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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.164.3

Unreleased

Released on Sep 30, 2024 · 169 updates

Improved credential validation for the ServiceNow migration module

Also in 2.164.3 · 2.162.21

#720819

Added the option to use Client Credentials for authentication in the Intune integration

Also in 2.164.3 · 2.162.21

#715974

Added additional request headers to the JAMF integration

#711716

Added the Field Types 'IP Location' and 'Mobile Device Management' to the Halo Asset Discovery field mappings

#690579

Fixed a possible exception with attachments in a migration

Also in 2.164.3 · 2.162.32

#730303

Fixed issue stopping Google Calendars from syncing via the Halo DB Integrator.

Also in 2.164.3 · 2.162.32

#729816

Fixed an issue with using the $-displaycf variables in SQL lookups

Also in 2.164.3 · 2.162.32

#729732

Fixed an issue with not being able to bulk update custom table rows

Also in 2.164.3 · 2.162.32

#729714

Fixed a rare issue with syncing tax to Avalara

Also in 2.164.3 · 2.162.32

#729076

Fixed an issue with using 'Asset Change Calendar' in conjunction with 'Assets' on a ticket type

Also in 2.164.3 · 2.162.32

#729039

Fixed an issue when the UI would crash when viewing a ticket

Also in 2.164.3 · 2.162.32

#728919

Fixed a minor product version number issue

Also in 2.164.3 · 2.162.32

#728918

Fixed an issue where trying to bulk delete Invoices would return a 500 error

Also in 2.164.3 · 2.162.32

#728682

Fixed an issue with saving Sales Orders

Also in 2.164.3 · 2.162.32

#728511

Minor trial email improvements

Also in 2.164.3 · 2.162.32

#727849

Fixed an issue with using the new storage method for custom fields.

Also in 2.164.3 · 2.162.31

#726910

Fixed an display issue with the service description in dark theme

Also in 2.164.3 · 2.162.31

#726788

Resolved an issue with Invoice Groups failing to be pushed to Xero Invoices

Also in 2.164.3 · 2.162.23

#726585

Resolved an issue when receiving stock and Stock Bins are enabled. When the default location is not changed on the Stock location selection form the incorrect Site is used for serialization of assets/devices

#726237

Fixed an issue with not chat profile configuration not displaying correctly when using access control

#726195

Fixed an issue with dynamic custom fields that only load the top 100 rows not triggering database lookups

Also in 2.164.3 · 2.162.31

#726090

Fixed issue with actions not updating after changing workflow

Also in 2.164.3 · 2.162.31

#725980

Fixed an issue where the price of items would change slightly when added on a quote occasionally

#725600

Fixed an issue with matching supplier updates to tickets when the email also matches an email rule

Also in 2.164.3 · 2.162.31

#725551

Improved the detection of the "AI 'Thank you' " functionality

Also in 2.164.3 · 2.162.31

#725442

Fixed a casing issue when creating Azure AI Search indexes

Also in 2.164.3 · 2.162.31

#725338

Fixed an issue with using "reply directly to me" with Azure and Google mailboxes

Also in 2.164.3 · 2.162.31

#725293

Minor notification delivery performance improvements

Also in 2.164.3 · 2.162.31

#725247

Resolved an issue where in same cases a "Decryption check failed" warning could incorrectly show in HaloDBIntegrator.

Also in 2.164.3 · 2.162.31

#725243

Fixed an exception that could occur when saving new webhook records

Also in 2.164.3 · 2.162.31

#725233

Fixed an issue where the appointment complete action wouldn't open on appointment details when clicked on ticket details

Also in 2.164.3 · 2.162.31

#725196

Added hint to explain different monitored service functionality

Also in 2.164.3 · 2.162.31

#725183

Fixed an issue where the default quotation markup/margin would apply to a purchase order item's cost

#725025

Fixed an issue with $-variables in email signatures not populating correctly

Also in 2.164.3 · 2.162.31

#724859

Fixed an issue with Email Template config commits not syncing between instances correctly

