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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.174.31

Unreleased

Released on Dec 9, 2024 · 87 updates

Resolved an issue with the Invoice Number incorrectly being set to the Halo Invoice Number using the Dynamics Business Central integration

Also in 2.176.1 · 2.174.31

#778769

Fixed an issue with duplicate settings at Customer-level

Also in 2.176.1 · 2.174.31

#778825

Resolved an issue with the Child Tickets/Tasks column showing deleted Tickets/Tasks when the configuration is to soft delete

Also in 2.176.1 · 2.174.31

#777563

Fixed issue with automatic welcome emails created from incoming emails not populating $ variables

Also in 2.176.1 · 2.174.31

#777341

Fixed a language pack issue with home screen dashboard selection

Also in 2.176.1 · 2.174.31

#777317

Resolved an issue with Composite Tax rates calculating when the configuration is chosen to calculate per line and not total

Also in 2.176.1 · 2.174.31

#777191

Fixed an error that could occur when creating assets imported form Prometheus

Also in 2.176.1 · 2.174.31

#776820

Fixed an issue where you could not clear a PowerShell script to not set if one is added to a ticket rule

Also in 2.176.1 · 2.174.31

#776360

Fixed an issue where AI Indexing would fail

Also in 2.176.1 · 2.174.31

#776341

Fixed an issue with Multicurrency recurring invoices not being updated correctly when updating at item level

Also in 2.176.1 · 2.174.31

#776292

Fixed an issue preventing multiple rules from queuing different PowerShell scripts simultaneously

Also in 2.176.1 · 2.174.31

#776139

Fixed a minor issue with selecting FAQ lists on the self service portal

Also in 2.176.1 · 2.174.31

#775896

Fixed an issue with Rules that use Dynamic Single Select Fields

Also in 2.176.1 · 2.174.31

#775891

Fixed issue with users being able to view assets not available to them when logging a ticket

Also in 2.176.1 · 2.174.31

#775773

Fixed a floating point error in Quotation Approvals

Also in 2.176.1 · 2.174.31

#775755

Fixed a rare issue where Attachments wouldn't process for Google Mailboxes

Also in 2.176.1 · 2.174.31

#775667

Fixed a minor issue with AI Resolution Finder

Also in 2.176.1 · 2.174.31

#775662

Fixed an issue with the my approvals page occasionally displaying the wrong note

Also in 2.176.1 · 2.174.31

#775652

Fixed billing integrations being disabled when enabling the GoCardless module

Also in 2.176.1 · 2.174.31

#775649

Fixed an issue with selecting values in mult-selects that contain a comma

Also in 2.176.1 · 2.174.31

#775542

Added Auth app logging when authentication emails fail to send.

Also in 2.176.1 · 2.174.31

#775519

Fixed an issue where Purchase Orders couldn't be created from Actions

Also in 2.176.1 · 2.174.31

#775497

Fixed an issue where a New appointment can be sent to the wrong agent's Google calendar

Also in 2.176.1 · 2.174.31

#775473

Fixed issues when no approvers are found for an approval process

Also in 2.176.1 · 2.174.31

#775442

Fixed a minor issue with Zabbix not using field mappings for the default asset type

Also in 2.176.1 · 2.174.31

#775408

Fixed the "Override default name, hint and icon" checkbox not showing when editing portal menu buttons

Also in 2.176.1 · 2.174.31

#775179

Fixed the full auth URL sometimes not showing on the Go Integrator module

Also in 2.176.1 · 2.174.31

#775074

Fixed an issue where you could not create an Agent

Also in 2.176.1 · 2.174.31 · 2.162.101

#774949

Fixed various issues with config tracking and pushing/pulling changes between instances

Also in 2.176.1 · 2.174.31

#774921

Fixed a minor issue with importing tickets through the Azure Sentinel integration using the Halo DB integrator

Also in 2.176.1 · 2.174.31

#774811

Fixed issue causing user CAB approvers to be ignored when starting an approval process

Also in 2.176.1 · 2.174.31

#774727

Fixed a minor issue with $-taxtotal on QuickBooks AST invoice pdf

Also in 2.176.1 · 2.174.31

#774561

Fixed issue with site matching on assets imported form Connectwise Control via the integrator

Also in 2.176.1 · 2.174.31

#774516

Fixed a minor issue with Xero "customer updated" webhooks

Also in 2.176.1 · 2.174.31

#774434

Fixed an issue with integration webhooks not triggering automations

Also in 2.176.1 · 2.174.31

#774352

Fixed an issue with saving roles between User and Asset

Also in 2.176.1 · 2.174.31

#774302

Fixed an error when deleting Fortnox tenants

Also in 2.176.1 · 2.174.31 · 2.162.101

#774082

Fixed a minor issue with "Set team to the agents default" when setting a team on the new ticket screen

Also in 2.176.1 · 2.174.31

#773963

Fixed issues when using approval steps that can use multiple cabs, such as Related Asset(s) Technical/Business Owners

Also in 2.176.1 · 2.174.31

#773927

Fixed an issue with the category note not showing

Also in 2.176.1 · 2.174.31

#773799

Fixed an issue where pre-pay auto top-up did not account for uninvoiced or unpaid invoices

Also in 2.176.1 · 2.174.31

#773677

Fixed an issue with loading service in the self-service portal

Also in 2.176.1 · 2.174.31

#773665

Fixed an issue with user phone number validation

Also in 2.176.1 · 2.174.31

#773532

Allowed apostrophes in report columns when NHServerless

Also in 2.176.1 · 2.174.31

#773520

Fixed an issue in the UI when entering credentials for the Jira Service Management integration

Also in 2.176.1 · 2.174.31

#773496

Fixed an issue where attachments set to show on child tickets could wrongly appear on the child ticket's actions

Also in 2.176.1 · 2.174.31

#773280

Fixed a minor display issue on suppliers screen

Also in 2.176.1 · 2.174.31

#773104

Improved loading of Invoice and Recurring Invoices when using QuickBooks Online

Also in 2.176.1 · 2.174.31

#773085

Fixed an issue where the email fields are not visible on an action despite using a 'to address override' on the action level.

