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Halo

Release notes

Current stable release
2.250.74
Latest beta
2.258.5

2.250.71

Unreleased

Released on Nov 2, 2026 · 112 updates

Resolved an issue with multiple missing columns from column profiles with regards to Sales Orders/Invoices/Customers

Also in 2.258.1 · 2.250.71

#1506284

Resolved an issue stopping meter readings from being added to Assets

Also in 2.258.1 · 2.250.71

#1503553

Fixed an issue where the "Microsoft last sign-in date" was not imported for users brought in through an Entra ID site mapping that uses an Azure Group

Also in 2.258.1 · 2.250.71

#1502192

Resolved an issue with quote signature length enforcement clearing small parts of signatures

Also in 2.258.1 · 2.250.71

#1497133

Fixed an issue that could prevent config changes from syncing between instances when config sprints are enabled

Also in 2.258.1 · 2.250.71 · 2.250.61

#1520329

Fixed a rare issue where all Agent Administrator accounts could be made inactive

Also in 2.258.1 · 2.250.71

#1509220

Fixed an issue viewing the Audit tab on Tickets

Also in 2.258.1 · 2.250.71

#1508600

Fixed an issue with adding site contacts

Also in 2.258.1 · 2.250.71

#1508554

Fixed an issue when favouriting a Canned Text

Also in 2.258.1 · 2.250.71

#1508497

Fixed a display issue with service catalogue items in the portal

Also in 2.258.1 · 2.250.71

#1507557

Fixed an issue with setting an Asset to inactive on creation

Also in 2.258.1 · 2.250.71

#1506649

Fixed an issue where an error is shown while editing ticket type settings

Also in 2.258.1 · 2.250.71

#1506358

Fixed modal actions such as Create Child Ticket, sometimes staying open after submitting

Also in 2.258.1 · 2.250.71

#1506173

Fixed an issue with the initial load of All Services on the End-User Portal

Also in 2.258.1 · 2.250.71

#1505973

Fixed an issue with some fields not showing on user actions.

Also in 2.258.1 · 2.250.71

#1505905

Fixed an issue with the new ticket form details not expanding by default

Also in 2.258.1 · 2.250.71

#1505883

Fixed an issue where the back button was hidden on reports opened from a dashboard

Also in 2.258.1 · 2.250.71

#1505730

Fixed services in the portal showing an empty form when a button's Ticket Type was set to 'Default'

Also in 2.258.1 · 2.250.71

#1505563

Fixed an issue with creating new rules when configuring a lookup

Also in 2.258.1 · 2.250.71

#1505000

Fixed an issue where agents with permission to create or edit Qualifications, but without admin access, couldn't add criteria to a Qualification

Also in 2.258.1 · 2.250.71

#1504917

Fixed an issue where new opportunities didn't take the Pipeline Stage from their workflow's start step

Also in 2.258.1 · 2.250.71

#1504746

Fixed an issue with viewing Tickets on a Ticket Calendar on a Dashboard on the Portal

Also in 2.258.1 · 2.250.71

#1504582

Fixed an issue with using ticket type group filters on ticket areas

Also in 2.258.1 · 2.250.71

#1503859

Fixed an issue with testing the Armis Integration

Also in 2.258.1 · 2.250.71

#1503738

Fixed an issue with field groups in custom tabs displaying the name instead of the header

Also in 2.258.1 · 2.250.71

#1503720

Minor improvement to searching on an opening action

Also in 2.258.1 · 2.250.71

#1503375

Fixed an issue with configuration change tracking for creating CABs from teams

Also in 2.258.1 · 2.250.71

#1503366

Fixed an issue with SSO not redirecting correctly to the portal home page

Also in 2.258.1 · 2.250.71

#1503107

Fixed a UI issue with System Fields on Articles

Also in 2.258.1 · 2.250.71

#1503055

Fixed a UI issue when setting a recurring schedule

Also in 2.258.1 · 2.250.71

#1502993

Fixed an issue where inactive runbook and webhook logs would show in the notification log

Also in 2.258.1 · 2.250.71

#1502982

Fixed a bug related to adding a new user to a ticket

Also in 2.258.1 · 2.250.71

#1502799

Added transactions to clear database function

Also in 2.258.1 · 2.250.71

#1502472

Fixed an issue with nested column aggregations

Also in 2.258.1 · 2.250.71

#1502132

Fixed a UI issue when viewing knowledge base articles on the self-service portal

Also in 2.258.1 · 2.250.71

#1500902

Updated an issue with the SLA Breach Code functionality

Also in 2.258.1 · 2.250.71

#1500740

Fixed an issue with checking the impacted assets when creating a new ticket

Also in 2.258.1 · 2.250.71

#1500457

Added a hint to an email setting

Also in 2.258.1 · 2.250.71

#1497711

Fixed an issue with action notes stored in S3 sometimes losing their styling

Also in 2.258.1 · 2.250.71

#1497398

Fixed several fields from Intacct failing to save in some cases

Also in 2.258.1 · 2.250.71

#1496631

Added a delay before search fires when typing into the user selection lookup on the new ticket screen.