Also in 2.164.3 · 2.162.31

#724776

Fixed an issue with some integrations erroring in some cases

Also in 2.164.3 · 2.162.22

#724654

Fixed an issue with applying default agents from a template applied from a rule

Also in 2.164.3 · 2.162.31

#724647

Fixed an issue configuring chat input suggestions

Also in 2.164.3 · 2.162.22

#724603

Fixed an issue where values wouldn't copy from Parent Tickets to Child Tickets when automatically created from Templates while the corresponding option was enabled

Also in 2.164.3 · 2.162.31

#724519

Fixed an issue with credit note creation in the Sage Intacct integration

Also in 2.164.3 · 2.162.31

#724518

Fixed an issue with approval and rejection threshold information on tickets

Also in 2.164.3 · 2.162.22

#724494

Fixed issue saving notification with the trigger 'Ticket Date field in past by X hours'

Also in 2.164.3 · 2.162.31

#724430

Fixed an issue with missing Language Pack references

Also in 2.164.3 · 2.162.22

#724324

Fixed an issue where the setting 'Allow users to search KB articles' would incorrectly affect the agent application

Also in 2.164.3 · 2.162.31

#724318

Fixed issue with Ticket Rules not setting Ticket List colours

Also in 2.164.3 · 2.162.31

#724264

Fixed an issue where agents imported from Microsoft Entra via the integrator would use User mappings instead of Agent mappings

#724191

Fixed a minor issue with naming scheduled tickets

Also in 2.164.3 · 2.162.31

#723832

Fixed UI issue on the self-service portal for the Mobile web application

Also in 2.164.3 · 2.162.31

#723769

Fixed issue with default SLA applying incorrectly when changing a ticket's type

Also in 2.164.3 · 2.162.31

#723763

Resolved an issue with dynamic lookup custom fields failing to use $ FAULTID when using an authenticated session on the user portal

Also in 2.164.3 · 2.162.31

#723605

Added variable to use the display value for SQL select custom fields in the queries for SQL select custom fields

Also in 2.164.3 · 2.162.31

#723500

To use the display value use $-DISPLAYCF{fieldname} instead of $-CF{fieldname}

Fixed an issue where fields would clear when creating a new Item on a Quote and viewing the Change History tab

Also in 2.164.3 · 2.162.31

#723472

Fixed an issue with bulk updating custom table rows

Also in 2.164.3 · 2.162.31

#723390

Resolved an issue with logging a new ticket clearing a Users notes field when the option to show User/Site/Client notes on new tickets is enabled

Also in 2.164.3 · 2.162.31

#722779

Fixed the Category 3 field on Billing Plan Combinations showing an incorrect label when "Partial match" is enabled

Also in 2.164.3 · 2.162.31

#722764

Fixed an issue with using dynamic SQL custom fields with load type "Load only the top 100 rows and filter on the server (>10,000 rows)"

#722635

Fixed an issue with scheduled reports processing multiple times

Also in 2.164.3 · 2.162.31

#722473

Fixed an issue with the DB integrator not being able to set custom fields hidden from users

Also in 2.164.3 · 2.162.31

#722433

Fixed an issue with the 'send with next action' button on KB articles

Also in 2.164.3 · 2.162.31

#722409

Resolved an issue with the config option for making deleted Connectwise RMM devices inactive in Halo failing to save correctly

Also in 2.164.3 · 2.162.31

#722389

Fixed a minor visual issue on the new ticket screen

Also in 2.164.3 · 2.162.31

#722312

Fixed an issue where in certain scenarios forwarding an action would not provide the full subject

Also in 2.164.3 · 2.162.31

#722297

Fixed an issue where the ID of the ticket was not displayed when viewing the tickets in the calendar view

Also in 2.164.3 · 2.162.31

#722211

Fixed an issue with assets imported form ConnectWise Control not matching sites correctly

Also in 2.164.3 · 2.162.31

#722144

Resolved a composite tax calculation error relating to rounding mid-point decimals

Also in 2.164.3 · 2.162.31

#722139

Fixed issue when trying to save large attachment names on email rules

Also in 2.164.3 · 2.162.21

#721859

Added an index to improve performance with reference tokens

Also in 2.164.3 · 2.162.22

#721771

Fixed an error when viewing page 2 of assets if the column profile includes a memo custom field