Also in 2.176.1 · 2.174.31 · 2.162.101

#773083

Fixed an issue with closing Tickets en masse

Also in 2.176.1 · 2.174.31

#773071

Fixed an issue with the AI search not indexing news articles correclty

Also in 2.176.1 · 2.174.31

#773005

Fixed a display issue with the $-RELATEDASSETSTABLE variable

Also in 2.176.1 · 2.174.31

#772857

Fixed issue with filtering out external users when using deltas with Microsoft Entra ID

Also in 2.176.1 · 2.174.31

#772856

Fixed an issue with generic Intacct Fieldmappings not working in some cases

Also in 2.176.1 · 2.174.31

#772503

Fixed an issue with the 'Has a value/Does not have a value' criteria rule type on workflow automations

Also in 2.176.1 · 2.174.31

#772498

Fixed an issue with Okta and Azure user deactivation timeouts during Integration sync

Also in 2.176.1 · 2.174.31

#772252

Fixed an issue with Avalara deletion not working as intended

Also in 2.176.1 · 2.174.31

#771983

Fixed an error when processing deltas for Entra ID Groups that contain devices

Also in 2.176.1 · 2.174.31

#771810

Fixed an issue with Consignment involving Item-level Overriding Cost & Price

Also in 2.176.1 · 2.174.31

#771745

Fixed an issue with notification criteria for Pre-Pay Threshold event

Also in 2.176.1 · 2.174.31

#771574

Fixed an issue with setting a ticket to the assigned agent's team

Also in 2.176.1 · 2.174.31

#771354

Fixed an issue with the default filter not being used when splitting ticket tabs into ticket areas

Also in 2.176.1 · 2.174.31

#770791

Resolved an issue where Expiry Dates on Charge Types/Rates were not being enforced in all cases

Also in 2.176.1 · 2.174.31

#770250

Fixed internal quote approval actions showing to the end-user

Also in 2.176.1 · 2.174.31

#770014

Resolved an issue where appointments fail to show on the calendar when all Locations are selected when the appointment has an invalid/deleted Location

Also in 2.176.1 · 2.174.31 · 2.162.101

#769560

Fixed an issue with XLS imports via the Halo Integrator not setting multi select values using the third party value correctly

Also in 2.176.1 · 2.174.31

#769196

Fixed security issue related to agent knowledge base access

Also in 2.176.1 · 2.174.31 · 2.162.101

#768998

Fixed an issue where the FAQ list field on the portal would not show the values for new articles

Also in 2.176.1 · 2.174.31 · 2.162.101

#768620

Fixed issue with Entra ID integration checking for permissions incorrectly

Also in 2.176.1 · 2.174.31

#767773

Fixed some issues with Currency conversion not applying correctly on initial creation

Also in 2.176.1 · 2.174.31

#767111

Fixed an issue with users imported from Microsoft Entra ID being made inactive erroneously

Also in 2.176.1 · 2.174.31

#766918

Fixed an issue syncing date fields with Azure DevOps

Also in 2.176.1 · 2.174.31

#766424

Fixed an issue with milestones filter on projects

Also in 2.176.1 · 2.174.31

#766418

Fixed an issue with importing Recurring Invoice Lines via .xlsx using specific Matching Fields

Also in 2.176.1 · 2.174.31

#765222

Fixed an issue with the calculation of invoice line quantities when generating an invoice from an SO that already has a linked recurring invoice

Also in 2.176.1 · 2.174.31

#764934

Fixed a "Record not found" error when indexing KB articles

Also in 2.176.1 · 2.174.31

#762233

Fixed an issue with applying templates to agents with appointments

Also in 2.176.1 · 2.174.31

#761873

Added a deprecated flag to a field in the N-able N-Central integration

Also in 2.176.1 · 2.174.31

#758342

Fixed OLAs not tracking time taken to meet targets

Also in 2.176.1 · 2.174.31

#756415

Fixed an issue with Xero group discounts and rounding

Also in 2.176.1 · 2.174.31

#755780

Fixed several issues with travel charge rates

Also in 2.176.1 · 2.174.31

#754309
  1. Fixed an issue with bad default descriptions for invoice lines generated from travel lines
  2. Fixed an issue with zero value travel lines being added to invoices in error

Fixed an issue with the 'Not equal to' dynamic field visibility condition

Also in 2.176.1 · 2.174.31

#754099

Fixed an issue with the Release fields not grouping correctly in some cases

Also in 2.176.1 · 2.174.31

#746160

Fixed an issue with full text searching with contains table

Also in 2.176.1 · 2.174.31

#745174

Updated method dropdown for PowerShell integration

Also in 2.176.1 · 2.174.31

#742033

Fixed an issue with Exact calls being extremely slow in some instances

Also in 2.176.1 · 2.174.31

#734658

Fixed several issues with Stock causing bad stock additions and display issues

Also in 2.176.1 · 2.174.31

#686964