Also in 2.258.1 · 2.250.71

#1495502

Fixed AI Ability / Process Agent input variables not appearing on runbook steps

Also in 2.258.1 · 2.250.71

#1495466

Fixed an issue with Attachment Counts on Child Tickets

Also in 2.258.1 · 2.250.71

#1493552

Fixed an issue with the 'Inherit from parent template' agent default on template child tickets.

Also in 2.258.1 · 2.250.71

#1493041

Fixed an issue with Signature $-variable images expiring

Also in 2.258.1 · 2.250.71

#1491983

Fixed a rare DST issue with recurring invoice period calculation

Also in 2.258.1 · 2.250.71

#1490514

Fixed an issue with quote variables

Also in 2.258.1 · 2.250.71

#1490287

Fixed an issue with the "must consign to invoice" setting not applying totals on issued items as intended

Also in 2.258.1 · 2.250.71

#1484684

Fixed an issue where 'Never send emails to this user' may not be observed

Also in 2.258.1 · 2.250.71

#1441526

Added extra logging to automation collisions

Also in 2.258.1 · 2.250.71

#1432037

Fixed an issue with default exact online company not showing

Also in 2.258.1 · 2.250.71

#1429749

Fixed an issue with values not copying to child tickets when creating them in the self-service portal

Also in 2.258.1 · 2.250.71

#1389165

Fixed an issue with dynamic field visibility and tree-type dynamic lookup fields

Also in 2.258.1 · 2.250.71

#1324740

Fixed an issue with KB document processing

Also in 2.258.1 · 2.250.71

#1273264

Fixed an issue that could cause lookups to run in a loop, preventing tickets from loading.

Also in 2.258.1 · 2.250.71

#1272909

Fixed an issue where attachments on digitally signed emails received via Microsoft 365 mailboxes could be saved corrupted

Also in 2.258.1 · 2.250.71

#1199285

Fixed an issue with field mapping in integrations

Also in 2.258.1 · 2.250.71

#1027015

Fixed a discrepancy with the 'User' column on assets

Also in 2.258.1 · 2.250.71

#954411

Resolved an issue with the creation of invoices stopping after around 50% have been created due to an issue with the background task tracking

Also in 2.258.1 · 2.250.71

#1508159

Resolved an issue with Quotes failing to open after creation from an Opportunity

Also in 2.258.1 · 2.250.71

#1507517

Resolved an issue with a primary key error thrown when creating Clients with Billing Templates defined

Also in 2.258.1 · 2.250.71

#1507516

Fixed an issue with AI not returning enough tickets when searching

Also in 2.258.1 · 2.250.71

#1506873

Resolved an issue with the fields from a deleted database lookup showing on a newly created database lookup when the most recently created has been deleted

Also in 2.258.1 · 2.250.71

#1503791

Resolved an issue with updating Users via the API that can cause a Site to lose its main contact value

Also in 2.258.1 · 2.250.71

#1502185

Fixed a UI issue with the problem matching box

Also in 2.258.1 · 2.250.71

#1522245

Fixed an issue with canned text not showing when changing ticket type

Also in 2.258.1 · 2.250.71

#1519811

Fixed an issue related to automations

Also in 2.258.1 · 2.250.71

#1509449

Fixed a UI issue when searching Assets

Also in 2.258.1 · 2.250.71

#1508972

Fixed a minor issue when cloning Services

Also in 2.258.1 · 2.250.71

#1508743

Fixed an issue where you couldn't generate composite reports if changes made to config tracked entities is disabled

Also in 2.258.1 · 2.250.71

#1508711

Fixed issues with template creation from the new ticket screen

Also in 2.258.1 · 2.250.71

#1506069

Fixed an occasional issue when opening a new Halo tab

Also in 2.258.1 · 2.250.71

#1505942

Fixed a lookup-related issue

Also in 2.258.1 · 2.250.71

#1505787

Fixed a UI issue with a Site's Main Contact's Web Access Levels

Also in 2.258.1 · 2.250.71

#1504741

Fixed an issue with the approval threshold visibility on tickets

Also in 2.258.1 · 2.250.71

#1504650

Fixed a UI issue when installing Halo as a PWA

Also in 2.258.1 · 2.250.71

#1503876

Fixed an issue with Composite Tax not rounding correctly in some cases

Also in 2.258.1 · 2.250.71

#1502784

Fixed a small issue where the Roles field was still available when adding users to a Subscription

Also in 2.258.1 · 2.250.71

#1500817

Fixed an issue where extremely old webhooks could be processed when bulk updated in some integrations

Also in 2.258.1 · 2.250.71

#1498528

Fixed an issue related to adding assets with the "addtheseassets" property

Also in 2.258.1 · 2.250.71

#1497844

To make an asset primary in the "addtheseassets" array, you need to use the "make_primary_asset " property instead of the "is_primary".

