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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.162.71

Unreleased

Released on Nov 8, 2024 · 44 updates

Added user matching to the XSOAR integration

Also in 2.170.1 · 2.162.71

#734015

If the username field is set during the create ticket command, it will attempt to match to a user in Halo using the username, email, and network login fields. If no user is found, it will fall back to the default User.

Resolved an issue with the Creation Period and Start/End Period dates failing to be set for Invoices created from Recurring Invoices

Also in 2.170.6 · 2.162.71

#761437

Fixed an issue with hosted portals not loading on earlier versions of v2.170

Also in 2.170.5 · 2.162.71

#761304

Fixed an issue with request header logging

Also in 2.170.3 · 2.162.71

#760288

Fixed an error that could occur when importing Recurring Invoice Lines

Also in 2.170.3 · 2.162.71

#759529

Fixed an issue searching for tickets in the portal

Also in 2.170.4 · 2.162.71

#759353

Fixed an error when importing Appointments

Also in 2.170.1 · 2.162.71

#754184

Fixed a visual issue with the Zabbix integration asset matching field

Also in 2.170.1 · 2.162.71

#753831

Fixed an issue displaying the correct error message

Also in 2.170.1 · 2.162.71

#753584

Fixed an issue with the permission to manually override billing time on actions

Also in 2.170.1 · 2.162.71

#753136

Fixed charge rates being applied to the action when using the Send button on quotes

Also in 2.170.1 · 2.162.71

#752914

Fixed an issue with integrator error logging for Microsoft CSP and Entra ID

Also in 2.170.1 · 2.162.71

#752651

Fixed an error when creating invoices with no lines

Also in 2.170.1 · 2.162.71

#752559

Resolved an issue with Username and User_ID failing to populate correctly for appointments that are linked to Tickets

Also in 2.170.1 · 2.162.71

#752410

Fixed a display issue with Services on the end-user portal when using dark mode

Also in 2.170.1 · 2.162.71

#752204

Fixed an issue with some Meraki Webhooks assets failing to appear in the manual import screen in some cases

Also in 2.170.1 · 2.162.71

#751782

Fixed an issue with starting from the correct step when using 'Start a New Chat Flow' on a workflow step

Also in 2.170.1 · 2.162.71

#751652

Fixed the error message displayed when attempting to close a ticket at the default client/site

Also in 2.170.1 · 2.162.71

#751442

Fixed an issue with the application of charge rate start dates

Also in 2.170.1 · 2.162.71

#751219

Fixed the Ticket Statuses module not showing in configuration search results

Also in 2.170.1 · 2.162.71

#751196

Resolved an issue with using Teams Meeting appointments created from Halo whereby any updates made to the appointment would wipe out the Teams meeting information

Also in 2.170.1 · 2.162.71

#750837

Fixed a rare issue with money fields on the portal

Also in 2.170.1 · 2.162.71

#750753

Fixed an issue with custom iframe tabs using secure URL parameter

Also in 2.170.1 · 2.162.71

#750628

Fixed an issue with creating quotes with no lines

Also in 2.168.4 · 2.162.71

#749957

Fixed an issue where open tickets against a user profile may show 0 open tickets despite having opening tickets

Also in 2.170.1 · 2.162.71

#749811

get ticket counts 

Fixed an issue where a ticket type's default quote pdf template would not be used

Also in 2.170.1 · 2.162.71

#749642

Fixed an issue with automatically creating projects from sales orders when manually editing order status

Also in 2.170.1 · 2.162.71

#749235

Fixed an issue where the 'Active' column on recurring invoice lines incorrectly displayed 'Date not in range'

Also in 2.170.1 · 2.162.71

#749216

Fixed an issue with the SQL import integration removing software incorrectly

Also in 2.170.1 · 2.162.71

#748737

Fixed issue where $-HMAC was not URL-encoded in custom iframe tabs

Also in 2.170.1 · 2.162.71

#748157

Fixed an issue with multicurrency

Also in 2.170.1 · 2.162.71

#747727

Fixed an issue with syncing updates from ServiceNow to update tickets in Halo

Also in 2.170.1 · 2.162.71

#747544

Fixed an issue with the Halo API Action 'Edit asset' not working correctly due to permissions applied incorrectly

Also in 2.170.1 · 2.162.71

#746988

Fixed an issue where database lookups would not work when using optional services on the self-service portal

Also in 2.170.1 · 2.162.71

#746350

Fixed an issue with the Cisco Meraki integration device import through the integrator

Also in 2.170.1 · 2.162.71

#744431

Fixed an issue with loading opportunities on the client/site 'overview' tab

Also in 2.170.1 · 2.162.71

#744428

Fixed an issue processing signed attachments via the incoming service

Also in 2.170.1 · 2.162.71

#744218

Fixed an issue with the Google Workspace Device and Mobile sync

Also in 2.170.1 · 2.162.71

#743929

Fixed a rare issue with emails sent from Apple Mail not displaying correctly on a ticket in some situations

Also in 2.170.1 · 2.162.71

#743493

Fixed an issue where the font size of the rich editor would different units (px instead of pt) in v2.162, resulting in text appearing smaller than usual than the equivalent sizes in previous versions

Also in 2.170.4 · 2.162.71

#743138

Fixed an error that could occur when trying to view periodic history

Also in 2.170.1 · 2.162.71

#741282

Fixed an issue with impersonating users when using a different self-service portal URL

Also in 2.170.1 · 2.162.71

#741074

Fixed an issue with auto expanding category options setting

Also in 2.170.1 · 2.162.71

#729167

Added webhook subscription renewal for Azure mailboxes to daily tasks

Also in 2.170.1 · 2.162.71

#715068