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Halo

Release notes

Current stable release
2.236.122
Latest beta
2.250.22

2.162.31

Unreleased

Released on Sep 20, 2024 · 81 updates

Fixed an issue with using the new storage method for custom fields.

Also in 2.164.3 · 2.162.31

#726910

Fixed an display issue with the service description in dark theme

Also in 2.164.3 · 2.162.31

#726788

Fixed an issue with dynamic custom fields that only load the top 100 rows not triggering database lookups

Also in 2.164.3 · 2.162.31

#726090

Fixed issue with actions not updating after changing workflow

Also in 2.164.3 · 2.162.31

#725980

Fixed an issue with matching supplier updates to tickets when the email also matches an email rule

Also in 2.164.3 · 2.162.31

#725551

Improved the detection of the "AI 'Thank you' " functionality

Also in 2.164.3 · 2.162.31

#725442

Fixed a casing issue when creating Azure AI Search indexes

Also in 2.164.3 · 2.162.31

#725338

Fixed an issue with using "reply directly to me" with Azure and Google mailboxes

Also in 2.164.3 · 2.162.31

#725293

Minor notification delivery performance improvements

Also in 2.164.3 · 2.162.31

#725247

Resolved an issue where in same cases a "Decryption check failed" warning could incorrectly show in HaloDBIntegrator.

Also in 2.164.3 · 2.162.31

#725243

Fixed an exception that could occur when saving new webhook records

Also in 2.164.3 · 2.162.31

#725233

Fixed an issue where the appointment complete action wouldn't open on appointment details when clicked on ticket details

Also in 2.164.3 · 2.162.31

#725196

Added hint to explain different monitored service functionality

Also in 2.164.3 · 2.162.31

#725183

Fixed an issue with $-variables in email signatures not populating correctly

Also in 2.164.3 · 2.162.31

#724859

Fixed an issue with Email Template config commits not syncing between instances correctly

Also in 2.164.3 · 2.162.31

#724776

Fixed an issue with applying default agents from a template applied from a rule

Also in 2.164.3 · 2.162.31

#724647

Fixed an issue where values wouldn't copy from Parent Tickets to Child Tickets when automatically created from Templates while the corresponding option was enabled

Also in 2.164.3 · 2.162.31

#724519

Fixed an issue with credit note creation in the Sage Intacct integration

Also in 2.164.3 · 2.162.31

#724518

Fixed issue saving notification with the trigger 'Ticket Date field in past by X hours'

Also in 2.164.3 · 2.162.31

#724430

Fixed an issue where the setting 'Allow users to search KB articles' would incorrectly affect the agent application

Also in 2.164.3 · 2.162.31

#724318

Fixed issue with Ticket Rules not setting Ticket List colours

Also in 2.164.3 · 2.162.31

#724264

Fixed a minor issue with naming scheduled tickets

Also in 2.164.3 · 2.162.31

#723832

Fixed UI issue on the self-service portal for the Mobile web application

Also in 2.164.3 · 2.162.31

#723769

Fixed issue with default SLA applying incorrectly when changing a ticket's type

Also in 2.164.3 · 2.162.31

#723763

Resolved an issue with dynamic lookup custom fields failing to use $ FAULTID when using an authenticated session on the user portal

Also in 2.164.3 · 2.162.31

#723605

Added variable to use the display value for SQL select custom fields in the queries for SQL select custom fields

Also in 2.164.3 · 2.162.31

#723500

To use the display value use $-DISPLAYCF{fieldname} instead of $-CF{fieldname}

Fixed an issue where fields would clear when creating a new Item on a Quote and viewing the Change History tab

Also in 2.164.3 · 2.162.31

#723472

Fixed an issue with bulk updating custom table rows

Also in 2.164.3 · 2.162.31

#723390

Resolved an issue with logging a new ticket clearing a Users notes field when the option to show User/Site/Client notes on new tickets is enabled

Also in 2.164.3 · 2.162.31

#722779

Fixed the Category 3 field on Billing Plan Combinations showing an incorrect label when "Partial match" is enabled

Also in 2.164.3 · 2.162.31

#722764

Fixed an issue with scheduled reports processing multiple times

Also in 2.164.3 · 2.162.31

#722473

Fixed an issue with the DB integrator not being able to set custom fields hidden from users

Also in 2.164.3 · 2.162.31

#722433

Fixed an issue with the 'send with next action' button on KB articles

Also in 2.164.3 · 2.162.31

#722409

Resolved an issue with the config option for making deleted Connectwise RMM devices inactive in Halo failing to save correctly

Also in 2.164.3 · 2.162.31

#722389

Fixed a minor visual issue on the new ticket screen

Also in 2.164.3 · 2.162.31

#722312

Fixed an issue where in certain scenarios forwarding an action would not provide the full subject

Also in 2.164.3 · 2.162.31

#722297

Fixed an issue where the ID of the ticket was not displayed when viewing the tickets in the calendar view

Also in 2.164.3 · 2.162.31

#722211

Fixed an issue with assets imported form ConnectWise Control not matching sites correctly

