Release notes

Resolved an issue with Invoice details failing to show on Sales Order line columns when the line is only partially invoiced

Minor label change to better explain the function of overriding a Sales Order line Invoice ID

Fixed various issues with Sharepoint integration

Fixed an issue with emojis not displaying correctly

Fixed an issue importing Licences from Giacom

Fixed the buttons on Ticket List widgets obscuring the edit/delete buttons when editing a dashboard

Fixed multi-currency being automatically enabled when enabling any accounting integration

Also in 2.174.21 · 2.162.91

Fixed users with Web Access Level set to No Access being able to log into the portal

Fixed an issue with the agent booking field being a mandatory field when submitting tickets

Fixed an issue with Calculated Custom Fields not rounding as intended in some situations

Fixed a rare issue with users accessing KB articles

Also in 2.174.21 · 2.162.91

Fixed a rare issue with QuickBooks Online Webhooks incorrectly reporting invalid_grant

Fixed an issue with loading the service category tiles on the portal

Also in 2.174.21 · 2.162.91

Resolved an issue with opening Tickets from Connected Instances failing to use the correct URL

Also in 2.174.21 · 2.162.91

Fixed an issue with Attachment viewing behaviour being case-sensitive on the Attachment's extension

Fixed an issue with the Send Email and Send SMS settings on Create Appointment actions

Fixed an issue with $-appointmenttechnician variable

Fixed the Automation Critieria Type displaying incorrectly in Automated Ticket lists

Also in 2.174.21 · 2.162.91

Minor improvement to Automated Ticket logs

Fixed the Domotz Agent field not showing all agents when adding mappings

Fixed "Microsoft 365 Business (no Teams)" licences not being accounted for by the Microsoft CSP integration when importing users as service accounts based on their assigned licences

Fixed issues with formatted emails

Also in 2.174.21 · 2.162.91

Fixed label for Kaseya Alert ID in Ticket Details

Fixed a small visual issue in the FAQ Lists configuration menu

Fixed the add_rows property not working when updating custom tables on Assets

Fixed a "navigator.serviceWorker is undefined" issue when loading the portal in private browsers

Fixed an issue with the display of the canned text and attachment upload buttons in chat

Fixed an issue with adding Site Restrictions from Roles

Also in 2.174.21 · 2.162.91

Fixed an issue with syncing actions with ServiceNow

Also in 2.174.21 · 2.162.91

Fixed an issue with adding site mappings in Google Workspace

Also in 2.174.21 · 2.162.91

Resolved an issue with quote line quantities when importing Ingram Micro Reseller quotes

Fixed some N-Central alerts failing to match customers/devices

Fixed a rare issue with project line actions on sales orders not being available for items with budget templates

Also in 2.174.21 · 2.162.91

Fixed an issue with agreement scheduled appointments not creating

Also in 2.174.21 · 2.162.91

Fixed the Additional Agents field not exporting to CSV correctly

Minor language pack improvement

Also in 2.174.21 · 2.162.91

Fixed an issue with syncing dynamic field visibility changes to other instances

Resolved an error related to Daylight Savings that can cause the Period Start and End dates for invoices to be incorrect

Also in 2.174.21 · 2.162.91

Fixed an issue with the forgotten password field not showing for end users under certain conditions

Fixed an issue with using lookups with integration methods

Also in 2.174.21 · 2.162.91

Minor fix to Pre-pay notification link

Fixed an issue with loading ticket lists on the Self Service Portal

Fixed an issue with allowed organisation permissions still applying when set to allow all and users sometimes not appearing in the list of users under a customer

Fixed the ship to info not populating when syncing purchase orders to Ingram Micro Resller

Fixed a minor issue with the bulk edit/delete option on tables

Also in 2.174.21 · 2.162.91

Fixed an issue with the Halo Integrator management in the Sales Mailbox and Endpoint Central integrations

Also in 2.174.21 · 2.162.91

Resolved an issue with importing appointments in the UI failing to pick up all agents from other organisations

Resolved an issue with labour being incorrectly not assigned on the last day of an invoice period.

Also in 2.174.21 · 2.162.91

Fixed an issue with hubspot client matching

Fixed an issue with importing runbooks via JSON

Fixed an issue with the context menu on the schedule occurrence list

Fixed an issue with authorising the Teams Shifts Integration

Resolved an issue with searching for Clients using "search_name_only"

Also in 2.174.21 · 2.162.91

Resolved an issue with the Email From check in a Ticket Rule using the matched User email address that was matched as part of an email Rule instead of the actual Email From of the original email

Fixed an issue with using HTML footers/headers in PDF templates

Fixed an issue with the payload size when using the SQL import integration to update custom tables

Fixed an issue with message group not always being applied

Fixed an issue with Supplier Contacts

Fixed an issue with the setting "Deliver to the User" at Purchase Order-level

Fixed the "Default Contract for New Tickets" field allowing invalid contracts to be selected when creating a new client

Fixed a minor display issue with customer relationships

Fixed an issue with the Automated Tickets - Recurring Invoice Lines

Fixed an issue with agent only custom fields not being populated for alerts and formatted emails

Fixed an issue with domain matching with incoming emails

Fixed a display issue with role-team and team-agent relationships

Also in 2.174.21 · 2.162.91

Fixed an issue with auditing custom fields

Updated the required mailbox permissions for Azure client credentials connection method

Also in 2.174.21 · 2.162.91

Resolved an issue with syncing the Email Address for a Customer to and from Quickbooks Online be replacing semi-colon with a comma and vice versa. Also resolved an issue with existing cases of commas being used in Accounts Email Address in Halo.

Fixed a primary key error when using email actions with "Add CC'd Users as Ticket followers" enabled

Added validation when deleting items that are in a Product Bundle

Resolved an issue with tax failing to be correctly copied over to a Bill from a Purchase Order

Also in 2.174.21 · 2.162.91

Fixed users sometimes not showing in lists when viewing a Customer/Site

Also in 2.174.21 · 2.162.91

Fixed issue with time zone criteria dropdown under certain conditions

Fixed an issue with the display of reports with customised appearance

Also in 2.174.21 · 2.162.91

Fixed an issue with ticket list colouring via rules

Fixed a visual issue with user departments

Fixed minor visual label in reporting

Fixed an issue with response email prompt on actions

Fixed an issue getting mobile device data from Jamf

Fixed an issue with related services on ticket types and templates

Resolved an issue with Connectwise Alerts failing to be created when no Computer is assigned in Automate