Ticket templates when using the 'Save as a new Template' action

Also in 2.178.1 · 2.174.61

Fixed an issue where Okta groups with special characters could prevent importing

Also in 2.178.1 · 2.174.61

Improved the setting label for agent collision detection

Also in 2.178.1 · 2.174.61

Fixed an issue where Item Tax names would appear in group rows on Quotes

Also in 2.178.1 · 2.174.61

Improved the Knowledge Base article links in config in preparation for them being made available

Also in 2.178.1 · 2.174.61

Fixed an issue with approval processes sending to only one manager with 'The Head of the Users Default Department' approval type

Also in 2.178.1 · 2.174.61

Fixed an issue with using SQL single select custom fields to determine approvers

Also in 2.178.1 · 2.174.61

Added $-ASSETTAG variable to Invoice Lines

Also in 2.178.1 · 2.174.61

Fixed a minor issue with "Don't use agreement hours" on billing plan combinations

Also in 2.178.1 · 2.174.61

Fixed an issue with setting dynamic lookups from a lookup mapping using an ID value

Also in 2.178.1 · 2.174.61

Fixed an issue with $-TAXBREAKDOWN

Also in 2.178.1 · 2.174.61

Fixed a minor issue with tax description on invoice PDFs

Also in 2.178.1 · 2.174.61

Fixed payment webhooks from QuickBooks Online failing to find a customer when using sub-customer mappings

Also in 2.178.1 · 2.174.61

Fixed an error when creating AI Suggestions when "The following field(s) must match" is not set

Also in 2.178.1 · 2.174.61

Fixed issue with loading the users of an asset

Also in 2.178.1 · 2.174.61

Fixed an issue with approvals on the portal that use system fields

Also in 2.178.1 · 2.174.61

Fixed an issue where ConnectWise Control assets against companies with apostrophes wouldn't import

Also in 2.178.1 · 2.174.61

Fixed a time zone issue with next appointment date on ticket views

Also in 2.178.1 · 2.174.61

Fixed the "Software Licencing Access Level" and "Can Create Canned Text" permissions not always saving when changed

Also in 2.178.1 · 2.174.61

Fixed an issue with Sales Order Invoiced Percentage when partially Invoicing the Sales Order

Also in 2.178.1 · 2.174.61

Fixed a visual issue with statuses in Ingram Micro Reseller integration

Also in 2.178.1 · 2.174.61

Fixed an issue with anonymising users' phone fields

Also in 2.178.1 · 2.174.61

Resolved an issue with Reviewed list when creating recurring invoices

Also in 2.178.1 · 2.174.61

Resolved an issue with Sales Order Price/Cost failing to store more than 2 decimal places

Also in 2.178.1 · 2.174.61

Fixed a visual issue where the Start Date on Charge Rates would show the incorrect day in certain timezones

Also in 2.178.1 · 2.174.61

Fixed an issue with Recurring Invoice Calculated Quantities Criteria

Also in 2.178.1 · 2.174.61

Fixed an issue where Item configuration fields would refresh when idling in Edit mode

Also in 2.178.1 · 2.174.61

Fixed PagerDuty webhooks sometimes creating tickets against the wrong user at the matched site

Also in 2.178.1 · 2.174.61

Fixed an issue with responses not being logged on tickets

Also in 2.178.1 · 2.174.61

Fixed an issue where Account Manager emails wouldn't display on email previews

Also in 2.178.1 · 2.174.61

Fixed an issue where Asset reservations on Sales Orders wouldn't clear when the reservation amount was reduced

Also in 2.178.1 · 2.174.61

Fixed an issue with Tax rounding

Also in 2.178.1 · 2.174.61

Fixed an issue importing Sites from N-able N-Sight

Also in 2.178.1 · 2.174.61

Fixed recurring invoices failing to generate automatically when using "Weeks ahead to create periodic invoices"