Also in 2.164.3 · 2.162.31

#722144

Resolved a composite tax calculation error relating to rounding mid-point decimals

Also in 2.164.3 · 2.162.31

#722139

Fixed minor UI issues on users and sites

Also in 2.164.3 · 2.162.31

#721641

Improved the performance of adding assets to knowledge base articles

Also in 2.164.3 · 2.162.31

#721625

Fixed issue with documents module not showing on portal

Also in 2.164.3 · 2.162.31

#721473

Added searching to the PagerDuty service field

Also in 2.164.3 · 2.162.31

#721072

Fixed an "Invoice not sent" warning showing when saving Recurring Invoices

Also in 2.164.3 · 2.162.31

#721017

Fixed various issues with the rule-triggered database lookups

Also in 2.164.3 · 2.162.31

#720921

Fixed an issue with generating password fields on the Device42 integration configuration

Also in 2.164.3 · 2.162.31

#720803

Fixed an occasional issue with logging tickets from the user details screens

Also in 2.164.3 · 2.162.31

#720535

Fixed an issue processing some attachments when using Google, IMAP, and POP3 mailboxes

Also in 2.164.3 · 2.162.31

#720523

Fixed an issue where email updates on tickets would be added in the wrong order to a ticket when sent closely together

Also in 2.164.3 · 2.162.31

#720329

Fixed an issue with syncing existing items to MYOB

Also in 2.164.3 · 2.162.31

#720318

Added matching on 'Network Login' User field when importing Assets from N-Able N-Central

Also in 2.164.3 · 2.162.31

#720151

Fixed an issue where emails are sent to users who are set to never receive emails

Also in 2.164.3 · 2.162.31

#719298

Fixed some issues with addresses in the Avalara integration

Also in 2.164.3 · 2.162.31

#717541

Improved the variable description for $-APPROVERNAMES

Also in 2.164.3 · 2.162.31

#717449

Fixed non-administrators being unable to delete consignments despite having Sales Order modify permissions

Also in 2.164.3 · 2.162.31

#717281

Increased limit on inline image sizes for actions created from images

Also in 2.164.3 · 2.162.31

#717159

Fixed issue with updating dynamic SQL custom fields

Also in 2.164.3 · 2.162.31

#716744

Improved Eventlog error logging

Also in 2.164.3 · 2.162.31

#716437

Fixed an issue with using the $-CHILDTICKETSTABLE variable in automations

Also in 2.164.3 · 2.162.31

#715949

Fixed issue where custom field condition checks would not work for ticket updated notification/webhook triggers

Also in 2.164.3 · 2.162.31

#715853

Fixed issue with SMS replies opening tickets instead of updating existing ones

Also in 2.164.3 · 2.162.31

#715106

Fixed an issue where non-admins were unable to adjust Subscription quantities

Also in 2.164.3 · 2.162.31

#715028

Fixed issues when editing dynamic field visibility on ticket types

Also in 2.164.3 · 2.162.31

#712726

Fixed an issue with Ticket Approval submissions from the Self-Service Portal not correctly recalculating SLA Targets in some situations

Also in 2.164.3 · 2.162.31

#711939

Fixed untranslated text on the asset dependency chart

Also in 2.164.3 · 2.162.31

#704379

Fixed an issue with billing cut off times for ready for invoicing and recurring invoices

Also in 2.164.3 · 2.162.31

#703585

Fixed webhooks received from Azure DevOps sometimes adding audit records for fields where the value stayed the same

Also in 2.164.3 · 2.162.31

#698295

Fixed an issue with asset group access control

Also in 2.164.3 · 2.162.31

#697277

Fixed an issue where the Session ID field wouldn't import from ConnectWise Control

Also in 2.164.3 · 2.162.31

#696637

Fixed an issue with various text titles in different locations

Also in 2.164.3 · 2.162.31

#695801

Fixed an issue where service rule criteria would always fail to match for new tickets logged on the self service portal.

Also in 2.164.3 · 2.162.31

#695751

Fixed issue with the SLA when cloning tickets

Also in 2.164.3 · 2.162.31

#695180

Added a warning message if you save an email rule with no criteria

Also in 2.164.3 · 2.162.31

#694911

Fixed an issue with using portal background images when the image URL has a space in it

Also in 2.164.3 · 2.162.31

#693894

Fixed an issue with the right-click context menu for projects

Also in 2.164.3 · 2.162.31

#687926

Fixed a minor issue with exporting to csv

Also in 2.164.3 · 2.162.31

#663170

Added better error handling to SolarWinds Orion integration

Also in 2.164.3 · 2.162.31

#626251

Fixed an issue with user and client custom fields not being restricted when shown on the ticket details screen

Also in 2.164.3 · 2.162.31

#593618

Added a hint to an action configuration setting

Also in 2.164.3 · 2.162.31

#368974

Fixed an issue with exporting reports when the name contains an ampersand (&)

Also in 2.164.3 · 2.162.31

#198340

Fixed an issue with bulk emails being marked as auto replies

Also in 2.164.3 · 2.162.31

#722623