Release notes

Fixed an issue with using the variable $ LINKTOUSERACTION more than once

Also in 2.176.1 · 2.174.41

Fixed a caching issue with charge rate descriptions

Also in 2.176.1 · 2.174.41

Fixed issues with language pack translation CSVs

Also in 2.176.1 · 2.174.41

Resolved an issue with Sales Mailboxes failing to match open opportunities correctly due to the Ticket Type setting to exclude from matching

Also in 2.176.1 · 2.174.41

Improved performance when adding users as ticket followers

Also in 2.176.1 · 2.174.41

Fixed a visual bug where 2FA settings would appear editable in the UI when Xero is enabled

Also in 2.176.1 · 2.174.41 · 2.162.101

Fixed an issue with address updates failing to save correctly

Also in 2.176.1 · 2.174.41

Fixed an issue with approval steps determined by dynamic SQL single select custom field values

Also in 2.176.1 · 2.174.41

Fixed a rare issue with loading tickets with followers

Also in 2.176.1 · 2.174.41

Fixed an issue with Resource Type getting cleared when changing Booking Duration

Also in 2.176.1 · 2.174.41

Fixed a display issue with empty category fields on the new action screen when "Force selection of an end node" is enabled

Also in 2.176.1 · 2.174.41

Added beta icon to a few high impact new settings

Also in 2.176.1 · 2.174.41

Fixed an issue with merging and umerging and contract billing issues

Also in 2.176.1 · 2.174.41

Fixed an issue with AI Insights Summarisation

Also in 2.176.1 · 2.174.41

Fixed an issue with appointment dates not defaulting correctly when created via a quick action

Also in 2.176.1 · 2.174.41

Fixed an issue with the 'Keep me Updated' button not showing on the portal against status-tracked services

Also in 2.176.1 · 2.174.41

Fixed an issue with tickets not being visible on the portal if the customer is allowed all ticket types

Also in 2.176.1 · 2.174.41

Fixed issue with automation loop detection triggering incorrectly

Also in 2.176.1 · 2.174.41

Fixed an error when the Halo Integrator updates the last sync result for the Entra ID integration

Also in 2.176.1 · 2.174.41

Fixed an issue with Okta using application filters causing missing data in some cases

Also in 2.176.1 · 2.174.41

Fixed an issue with saving dynamic list custom fields values with load type "Load only the top 100 rows and filter on the server (>10,000 rows)"

Also in 2.176.1 · 2.174.41

Resolved an issue with duplicate linking records added when changing the Avalara Code for Customers

Also in 2.176.1 · 2.174.41

Resolved an issue with tax rules

Also in 2.176.1 · 2.174.41

Fixed an issue with user selection in 'Create Microsoft Teams Chat' on tickets

Also in 2.176.1 · 2.174.41

Fixed an issue with users not being able to log in using Entra ID SSO if their linked agent account has been disabled in Halo

Also in 2.176.1 · 2.174.41

Fixed an issue with configuring Ticket Types to have no tabs shown

Also in 2.176.1 · 2.174.41

Fixed an issue with the default tab on a ticket type when using custom tab layouts

Also in 2.176.1 · 2.174.41

Fixed an issue with using dynamic list custom fields with load type "Load only the top 100 rows and filter on the server (>10,000 rows)" as criteria/outcomes

Also in 2.176.1 · 2.174.41

Fixed issue with OLAs completing incorrectly

Also in 2.176.1 · 2.174.41

Resolved an issue with the thousand separator causing issues with price conversion using the Tech Data reseller API

Also in 2.176.1 · 2.174.41 · 2.162.101

Fixed an issue with Service Accounts Showing in User Search when logging a new ticket

Also in 2.176.1 · 2.174.41

Fixed the "Next x Months (exc this month)" reporting period option using the wrong year

Also in 2.176.1 · 2.174.41

Fixed an issue with approval actions showing an incorrect username

Also in 2.176.1 · 2.174.41

Updated audit table on tickets to exclude HTML tags in rich text fields

Also in 2.176.1 · 2.174.41

Fixed an issue with cloning Contracts

Also in 2.176.1 · 2.174.41

Fixed an issue with setting the status via a rule when doing an action

Also in 2.176.1 · 2.174.41

Fixed Appointment Time tickets being logged against the wrong customer when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled

Also in 2.176.1 · 2.174.41

Fixed an issue when using the dollar variables $-CUSTOMERSIGNATURE and $-AGENTSIGNATURE on tickets

Also in 2.176.1 · 2.174.41

Fixed an issue with $-DELIVERYADDRESS{X} not displaying on quotation PDFs

Also in 2.176.1 · 2.174.41

Fixed being unable to add more than 1 Liongard site mapping without refreshing the page

Also in 2.176.1 · 2.174.41

Minor improvements to event management functionality

Also in 2.176.1 · 2.174.41

Resolved a tax issue with QBO automatic sales tax and excluding clients from syncing to accounts integration

Also in 2.176.1 · 2.174.41

Fixed an issue with using multiple horizontal radio fields

Also in 2.176.1 · 2.174.41

Resolved partially creating a bill/invoice based on quantity when adjusting for price

Also in 2.176.1 · 2.174.41

Improved robustness of stock by preventing the changing of "don't track stock" as disabling can cause stock mismatches later.

Also in 2.176.1 · 2.174.41

Fixed 'test configuration' button validating incorrectly in ALSO/Westcoast Cloud integrations

Also in 2.176.1 · 2.174.41

Fixed an issue with the site lookup field when setting up site mappings for Datto RMM

Also in 2.176.1 · 2.174.41

Fixed a minor issue with top level when importing clients from the N-Able N-Central integration

Also in 2.176.1 · 2.174.41

Fixed quote $-variables not populating on internal approval emails when using ticket approval

Also in 2.176.1 · 2.174.41

Fixed the 2FA setup prompt appearing when impersonating, and when "bypass Halo 2FA if logging in with SSO" is enabled

Also in 2.176.1 · 2.174.41

Fixed a language pack issue with notifications

Also in 2.176.1 · 2.174.41

Fixed an issue with inputting Holidays into a Workday in certain time zones

Also in 2.176.1 · 2.174.41

Added Resource Owner Password Credentials as an authentication option to mailboxes

Also in 2.176.1 · 2.174.41