Also in 2.178.1 · 2.174.61

Fixed an issue when updating custom table records using runbooks

Also in 2.178.1 · 2.174.61

Fixed some items failing to load when using the MYOB integration

Also in 2.178.1 · 2.174.61

Fixed consignments showing sales order link when no sales order is linked

Also in 2.178.1 · 2.174.61

Fixed an issue with Embedding Tickets

Also in 2.178.1 · 2.174.61

Fixed an issue with Field Value Restrictions in rare situations

Also in 2.178.1 · 2.174.61

Minor language pack fix

Also in 2.178.1 · 2.174.61

Fixed issue with AI insights not working when using GPT-4o

Also in 2.178.1 · 2.174.61

Fixed client and site sometimes not being set correctly when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled

Also in 2.178.1 · 2.174.61

Fixed an issue with mapping values to the title field and date fields in Azure DevOps

Also in 2.178.1 · 2.174.61

Added a deprecated flag to a field in the N-able N-Central integration

Also in 2.178.1 · 2.174.61

Fixed an issue with User merging

Also in 2.178.1 · 2.174.61

Updated the NinjaOne integration logo

Also in 2.178.1 · 2.174.61

Resolved a minor permissions issue with adding Ingram Micro Reseller quotes to Halo quotes

Also in 2.178.1 · 2.174.61

Fixed an issue where activity feeds could include activity for the wrong customer

Also in 2.178.1 · 2.174.61

Fixed an issue with saving dashboards without a name

Also in 2.178.1 · 2.174.61

Resolved an issue with editing existing MYOB customer mappings

Also in 2.178.1 · 2.174.61

Fixed a rare issue where error messages would not display correctly

Also in 2.178.1 · 2.174.61

Improved error message when importing translations via CSV

Also in 2.178.1 · 2.174.61

Fixed an issue with the delegate user selection on the self-service portal settings trying to show all users

Also in 2.178.1 · 2.174.61

Fixed an issue with DattoRMM Email Rules not correctly assigning an Asset

Also in 2.178.1 · 2.174.61

Fixed a rare issue where calendar appointments may not sync to Exchange when appointments are made for other agents, and the agent's Exchange token has expired.

Also in 2.178.1 · 2.174.61

Fixed an issue where fields with Dynamic Field Value Visibility conditions based on the field itself wouldn't update Ticket fields

Also in 2.178.1 · 2.174.61

Added option to apply Budgets to related Project or Project being created when creating Projects from line actions

Also in 2.178.1 · 2.174.61

Fixed an issue where accessible Ticket Type Groups wouldn't take the highest level permissions

Also in 2.178.1 · 2.174.61

Fixed an issue with the Sales Order field "Customer PO Number" not correctly populating on a related Invoice

Also in 2.178.1 · 2.174.61

Fixed an issue with users not clearing when switching to SQL query on scheduled tickets

Also in 2.178.1 · 2.174.61

Fixed and issue where Project Appointments would show unintentionally in the Calendar

Also in 2.178.1 · 2.174.61

Added *Default* to 'Sales Order Status after it is invoiced' Sales Order configuration field

Also in 2.178.1 · 2.174.61

Fixed an issue with calendar integration deletions not auditing correctly in some cases

Also in 2.178.1 · 2.174.61

Fixed an issue where Users couldn't subscribe to Services in some cases

Also in 2.178.1 · 2.174.61

Fixed an issue with invoicing actions when using budget charge rate

Also in 2.178.1 · 2.174.61

Fixed an issue with SMS quick actions

Also in 2.178.1 · 2.174.61

Fixed a formatting issue with printing to .pdf

Also in 2.178.1 · 2.174.61

Fixed an issue with cloning Appointments that clash with the Agent's existing Appointments

Also in 2.178.1 · 2.174.61

Fixed an issue with related tickets showing in Ticket Details when 'Allow many-to-many related Ticket relationships' setting is on

Also in 2.178.1 · 2.174.61

Resolved a minor issue with Xero webhooks matching on description

Also in 2.178.1 · 2.174.61

Fixed a minor issue with quote sequencing

Also in 2.178.1 · 2.174.61