Also in 2.164.3 · 2.162.21

#721718

Fixed minor UI issues on users and sites

Also in 2.164.3 · 2.162.31

#721641

Improved the performance of adding assets to knowledge base articles

Also in 2.164.3 · 2.162.31

#721625

Fixed Quick Actions not logging responses if Response Behaviour is set to "when the action is saved"

Also in 2.164.3 · 2.162.21

#721572

Fixed an email truncation issue that could occur on some emails

Also in 2.164.3 · 2.162.21

#721570

Fixed issue with documents module not showing on portal

Also in 2.164.3 · 2.162.31

#721473

Fixed an issue with Jira issue type mappings not working

Also in 2.164.3 · 2.162.22

#721200

Resolved an issue with the Ready For Invoicing screen when using billing categories

Also in 2.164.3 · 2.162.13

#721174

Added searching to the PagerDuty service field

Also in 2.164.3 · 2.162.31

#721072

Fixed an "Invoice not sent" warning showing when saving Recurring Invoices

Also in 2.164.3 · 2.162.31

#721017

Fixed a rare issue where invalid Attachments could cause Emails to not send

Also in 2.164.3 · 2.162.21

#720951

Fixed various issues with the rule-triggered database lookups

Also in 2.164.3 · 2.162.31

#720921

Fixed an issue using Ctrl + F5 to hard reload

Also in 2.164.3 · 2.162.22

#720909

Fixed a visual issue with approval delegation in agent configuration

Also in 2.164.3 · 2.162.21

#720830

Fixed an issue with generating password fields on the Device42 integration configuration

Also in 2.164.3 · 2.162.31

#720803

Fixed an issue where mandatory custom date fields could be bypassed by typing a string

Also in 2.164.3 · 2.162.21

#720779

Fixed custom field options sometimes not showing on anonymous action forms

Also in 2.164.3 · 2.162.21

#720748

Resolved a rare issue with zero rate labour lines appearing on invoices when the setting to show zero rate actions is off

Also in 2.164.3 · 2.162.13

#720594

Fixed an occasional issue with logging tickets from the user details screens

Also in 2.164.3 · 2.162.31

#720535

Fixed an issue processing some attachments when using Google, IMAP, and POP3 mailboxes

Also in 2.164.3 · 2.162.31

#720523

Minor error message improvement for when Item ID for Accounting Integration isn't populated on an item

Also in 2.164.3 · 2.162.21

#720382

Fixed an issue where email updates on tickets would be added in the wrong order to a ticket when sent closely together

Also in 2.164.3 · 2.162.31

#720329

Fixed an issue with syncing existing items to MYOB

Also in 2.164.3 · 2.162.31

#720318

Added API validation when creating / updating recurring invoice schedules

Also in 2.164.3 · 2.162.21

#720175

Added matching on 'Network Login' User field when importing Assets from N-Able N-Central

Also in 2.164.3 · 2.162.31

#720151

Fixed an issue with Redis connection duplication

Also in 2.164.3 · 2.162.12

#720019

Fixed a minor visual issue with the quick search field

Also in 2.164.3 · 2.162.21

#719389

Fixed a rare issue where Alerts wouldn't match against Asset matching fields

Also in 2.164.3 · 2.162.21

#719323

Fixed an issue where emails are sent to users who are set to never receive emails

Also in 2.164.3 · 2.162.31

#719298

Fixed an issue where scheduled tickets wouldn't be created for General Users if "Show General User in lists" is disabled

Also in 2.164.3 · 2.162.21

#719252

Fixed an issue with setting a new primary asset on tickets created from Icinga

Also in 2.164.3 · 2.162.21

#719203

Fixed an issue with searching Tickets using the new search method

Also in 2.164.3 · 2.162.7

#718838

Added outbound request logging to the Exact Online and Sage Business Cloud integrations

Also in 2.164.3 · 2.162.21

#718821

Resolved an error with using datesearch=last_modified as a URL parameter with the appointment endpoint

Also in 2.164.3 · 2.162.21

#718638

Fixed an issue with SQL custom fields not populating on actions correctly

Also in 2.164.3 · 2.162.21

#718623

Resolved an issue with the Xero rate limit being hit when sending invoices using Xero

