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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.162.51

Stable

Released on Oct 16, 2024 · 94 updates

Added $-PURCHASECURRENCYCOST, $-PURCHASECURRENCYCOSTTOTAL and $-PURCHASECURRENCYTOTALPROFIT for use on Sales Orders and Quotes

Also in 2.166.1 · 2.162.51

#711746

Fixed an issue connecting to HubSpot due to missing scopes

Also in 2.166.6 · 2.162.51

#744172

Fixed an issue where date custom fields would be posted to DevOps without the time component

Also in 2.166.7 · 2.162.51

#743562

Fixed an issue with DattoRMM Webhooks

Also in 2.166.4 · 2.162.51

#741100

Fixed a potential issue with trigger removal during the 2.162 upgrade

Also in 2.166.2 · 2.162.51

#740689

Fixed an issue where a corrupt Salesforce mapping could cause an error

Also in 2.166.8 · 2.162.51

#740118

Improved error logging for user imports within the Microsoft CSP and Entra ID integrations

Also in 2.166.4 · 2.162.51

#739530

Fixed an error when submitting actions if a rule has matched to change the ticket's colour

Also in 2.166.2 · 2.162.51

#739298

Fixed an issue with triggering multiple contract database lookups at the same time

Also in 2.166.1 · 2.162.51

#739170

Fixed several issues with Sharepoint webhooks

Also in 2.166.1 · 2.162.51

#739143

Fixed a rare issue with creating assets when consigning items

Also in 2.166.1 · 2.162.51

#738632

Fixed an issue with the colour of the service tiles in the self-service portal

Also in 2.166.1 · 2.162.51

#738631

Minor performance improvement when clearing notifications

Also in 2.166.1 · 2.162.51

#738195

Fixed a rare issue where invoice creation period dates would not increment when generating a recurring invoice.

Also in 2.166.1 · 2.162.51

#738055

Resolved an issue with the date variable $ QUOTEAPPROVALDATE leaving behind {} characters when the Quote is not yet approved

Also in 2.166.1 · 2.162.51

#735862

Fixed an issue where quotations would not load when using an action with system use of Create Quotation.

Also in 2.164.5 · 2.162.51

#735723

Added a hint to SLA priority configuration

Also in 2.166.1 · 2.162.51

#735069

Fixed an issue with at most 50 top levels being returned on criteria forms

Also in 2.166.1 · 2.162.51

#735059

Fixed the default mailbox field at Client level remaining populated after the mailbox is deleted

Also in 2.166.1 · 2.162.51

#735024

Fixed Entra license management roles not being updated when a role is renamed

Also in 2.166.1 · 2.162.51

#734192

Fixed an issue with connecting to the SharePoint integration

Also in 2.166.1 · 2.162.51

#733895

Fixed a rare issue where the 'My Lists' view would display incorrectly

Also in 2.166.1 · 2.162.51

#733796

Fixed an issue with loading a user's linked assets if they have the same name as another user

Also in 2.166.1 · 2.162.51

#732214

Fixed an issue where invoices may have no price when generated from Sales Orders created via the API

Also in 2.166.1 · 2.162.51

#732194

Fixed a tax display issue when specifically overriding tax on a sales order line to 'No tax'

Also in 2.166.1 · 2.162.51

#732170

Fixed an issue with the navigation bar on the portal

Also in 2.166.1 · 2.162.51

#731535

Improved error logging when generating Invoices from Recurring Invoices

Also in 2.166.1 · 2.162.51

#731212

Fixed an issue with bulk updating custom table rows changing multi-selects incorrectly

Also in 2.166.1 · 2.162.51

#731124

Added hint to the "Don't allow new Tickets via email" setting

Also in 2.166.1 · 2.162.51

#731088

Improved performance when running the PowerShell integration

Also in 2.166.1 · 2.162.51

#731012

Fixed issue with using API only agents under concurrent licence conditions.