Fixed a small issue regarding the calculation of target hours for timesheet modal windows in different time zones

Also in 2.258.1 · 2.250.71

#1489476

Added a new #NULL# variable to be used in Runbook Variables

Also in 2.258.1 · 2.250.71

#1487497

It is used to represent a JSON null value and can be used within operations such as filter, e.g response[filter:name!=#null#]

Fixed issue with anonymous attachments not uploading on attachment custom fields

Also in 2.258.1 · 2.250.71

#1462459

Resolved an issue with using the "Create as a new user" option on the Ticket details pane throwing an error

Also in 2.258.1 · 2.250.71

#1502553

Fixed an issue with multiple sets of tabs sometimes showing after searching

Also in 2.258.1 · 2.250.71

#1519728

Fixed an issue related to posting an empty string on a ticket

Also in 2.258.1 · 2.250.71

#1509562

Fixed an issue where creating Users from Unknown emails could error

Also in 2.258.1 · 2.250.71

#1508690

Fixed chained lookups on read-only field updates

Also in 2.258.1 · 2.250.71

#1498007

Fixed an issue with visibility conditions based on checkboxes

Also in 2.258.1 · 2.250.71

#1497194

Improved the "Add an Ad hoc Approver" button visibility in dark mode

Also in 2.258.1 · 2.250.71

#1390938

Fixed a null reference error on incoming Datto webhooks

Also in 2.258.1 · 2.250.71

#1519978

Fixed an issue with translations of Knowledge base articles on the portal

Also in 2.258.1 · 2.250.71

#1520360

Fixed an issue where event management ticket updates would unassign tickets

Also in 2.258.1 · 2.250.71

#1500667

Fixed an issue where devices were missing from the N-Central import

Also in 2.258.1 · 2.250.71

#1476469

Fixed a rare issue when editing ticket types

Also in 2.258.1 · 2.250.71

#1522398

Fixed an issue with fields not grouping correctly in ticket details

Also in 2.258.1 · 2.250.71

#1505185

Fixed an issue with syncing config change to workdays with holidays between instances

Also in 2.258.1 · 2.250.71

#1479238

Fixed an issue with validating asset field visibility conditions when saving

Also in 2.258.1 · 2.250.71

#1431411

Fixed an issue related to access control on AI Abilities

Also in 2.258.1 · 2.250.71

#1499273

Resolved an issue with being unable to edit/save Quickbooks Online item links when using the multi-tenanted functionality

Also in 2.258.1 · 2.250.71 · 2.250.52

#1522815

Fixed a minor UI issue with Site Contacts

Also in 2.258.1 · 2.250.71

#1522851

Resolved an issue with the period start and period end dates showing incorrectly on lines that have a next creation date of a daylight savings day

Also in 2.258.1 · 2.250.71 · 2.250.52

#1522497

Fixed issue with API cache not refreshing when Powershell module was enabled/disabled

Also in 2.258.1 · 2.250.71

#1520864

Fixed an issue with sorting ticket lists by status

Also in 2.258.2 · 2.250.71

#1508137

Fixed an issue where, after a period of inactivity, selecting a list or agent in the ticket tree would revert to the previously selected list

Also in 2.258.2 · 2.250.71

#1536562

Resolved an issue with custom fields showing no select options when used in anonymous portal actions

Also in 2.258.2 · 2.250.71

#1534608

Fixed an issue with the primary service not always being set correctly

Also in 2.258.2 · 2.250.71 · 2.250.62

#1542268

Fixed a slowness issue when posting an action

Also in 2.258.2 · 2.250.71

#1519913

Fixed an issue with the distribution list members screen

Also in 2.258.1 · 2.250.71

#1504014

Added the option to disable access control inheritance for canned text and their groups

Also in 2.258.2 · 2.250.71

#1522724

This can be disabled using the setting "Allow canned text access control to inherit from its group" in advanced settings.

Fixed an issue when creating a new site

Also in 2.258.2 · 2.250.71

#1544199

Improved the performance of prepay periodic history and balance calculations

Also in 2.258.2 · 2.250.71

#1541136