Also in 2.164.3 · 2.162.21

#718408

Resolved an issue with Customer restrictions incorrectly showing for To-Do List Groups

Also in 2.164.3 · 2.162.21

#718378

Fixed an UI issue with the horizontal scrollbar in the Firefox browser

Also in 2.164.3 · 2.162.21

#718292

Removed an error that is incorrectly shown when saving a recurring invoice and using the setting to only send invoice emails once invoices are posted to 3rd party accounting tools

Also in 2.164.3 · 2.162.21

#718239

Fixed an issue when converting Contacts to Customers

#718228

Resolved an issue with voiding an invoice failing to make Sales Orders appear in Ready for Invoicing again

Also in 2.164.3 · 2.162.21

#718225

Fixed an issue where raising multiple Bills on a PO would update the first Bill instead of creating separate Bills

#718186

Fixed an issue which could cause the lookup code cache to only contain lookup id 67

Also in 2.164.3 · 2.162.21

#718045

Fixed an issue with the day and week views on calendars

Also in 2.164.3 · 2.162.21

#718005

Fixed an issue with Xero webhooks and multicurrency

Also in 2.164.3 · 2.162.21

#717674

Fixed an issue where renaming a Team may not update filter criteria correctly

Also in 2.164.3 · 2.162.21

#717562

Fixed some issues with addresses in the Avalara integration

Also in 2.164.3 · 2.162.31

#717541

Improved the variable description for $-APPROVERNAMES

Also in 2.164.3 · 2.162.31

#717449

Resolved cost and price not being set on items added when searching both the TD Synnex and Ingram Micro catalog

Also in 2.164.3 · 2.162.21

#717409

Minor improvements to the logging for the PowerShell integration

Also in 2.164.3 · 2.162.21

#717309

Fixed an issue with users imported form integrations matching incorrectly to existing records

Also in 2.164.3 · 2.162.21

#717306

Fixed non-administrators being unable to delete consignments despite having Sales Order modify permissions

Also in 2.164.3 · 2.162.31

#717281

Fixed an error when saving Invoices in rare situations

Also in 2.164.3 · 2.162.21

#717245

Increased limit on inline image sizes for actions created from images

Also in 2.164.3 · 2.162.31

#717159

Fixed issue with validating credentials for Tenable integration

Also in 2.164.3 · 2.162.21

#716775

Fixed issue with updating dynamic SQL custom fields

Also in 2.164.3 · 2.162.31

#716744

Improved the empty list label for the Ready For Purchasing screen

Also in 2.164.3 · 2.162.21

#716468

Improved Eventlog error logging

Also in 2.164.3 · 2.162.31

#716437

Fixed an issue with the AI knowledge base search not working in the user portal

Also in 2.164.3 · 2.162.21

#716068

If this issue is encountered, you will need to manually re-index your articles by using the "Index Articles" button in Configuration > AI

Fixed an issue with using the $-CHILDTICKETSTABLE variable in automations

Also in 2.164.3 · 2.162.31

#715949

Fixed an issue with options for selection fields not displaying in the self-service portal

Also in 2.164.3 · 2.162.22

#715902

Fixed issue where custom field condition checks would not work for ticket updated notification/webhook triggers

Also in 2.164.3 · 2.162.31

#715853

Resolved date sent not updating on invoices when sent from Xero

Also in 2.164.3 · 2.162.21

#715511

Fixed issue with SMS replies opening tickets instead of updating existing ones

Also in 2.164.3 · 2.162.31

#715106

Fixed an issue where non-admins were unable to adjust Subscription quantities

Also in 2.164.3 · 2.162.31

#715028

Fixed an issue where users could be created with acknowledgements disabled, but the setting appears enabled in the UI

Also in 2.164.3 · 2.162.21

#714932

Fixed an issue with using Azure Actions as automations

Also in 2.164.3 · 2.162.21

#714253

Fixed issues with the ServiceNow integration and Migration modules

Also in 2.164.3 · 2.162.22

#712854

Fixed issues when editing dynamic field visibility on ticket types

Also in 2.164.3 · 2.162.31

#712726

Fixed an issue with client/site/user custom field $-variables not working on actions

Also in 2.164.3 · 2.162.21

#712674

Fixed an issue with Ticket Approval submissions from the Self-Service Portal not correctly recalculating SLA Targets in some situations