Also in 2.166.1 · 2.162.51

#730651

Resolved an error given when deleting recurring invoices individually

Also in 2.166.1 · 2.162.51

#730620

Fixed an issue with the $-APPOINTMENTTECHNICIAN variable

Also in 2.166.1 · 2.162.51

#730598

Updated the hint label for generating a custom identifier in Autotask

Also in 2.166.1 · 2.162.51

#730516

Fixed an issue with sending ticket attachments on an action.

Also in 2.166.1 · 2.162.51

#730487

Resolved an issue with Contract Rule Outcomes button showing incorrect text

Also in 2.166.1 · 2.162.51

#730133

Resolved a rare issue with QBO AST only invoices

Also in 2.166.1 · 2.162.51

#730123

Resolved an issue with the setting for "Allow tickets to be closed at the Default Client/Site for new Tickets" that was stopping Tickets from being closed incorrectly.

Also in 2.166.1 · 2.162.51

#729493

Fixed an issue where not all lines would display when viewing sales orders in 'Requires Ordering'

Also in 2.166.1 · 2.162.51

#729391

Fixed an error when cloning services with a "Service Request Details" button configured

Also in 2.166.1 · 2.162.51

#729323

Fixed an error when submitting tickets with an Email CC List via the portal if "Change Email CC list to a dropdown" is enabled and Intellisense is disabled

Also in 2.166.1 · 2.162.51

#729319

Fixed an issue with DattoRMM webhooks failing

Also in 2.166.4 · 2.162.51

#728438

Fixed an issue with the FAQ list search filter

Also in 2.166.1 · 2.162.51

#728435

Fixed an issue with the User Activity tab

Also in 2.166.1 · 2.162.51

#728414

Resolved an incorrect error given when using the validate button for Splunk On Call when the API credentials are correctly entered.

Also in 2.166.1 · 2.162.51

#728373

Fixed invoice numbers sometimes not showing on the portal

Also in 2.166.1 · 2.162.51

#728340

Fixed incorrect client description when importing Ninja organisations through the UI

Also in 2.166.1 · 2.162.51

#728328

Fixed rules not matching asset fields for tickets created via N-Central webhooks

Also in 2.166.1 · 2.162.51

#728254

Fixed an issue where you could save a dynamic list single select field as a radio button.

Also in 2.166.1 · 2.162.51

#728233

Fixed a rare issue with adding teams in the "by team" tree view

Also in 2.166.1 · 2.162.51

#728040

Minor language pack improvement

Also in 2.166.1 · 2.162.51

#728014

Resolved an issue with the Feed entries showing as "unknown" for email activity that was sent by agent email addresses

Also in 2.166.1 · 2.162.51

#727740

Fixed an issue where Related Tickets that were Opportunites wouldn't display under the 'Related Tickets' tab of a Ticket/Project and vice versa

Also in 2.166.1 · 2.162.51

#727312

Fixed a minor issue adding ticket list colours to rules for the first time

Also in 2.166.1 · 2.162.51

#727152

Fixed an issue where 'OOH - Ticket Updated by User' notifications would not trigger

Also in 2.166.1 · 2.162.51

#727130

Fixed Jira Service Management mappings being cleared when validating credentials

Also in 2.166.1 · 2.162.51

#727127

Fixed an issue where recurring shifts could be added twice to timesheets

Also in 2.166.1 · 2.162.51

#727094

Updated Client allowed Ticket Types Language Pack

Also in 2.166.1 · 2.162.51

#727026

Fixed an error when updating the Cost field on items while the Price field is empty

Also in 2.166.1 · 2.162.51

#726839

Fixed an issue where the 'Name' and 'Email Address' fields weren't mandatory on Quote Approvals

Also in 2.166.1 · 2.162.51

#726826

Fixed an issue where AI Feedback would run on tickets generated from negative feedback, causing a ticket loop

Also in 2.166.1 · 2.162.51

#726773

Fixed an issue with dynamic field visibility not working with multi select fields on asset fields

Also in 2.166.1 · 2.162.51

#726651

Fixed a rare issue with Charge Rates that use Agent Work Hours not correctly applying rate multipliers

Also in 2.166.1 · 2.162.51

#726623

Fixed an issue where the Call Script transcript would not correctly update the Call Notes

Also in 2.166.1 · 2.162.51

#726587

Fixed an issue with modify access restrictions on ticket custom tables

Also in 2.166.1 · 2.162.51

#726576

Fixed inefficient image loading where ever canned text is used that was degrading performance.

