Release notes

Fixed an issue with sorting ticket lists by status

Also in 2.258.2 · 2.250.71

Fixed an issue where, after a period of inactivity, selecting a list or agent in the ticket tree would revert to the previously selected list

Also in 2.258.2 · 2.250.71

Fixed an issue with sending knowledge base articles with next action

Also in 2.258.2 · 2.250.62

Fixed canned text loading on rich text ticket fields

Also in 2.258.2 · 2.250.62

Resolved an issue with custom fields showing no select options when used in anonymous portal actions

Also in 2.258.2 · 2.250.71

Fixed an issue with webhook request headers showing the incorrect signing algorithm when using 'Sign request body with secret key'

Also in 2.258.2 · 2.250.62

Fixed an issue where the token endpoint could return invalid_scope

Also in 2.258.2 · 2.250.62

Fixed an issue with the primary service not always being set correctly

Also in 2.258.2 · 2.250.71 · 2.250.62

Resolved an issue with being unable to open the year part of a date/time picker when showing seconds on the time taken field in a new action

Also in 2.258.2 · 2.250.64

Fixed a slowness issue when posting an action

Also in 2.258.2 · 2.250.71

Fixed an issue when creating a new site

Also in 2.258.2 · 2.250.71

Improved the performance of prepay periodic history and balance calculations

Also in 2.258.2 · 2.250.71

Resolved an issue with an incorrect header showing when the warning shows to close tickets with unconsigned items

Fixed a minor issue with agent resource booking links

Fixed issues with importing assets from Halo Asset Discovery

Fixed issue with ticket notes not being searched correctly