Also in 2.164.3 · 2.162.31

#711939

Fixed an issue with the Halo Asset Discovery integration failing to import due to hitting the rate limit

Also in 2.164.3 · 2.162.21

#711810

Fixed an issue where AI insights automation runs when the AI module is turned off

Also in 2.164.3 · 2.162.21

#708398

Added approval and rejection threshold information to the approval process tab on tickets

Also in 2.164.3 · 2.162.21

#706598

Fixed a rare issue with the ServiceNow ticket sync

Also in 2.164.3 · 2.162.21

#705731

Fixed various issues with Avalara and orders

Also in 2.164.3 · 2.162.21

#705617
  1. Fixed an issue with Avalara tenant and code not saving as intended unless syncing
  2. Fixed an issue with client syncing not following the address mapping option correctly
  3. Fixed an issue with manually creating an avalara code on clients
  4. Fixed an issue with Sales Orders and Quotes not setting the address by default on creation.
  5. Fixed an issue with customer code not being sent to avalara in some cases causing errors.
  6. Fixed an issue with MYOB tenant not saving in all cases

Fixed untranslated text on the asset dependency chart

Also in 2.164.3 · 2.162.31

#704379

Fixed an issue with billing cut off times for ready for invoicing and recurring invoices

Also in 2.164.3 · 2.162.31

#703585

Fixed issue with custom URL menu buttons not working correctly when put in the Navigation Menu overflow

Also in 2.164.3 · 2.162.21

#703424

Fixed webhooks received from Azure DevOps sometimes adding audit records for fields where the value stayed the same

Also in 2.164.3 · 2.162.31

#698295

Fixed an issue with asset group access control

Also in 2.164.3 · 2.162.31

#697277

Fixed an issue where the Session ID field wouldn't import from ConnectWise Control

Also in 2.164.3 · 2.162.31

#696637

Fixed an issue with various text titles in different locations

Also in 2.164.3 · 2.162.31

#695801

Fixed an issue where service rule criteria would always fail to match for new tickets logged on the self service portal.

Also in 2.164.3 · 2.162.31

#695751

Fixed issue with the SLA when cloning tickets

Also in 2.164.3 · 2.162.31

#695180

Added a warning message if you save an email rule with no criteria

Also in 2.164.3 · 2.162.31

#694911

Fixed an issue with using portal background images when the image URL has a space in it

Also in 2.164.3 · 2.162.31

#693894

Fixed issues when try saving large notes on runbook and workflow step note fields

Also in 2.164.3 · 2.162.21

#693860

Fixed an issue where $-quotenote would not populate

Also in 2.164.3 · 2.162.21

#689827

Fixed an issue with the right-click context menu for projects

Also in 2.164.3 · 2.162.31

#687926

Fixed an issue merging users

Also in 2.164.3 · 2.162.22

#687485

Fixed an issue with the SLA widgets on ticket dashboards

Also in 2.164.3 · 2.162.21

#678091

Fixed an issue with values not being set from ticket templates when logging tickets via email

Also in 2.164.3 · 2.162.21

#668463

Resolved a rare issue with Datto Commerce/Quoter quote imports when creating multiple new items

Also in 2.164.3 · 2.162.21

#663571

Fixed a minor issue with exporting to csv

Also in 2.164.3 · 2.162.31

#663170

Fixed an issue where Budget edit audit records were not linked to the ticket

Also in 2.164.3 · 2.162.33

#651735

Added better error handling to SolarWinds Orion integration

Also in 2.164.3 · 2.162.31

#626251

Fixed an issue with user and client custom fields not being restricted when shown on the ticket details screen

Also in 2.164.3 · 2.162.31

#593618

Added a hint to an action configuration setting

Also in 2.164.3 · 2.162.31

#368974

Fixed an issue with exporting reports when the name contains an ampersand (&)

Also in 2.164.3 · 2.162.31

#198340

Fixed an issue with bulk emails being marked as auto replies

Also in 2.164.3 · 2.162.31

#722623

Fixed an issue with budgets not factoring in time for all agents on an appointment

Also in 2.164.3 · 2.162.22

#720534