Also in 2.166.1 · 2.162.51

#726452

Fixed an issue where $-ORLOGO and $-ORNAME variables wouldn't populate on 2FA emails

Also in 2.166.1 · 2.162.51

#725807

Fixed an issue where Quotes could be approved without including at least one optional line from each mandatory group

Also in 2.166.1 · 2.162.51

#724679

Fixed an issue where multiple Tickets would be created when syncing to Jira Service Management

Also in 2.166.1 · 2.162.51

#724577

Fixed an issue with knowledge base articles not translating in the self service portal when a user isn't logged in

Also in 2.166.1 · 2.162.51

#724328

Fixed a minor issue when deleting message groups

Also in 2.166.1 · 2.162.51

#722296

Fixed an issue with non-recurring group totals on quotes being incorrect in some cases

Also in 2.166.1 · 2.162.51

#722014

Fixed an issue with recalculating SLA targets after re-assigning tickets

Also in 2.166.1 · 2.162.51

#720915

Added a hint to the Ingram Micro Reseller integration page that the auto-order creation setting has been deprecated

Also in 2.166.1 · 2.162.51

#718999

Fixed an issue with the display of workflow stages when using certain sequences.

Also in 2.166.1 · 2.162.51

#718194

Fixed an issue with timesheets always showing in AM entries when 24 hour clock is not used

Also in 2.166.1 · 2.162.51

#717259

Fixed an issue with the warranty end mapping for the Halo Asset Discovery integration

Also in 2.166.1 · 2.162.51

#715699

Fixed an issue with $-variables not populating when adding notes to child tickets

Also in 2.166.1 · 2.162.51

#715469

Fixed an issue with bulk updating asset fields

Also in 2.166.1 · 2.162.51

#713114

Fixed an issue where the latest Azure sales mailbox email could process repeatedly on each Integrator scan.

Also in 2.166.1 · 2.162.51

#709089

Fixed an issue when editing ticket values in a list view

Also in 2.166.1 · 2.162.51

#707688

Fixed an issue with asset resource booking if only one site is available

Also in 2.166.1 · 2.162.51

#701597

Fixed a timezone issue when filtering dates

Also in 2.166.1 · 2.162.51

#698788

Fixed an issue with the problem resolution finder when raising an article draft

Also in 2.166.1 · 2.162.51

#692979

Fixed an issue with the walkthrough ticket logging functionality in the Teams end-user chatbot

Also in 2.166.1 · 2.162.51

#690558

Fixed display issue with role permissions showing the ID instead of the name for Client group override permission

Also in 2.166.1 · 2.162.51

#687253

Fixed a display issue with the user access and subscriber tables within services

Also in 2.166.1 · 2.162.51

#672999

Fixed an issue where Teams with a different "use" compared to the chosen Ticket Type could be selected on the New Ticket screen

Also in 2.166.1 · 2.162.51

#663242

Fixed the setting to mark unassigned closed tickets as read not always working for alerts

Also in 2.166.1 · 2.162.51

#624140

Fixed an issue with access control on templates

Also in 2.166.1 · 2.162.51

#612539

Fixed an issue with $-variables in Kanban views

Also in 2.166.1 · 2.162.51

#610899

Improved the display of the home screen search bar on the portal when using dark theme

Also in 2.166.1 · 2.162.51

#598416

Fixed a minor visual issue with custom tables

Also in 2.166.1 · 2.162.51

#510563

Fixed an issue with the default time zone for new sites not applying in some scenarios

Also in 2.166.1 · 2.162.51

#353713